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- QLD, Brisbane
- Verified customer
Once again, OSS went the extra yards...
Had the guys at OSS do my Brisbane to London move again. First job was a 40 ft container and this time a more modest amount. However, the customer service and satisfaction remained high, despite the variation of jobs. This time around Kim and the team at OSS were informative, helpful and generous with their time. With the quarantining associated with the CO-VID, Kim went above and beyond with additional information and answering my questions about the vessels and arrival port. I cannot recommend OSS and Kim strongly enough, and I shall continue to have OSS deal with my overseas moving requirements in the future.
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Chris MacintoshYarralumla 2600, ACT
- NSW, Kings Park
- Verified customer
Great Move and Service
In January 2020 we engaged OSS to manage our whole house move from Halifax Canada to Canberra Australia. From the first survey through packing loading, offloading and final delivery and unpacking everything was great. The service was exceptional, clear communication, timely responses, delivery on time and great quality service from everyone we engaged. This occurred during the Covid19 challenges, and we were never impacted. I will engage OSS for our return
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NelsonSydney, NSW
- QLD, Brisbane
- Verified customer
Amazing service!!!
We had a long and difficult move from San Francisco to Sydney in the middle of all the Covid19 disruptions . OSS World Wide Movers we’re thorough, proactive, conscientious, helpful, clear and very professional from beginning to end . All our cargo was packed impeccably and arrived on time (even with the severe travel constraints) the remover teams in SF and SYD were hard working, kind and meticulously careful . The price was fair, there were no hidden fees and we got exactly what we were told . Amazing service considering the complexity of the move . We HIGHLY recommend this company. Thank you to everyone that helped our family get here !!
The Sepulveda-Fauser family
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Find out how OSS World Wide Movers compares to other Furniture Removalists
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- QLD, Brisbane
- Verified customer
Awesome service !
Thank you to the team at OSS for the caring and professional service. We moved a few boxes and furniture from Auckland to Gold Coast and were dealing with 2 different companies. The staff at OSS are courteous and efficient. We received regular emails and phone calls giving us an update on our shipment. Our goods arrived in perfect condition. Special thanks to Jacqueline/Tracey and the delivery guys Matt and Shane for your patience and professionalism.
I will definitely recommend your company to family and friends.
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SherylSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Best Move Ever
We got three quotes and contracted OSS World Wide to move our entire household contents from Hope Island in Queensland to Whakatane in New Zealand. The entire end to end process was a breeze, stress free and efficient. We were assisted and advised through all stages including hands on assistance with the customs and NZ entry documentation. The packing crew arrived right on time and were excellent explaining in detail the process. They sought out comments answering our questions and packing our effects with care and skill. They sympathetically ...Read more
itemised and marked all boxes and aligned them to the consignment sheet along with packing locations, very professional making it so easy at the delivery end. We were kept informed and up to date of the tracking, clearances and delivery date. At the New Zealand end the truck arrived on time and were very cooperative and courteous. They packed of our goods into storage in a very professional and efficient manner with no damage, we were impressed. Having done over 12 shifts interstate and OS in my life I am happy to claim that they are the best in their field and made the relocation back to NZ enjoyable and seamless. OSS World Wide Movers gave exceptional customer service and they exceeded our expectations.Similar opinion? Write a review on ieatwords.com.au!
Marnie MarkinGreater Melbourne (Outer), VIC
- VIC, Dandenong South
- Verified customer
“Customer service at its best! - the only moving company for us!”
This is our third move with OSS so I think that speaks for itself. Over the past decade we have moved too many times to count, whether it be throughout the US or from Australia to the US and return again. I can honestly say that OSS takes the stress out of moving and goes above and beyond with their level of exceptional customer service! When you have a massive international move from the US to Australia, or from
Australia to the US, things are bound to come up and occur because you don’t have control over everything. Any time something was of ...Read more
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- QLD, Brisbane
- Verified customer
Great Service & Excellent outcome
Packed & prepped my Brisbane apartment for a move to New Zealand. I was kept up to date the entire way ( I didn't have a whole container) and the whole team were friendly and professional. Wouldn't hesitate to recommend.
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PumbaSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
Outstanding performance
We had a large move, 40ft container from Gold Coast Australia to Cape Town South Africa. The OSS staff were courteous, 100% professional, non invasive and compassionate. They boxed and bubble wrapped everything as if it were going to be put under a Christmas tree. A World Class Outfit with a World Class Team.
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- NSW, Kings Park
- Verified customer
Cannot fault this firm
Moved from nsw to South Wales, UK.Have moved home between Australia and UK several times over the years and I can honestly say this was the best one.Staff from start to finish in every department were friendly helpful and efficient and the move was completed bang on schedule with no damage to our goods.Excellent and highly recommended.
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Find out how OSS World Wide Movers compares to other Furniture Removalists
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- QLD, Brisbane
- Verified customer
Great job!
I moved a few boxes and furniture from my unit in Australia to my house in France. A friend of mine was there to oversee everything. Perfectly wrapped up nothing went missing or got broken. I highly recommend using them as it was a very easy and smooth process for me.
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- VIC, Dandenong South
- Verified customer
Stress free! Execellent service.
Just moved to Melbourne from Auckland. The logistic and delivery of my personal effects were managed by OSS in Australia. The services provided by OSS can be considered excellent! All the items delivered to my house are intact without any damages or losses. It was really stress free for us. Congratulations to all the staff and crew members of OSS! Well done!
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- VIC, Dandenong South
- Verified customer
Good service
Moved from Melbourne to the Czech Republic. I was a very small move with no furniture. The price was very competitive and the service absolutely wonderful until it wasn't taken over by their European agents. Somebody took the liberty and went through my things and some items disappeared. I don't blame the OSS movers for this.
1 comment
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Darren B.South East Queensland, QLD
- QLD, Brisbane
- Verified customer
Peace of mind
The team at OSS we’re just fantastic in helping with my move of personal belongings from South Africa to the Gold Coast. There was consistent communication throughout the process. They were understanding, accommodating, polite, friendly and efficient...from the office/move manager through to the delivery guys. Very happy with OSS and would recommend in a heartbeat.
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Mila H.Illawarra, NSW
- NSW, Kings Park
- Verified customer
Do not use these people
We used oss movers for 2 tool boxes from Sydney to Vancouver. They were picked up in March 2022 and we still have not received our items. The manager [name removed] is not responding to any emails and we still haven’t received confirmation if they even still have our tool boxes or if they went missing. We also requested several calls back from senior members of staff which we have never received. And also asked for a new moving coordinator which was also refused. We’re now forced to take legal actions against oss movers - can not recommend under any circumstances. [name removed] the Manager is absolutely rude, incompetent and horrible to deal with.
3 comments
Chris F.OSS World Wide Movers
Hi Mila,
Thank you for your feedback. We are surprised by your comments as your shipment has not been delayed and has been handled as you requested. As you were aware, we were waiting on you to suppl... Read more
y your visa to enable us to dispatch of your consignment to Canada and that your effects were being stored at your request.Hi Chris, thanks for the reply - this is actually the first reply we have been receiving from anyone in your company in other a month!
I’m regards to the wait in the shipment and with our visa issues... Read more
Chris F.OSS World Wide Movers
Hi Mila,
The initial discussions you had prior to accepting our quotation were with Marie, not Melissa or Colleen. At that time you indicated that the receipt of your visa for Canada was imminent. An... Read more
y discussions or advice in relation to collecting your effects can only be based on the information supplied to us by you. The collection of your effects with your visa due in a matter of weeks was not an issue. However as this did not eventuate, with your visa taking months not weeks, your effects required storage for an extended period of time that was not foreseen by you or discussed with us. Ultimately the decision to have your effects collected with your visa status pending was yours and not ours.Similar opinion? Write a review on ieatwords.com.au!
- VIC, Dandenong South
- Verified customer
Great service throughout
OSS have been great throughout our 3 bedroom house move from Melbourne to France.
Price was competitive, storage very resonable, co-ordination has been great and their partners in France - AGS have also been good. The packers in Melbourne did an amazing job with a smile on their faces.
Some slight changes to our final destination in France were made seemlessly without fuss.
All in all a good experience.
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Find out how OSS World Wide Movers compares to other Furniture Removalists
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- OSS World Wide Movers
- Verified customer
Professional and efficient service
My husband and I moved from a 3 bedroom apartment in Madrid, Spain to Southport, QLD. Although the final delivery was one month later than the initial estimated DOA (due to a ship delay), everything worked well both in Spain, with Mudinmar, and in Australia, with OSS. The move was quite complex, with a large number of fragile items, and we especially appreciated the professionalism, organisation and tidiness of both the Spanish and Australian teams who took care of the packing and unpacking phases.
We have moved many times in the past. It is usually quite stressful but, on this occasion, the efficiency of both Mudinmar and OSS really helped smoothing the process.
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- NSW, Kings Park
- Verified customer
Haslefree relocation
We organised and moved from a three bedroom townhouse to an Appartment in Dubai. A consultant came to meet with us to assess our needs. We have relocated many times but this was the easiest move we have done. The packers arrived on time and carefully wrapped, moved and packed every item. They were so efficient that any help we offered was not needed. Several weeks later our 'treasures' arrived in Dubai in exactly the same condition they left and the team of unpackers proceeded to unload, move, unpack and position all our furniture and belongings. They removed all the used packing materials and it was done! I have no hesitation in thoroughly recommending the OSS team.
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- NSW, Kings Park
- Verified customer
Great move, no drama
This was a small move, as I was to share a container with others from Sydney to the US. At no time was I treated as a small customer as everyone at OSS was so professional and yes, friendly. All understood the importance of these things to me, far beyond treating them as household goods. The packers were efficient and packed the art, the China, and furnishings with such care. I was well communicated with during the filling of the container and the movement to sea. Once arrived, everyone was so responsive. The movers arrived as did all my ...Read more
things, in perfect condition. Most important about this move were the people; all so patient, communicative and kind. They made a move away from a place and people I loved to a new start that much easier.Similar opinion? Write a review on ieatwords.com.au!
Disappointed
- 2 reviews
- QLD, Brisbane
- Verified customer
Very Grateful
We chose to move our household goods from Brisbane to Sharjah in the UAE because we understood they had a sound background in moving families to the United Arab Emirates. This proved to be the case and we could not speak more highly of the company and its staff.
It was a seamless, end-to-end transition for us - with good advice prior to packing our goods, helpful tips on the day of our shift, and we were kept in touch every step of the way once the 20 foot container was enroute.
I would be remiss if I did not single out Kim Isdale at the Bris...Read more
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RomanSouth East Queensland, QLD
- QLD, Brisbane
- Verified customer
We glad we chose the best.
We moved our entire life from Brisbane to Whangarei NZ via Auckland. To start of I had 3 moving companies to provide me with quotes all were quite similar in price.
I went with OSS because I had a good feeling after I met Chis Farley. He sold his product well and I'm so glad I went with OSS.
Chris had always a good answer to all my question and worries.
And I seriously ask a lot of questions and enquired a lot via email or phone.
Every single email or phone call was answered promptly.
After I signed up, my move manager was Kim Isdale.
Kim was...Read more
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Questions & Answers
bykerboyasked
when am I going to receive my household goods sent to Brisbane on the 4th of November? Robert Wood
1 answer
Chris F.OSS World Wide Movers
Hi Robert,
Your effects are being shipped to the UK via a shared container service and are scheduled to arrive on the 12/02/20. They will be delivered to you shortly after clearing UK Customs.
Regards
OSS World Wide Movers
Veronicaasked
Hi, Sent an E-Mail a few days ago to [email protected] but have not yet received a reply. I was wondering if you had a partnering logistics company in Argentina that I can contact as I will be moving to Sydney early next year and would like a quote.
Thank you for your help!!
1 answer
Chris F.OSS World Wide Movers
Hi Veronica,
Yes we work with a number of companies in Argentina. You could try Lift-Van International, Mercovan Argentina, Transpack, or Universal Cargo. They would all be able to help and would be able to consign your effects to our care.
Regards
OSS World Wide Movers
Chrisasked
Do you provide a service from Adelaide (Barossa) to NZ?
1 answer
Chris F.OSS World Wide Movers
Hi Chris,
Moves out of Adelaide would be managed by our Melbourne office they can be contacted on 03 9799 5800.
Regards
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Chris F.OSS World Wide Movers
Hi Dana,
Thank you for the feedback and comments. ... Read more
I can see that our Melbourne team have been looking into this for you and are in contact with our European partner. Cartons when they are packed by the owner should not be opened so if that happened that is very unusual and we are following this up. I can see from the notes that there was some confusion on delivery but an oven was later advised as missing. Is this still the case and was this a microwave oven? Regards