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Osim chairs will break after warranty, don't buy!
Bought a chair 2 years ago, now it's just 1 month out of warranty and the controller stopped working. I rang them up and found out the controller will cost over $700 to replace. Can you believe this? I thought I was being punked. Now I've got a chair that I cannot control. They sell low quality product and just want to charge whatever they want for repairs. This chair cost us close to 10k, and it only lasted 2 years. What a doggy company!
- Verified purchase
OSIM breeches consumer law by not warranting their products. Do not buy their products
OSIM'S Professionally negligent and disgraceful customer service do not buy from this company!!!!
I purchased one of OSIM's top of the range massage chairs in December 2016 from OSIM Australia and upon delivery the chair had been damaged in transport. OSIM Australia was immediately notified and I was advised that it would take between 6-9 months to obtain a replacement part. Which I found to be ridiculous but had no say in the matter.
Further to this and within that time there was also issues with the function of the machine which OSIM Aust...ralia was also notified about. I have been in constant contact with them in excess of 40 times and to this day 22nd June 2018 nothing has been done about any or all of the issues that have been raised. They are in blatant disregard for any form of customer satisfaction and more importantly Australian Consumer Law. I will be taking further action against OSIM as they are breaking the Law within Australia in regards to not fulfilling their legal warranty and professional responsibility under Australian Consumer LAW, as well as several other breeches of the consumer law act. [name removed] CEO of OSIM, you need to seriously reprimand your OSIM Australia Senior staff as they are in complete disregard for us the Australian Consumer. I would not recommend your products to any all person that I know, and will also be advising the same throughout social media. Which is very disappointing to have to do as I have had other OSIM items that we were happy with over the years. They are now also saying that they are not responsible for anything that happens with your delivery!!!!! As it is not OSIM delivering their product. As stated by [name removed] a manager of OSIM. Signed one very disappointment and disgusted OSIM Customer.
Your own personal masseur at home but with minor hitches of the remote control!
Bought Osim uLove on 28/7/17 and encountered speaker not working but only rectified about 2 months later after inspected by a technician .Controller also encountered problem on returning the seat to upright position but technician came and cleaned the dust of the controller switches and back to working order but after one month the same problem resurfaces again.Overall is a bit pricey for this chair but if you dont mind the price and those minor hitches then its a good massage chair to tune you down for a hard day work,
Best Gift on a tired day
This massage chair is amazing and its the best I have on a tired drained out day. I love to sit on it and get massages. The entire unit is very comfortable and luxurious with a great foot massage combined. I feel pampered after using it. The vibration speed, rolling motion along with the recline is just fine. It is as if the uLove chair is done for me, as it massages my pain points subtly and feel refreshed after using it.
It's the best Massage Chair that i have never experience before in Australia
What i love the most is it looks like a luxe business class seat, and with the foot massage that is able to flipped over and hidden when not using, and it's so match with my home furniture in the living room. The best massage program are the hip and butt and neck and shoulder, which can accurately massage my pain point with 7 levels of intensity adjustment.
Questions & Answers
Wow. I"ve tried the chair and loved it but after reading very negative reviews in Australia and OS re. After sales service and parts issues, it is every reason not to buy one. Would osim like to provide me with some feedback on why I should but their product?
I don't know what is your worry.
I have used OSIM since 2000, the first chair last for more than 12 years, and than got a replacement one and it still with us. So far (touch wood) no problem with it so I can not comment on after sales service or parts issues.
His worry is so many people said negative things about it. Osim need to give a good reason why he should by. I would say that was bleeding obvious
I like the look of the OSIM product but am concerned at the poor post support reviews. I guess the new consumer laws around fit for purpose should resolve just post warranty issues but who wants the hassle of going to the ACC.
I do however see all the other brands listed having poor after sales service reviews as well. Actually makes me not want to spend all that money in the first place?? Does OSIM have any feedback here?
Do not buy an OSIM product their customer support is almost non existent!! I had issues from day 1 when teh product arrived damaged and three months in had a technical issue and now two years later NOTHING has been repaired!!
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