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Reviews

4.2

104 reviews
5
(72)
4
(14)
3
(2)
2
(3)
1
(13)
  • Product Quality
    4.7 (65)
  • Return Claim MadeYes (2) · No (65)
  • Warranty Claim MadeYes (0) · No (67)
  • Product Appearance As advertised (73%) · Not as advertised (27%)
  • Customer Service
    4.6 (64)
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Gaild

GaildSydney, NSW

A good size for a small apartment.

published

The table looks great and it was also easy to find matching chairs in the store with help from the staff. The delivery process was easy and I was kept informed of the time.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Fantastic Product & Store Experience

published

Service in store through to delivery was first class. Couldn't fault any of it.
I already have so many comments on my table and lounge.
A very happy customer.
Thank you Oz Design!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park NSW
See all answers

Review collected in partnership with OZ Design Furniture

Good experience overall

published

Store and selection great, service overall good, very happy with purchase. Lack of communication regarding when my order was coming and I had to chase myself for a few days though.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture



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Susan and Chris

Susan and ChrisSydney, NSW

Very Happy

published

Very helpful in store. Diagrams and options effective in tailoring sofa to our needs. Very happy with the delivery process and end product. Obtaining colour sample helped us choose something that suited. Would recommend to product and customer experience to others.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Wazza

WazzaSydney, NSW

  • 3 reviews

Great service

published

The store was easy to navigate, asked salesman for help with chairs we purchased, after looking at several options and products very satisfied with office chairs. Did not have to assemble

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park NSW
See all answers

Review collected in partnership with OZ Design Furniture

CGK

CGKSydney, NSW

  • 2 reviews

Terrible quality couch, worse customer service.

published

Bought a couch and are very disappointed with the quality. Extremely hard lower cushions but worst of all the bottom cushions slide right out from under you. Contacted them, they will not let you speak to any higher management but replied via email to say there’s no issues and that’s their final decision.
I will be taking the matter to fair trading and will never buy from them again. Abysmal post-sale customer service.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore Park
See all answers
Ski

SkiSydney, NSW

  • 2 reviews

Perfect outcome

published

We road-tested several couches from different stores at Moore Park Supa Centre and choose one from Oz Design Furniture. They were happy to deliver it five weeks later when we were due to move into our new place. The delivery people were great and we received it on the designated day.

Assembly was easy (five legs, 13 screws) and the quality is great.

My only critique is I think they need at least one more person on the floor to attend to shoppers. Given current pandemic circumstances, this is probably a little academic.

Totally happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design Moore Park NSW
See all answers

Review collected in partnership with OZ Design Furniture

Georgep

GeorgepSydney, NSW

Super - love our dining table - neighbours first comment without prompting said "love it" on entry!

published

Easy to navigate; delighted in January with choices we couldn't find elsewhere; great quality at the right price for what we bought; N/A: the delivery guys were so gracious, assembled for us.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationMoore Park, Sydney NSW
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Review collected in partnership with OZ Design Furniture

Good Range & Value

published

We loved the choice of furniture and the mix of contemporary and older designs. Picked up two bar stools. The staff were super helpful and helped describe the products well.

Review collected in partnership with OZ Design Furniture

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Sarah W.

Sarah W.Sydney, NSW

  • 2 reviews

lack of follow through with order and dismissive staff

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Stan Wood

Stan WoodSydney, NSW

No problems just opportunities!!

published

The store experience was very good. The initial delivery was an incorrect product. Saasha turned the problem into an opportunity to provide great service. Second delivery on time,, all good.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Extremely pleased

published

Excellent service in store, communication after purchase on phone and text also excellent. Furniture arrived without any issues and the installation and set up by transport staff was absolutely outstanding. There was quite a bit of furniture and when assembled, couldn’t be happier with the quality of each piece.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Melindab

MelindabSydney, NSW

Brilliant, knowledgable, friendly service.

published

The shop was easy to browse, quality furniture and friendly, knowledgable service.
We love our new chaise lounge, easy to assemble, well made. The only annoying thing is that the chaise cushion slides out of position after sitting on it! Any suggestions to fix?

Customer Service
Product Quality
Warranty Claim MadeNo
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Great staff

published

Friendly staff who were very informative but also left us alone to think about things. Very happy with the dining table and no issues with the delivery. Would definitely shop again!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

NandS

NandSSydney, NSW

  • 2 reviews

Great product great service.

published

The store was easy to navigate the staff were exceptionally helpful. The chaired arrived in time and the delivery staff were great. The product was easy to assemble. I’ll be shopping with you again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

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Love the Quinn reclining sofa, and Staff were wonderful!

published

I purchased the 3 seated Quinn recliner sofa in denim colour. It's the perfect fit for my space and the best functional choice for my small space to avoid the need for an ottoman. My son says it's better than Gold Class cinemas with the way it reclines and with the adjustable head rest. Fabric is lovely and the demin colour unique and adds the perfect character. A big thank you to Sascha who helped me with the purchase in store. Finding the right furniture can be stressful but Sascha not only had the right advice but she made shopping fun. Thank you! :)

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Anne

AnneSydney, NSW

  • 2 reviews

Love the quality, design and team at Moore Park.

published

I was happy with the availability of items I ordered, they were delivered within days of placing the order, the staff were helpful and insightful to their product range. I love Ozdesign! Top notch all round!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

Asalves

AsalvesSydney, NSW

Quality furniture and great service

published

From the in-store service to delivery/assembly of my furniture order, Oz Design was a pleasure to deal with. The in-store assistance I received about customising my order was great as were the delivery/assembly team. I have moved recently and ordered furniture from a number of places, and can say that Oz Design's product quality and service is second to none and definitely recommend Oz Design.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Mariaf

MariafSydney, NSW

So happy with our choice

published

The store was easy to navigate, very laid back with no pushy sales assistants. They were very professional over the phone. All in all a great experience from start to finish

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationOz Design Moore Park
See all answers

Review collected in partnership with OZ Design Furniture

Quality and individual pieces

published

The store is easy to wander around and the items are clearly displayed and attractively presented. The assistant who served me was helpful, pleasant, informative and efficient. He was happy to explain things.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationMoore Park
See all answers

Review collected in partnership with OZ Design Furniture

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