Disgruntled
- 2 reviews
Botched delivery ruined the surprise!
We decided to buy our kids an Oz Trampoline for Christmas. It was going to be a big surprise present from parents and grandparents - a big price item.
But when it got delivered, we didn’t know it had arrived! So we couldn’t hide it away. They left all the boxes on top of our bins around the side of the house, with no communication that it was delivery day! The kids found them when they were playing with friends and the boxes were clearly labelled “trampoline”. So, ten days before Christmas, the “big surprise” was completely ruined!! Not exact...Read more
ly what you want to happen when you have kids excited for Christmas. We suddenly had to find more money for actual surprises! And the boxes were soaking wet because they had arrived the day before and it rained (if we had known they were there, obviously we would have moved them.) So all the cardboard went soft and mushy and the poles all slid through the wet cardboard. When I contacted Oz Trampoline to complain about what had happened, they sent a very passive aggressive response - one of the worst apologies I’ve ever come across - and just blamed the delivery company without taking any ownership at all. They also said that it was unfortunate that our kids “might” have seen it (as if it was all hypothetical) when I had said clearly that our kids DID see it. So the whole thing left a bad taste in our mouths and don’t give us much confidence in their customer service. Also, the instructions say that the trampoline can be put together in a couple of hours. It took my family about 10 hours in total - they had to do it in different shifts because it took so much longer than they anticipated. And they’ve put together all sorts of things over the years and are very good at it.Purchased in December 2021.
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Best Purchase! Kids couldn’t be happier
After measuring up our backyard space and researching different trampoline options for months I finally made the decision to go with the Oz Trampoline Oval Sumit as the measurements were ideal with a long side backyard. Giving it to the kids as a Christmas present we couldn’t be happier with the quality and customer service. Years of fun too come!!
Purchased for $799.00.
1 comment
OZ T.Oz Trampolines
Thank you Lisa for your review. We are pleased to hear all the family are enjoying your new trampoline. Happy jumping.
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The reviewer stated that an incentive was offered for this review
dne2019Murrumbidgee Region, NSW
Awesome!
Great trampoline. We opted for the spring upgrade which has proven to be a huge success with the whole family - lots of extra bounce. Installation and assembly instructions were picture perfect and the whole set up was simple as. Trampoline looks great and the kids are loving it.
Purchased in December 2021 at Oz Trampolines for $800.00.
1 comment
OZ T.Oz Trampolines
Thank you for your review. We are pleased to hear the whole family and friends are enjoying your new trampoline. Happy bouncing.
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The reviewer stated that an incentive was offered for this review
StuartSouth West, QLD
Perfect trampoline, really easy to put together. Really good quality. Very happy with the purchase.
Very sturdy and good quality perfect for 2 children use at the same time, children are aged between a 6 year old and a teenage, I think more could fit on and still have plenty of room.
Purchased in October 2021 for $950.00.
1 comment
OZ T.Oz Trampolines
Thank you Stuart for your review. Great to hear the whole family are enjoying the new trampoline. Happy jumping.
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The reviewer stated that an incentive was offered for this review
PJASouth West, WA
Very responsive and helpful.
I found Oz trampoline very helpful and patient to deal with. I had a lot of questions and a number of return phone calls to finally select our trampoline. Being able to contact them directly for information and advice was a refreshing experience and won them the business. It made me confident they are there for me if anything should go wrong.
Purchased in November 2021.
1 comment
OZ T.Oz Trampolines
Thank you for your review. We pride ourselves on our customer services and always happy to help. We hope your family and friends continue to enjoy your new trampoline. Happy jumping.
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The reviewer stated that an incentive was offered for this review
Paul E.Great Southern, WA
Perfect Christmas gift!
Best choice and purchase for the grandkids ranging from 2yrs to 13yrs they all love it! Heaps of safe fun thanks Oz Trampolines looking forward to more fantastic family times ahead!
Purchased in November 2021 at Online for $900.00.
1 comment
OZ T.Oz Trampolines
Thank you Paul for your great review. We hope the whole family enjoy this trampoline for many years to come. Happy jumping.
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Fantastic Customer Service
We just purchased a 10X15 Oval trampoline which the kids love. Unfortunately one of them jumped up and hung off the top, breaking one of the plastic T-Pieces that suspends the net. A quick call re the availability of spare parts resulted in the company immediately dispatching complementary replacements which arrived a couple of days later!
As this was misuse rather than a product failure, we were particularly impressed.
Many thanks
Richard (Perth, WA)
Purchased in September 2021 at Oz Trampolines for $849.00.
1 comment
OZ T.Oz Trampolines
Thank you Richard for your review. We are pleased we were able to help as we pride ourselves on customer service. Great to hear the family is enjoying the trampoline. Happy bouncing.
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JaneSouth East Queensland, QLD
Huge. Add sprinkler for slip n slides! Ages 5 + 7yrs.
We ordered the 10×15 as it was one of few that would fit our rectangular yard yet still be large enough for all the kids in neighbourhood to bounce together. We have a 5 and 7 year old. It is massive. 12 x 8 would have been enough for their age.
Kids love adding sprinkler and making a slip n slide out of it. Loved the spare "just in case extra bits" pack - however we were short one black plastic leg piece - and there were no spares. Over all we are having a great time with it. Can you please send us a spare plastic leg piece?
Thanks!
Purchased in September 2021 for $850.00.
1 comment
OZ T.Oz Trampolines
Thank you Jane for your review. We hope the family and neighbourhood continues to enjoy the trampoline. Please contact us regarding leg piece. Happy jumping.
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The reviewer stated that an incentive was offered for this review
MozAU
- 3 reviews
Kids love it and actually so do i
I was impressed from the start when I called.
The gentleman asked a few questions then recommended the 8ft by 12ft tramp which I got and it was the perfect for the space I was talking about.
Very sturdy construction and love the oval shape.
Everyday the kids come home from school they have a jump then they are ready to do their homework etc.
The only difficulty we had and still unresolved is fitting the rim on top of the safety net.
This does not stop me from highly recommending the well built trampoline
Purchased in April 2021 at Sydney Wide Chiropractic.
1 comment
OZ T.Oz Trampolines
Thank you Moz for your great review. We are please that the family are all enjoying the trampoline. Happy Jumping.
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The reviewer stated that an incentive was offered for this review
Carol BPerth, WA
10 out of 10
Purchased oval summit for my 15 year old gymnast daughter. Super happy with quality and finish of the trampoline. We had a little bit of difficulty putting it together, but my email to Oztramps was answered promptly and gave me the right advice to complete assembly. Highly recommended
Purchased in February 2021.
1 comment
OZ T.Oz Trampolines
Thank you for your review Carol. We are pleased your daughter and family are happy with the trampoline. Happy jumping.
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Pilbara RoweyPilbara, WA
- 2 reviews
Got the 10x 15 for my 5 + 7 year old boys.
Great product and great service. Wouldn't get the shade cover again- crap plastic clams that slip around the pole damaging the pole covers possibly made by a 3rd party? I used the bungy cords to secure shade and binned the clunky poles and clips. Other than that, awesome.
Purchased in January 2021 for $1,050.00.
1 comment
OZ T.Oz Trampolines
Thank you for your review. We will take your feed back to the design department. We are always trying to improve our products and your feedback is valued. Happy jumping.
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NuggetAngaston
- 2 reviews
Amazing Service
Our three children are thrilled with our Oz Trampoline - Ages 8, 13,14.
Easy and straight forward to assembly but the most amazing thing was the service we received.
We live on a rural property and can not get anything delivered to our address but this was not the case with Oz Trampolines....within days it was delivered to our back veranda!!
1 comment
OZ T.Oz Trampolines
Thank you for your review. We are pleased the children and family are happy. Keep Jumping.
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Ness DAvoca Beach
Excellent choice for hours of fun!
This oval trampoline has been the perfect choice for our 3 and 5 year old! We love using it too! The oval shape is so versatile when choosing where to place it in the yard. For us, the 8 x 12ft is great for two children jumping end to end, around the oval and we have comfortably had one adult and 2 children on there too all jumping at the same time. Children can also safely wait to the side of the mat on the blue surround while others take turns doing tricks in the centre! The children have had endless hours making up games and playing together...Read more
creatively while keeping fit. It really helps come bed time too ;), they are knackered! It was straight forward to assemble, all parts were included and delivery was SO quick! We are now going to buy the sun shade so they can jump all day round without fear of sun damage [as the hats often go flying :)] I love the design of the entrance over other zip styles as children can come and go safely and it will not erode/rust tear as I have seen other brands do. A quality product!1 comment
OZ T.Oz Trampolines
Great review. Thank you Ness. We are pleased to hear that that whole family are having a great time playing games and doing tricks. Happy jumping.
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Still Waiting...Emerald
- 2 reviews
Hours of Fun!
We bought this for our 2yo and 4yo for Xmas, and they really love it. Great quality build, solid enough for us to be up there with them to enjoy the fun too! Delivery was prompt, no issues with parts, instructions easy to follow, assembled really easily, and we’ve had hours of fun with them already!
1 comment
OZ T.Oz Trampolines
Thank you for your review. We are please all the family is enjoying your new trampoline.
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- Summit Oval 8x12ft
- Verified purchase
Grandson loves it
We got this trampoline for our grandson who has autism he absolutely loves it and enjoys playing on it with his brother and sister it’s very safe and sturdy thank you so much for this great product it was pretty easy to set up the frame was a little bit hard to put together once that was done the rest was easy highly recommend oz trampolines
1 comment
OZ T.Oz Trampolines
Thank you Glenda for your review. Great to hear all the family is enjoying the trampoline, playing and jumping together.
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Great product and service
We experienced great customer service when we did not have the right parts and received a response on Christmas Day apologising and the right part express posted with a gift to apologise for the inconvenience - customer service was excellent. The trampoline itself is very sturdy and very bouncy given how big it is, kids absolutely love it
Delivery also great
1 comment
OZ T.Oz Trampolines
Thank you for your review Carissa. We hope you get many years of fun.
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Great tramp
I'm happy with quality of tramp and my kids love the sprinlyer accessory and the basketball hoop accessory, But I feel the door set up is so unsafe and badly designed a qzipper would be better ifeel than the current design had I known it might of made me think twice.
1 comment
OZ T.Oz Trampolines
Thank you for your review. Please send us a photo to our email address so we have a look at your current setup and give you some advice.
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Best trampoline
We love this trampoline, it’s now 12 months old and gets used regularly by our two children. The oval type shape actually gives them more room to bounce than other round ones we have had in the past. It still looks brand new and will last for many years to come.
1 comment
OZ T.Oz Trampolines
Thank you Jen for your review. We are please to hear it is still being used regularly. Happy bouncing.
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LukeBrisbane
- Summit Oval 8x12ft
- Verified purchase
Perfect for narrow yard
My two kids, four and eight, love their new trampoline. Fits perfectly in narrow yard. Was a little tricky to assemble frame by myself but got there in the end in under a day. Well designed safety features, very sturdy frame, excellent weight capacity, plus great accessories to extend functionality. Expecting many years of outdoor fun with this. Overall, very happy.
1 comment
OZ T.Oz Trampolines
Thank you for your review Luke. Pleased to hear it fits perfectly in your yard and the kids are loving it. Keep jumping.
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LJCLismore
Perfect Trampoline
A perfect trampoline for active kids in a narrow backyard. We wanted a trampoline more than one child could fit on at a time, with a decent weight limit that wasn’t round. This was the perfect match. Such quick delivery and great product! Very exciting and well loved by our family.
1 comment
OZ T.Oz Trampolines
Thank you for your great review. We are pleased to hear it is being loved by all the family.
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Questions & Answers
Clare dasked
Hi, considering buying the Oval 7x10ft trampoline, do you think this will be big enough for my 10 and 12 year olds?
No answers
Clare dasked
Hi, considering buying the Oval 7x10ft trampoline, do you think this will be big enough for my 10 and 12 year olds?
1 answer
Hi Clare
Good question, I would more than likely go for a larger size, 10x15ft would be much more accommadating and definitely safer if you have the space? I am very happy with the 10x15ft it suites my large family very well, I have 5 grandchildren ranging from 2yrs to 13yrs so it's a perfect size for us!
Kat Sasked
How secure are the pads? I am worried about my autistic son fiddling with them.
1 answer
How secure are the pads. Hmmm... we haven't had any issues. My husband set it up. They are tied on pretty secure. My kids have accidentally jumped right ontop of the blue pads and they haven't moved. You'd need to pretty forefully dislodge them. Because of design though they don't move. Even if you try. You'd have to rip the whole side off.
Hope that is helpful to you.
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OZ T.Oz Trampolines
Thank you for your feedback. We are continually speaking to our courier and also having more in house training for better customer service to make the experience better for you the customer.