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Outbax Questions & Answers
12 questions from our users
Marty V.asked
How do you varify the output of your solar panels before you advertise their output. Seems many of them under perform and have no output rating marked on them or their packaging, only in your advertising. It is your responsibility to be sure what you advertise in Australia is correct.
No answers
dayfarms2asked
Has anybody used there 105 ah lithium battery?
No answers
Peter H.asked
have purchased the 320 Max glass fold out solar panel and max output at full sun is only 150W,I am camping at the moment and it simply is not living up to its advertised output. Have used to a watt meter under charging conditions and not once has it every gone over 160w Max. I am an industrial electrician and can certify this panel is not 300 watts can you please explain, as there is no watt information or max-min output current on the label is highly unusual
5 answers
Official R.Outbax
Hi Peter, we can help out on this.
I will need to get some order details to take a look into the solar panel issue.
I have contacted you direct to share those.
Brendan
Have sent you my order details. Thanks for the speedy response
What amps are you getting? I'm only getting 7ah max out of my "300w" system
randal s.asked
Will the 3.5 kva generator run a 2000 watt appliance tower heater or kettle etc toaster
1 answer
Official R.Outbax
Hi Randal,
The Gentrax 3.5kW will be able to run a kettle toaster, etc. As a general rule you would want to check the 'max draw' of each appliance with its manufacturer; as this is not the same as what they are 'rated' at.
Hope this helps.
Brendan
sharonasked
Hi I am I terest in purchasing one of your above ground pools. But I would like a bigger filter do you have bigger filters available ?
1 answer
Official R.Outbax
Hi Sharon, we can likely help you with that.
Each pool does come with the suitable filter, if there is a specific filter model you like, we can see if we can get that for you.
Please email us details via our website contact page, chat, or phone us.
Lucy Tasked
Do you have an outlet near Ringwood Victoria?
Do you also carry other components?
My best contact is --> [email removed]
Will look fprard to hearing from you asap.
Michael
1 answer
Official R.Outbax
Hi Michael,
We do have a warehouse in Victoria, however we are an online store and can therefore only deliver.
Yes, we keep parts for items that require maintenance, what items are you referring to?
Mickasked
Hi. Do you sell an avr for a gentrax gt6000? If you do how much are they please. I live in Perth. Thanks very much. Mick. My generator has no spark and I have had everything else checked. Do you Think could be the problem. Generator has never ran since brand.
1 answer
Official R.Outbax
Hi Mick, we do stock parts for our Gentrax generators.
However, the GT6000 is actually not a genuine Gentrax generator. They were sold for a period of time by a certain seller and they are now legally barred from using the Gentrax brand.
Unfortunately our parts won't fit this generator, otherwise we would help. I would be taking this back to the seller and asking them to help out as required under Consumer Law.
Regards,
Jay
Adamgjasked
Hi all, has anyone bought a generator above 2kv and used it continually over several days for the past 6 months? How is it running atm???
3 answers
Official R.Outbax
Hi Adam,
For running a generator continuously over several days, you would need (a small) commercial grade diesel generator.
Ok, well that answers my question. I know the bigger brands have a proven track record for running continually over several days, fuel stops permitted, not much of a generator if it's not able to run for hours on end. PASS
Ok, well that answers my question. I know the bigger brands have a proven track record for running continually over several days, fuel stops permitted, not much of a generator if it's not able to run for hours on end. PASS
Brian Pasked
I have just purchased the 3.5kW Gentrax generator. I want to know, where I can I get it serviced & get spare parts if needed. Can you recommend or do you have someone who can fix it if out of warranty?
Thanks
Brian
2 answers
Official R.Outbax
Hi Brian, if you purchased the Gentrax from our company we have backup support any time you need it. Even if it's out of warranty, we always come up with a solution. The servicing is DIY and the service schedule is included in the instruction manual. Parts are readily available by contacting us via the website. Hope this helps :) Brendan
Dont bring it to outbaxcamping for service ....
garyasked
Chris Winterasked
I want to pre-order the 160 W solar panels for camping. We leave on holiday the last week in November. Will the panels reach us in time before then if I pre order today? We live in Queensland.
1 answer
Official R.Outbax
Hi Chris, yes, pre-ordering now will secure the stock that is scheduled to arrive. You will most definitely receive it in time for your trip. Brendan.
Deb Leighasked
I ordered a spa and paid on ebay last Thursday 1st Dec, you said it was posted on Friday 3rd, where is it?
tracking no.SG105672
courier item 291771017377
trans id 1379430481019
when I tried to track it, it says not scanned
1 answer
Official R.Outbax
Hi Deb, I have checked into this and can see scanning with the courier. Our logistics team have taken over this and will provide prompt updates to you directly. Brendan.
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