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Reviews

3.0

147 reviews
5
(35)
4
(28)
3
(19)
2
(33)
1
(32)
  • Build Quality
    2.9 (50)
  • Value for Money
    2.3 (52)
  • Ease of Use
    3.7 (50)
  • Battery Life
    2.2 (53)
  • Connectivity / Reliability
    2.5 (53)
  • Audio Quality
    3.2 (53)
  • Video Quality
    3.2 (52)
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KEF

KEF

  • 2 reviews

Poor battery life

published

Poor battery life even after battery replacement. Would not recommend based off this.
Stand easily broke.
Average image at night.
Music/sounds, night light and star projections are a nice feature that can help settle a baby.



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1 comment
Oricom
Technical SupportOricom
Dani

DaniPerth

  • 7 reviews
  • Verified purchase

Would not recommend

published

Purchased in June 2021 at Baby Bunting for $279.00.

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1 comment
Oricom
Technical SupportOricom
Rebecca C.

Rebecca C.Greater Melbourne (Outer), VIC

Recieved brand new monitor under warranty and this one has a loud buzzing sound when volume turned to 100%

published

First monitor - kept saying link lost, screen glitches out.
Second monitor - Static very loud when volume turned up to 100% but disappears when baby makes noise.
Maybe we just had bad luck



Purchased in March 2021 at Baby Bunting Physical store.

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1 comment
Oricom
Technical SupportOricom

Hi Rebecca, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.

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Katie

KatieCentral West, NSW

Horrible

published

Purchased in February 2021.

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3 comments
Oricom
Technical SupportOricom
Katie
Katie

Hi please send me the email to reply to. I have found some emails of correspondence with some communication about issues I’ve had.
Thanks

Oricom
Technical SupportOricom

Hi Katie, thanks for the message. Please email [email protected] and the team will be in touch. All the best, Oricom Baby Care.

Great warranty service!!!

published

My Parent unit stopped charging about 2.5 years after purchasing. I called and there were no questions and a replacement unit is being sent to me. Couldn't ask for a better result! Thanks Oricom.

Purchased in April 2021.

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1 comment
Oricom
Technical SupportOricom

Hi Kristy, thanks for the review and the feedback. We appreciate you taking the time to let others know of your experience. All the best, Oricom Baby Care.

Luisa

LuisaGreater Melbourne (Metropolitan), VIC

Ongoing white noises through parent monitor which apparently is NORMAL

published

Worse camera ever. All you hear is a constant white noise. Called Oricom support had my camera replaced and the new one does the same thing. Rang them and sent them emails with video links so they could hear and see what I do only to get told that this is "normal ambiance of the room" the only time this annoying noise disappears is when the range drops out. WHAT A JOKE. I've had other monitors/cameras and never had any of these noises. I've attached a video for all you to see.
Now to see if Baby Bunting will return.

Purchased in January 2021 at Baby Bunting for $359.00.

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Worst monitor ever!

published

very dissapointed with this monitor! I’ve had to get it replace it twice. It cuts out and beep and says there is no range when it’s not very far away! The battery doesn’t last long on the monitor.

Purchased in January 2021 at Baby Bunting.

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1 comment
Oricom
Technical SupportOricom
SFH

SFHSydney, NSW

Hopeless. Don’t waste your money.

published

While this video monitor has some nice features like night light, lullabies/white noise and room temperature indicator, the range is just hopeless. The only place that the video monitor is able to pick up the signal from the nursery camera is within several short steps from the room. Which defeats the purpose of having a monitor - if I was so close to the nursery I wouldn’t need a monitor. The constant “link lost” beeping at us drives us crazy. Complete waste of money (and not a small amount at that). The battery life and picture quality is also pretty average.

Purchased in May 2021 at Baby Bunting for $350.00.

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1 comment
Oricom
Technical SupportOricom

Horrendous Range and Signal - Would NOT Purchase Again

published

This has all the features but horrendous range. We've had it for a few months and its become worse as time goes on. It doesn't even stretch 2 bedrooms before it cuts out. More of a hassle then help and would definitely not purchase this again

Purchased in August 2021 at Baby Bunting for $380.00.

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1 comment
Oricom
Technical SupportOricom
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Kat

KatMetropolitan Adelaide, SA

Oricom secure 870

published

The unit was great for the first child but I added a second camera and it is always out of range and beeping all the time and the battery on the parent unit does not last that long when off charge. I get annoyed that during the night it goes off to lost link trying to connect it does it a few times. The 2 camera is only 5 months old the unit is over a year old. I do like how it plays lullabies and has a night light. I don't like how small the picture is when you add the second camera it was easy to set up I just not happy how the 2 camera is always losing link. I have a premature baby and wanted to see him all the time but it just keep on losing link and it annoyed me. Would be good if you could record.

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1 comment
Oricom
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Aliza

AlizaHunter Region, NSW

Great company!

published

Camera unit had a fault after 10 months of working perfectly. Oricom were fantastic and sent us a brand new camera ASAP. Excellent device and definitely recommend it, very happy!

Purchased in January 2021 at Baby Bunting.

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1 comment
Oricom
Technical SupportOricom

Hi Aliza, thanks for the message. We appreciate the review and wish you all the very best with your future product use. Oricom Baby Care.

Kdus

KdusSouth East Queensland, QLD

Great product.

published

We were unfortunate to have a faulty one but the support team sent us a new one immediately. The options are great and its really easy to set up and use

Purchased in July 2021 at Baby Bunting.

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1 comment
Oricom
Technical SupportOricom

Hi there, thanks for the review and we appreciate you taking the time to let others know of your experience with Oricom Support. All the best, Oricom Baby Care.

Top of the line and surprisingly top customer service

published

The lullaby function stopped working after 2 years. Called Oricom, they sent a new one and now life is good again. Made me trust that good companies are out there

Purchased in December 2021.

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1 comment
Oricom
Technical SupportOricom

Hi Tristan, thanks for the review. We appreciate the review, and wish you all the best with your future use. Oricom Baby Care.

Perfect

published

Picture quality is really good. Can not fault. Loved the music you can opt to play with the night sky lights. Had a issue with the charging after owning it for almost 2 years and they are sending out a replacement unit. Was really easy to deal with the customer service and all staff are friendly.

Purchased in April 2021 at Baby Bunting for $378.00.

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1 comment
Oricom
Technical SupportOricom

Hi Sheree, thanks for the message. We appreciate the feedback and wish you all the best with your future use. Oricom Baby Care.

Samantha H.

Samantha H.Peel, WA

3 year warranty

published

I bought this monitor 2y 9m ago when I had my first child. Its amazing, the picture quality is fantastic along with so many other features. It was stored away for a few years then I had my second child. Unfortunately when we used it again, the camera would not turn. Customer service could not be more helpful when contacted stating I had a 3 year warranty with this monitor and sent one out straight away. Thanks Oricom

Purchased at Baby Bunting for $279.00.

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1 comment
Oricom
Technical SupportOricom

Hi there, thanks for the message. We appreciate the review and wish you all the best with your future use. Oricom Baby Care.

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Belinda

BelindaGreater Melbourne (Outer), VIC

  • Verified purchase

Peace of mind

published

This baby monitor is fantastic in the sense that it has everything all in one; lightshow, white noise/music, night light, temperature, and the fact you can pan around the room is very helpful for when my toddler decides to get out of bed to play (instead of going to sleep!). Have had a couple of issues with the cord connection into the back of the camera, however the customer support team have been amazingly helpful when fixing/replacing items. Great product and Oricom have great customer service.

Purchased in October 2021 at Baby Bunting for $179.00.

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1 comment
Oricom
Technical SupportOricom

Hi Belinda, thanks for the message. We are glad to hear of your experience and appreciate you taking the time to let others know of your experience. All the best, Oricom Baby Care.

A waste of money

published

Im happy to pay the money for a product thats worth it but this one isnt. First 6 months it was amazing. 2 years later its not. The monitor is regularly out of range when its next door to the camera, battery doesnt keep charge, lullabies only play one song, temperature alarm goes off all the time. Oricom wontrepair as its out of warranty. Look for another monitor....

Purchased in November 2021.

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2 comments
Oricom
Technical SupportOricom

Hi Liv, thanks for the message. Please contact Oricom Support on 1300 889 785 Mon-Fri 8am-6pm AEST, as the monitor includes a 3 year warranty. All the best, Oricom Baby Care.

Liv Cha
Liv Cha

Thank you. I did that and was advised to buy a new one as its on the cusp of being outdated...

Monitor is practical and functional, quality average, but customer service excellent.

published

Have owned for over 2 years. Monitor features are practical and easy to use. We have 2 cameras paired to it no problems. Temperature sensors get warm too easily and sometimes set off the hot room alert function. We believe the heat led to a camera gradually blacking out over time. Oricom customer service were excellent in replacing this however. We were also having issues with the battery on the parent unit, which oricom replaced. This was about a year ago. Fast forward another year and the battery and parent unit are cooked again. I managed to buy a replacement battery on ebay but it turns out the issue was the unit which Oricom happily replaced (we were pleasently surprised!)

Purchased in November 2021.

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1 comment
Oricom
Technical SupportOricom
Plam85

Plam85Greater Melbourne (Metropolitan), VIC

Issues all round!

published
1 comment
Oricom
Technical SupportOricom
Jasmine S.

Jasmine S.Greater Melbourne (Outer), VIC

  • Verified purchase

3 camera's later (and 2 batteries!) and still the worst monitor we have used

published

Purchased in October 2021 at Baby Bunting for $499.00.

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3 comments
Oricom
Technical SupportOricom
Jasmine S.
Jasmine S.

I have spoken with Oricom and they have very kindly offered to send me a replacement unit plus the additional camera. Great customer service, thank you.

Oricom
Technical SupportOricom

Hi Jasmine, awesome that we could assist in this way. All the best, Oricom Baby Care.

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Questions & Answers

Chloe I.

Chloe I.asked

Hi, we recently purchased the second camera to our oricom 870 monitor can you hear sound from both rooms at the same time? As that was our intention as we now have two young children under three in separate rooms and need to hear both of a night for us to wake to them.

4 answers
Oricom
Technical SupportOricom

Hi Chloe, thanks for the message. No, sound is received from one camera at a time, and you can cycle between cameras so that sound is received to the parent unit for a short time, one camera at a time. If both audio feeds came through simultaneously, it would be difficult to decipher where the audio was from. All the best, Oricom Baby Care.

Chloe I.
Chloe I.

It wouldn’t be difficult to decipher as there is the green sound bar that lights up on the side of each screen of which ever room the noise is coming from. Really disappointed with this purchase now as it now as no use for my family. It should be clearly advertised that sound doesn’t come from both cameras to the parent unit at the same time as this would be one of the main reasons consumers purchase the second camera because seeing your child doesn’t help if you can’t hear them to wake up to them during the night.

Simon
Simon

Tech support, can you advise how to change setting to cycle between the two as you mention?

Zane L.

Zane L.asked

Is it possible to silence the not linking beeping. It drives me crazy

1 answer
Oricom
Technical SupportOricom

Hi Zane, thanks for the message. Please give us a call to discuss on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.

Zaya R.

Zaya R.asked

Got a second Camera and I have taken it back 3 times, the night vision is terrible nothing like the other Camera we have. We can hardly see our baby. Why is the picture so bad?

1 answer
Oricom
Technical SupportOricom

Hi Zaya, thanks for the message. We are sorry to hear of the issue experienced and assure you that this is out of the ordinary. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.

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