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Disgruntled
- 2 reviews
Botched delivery ruined the surprise!
We decided to buy our kids an Oz Trampoline for Christmas. It was going to be a big surprise present from parents and grandparents - a big price item.
But when it got delivered, we didn’t know it had arrived! So we couldn’t hide it away. They left all the boxes on top of our bins around the side of the house, with no communication that it was delivery day! The kids found them when they were playing with friends and the boxes were clearly labelled “trampoline”. So, ten days before Christmas, the “big surprise” was completely ruined!! Not exact...Read more
ly what you want to happen when you have kids excited for Christmas. We suddenly had to find more money for actual surprises! And the boxes were soaking wet because they had arrived the day before and it rained (if we had known they were there, obviously we would have moved them.) So all the cardboard went soft and mushy and the poles all slid through the wet cardboard. When I contacted Oz Trampoline to complain about what had happened, they sent a very passive aggressive response - one of the worst apologies I’ve ever come across - and just blamed the delivery company without taking any ownership at all. They also said that it was unfortunate that our kids “might” have seen it (as if it was all hypothetical) when I had said clearly that our kids DID see it. So the whole thing left a bad taste in our mouths and don’t give us much confidence in their customer service. Also, the instructions say that the trampoline can be put together in a couple of hours. It took my family about 10 hours in total - they had to do it in different shifts because it took so much longer than they anticipated. And they’ve put together all sorts of things over the years and are very good at it.Purchased in December 2021.
1 comment
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Best Purchase! Kids couldn’t be happier
After measuring up our backyard space and researching different trampoline options for months I finally made the decision to go with the Oz Trampoline Oval Sumit as the measurements were ideal with a long side backyard. Giving it to the kids as a Christmas present we couldn’t be happier with the quality and customer service. Years of fun too come!!
Purchased for $799.00.
1 comment
OZ T.Oz Trampolines
Thank you Lisa for your review. We are pleased to hear all the family are enjoying your new trampoline. Happy jumping.
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The reviewer stated that an incentive was offered for this review
dne2019Murrumbidgee Region, NSW
Awesome!
Great trampoline. We opted for the spring upgrade which has proven to be a huge success with the whole family - lots of extra bounce. Installation and assembly instructions were picture perfect and the whole set up was simple as. Trampoline looks great and the kids are loving it.
Purchased in December 2021 at Oz Trampolines for $800.00.
1 comment
OZ T.Oz Trampolines
Thank you for your review. We are pleased to hear the whole family and friends are enjoying your new trampoline. Happy bouncing.
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The reviewer stated that an incentive was offered for this review
MozAU
- 3 reviews
Kids love it and actually so do i
I was impressed from the start when I called.
The gentleman asked a few questions then recommended the 8ft by 12ft tramp which I got and it was the perfect for the space I was talking about.
Very sturdy construction and love the oval shape.
Everyday the kids come home from school they have a jump then they are ready to do their homework etc.
The only difficulty we had and still unresolved is fitting the rim on top of the safety net.
This does not stop me from highly recommending the well built trampoline
Purchased in April 2021 at Sydney Wide Chiropractic.
1 comment
OZ T.Oz Trampolines
Thank you Moz for your great review. We are please that the family are all enjoying the trampoline. Happy Jumping.
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The reviewer stated that an incentive was offered for this review
Ness DAvoca Beach
Excellent choice for hours of fun!
This oval trampoline has been the perfect choice for our 3 and 5 year old! We love using it too! The oval shape is so versatile when choosing where to place it in the yard. For us, the 8 x 12ft is great for two children jumping end to end, around the oval and we have comfortably had one adult and 2 children on there too all jumping at the same time. Children can also safely wait to the side of the mat on the blue surround while others take turns doing tricks in the centre! The children have had endless hours making up games and playing together...Read more
creatively while keeping fit. It really helps come bed time too ;), they are knackered! It was straight forward to assemble, all parts were included and delivery was SO quick! We are now going to buy the sun shade so they can jump all day round without fear of sun damage [as the hats often go flying :)] I love the design of the entrance over other zip styles as children can come and go safely and it will not erode/rust tear as I have seen other brands do. A quality product!1 comment
OZ T.Oz Trampolines
Great review. Thank you Ness. We are pleased to hear that that whole family are having a great time playing games and doing tricks. Happy jumping.
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- Verified purchase
Grandson loves it
We got this trampoline for our grandson who has autism he absolutely loves it and enjoys playing on it with his brother and sister it’s very safe and sturdy thank you so much for this great product it was pretty easy to set up the frame was a little bit hard to put together once that was done the rest was easy highly recommend oz trampolines
1 comment
OZ T.Oz Trampolines
Thank you Glenda for your review. Great to hear all the family is enjoying the trampoline, playing and jumping together.
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Great tramp
I'm happy with quality of tramp and my kids love the sprinlyer accessory and the basketball hoop accessory, But I feel the door set up is so unsafe and badly designed a qzipper would be better ifeel than the current design had I known it might of made me think twice.
1 comment
OZ T.Oz Trampolines
Thank you for your review. Please send us a photo to our email address so we have a look at your current setup and give you some advice.
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LukeBrisbane
- Verified purchase
Perfect for narrow yard
My two kids, four and eight, love their new trampoline. Fits perfectly in narrow yard. Was a little tricky to assemble frame by myself but got there in the end in under a day. Well designed safety features, very sturdy frame, excellent weight capacity, plus great accessories to extend functionality. Expecting many years of outdoor fun with this. Overall, very happy.
1 comment
OZ T.Oz Trampolines
Thank you for your review Luke. Pleased to hear it fits perfectly in your yard and the kids are loving it. Keep jumping.
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CrisMelbourne
A high quality go-to for my kids every day!
We purchased this trampoline almost a year ago and it has been such a great buy. It's a great size for our 6 and 10 year olds to enjoy and it's long enough that they can try a few tricks. We're very happy with the quality and would definitely recommend this trampoline.
1 comment
OZ T.Oz Trampolines
Thank you for your review Cris. Great to hear the kids are enjoying it and able to do their tricks. Happy jumping.
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Big PatGlen Innes
Outstanding Trampoline
We managed to put it together in under 2.5 hours and we are still married. My girls love it. It's a great design which has been well thought out. It has outstanding safety features, the fibreglass rods at the top of the net make it especially safe. I especially like the extra bits in the bag just in case I managed to lose something. The only thing missing is instructions on how to get kids off the trampoline for dinner as they are having too much fun.
1 comment
OZ T.Oz Trampolines
Thank you Pat for your review. Great to hear the kids are having lots of fun on the trampoline. Happy bouncing.
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GregTiwi
- 2 reviews
- Verified purchase
Pretty Awesome
We've been umm-ing and ahh-ing about a trampoline since we bought one for 15 bucks from the tip when our daughter was 2 or 3. She loved it but it outlived its usefulness a year or two ago. We bought the oval one to fit into our yard and it has been great. Great service and prompt delivery to a far flung region of the country. Fine for all of us to have a bit of a jump and the extra tension springs were added free. It has now survived a cyclone (and an earthquake...for what its worth) and we all have fun on it. Looking forward to this year's cooler weather to enjoy it all over again.
1 comment
OZ T.Oz Trampolines
Thank you for your review Greg. Wow it is definitely being tested and pleased to hear it is still going strong. Happy jumping.
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Linda - OzMetropolitan Adelaide, SA
- 21 reviews
- 28 likes
- Verified purchase
This is our second Oz Trampolines the first one lasted years!
It is only because we reduced our yard space that we sold our original trampoline that had been going strong for 5 years and still was in excellent condition. Now we have gone with the Oval which I was worried about being too small but the kids are really happy and I have a bit of yard space back again. I really trust this brand after our first experience so we didn't even consider other brands when going to buy again. One thing I love, apart from free delivery, is that they have a higher weight limit than other brands. We got a couple of cool accessories also that we look forward to trying out. It is admittedly a bit harder to put together than the videos suggest, but it still was doable in a couple of hours.
1 comment
OZ T.Oz Trampolines
Thank you Linda for your review. Great the hear the kids love the oval as much as they did your first round one. Happy bouncing.
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Perfect size trampoline for my kids
Great quality at an affordable price. We like how the foam pole padding is underneath the vinyl and protected from the weather.
Good strong trampoline.
1 comment
OZ T.Oz Trampolines
Thank you Rachel for your review. Keep jumping.
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- Verified purchase
The only Sprung Oval Trampoline on the market
We needed a Sprung Oval Trampoline due to space restrictions. Did quite a bit of research and OZ Trampolines were the only company that offered this product in Australia.
Perfect for our needs, very Happy.
We were able to Layby and it was delivered in time for Christmas.
1 comment
OZ T.Oz Trampolines
Thank you for your review. Pleased we were able to help with the layby and hope the family are still happily bouncing.
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kjmelbourne
- 9 reviews
great quality, and highly recommend oval
Very pleased that we bought the oval, doesn't look like it takes up too much room in the yard, very bouncy and sturdy, took about 3 hours for 2 adults to put together, Instructions are very clear and the addition of photos in the instructions is great. We were unable to close the net around the tramp (with the clips {rather than zip}) but our son just knows not to jump near there. Would highly recommend Oz Trampolines.
1 comment
OZ T.Oz Trampolines
Thank you for your review. We hope your son and family are still enjoying the trampoline. Happy jumping.
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TroyPerth
Very good product, strong amd sturdy frame, some small issues
Very pleased with the quality of this product generally. Frame is very strong, netting provides good piece of mind. Simple to put together with very good instructions.
Couple of issues -
1. Zip broke almost immediately so have to use a work around to stop kids from falling out.
2. Clips are a little fragile, have used spares provided already
3. Mat that protects springs requires velcro to keep in place as it tends to slide up on frame when in use.
Would certainly recommend.
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R2D2Sydney
- Verified purchase
Good quality trampoline, few small disappointments
After much umming and aahhing, bought an 8ft x 12 ft trampoline for the kids for Christmas.
Really pleased with the oval shape, kids are having a blast, feels strong, holds adult plus a couple of kids no problem, great bounce, strong, safe. Love it. V heavy to move, will think about making it permanent and mulching underneath.
Small gripe 1- Many of the little plastic hooks provided to hook mesh walls to frame snapped when trying to attach. You need to go out and buy a dozen mini occy straps to do the job.
Small gripe 2 - Ladder- plasti...Read more
c hooks at top have already broken, screws in ladder already rusting, Husband hurt himself quite badly on the ladder when plastic snapped. Small gripe 3 - called before purchase to specifically ask if mat held water or drained, as I had very fond memories of sitting on the old style rectangular trampolines in summer with friends with the hose until we created a mini pool on the tramp! Assured by the saleswoman that I could do that. Nope, drains straight through. Kids happy enough to squirt each other with hose instead, but an "I don't know" would have been better, I was SO disappointed, lol. Have yet to contact OzTrampolines re replacement of ladder etc, waiting a few more weeks given the high number of small defects/breakages in first few weeks. Hoping their aftercare /warranty service will live up to its reputation.Similar opinion? Write a review on ieatwords.com.au!
YanCanberra
- 2 reviews
- 1 like
- Verified purchase
Perfect size and bounce and exceptionally good quality to last for years
Bought 8x12 with slam dunk mini basketball kit in September 2015. Super fast delivery, excellent service! Got another safety net for free as we had trouble with locking the zipper. Got new mini basketball for free as our guest dog damaged it although dog bite is not covered by warranty. Very patient and friendly service line!
Our two kids, 11and 1 years, love it! With extra heavy duty materials used, we can see this trampoline is built to last! Have recommended to friends!
A suggestion to the slam dunk mini basketball kit:
Mini basketball...Read more
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Active Sanity!!!
We bought a new oval trampoline to fit into a tight space in the yard and it's fantastic. Great bounce / lots of kids can play together. Easy to put together and the basketball rings and game sets are great fun for multiple kids. Our trampoline arrived so quickly, which was great. It gets my kids off "i-devices" and outside playing - with lots fewer fights. The instructions are easy to understand and thorough. Happy Mum, Happy Family. Cheers
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Questions & Answers
Christine Casked
Hi, I am very keen to buy one of your oval trampolines, however am put off by the numerous reviews that state clips, zips and matting have all broken really quickly. Have you or are you planning on doing anything to rectify these issues on new models, or if not, are replacements available free of charge when they break? I would be quite upset to spend over $700 on a trampoline if bits break this easily.
2 answers
OZ T.Oz Trampolines
Thanks for your email, we are constantly upgrading our trampolines to ensure they will last in the Australian conditions, this includes our new released 2018 model that has a tunnel entrance so we no longer need clips and zips that do perish in the Australian Sun. We also have long warranties to cover you for any incidents that may occur and will replace items by seeing a picture by email. Hope this helps in your decision
Oz Trampolines
Hi. Thank you for your reply. I have actually just ordered one of the 8x12ft models before receiving your reply. Please can I check - will this be the 2018 model, or should I put this order on hold and wait till the new ones are in stock? With the tunnel entrance instead of a zip, does this mean you can't close the net completely? I have a 12 month old who will likely crawl out of a tunnel....
Cecileasked
Hi... will you be releasing a shade cover for the oval trampolines? Looking at buying the 8x12ft. Thanks :)
1 answer
OZ T.Oz Trampolines
The new roof designs will be here in late September for the round frames. The oval rectangular roofs will be arriving sometime in 2018.
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OZ T.Oz Trampolines
Thank you for your feedback. We are continually speaking to our courier and also having more in house training for better customer service to make the experience better for you the customer.