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KEF
- 2 reviews
Poor battery life
Poor battery life even after battery replacement. Would not recommend based off this.
Stand easily broke.
Average image at night.
Music/sounds, night light and star projections are a nice feature that can help settle a baby.
1 comment
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DaniPerth
- 7 reviews
- Verified purchase
Would not recommend
Purchased this unit in June 2018 and have not been entirely satisfied with the product considering the price tag. I have had the battery on the parent unit replaced 3 times as it fails to hold charge for any longer than 30mins/1 hour off the charger cradle. The room temperature sensor is not reliable and more often than not shows the incorrect temp and you can only calibrate it within 2 degrees either way, which is not enough to change it to the correct room temperature. The signal range is not great - we have an average size house and it inter...Read more
mittently cuts out when the parent unit is in the master bedroom (approx 20m from the nursery). I have had the entire unit replaced once and the parent unit replaced in addition to the complete unit replacement and seem to continue to have the same issues. Yesterday we purchased a 2nd camera and linked it up, only to find that the screen on the parent unit automatically splits 4 ways once an additional camera is linked, despite there only being 2 x cameras linked up. This means half the screen is wasted with 2 blank squares, and you are left to view the 2 x working cameras in 2 tiny windows on the screen. You can choose to view one camera at a time in full screen mode however there is no function that allows the view to automatically rotate between the 2 cameras in full screen mode. If I had of known this when purchasing the unit I would have chosen something else. On a positive note, Oricom Customer Service have been brilliant when I've contacted them regarding issues. Cannot fault them there.
Purchased in June 2021 at Baby Bunting for $279.00.
1 comment
Technical SupportOricom
Hi Dani, thanks for the message and we are disappointed tohear of your experience with the Secure870, and assure you that many of the above points are out of the ordinary. Glad to hear of your experie... Read more
nce with Oricom Support and we wish you all the very best. Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
Rebecca C.Greater Melbourne (Outer), VIC
Recieved brand new monitor under warranty and this one has a loud buzzing sound when volume turned to 100%
First monitor - kept saying link lost, screen glitches out.
Second monitor - Static very loud when volume turned up to 100% but disappears when baby makes noise.
Maybe we just had bad luck
Purchased in March 2021 at Baby Bunting Physical store.
1 comment
Technical SupportOricom
Hi Rebecca, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Oricom Secure870 Touchscreen compares to other Baby Monitors
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KatieCentral West, NSW
Horrible
Purchased this camera in 2018, within barely a few months the battery would only last an hour. Had it replaced, same thing with new battery. Had parent unit replaced & new battery, same thing. In total I was sent approx 3 batteries, and 1 parent unit. It’s never lasted more than an hour, two max. I gave up & keep it on the charge now & move it to the room I’m using it in. Range is shocking, can only be a max of 2 or so rooms away. I now have a new baby & using more again & it’s just horrible. There’s yellowing to the image on the screen no matt...Read more
er how many times I disconnect & connect, turn on & off. I spent around $400 on it & can not justify spending more money on another monitor. Customer care was amazing, however I wouldn’t recommend this monitor, as it just seems very poorly made.Purchased in February 2021.
3 comments
Technical SupportOricom
Hi Katie, thanks for the message. We are sorry to hear of your experience and would love to discuss to see what we can do. Could you please message through your last Oricom Support reference no, and t... Read more
he team will be in touch. All the best, Oricom Baby Care.Hi please send me the email to reply to. I have found some emails of correspondence with some communication about issues I’ve had.
Thanks
Technical SupportOricom
Hi Katie, thanks for the message. Please email [email protected] and the team will be in touch. All the best, Oricom Baby Care.
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Great warranty service!!!
My Parent unit stopped charging about 2.5 years after purchasing. I called and there were no questions and a replacement unit is being sent to me. Couldn't ask for a better result! Thanks Oricom.
Purchased in April 2021.
1 comment
Technical SupportOricom
Hi Kristy, thanks for the review and the feedback. We appreciate you taking the time to let others know of your experience. All the best, Oricom Baby Care.
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LuisaGreater Melbourne (Metropolitan), VIC
Ongoing white noises through parent monitor which apparently is NORMAL
Worse camera ever. All you hear is a constant white noise. Called Oricom support had my camera replaced and the new one does the same thing. Rang them and sent them emails with video links so they could hear and see what I do only to get told that this is "normal ambiance of the room" the only time this annoying noise disappears is when the range drops out. WHAT A JOKE. I've had other monitors/cameras and never had any of these noises. I've attached a video for all you to see.
Now to see if Baby Bunting will return.
Purchased in January 2021 at Baby Bunting for $359.00.
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Worst monitor ever!
very dissapointed with this monitor! I’ve had to get it replace it twice. It cuts out and beep and says there is no range when it’s not very far away! The battery doesn’t last long on the monitor.
Purchased in January 2021 at Baby Bunting.
1 comment
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of your experience, and would love to discuss with you. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST,... Read more
as the team will be able to assist. All the best, Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
SFHSydney, NSW
Hopeless. Don’t waste your money.
While this video monitor has some nice features like night light, lullabies/white noise and room temperature indicator, the range is just hopeless. The only place that the video monitor is able to pick up the signal from the nursery camera is within several short steps from the room. Which defeats the purpose of having a monitor - if I was so close to the nursery I wouldn’t need a monitor. The constant “link lost” beeping at us drives us crazy. Complete waste of money (and not a small amount at that). The battery life and picture quality is also pretty average.
Purchased in May 2021 at Baby Bunting for $350.00.
1 comment
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of your experience and would love to discuss this with you. Please give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm A... Read more
EST, as the team will be able to assist you in this. All the best, Oricom Baby CareSimilar opinion? Write a review on ieatwords.com.au!
Horrendous Range and Signal - Would NOT Purchase Again
This has all the features but horrendous range. We've had it for a few months and its become worse as time goes on. It doesn't even stretch 2 bedrooms before it cuts out. More of a hassle then help and would definitely not purchase this again
Purchased in August 2021 at Baby Bunting for $380.00.
1 comment
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of your experience and it sounds like an environmental factor is playing a role in the reduction in range. When measured in line of sight, this u... Read more
nit has a listed range of up to 300m. For this one, we would recommend that you give our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
Find out how Oricom Secure870 Touchscreen compares to other Baby Monitors
Know better, choose better.
KatMetropolitan Adelaide, SA
Oricom secure 870
The unit was great for the first child but I added a second camera and it is always out of range and beeping all the time and the battery on the parent unit does not last that long when off charge. I get annoyed that during the night it goes off to lost link trying to connect it does it a few times. The 2 camera is only 5 months old the unit is over a year old. I do like how it plays lullabies and has a night light. I don't like how small the picture is when you add the second camera it was easy to set up I just not happy how the 2 camera is always losing link. I have a premature baby and wanted to see him all the time but it just keep on losing link and it annoyed me. Would be good if you could record.
1 comment
Technical SupportOricom
Hi Kat, thanks for the message. We are sorry to hear of your experience and would love the opportunity to discuss and resolve with you. Please give our locally based Oricom Support a call on 1300 889 ... Read more
785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
AlizaHunter Region, NSW
Great company!
Camera unit had a fault after 10 months of working perfectly. Oricom were fantastic and sent us a brand new camera ASAP. Excellent device and definitely recommend it, very happy!
Purchased in January 2021 at Baby Bunting.
1 comment
Technical SupportOricom
Hi Aliza, thanks for the message. We appreciate the review and wish you all the very best with your future product use. Oricom Baby Care.
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KdusSouth East Queensland, QLD
Great product.
We were unfortunate to have a faulty one but the support team sent us a new one immediately. The options are great and its really easy to set up and use
Purchased in July 2021 at Baby Bunting.
1 comment
Technical SupportOricom
Hi there, thanks for the review and we appreciate you taking the time to let others know of your experience with Oricom Support. All the best, Oricom Baby Care.
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Top of the line and surprisingly top customer service
The lullaby function stopped working after 2 years. Called Oricom, they sent a new one and now life is good again. Made me trust that good companies are out there
Purchased in December 2021.
1 comment
Technical SupportOricom
Hi Tristan, thanks for the review. We appreciate the review, and wish you all the best with your future use. Oricom Baby Care.
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Perfect
Picture quality is really good. Can not fault. Loved the music you can opt to play with the night sky lights. Had a issue with the charging after owning it for almost 2 years and they are sending out a replacement unit. Was really easy to deal with the customer service and all staff are friendly.
Purchased in April 2021 at Baby Bunting for $378.00.
1 comment
Technical SupportOricom
Hi Sheree, thanks for the message. We appreciate the feedback and wish you all the best with your future use. Oricom Baby Care.
Similar opinion? Write a review on ieatwords.com.au!
Samantha H.Peel, WA
3 year warranty
I bought this monitor 2y 9m ago when I had my first child. Its amazing, the picture quality is fantastic along with so many other features. It was stored away for a few years then I had my second child. Unfortunately when we used it again, the camera would not turn. Customer service could not be more helpful when contacted stating I had a 3 year warranty with this monitor and sent one out straight away. Thanks Oricom
Purchased at Baby Bunting for $279.00.
1 comment
Technical SupportOricom
Hi there, thanks for the message. We appreciate the review and wish you all the best with your future use. Oricom Baby Care.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Oricom Secure870 Touchscreen compares to other Baby Monitors
Know better, choose better.
BelindaGreater Melbourne (Outer), VIC
- Verified purchase
Peace of mind
This baby monitor is fantastic in the sense that it has everything all in one; lightshow, white noise/music, night light, temperature, and the fact you can pan around the room is very helpful for when my toddler decides to get out of bed to play (instead of going to sleep!). Have had a couple of issues with the cord connection into the back of the camera, however the customer support team have been amazingly helpful when fixing/replacing items. Great product and Oricom have great customer service.
Purchased in October 2021 at Baby Bunting for $179.00.
1 comment
Technical SupportOricom
Hi Belinda, thanks for the message. We are glad to hear of your experience and appreciate you taking the time to let others know of your experience. All the best, Oricom Baby Care.
Similar opinion? Write a review on ieatwords.com.au!
A waste of money
Im happy to pay the money for a product thats worth it but this one isnt. First 6 months it was amazing. 2 years later its not. The monitor is regularly out of range when its next door to the camera, battery doesnt keep charge, lullabies only play one song, temperature alarm goes off all the time. Oricom wontrepair as its out of warranty. Look for another monitor....
Purchased in November 2021.
2 comments
Technical SupportOricom
Hi Liv, thanks for the message. Please contact Oricom Support on 1300 889 785 Mon-Fri 8am-6pm AEST, as the monitor includes a 3 year warranty. All the best, Oricom Baby Care.
Thank you. I did that and was advised to buy a new one as its on the cusp of being outdated...
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Monitor is practical and functional, quality average, but customer service excellent.
Have owned for over 2 years. Monitor features are practical and easy to use. We have 2 cameras paired to it no problems. Temperature sensors get warm too easily and sometimes set off the hot room alert function. We believe the heat led to a camera gradually blacking out over time. Oricom customer service were excellent in replacing this however. We were also having issues with the battery on the parent unit, which oricom replaced. This was about a year ago. Fast forward another year and the battery and parent unit are cooked again. I managed to buy a replacement battery on ebay but it turns out the issue was the unit which Oricom happily replaced (we were pleasently surprised!)
Purchased in November 2021.
1 comment
Technical SupportOricom
Hi Ellie, thanks for the message. We are sorry to hear of your experience and assure you that these issues are out of the ordinary. We are glad to hear that you have spoken to Oricom Support and had ... Read more
the issues addressed. All the best, Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
Plam85Greater Melbourne (Metropolitan), VIC
Issues all round!
We purchased the model before the 870 model over a year ago. At first it worked fine and we were very happy with it but after a few months, all of a sudden the monitor would just say it was out of range when we were only in the next room and the battery wouldnt last more than 2 hrs even after a full charge. To top it off, the monitor just stopped charging from the dock provided and then the actual camera stopped working.
We also were having issues with the sids alarm sometimes going off in the middle of the night for no good reason or at times ...Read more
1 comment
Technical SupportOricom
Hi there, thanks for the message. We are sorry to hear of your experience and assure you that this is out of the ordinary. We would appreciate the opportunity to look into this for you, so please give... Read more
our locally based Oricom Support a call on 1300 889 785 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.Similar opinion? Write a review on ieatwords.com.au!
Jasmine S.Greater Melbourne (Outer), VIC
- Verified purchase
3 camera's later (and 2 batteries!) and still the worst monitor we have used
We purchased the camera in Oct 2018. It was easy to set up and the Babysense was AMAZING! It never had any false alarms (except when we got our son off and forgot to turn it off). The Oricom 870 was great, however the picture quality i would give a 3/5 stars. It wasn't very clear even from the start. The range isn't too bad however we are only in a 2 bedroom unit. It is only 10M from his room to our room and its only dropped out a couple of times.
After 2 weeks, we had to get the battery replaced as it was only staying charged for for max 1.5...Read more
hours off charge. Oricom were great when i spoke with them and sent out a new battery for free. However even with the new battery we were only getting 2 hours off charge after charging all night. After forking out nearly $499 for this unit as it also included the Babysense you would think it was last longer than 2 hours! I just thought this was normal however talking to other people and theirs last 6 hours i was incredibly disappointed. A couple of months later, my son accidentally knocked the monitor off the cot and onto the ground. The monitor was now dead. I knew this was our fault so i did not contact Oricom for a replacement (however you would think they would be a lot sturdier to not break on a fall from 1m onto soft carpet). But, we sucked this one up as it was our mistake. So we went out and purchased a new camera - $134 later. Fast forward to 2 weeks ago and all of a sudden the camera has gone really blurry. So blurry in fact you can not see any figures. Just a grey haze. We have no idea why and have tried everything in our power to clean it with either microfibre cloths, sunglasses cloths etc however nothing makes it better. We went out and purchased ANOTHER camera. ANOTHER $134 down the drain.Purchased in October 2021 at Baby Bunting for $499.00.
3 comments
Technical SupportOricom
Hi Jasmine, thanks for the message. We are sorry to hear of your experience and would love to discuss all of the above with you. Please give our locally based Oricom Support a call on 1300 889 785 Mo... Read more
n-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.I have spoken with Oricom and they have very kindly offered to send me a replacement unit plus the additional camera. Great customer service, thank you.
Technical SupportOricom
Hi Jasmine, awesome that we could assist in this way. All the best, Oricom Baby Care.
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Questions & Answers
Chloe I.asked
Hi, we recently purchased the second camera to our oricom 870 monitor can you hear sound from both rooms at the same time? As that was our intention as we now have two young children under three in separate rooms and need to hear both of a night for us to wake to them.
4 answers
Technical SupportOricom
Hi Chloe, thanks for the message. No, sound is received from one camera at a time, and you can cycle between cameras so that sound is received to the parent unit for a short time, one camera at a time. If both audio feeds came through simultaneously, it would be difficult to decipher where the audio was from. All the best, Oricom Baby Care.
It wouldn’t be difficult to decipher as there is the green sound bar that lights up on the side of each screen of which ever room the noise is coming from. Really disappointed with this purchase now as it now as no use for my family. It should be clearly advertised that sound doesn’t come from both cameras to the parent unit at the same time as this would be one of the main reasons consumers purchase the second camera because seeing your child doesn’t help if you can’t hear them to wake up to them during the night.
Tech support, can you advise how to change setting to cycle between the two as you mention?
Zane L.asked
Is it possible to silence the not linking beeping. It drives me crazy
1 answer
Technical SupportOricom
Hi Zane, thanks for the message. Please give us a call to discuss on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom.
Zaya R.asked
Got a second Camera and I have taken it back 3 times, the night vision is terrible nothing like the other Camera we have. We can hardly see our baby. Why is the picture so bad?
1 answer
Technical SupportOricom
Hi Zaya, thanks for the message. We are sorry to hear of the issue experienced and assure you that this is out of the ordinary. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.
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Technical SupportOricom
Hi there, thanks for the message. We would love to discuss the review with you and have the unit working for you as designed, so please give our locally based Oricom Support a call on 02 4574 8888 Mon... Read more
-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.