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6 questions from our users

Jaymie M.

Jaymie M.asked

Hi just wondering if anyone knows what tje distance would be between baby and parent monitor on the oricom 610



1 answer
Oricom
Technical SupportOricom

Hi Jaymie, thanks for the message. The range is up to 300m measured in line of sight. All the best, Oricom Baby Care.

Anna

Annaasked

I have plugged it in its on and charging for the 24hrs before removing but i have a contastat shhushng noise coning throught the unit and it only stops when i press the talk button or when mute all is on how do i stop this???? I dnt want to have it on mute when im sleeping but i dnt want to be kept awake but the constant shhhushong sound

2 answers
Oricom
Tech SupportOricom

Hi Anna,



Sorry to hear that you are having this trouble with your monitor, please call us on 1300 889 785 and quote your reference HL75225 so we can help get this sorted for you.

Kind regards,
Oricom Baby Care

Anna
Anna

I have no one idea who your reps are over the phone but they need to be retrained, i bought a 610 through a 3rd party and they exchanged it no worries they were greay sadly the replacement is still faulty so i call oricom i was told that for my troubles they would send me out the 520 the newer model to the 610 and send a prepaid slip to send my 610 back to them i get a call yoday to tell me this camt happen and theu wont be doing what theu said the friday of last week not only is this inconsiderate but poor customer service when i asked to speak to a supervisor i was told NO call back tomorrow... to top things off i have a 18month old and im nearing then on my second pregnancy so im in need of a baby monitor...

Bob G

Bob Gasked

We used our sc610 for our 1st child and were very happy with it but we have just pulled it out in preparation for our 2nd and the lcd on the handheld device is unreadable? It should still be under warranty but can't find the original receipt. What options do we have?
Regards, Bob



2 answers
Cindy Mac
Cindy Mac

Hi Bob, I'm not sure. Without proof of purchase it can be hard. My advice would be to contact the customer service team at Oricom to see what they can do for you.

Oricom
Tech SupportOricom

Hi Bob G, It may be possible for the store you purchased it from to provide you with a re-print of your receipt. Please contact our Customer Support Team on 1300 889 785 for advice. Best regards, Oricom Baby Care

Charlotte Brown

Charlotte Brownasked

I have a SC310 that the receiver unit won't stay on even when sitting on the parent cradle. The red light is displayed to say it is charging and no matter how long it has charged for it won't stay on for longer than 2 mins. I have tried draining the batteries completely and then recharging and it still won't work.

1 answer
Oricom
Tech SupportOricom

Hi Charlotte, It sounds like the battery may need replacing. Batteries are a consumable and, depending on use, may need to be replaced every 6-12months. To accurately identify the issue and for assistance in resolving, please call our Customer Support on 1300 889 785 and one of our friendly team will be able to help you.

Claire41

Claire41asked

Hi, we live in a big, old, solid stone home and have had all sorts of problems with baby monitors that just don't work well and don't have the range they claim to. We have tried a digital monitor and it was dreadful, the sound was like a mobile phone breaking up. I'm very interested in this monitor, but before purchasing yet another one, I'd love to know if this will work in our house. Thanks!!

1 answer
Oricom
Tech SupportOricom

Hi Claire, We understand your frustration. Do you currently have a DECT digital cordless phone in your home? If you do, our Baby Monitors use the same technology and would have a similar range. Feel free to contact our Support team for further information 1300 889 785.

Tim Kay

Tim Kayasked

Was just wondering if I can purchase a second unit for this product. I have a 2 story house and would be handy to have one up stairs and one down stairs.

Cheers Tim

1 answer
Oricom
Tech SupportOricom

Unfortunately you cannot add a second parent unit to the Oricom SC610.

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