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Wayne DGreater Melbourne (Metropolitan), VIC
Unbelievable
My gates and screens were finally delivered after poor communication by staff giving false delivery dates. What has exasperated the poor service is the gates where manufactured incorrectly, the motor received was for another customer and then to be the icing on the cake, the new motor provided does not work. Frustrating in all aspects, currently have gates that are not what was ordered, do not work and having to pay installers for their time (2 days currently) for Oxworks incompetance
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GazPerth, WA
- 3 reviews
Scam!!
I bought Primero Industries SofterClos hinge sets (pool door hinges) from Oxworks in Wangara, WA about a year and a half ago and since then I’ve had problems with them. They entice you to buy the hinges with the a two year warranty but it is useless because, Primero Industries, the company that is in charge of replacing them take at least three months on average to get back to me a new pair. I have two pool doors and both have had the hinges replaced four times now. Each time they come to replace them, I have to take the day off work which mean...Read more
s I don’t get paid, but what do they care. They were replaced last around a week ago, and the day after, it didn’t work. I sent them an email straight away and they still haven’t replied. It has cost me around $2000, which I regret paying. Once they have your money, they don't care. It is still under warranty, so I will be taking further action from here. Don’t buy anything from them unless you want to waste your money.Similar opinion? Write a review on ieatwords.com.au!
JmacSouth East Queensland, QLD
Thank you Oxworks !
I have ordered several jobs from this company now and find them very easy to deal with. I have had Colorbond, glass and some pool fencing and it's all come together perfectly. Sales team was very helpful.
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Luke S.South East Queensland, QLD
Loving our Gates - Great product and service!
Oxworks supplied us with some custom aluminium entry gates for our driveway. They look amazing and we are really happy with the result. Also got a small run of glass pool fencing which turned out great after getting some install advice from the sales staff. Very happy to recommend these guys.
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MarcusSydney, NSW
Poor customer service!
Contacted Oxworks for a glazing certificate in relation to a swimming pool certification. They had lost my personal details confirming the purchase. I supplied evidence showing I had made the purchase, however they were unwilling to retrieve the information and supply the certificate. Poor service and poor company practise.
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Paul B.South East Queensland, QLD
- Verified customer
What Happened to Customer Service?
Contacted Oxworks to get a quote for the removal of two old wooden boundary fences and for the supply and erection of a colourbond fences as replacement. Original contact was made with Oxworks on 05/08/2019. They arranged for their local installer to come and provide a measure and quote which happened about 07/08/2019. They appeared very professional and were easily identified as Oxworks installers. All went very well until the installer who came to do the measure and quote advised by phone that due to 'personal reasons' they were unable to...Read more
provide a quote or do the fencing job. I then e-mailed Oxworks (08/08/2019) and advised them of the situation and asked if they had another installer who could do the job. I have not heard a word from Oxworks or one of their installers since then and see that the original local installer is still advertised as a certified installer on their web site. I have now arranged with another fencing contractor to do the total job which involves 46 meters of fencing along two boundaries. Needless to say I could not recommend Oxworks.Similar opinion? Write a review on ieatwords.com.au!
Glenn H.Sydney, NSW
Terrific service and range
Really happy with these guys. Great to see old fashioned service and great products. Helpful staff. I'd recommend to anyone in the trade, glass pool fence was first class, so was the gates they made
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SharonPerth, WA
Glass shattered after 2 months
Had a glass pool fence installed in November 2018 and this week 1 panel shattered for no reason at all. It wasn't a hot day and no one was outside near the fence, we heard it shatter from inside our house. No one has touched the glass except ourselves cleaning it twice. Oxworks wouldn't supply a new panel saying they give no warranty on their glass so we had to purchase another panel and waiting to see if any other panels are going to fall to bits as easily, plus we have to pay to have it recoated with the glass protection cleaning product -another $150. Not impressed with customer service and yes the fence was professionally installed.
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Andrew HPerth
Professional, great service and price
Brett was great to deal with. Took the time to make sure i had the right products for the job. Price was fantastic compared to other quotes.
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Great job!
Andrias did a good job on our extensions. Quick and reliable - booked us in at a really busy time and did an excellent job! Thank you.
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RosSouth East Queensland, QLD
- 7 reviews
- Verified customer
Love it..Love it..Love it
Garry was so easy to get along with, communication was easy and his work outstanding. Our pool fence is both colourbond and glass and both are outstanding. His workmanship is high quality and I cannot fault this company. I would highly recommend Garry and his business to everyone.
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