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Reviews

4.1

265 reviews
5
(167)
4
(39)
3
(9)
2
(8)
1
(42)
  • Build Stage
    • Pre-Construction (95)
    • Post-Construction (22)
    • Mid-Construction (5)
  • Customer Service
    4.8 (111)
  • Site Admin
    4.6 (39)
  • Timeliness
    4.5 (50)
  • Structural Integrity
    4.4 (25)
  • Plumbing & Waterproofing
    4.3 (23)
  • Electrical & Lighting
    4.2 (21)
  • Flooring
    4.2 (22)
  • Transparency
    4.6 (97)
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Reviewer Photos & Videos

Frank

FrankGreater Melbourne (Outer), VIC

House planning

published

We had a problem with the small land size and requested Michael Sgro to help us with a house to suit. Not only did he help but all the suggestion he made to make it work were great. Michael was very easy to work with and listened to all our concerns and found solutions for all our worries and gave us confidence in what we were trying to achieve.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Orbit Homes
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The reviewer stated that an incentive was offered for this review



Rui

RuiAU

Good service from Michael Sgro

published

I am very happy about the service from my home consultant: Michael Sgro. He spent a lot of time to draft my floor plan in order to meet the customer's expectation. Meanwhile, he also helped me to keep the costs within my budget. Excellent service from Michael, thank you very much.

Build StagePre-Construction
Construction End DateDecember 2020
1 comment
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Sathish Radhakrishnan

Sathish RadhakrishnanGreater Melbourne (Metropolitan), VIC

Rohit=Excellent customer skills

published

Rohit was superb,very supportive through out the sales process. He was able toarticulate the nuances of the build and construction process, humble, very approachable,honest,transparent and has good customer facking skills.He went above and beyond to ensure we get the right and the desired outcome during the sales process. Awesome work.

Customer Service
Transparency
Build StagePre-Construction
2 comments
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Md Nazim Uddin

Md Nazim UddinGreater Melbourne (Inner), VIC

Dealings with sales consultant

published

Just I started my journey with Orbithomes, Melbourne. So far I have great experience with the sale consultant Michael Sgro at Atherstone Estate. Issue is that I have a block of land, which is very small (260sq meter) to fit with the usual home design. I looked around to find out the design, and at last I was happy with the little bit custom design of Orbit homes. In this regard, Michael was very helpful and patient to listen to me. I made many appointments with Michael to discuss about the changes what I wanted. Finally, we made a customized design, and waiting for next steps.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Damien & Mercedes S.

Damien & Mercedes S.South East Queensland, QLD

The wonderful Sandra McLaughlin at Orbit Homes

published

My husband and I just wanted to thank Sandra McLaughlin so so much. She is amazing. Wishes do come true, Sandra made it happen for us. Can't thank you enough Sandra for all your help, advise, understanding, patience and mostly your friendly disposition. We sincerely look forward to our build with Orbit Homes. Thanks again.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Gurpreet Singh

Gurpreet SinghGreater Melbourne (Outer), VIC

Perfect, Flexible and Superb Customer Service

published

I would like to thank Elise for the patience and detail while answeing my long list of queries. She was a turning point in my decision to go with Orbit Homes. I am at the start of my construction phase and it has been a very smooth journey. Orbit Homes have been very flexible with the requests of the bank like payment term alterations. Wonderful experience till now.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Lisa. K

Lisa. KGreater Melbourne (Metropolitan), VIC

Excellent Customer Service

published

The wonderful Jarrad Hodge went above and beyond to assist me through the sales process, making it a very seamless experience, providing clarity and above all honesty! He was very patient and did not disappoint. I highly recommend Jarrad to anyone who chooses to build with orbit homes if your looking for a friendly, timely and positive experience. I can't wait to see my dreams come to fruition throughout the build : )

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
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Anshuman S.

Anshuman S.Greater Melbourne (Inner), VIC

Color appointment gone well

published

Color appointment has gone well and am happy with the final outcome. Priscilla was very good with the color contrast suggestions, at different sections of the house. Also got impressed with the bright ideas she gave for minor modifications. I was delighted to meet Carnita Sanz (my customer service manager) for the first time. She was very accommodating with my requests.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Michelle G.

Michelle G.Southwest, VIC

Congratulations on the appointment of Jasmina Setalo

published
Build StagePre-Construction
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Kesh

KeshGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent

published

Awesome experience thanks to Alysia Taylor
Thank you Alysia for all the help you provided me in the initial stages. You were extremely polite, friendly and patient and was great to deal with. Your explained everything clearly and helped me select the best design which maximised the size of the house on the irregular block I have. Once again thank you for making the Journey hazzle and stress free. Looking forward to working with you throughout the build :))

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Chloe and Ryan

Chloe and RyanGreater Melbourne (Outer), VIC

Excellent

published

The Amazing Shweta Kharbanda
Shweta has been amazing the whole way through. She was patient and allowed us time to pick the right design for us. This allowed us to find a house and land package within our budget, which she then helped source. Thanks Shweta for all your help and hard work. We are looking forward to building our first house with orbit homes. We recommend shweta for all your housing queries.

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
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Amazing first home buyers experience!

published

With this being my first time building a home, Alysia Taylor has made this process so easy. Her friendly and passionate attitude has been so appreciated during the process. She stuck to all her promises and really went beyond to help us as best as she could! Thank you Alysia!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Ash

AshMelbourne

  • 2 reviews

So far so good in sales stage

published

I am still in sales stage. Asked for Sumit to handle case. No push for sales deposit until you are satisfied. Recommendations for saving cost and assisting in getting items cost from back end. Assisted also in scheduling a run check of studio to make sure things which are included, are satisfactory.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Great experience

published

Great experience so far...
Extremely happy with Alysia Taylor who has been extremely helpful and professional. I had very specific requests. Alysia went out of her way to come up with options and this is why I am now going to build with Orbit homes. Fantastic customer service so far, looking forward to commencing the build. Alysia has been awesome with communication and any questions that I have had. Thank you Alysia

Customer Service
Transparency
Build StagePre-Construction
1 comment
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gagan s.

gagan s.Greater Melbourne (Outer), VIC

Awesome experience...thanks to Rohit Neb

published

Excellent services by Rohit Neb...amazing person and professional attitude...he made all the stages till signing of the contract so easy and stressfree...he is always approachable and excellent communicator...thanks once again for making our journey to new home smooth. I will highly recommend everyone to visit Craigieburn Orbit homes office or contact him directly for his services.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
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Excellent Service.

published

Being a first home buyer, we were so conscious about our house but we had an excellent experience dealing with Shweta (Orbit Homes Consultant). It's been an amazing and clear communication with her since day one. Orbit Homes displays are one of the best houses in Melbourne I would say.
We chose what exactly we required in our house. Good customer service and very responsive staff.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
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Harshwardhan Chauhan

Harshwardhan ChauhanGreater Melbourne (Inner), VIC

  • 2 reviews

Thank you Sumit Sondhi

published

Sumit has been awesome with communication and any question that I have. He has quickly answered me back with the info needed.
He was very helpful and polite. Construction is yet to commence but everything has run smoothly. So far I am very satisfied with sales consultant who is very knowledgeable and 100% happy with the help I have received. I would not hesitate to recommend Orbit Homes to anyone. Thank you Sumit.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
Construction End DateSeptember 2020
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1 comment
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LinS

LinSSouth East Queensland, QLD

Excellent service

published

Bought the "house and land" package from Orbit, and being waiting for being the landowner now. The offered price is good, the display house look fantastic but the thing the makes our experience outstanding is the staff. Sandra is very patient, friendly, and creative, and the most importantly, she's happy to give us professional advice regarding the house layout, fixtures costing and paperwork procedure to ensure it the whole process of choosing the right home smooth and satisfied. Can't wait for the building stage and see our house completed.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Arun

ArunGreater Melbourne (Outer), VIC

Impressive Designs and Great Customer Service

published

We liked the design and floorplans of Orbit Homes and their Promotions. Apart from orbit homes designs, we very much appreciate the service provided by Shweta Kharbanda. She has been extremely helpful in providing the best available options and very accomodative in incorporating the design modifications.She is very professional and knowledgeable in her job.I would highly recommend Shweta for her customer service.

Customer Service
Transparency
Build StagePre-Construction
1 comment
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Great experience as a First home buyer

published

As first home buyer, It was a great experience for us to visit "Orbit Homes". Our dream house was detailed out by their vastly experienced sales executive 'Sumit Sondhi'.Our Floor plan discussion with Sumit was very fruitful. With his in-dept knowledge and experience, he incorporated all the changes as per our requirement. He suggested best options and solution for us considering our budget and provided best deals and offers.If you are planning to build your dream house with Orbit homes, then I would strongly recommend to meet Sumit for the best customer service.

Thanks
Abhay Jain

Customer Service
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Timeliness
Build StagePre-Construction
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Questions & Answers

Janu

Januasked

Orbit Homes

Hi! Just wondering my finance has been declined by bank. I am thinking of Cancellation. I have paid $3000 to Orbit as a deposit. At this stage Survey has not been ordered yet and Orbit haven’t done the soil test yet. So can you please clear me how long does it take for Cancellation process and how much will be the refund?Thank you

No answers
Tiara1234

Tiara1234asked

Orbit Homes

Hello, did anyone add a shower niche and an extra shower head ? If so, how much did orbit charge you?

2 answers
Maria
Maria

Hi we added both and it was cheap under $500

DON Kuruppu
DON Kuruppu

Provide a secondary shower set to the shower compartment including additional
plumbing, a Dorf Enigma mixer tap and Caroma Pin Shower Rail -$815

Niches 400x400 - $415

snipersid

snipersidasked

Orbit Homes

My driveway has been built with the wrong rocks, I have all the proof. Do I have to pay them for the driveway?

1 answer
S. Bhullar
S. Bhullar

Well first thing, when say wrong rocks, was meant to be meet the guidelines of land contract?
If you got all the proofs, I think they will be liable for all the costs. But if it's your misunderstanding then you have to pay or just live with it. I hope it helps

Get an answer from our members and Orbit Homes representatives

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