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Reviews

4.9

23 reviews
5
(20)
4
(3)
3
(0)
2
(0)
1
(0)
  • Product Quality
    4.9 (22)
  • Return Claim MadeYes (2) · No (19)
  • Warranty Claim MadeYes (1) · No (21)
  • Product Appearance As advertised (69%) · Not as advertised (31%)
  • Customer Service
    5.0 (21)
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Lisa K

Lisa KSouth East Queensland, QLD

  • 2 reviews

Isolation? No worries in a home furnished by Oz design!

published

The store was beautifully decorated and set out in a manner that one could create a similar style at home. The coffee table I bought is stunning. Unique. Solid timber. I love it! However, white the products were extraordinary and the store was inviting it was the service I received from Di. A beautiful lady who not only knew her product but is a damn fine human who is caring and compassionate to boot!!! I will definitely go to Oz Design first when needing to decorate my home.



Additionally, everything arrived exactly on time. Easy. Nothing to assemble. Just good quality furniture. Thank you Di and the team at Oz Designs Skygate.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate Brisbane
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Review collected in partnership with OZ Design Furniture

Great store with great staff

published

The layout of the store is easy to navigate and showcases lovely design concepts. The staff are fabulous and not only did their best with pricing but personally looked after us with pushing through deliveries etc. Would highly recommend this store.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate Queensland
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Review collected in partnership with OZ Design Furniture

Customer service was fabulous.

published

Really happy with our sofa despite the wait due to covid 19. Customer service and help at Skygate was fabulous, in particular Jen. We will go back to that store again just because of this. Thank you!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

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Bills

BillsSouth East Queensland, QLD

Great product, great people and great delivery and service

published

Di kept us up to date on the progress of our order and the other staff at Skygate were very helpful as well.
I am a paraplegic and found the shop floor very easy to navigate in my wheelchair.
The quality of our dinner suite was excellent.
The delivery team did a great job, turned up and assembled the furniture in a very professional manner.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSkygate
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Review collected in partnership with OZ Design Furniture

Amazing service

published

We had wonderful, helpful service from Jackson. He listened to what we wanted and made some recommendations, including a number of alternatives. The store was easy to navigate, the range of products was great, I like that the couches were so easily customisable. I would definitely recommend shopping here.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Review collected in partnership with OZ Design Furniture

Fabulous staff!!!

published

Wonderful friendly staff. Helpful, answered all my questions. Great easy store to walk through. In general great experience. Wide variety of furniture to choose from. Would buy from oz design again.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Great couch and swift delivery

published

Buying experience was pretty simple and quick. Quality of couch received was very high and arrived within a week. Only thing I wasn't too keen on was they just leave the couch (3m long with chase) in 2 giant boxes when they deliver it. You are then left to try and figure out how you are going to open the boxes to get the couches out (which are quite heavy) and then somehow dispose of the boxes (we had to go to the tip). I have no idea how older or less able people would cope with this, as I'm quite fit and still struggled. I'd suggest they tweak their delivery service to properly open & dispose of this, similar to other companies like Nick Scali - this ultimately was the difference between them getting a 4 and 5 star rating from me.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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Review collected in partnership with OZ Design Furniture

Karen L.

Karen L.Queensland

Skygate - Great Service

published

We ordered lounge in store, needed quick delivery which they made it on time! Service was great both in store in over the phone when arranging delivery date and time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSkygate
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Review collected in partnership with OZ Design Furniture

Marg

MargSouth East Queensland, QLD

  • 2 reviews

Skygate was an amazing store

published

Lovely store the arrangement into rooms was very helpful. We bought round mirror with reclaimed timber trim, dining table, buffet, bookcase from the mango range and were very pleased when they were delivered. We were very well looked after by both Di and Jenny nothing was too much bother for them. It was a very pleasant experience. we certainly will return . Thankyou Marg & Geoff

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

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Shantelleb

ShantellebSouth East Queensland, QLD

Excellent!

published

Excellent service. Easy to navigate. Jenny in particular was very helpful and accommodating to our many questions and was very patient while we were deciding what we liked best! (Too many beautiful pieces!) Would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Rebeccas

RebeccasSouth East Queensland, QLD

Beautiful store, great staff!!

published

I placed an order over the phone. The staff member (Jen I think) was so lovely & helpful. Pick up was super straightforward, again with very efficient & friendly staff. The store is beautiful- so well styled and organised. The products I purchased were exactly as expected, Im very happy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Very happy

published

A very good experience. Nice friendly staff. Great products. Will go back again. They new Skygate store is particularly nice. Amongst other things we purchased a lamp that wasn't suitable. No problem in taking it back which is always much appreciated.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Excellent customer service

published

Many thanks to store Manager Jenny for great customer service refunding us for a dining room table which was unsuitable when we got it home. This manager understands the importance of customer service and went above and beyond to address our issue. Great range of furniture, prints and homewares and well presented store. Thanks again Jenny. We will be back.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationSkygate
See all answers
Toni

ToniSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Best service ever... a must.. visit Jenny today...

published

This is my favourite store to visit I often go in for inspiration and an update on new ranges. Jenny has always been informative and helpful. I made my first purchase from this store only last week, have never felt pressure to buy and enjoy being about to browse at my own leisure. Just a lovely store to visit. Jenny is an exceptional asset to the OZ Design business.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSky gate
See all answers

Review collected in partnership with OZ Design Furniture

Anthony B

Anthony BSouth East Queensland, QLD

  • 2 reviews

Exceptional Service and Product Quality

published

Di our Service Representative, could not possibly have been any more helpful of professional - so much so that we went back 2 days later and purchased more furniture.
Store layout was logical and gave us some great design ideas for our own home.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBrisbane Skygate
See all answers

Review collected in partnership with OZ Design Furniture

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JoB

JoBSouth East Queensland, QLD

Friendly no pressure service & fantastic stock!

published

The staff we fabulous and gave us the time to browse offering to assist with options around the store. At no time did we feel pressured or being 'sold' products. The range in store was fabulous and gave us many options to chose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Yvonnep

YvonnepSouth East Queensland, QLD

Fantastic Service

published

We were looking for something different for the dinning room and actually stumbled upon this store. The service from the moment we entered the store to picking up our furniture was absolutely the best service without the pushy sales. Highly recommend looking here if you want great service with good product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Keith

KeithWide Bay-Burnett, QLD

  • 3 reviews

Love all the items we chose

published

We enjoyed visiting the store and found lots of bits and pieces which we both loved.
There was a very good range of furniture and decor items.
All our pieces seem to be very good quality so far and go together very well.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSkygate, Brisbane Qld
See all answers

Review collected in partnership with OZ Design Furniture

Perfect Lounge

published

The store was setup well and was inviting. Good range of products at all price points. Love the lounge I purchased, the delivery was seemless and the delivers setup the lounge for me, being in an apartment the only hardship was getting rid of all the packing after they left but very satisfied with the guys work they were great

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationSkygate
See all answers

Review collected in partnership with OZ Design Furniture

Perfect. I love it

published

I am so happy that I came to your store and got want I really wanted. Jenny was so good and she was so friendly . Loved the way she explained everything to us.

Product Quality
Warranty Claim MadeYes
Product Appearance As advertised

Review collected in partnership with OZ Design Furniture

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