During the period between October 7th, 2017 and November 30th, 2017, OzSale offered one random OzSale reviewer the chance of winning a $500 OzSale voucher. This was to encourage their customers to write about their experiences with OzSale, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward.
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Reviewer Photos & Videos
AndrewCGreater Melbourne (Inner), VIC
- Verified customer
OZSALE = FAKE - everything I bought was fake
After waiting 3 1/2 weeks to receive my North Sails garments from OZSALE they arrived today. They were all fakes!
After my initial excitement the garments didn't appear to be the quality of other North Sails garments I have bought in the past from their shops. On closer inspection and comparison with my genuine North Sails garments. I realized there were a lot of inconsistencies with tags, fabric quality, cut, label placement, etc.
Then when I went to the North Sails website it become apparent immediately that nothing I purchased resembled the originals.
I intend to return them tomorrow RT1879120.
I just wanted to caution people that OZSALE does sell fake goods based on my one and only purchase from them.
So beware!
Similar opinion? Write a review on ieatwords.com.au!
MelMelbourne
- 2 reviews
Terrible communication
On the order status page my order was listed as in stock and ready to ship with an ETA of within a few days, this changed to around 7 days later than the original ETA - 3 days after the ETA date I received 1 of 2 items that I ordered. I raised a request asking when I could expect the additional item as although unclear, the site made it appear that my order was complete but not fully updated. 12 days after I initially logged the request and 8 days since the last update, I received an update that Ozsale were “still investigating” and to “bear...Read more
with me” after I asked them for an update. About 2 hours later I received an automated message that they were out of stock and my money would be refunded in 5 business days.... I could have ordered the item elsewhere for basically the same price... lesson learned, just because they have a site with branding and advertising doesn’t mean they are in any way reliable. I will not be using Ozsale again!
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TriciaPerth, WA
Communication is extremely poor - still waiting for delviery???
This is my first dealing with Ozsales and currently have 2 outstanding orders - one of which was due for delivery on 21/1/20. I have tried to get a TRUE ETA but the responses look to be automated and noncommital .... infact the responses are contradictory - eg on 22/1/20 "pleased to inform you that the stock to complete your order is already in our warehouse and that our team will commencing packing all orders from this sale in no time at all". Then on 23/1 "I have looked into your order and can see that we are processing this with our supplier. We are currently awaiting a stock shipment to complete all orders from this sale and are expecting to receive this shipment from our supplier in the coming days." SO WHERE IS MY ORDER??
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Nic
- 3 reviews
Extremely poor customer service
I have used Ozsale over the years with no particular trouble except maybe a more than the norm delivery dates but that is made clear on purchases. However, the last order I placed well in time for a Xmas delivery failed to be delivered until mid January. It seems the company chooses to use Fastway Couriers some of the time who are absolutely dreadful. Ozsale took no ownership of trying to locate the parcels, instruct the company to actually deliver the goods or in any way help the customer who has already paid the the goods. I got constant ...Read more
messages/emails via their contact centre or facebook messages to say they would look into it and ask me constantly for the details even though it was in the stream of messages I had documented. After numerous phone calls with Ozsale representatives promising to follow up but didnt, I eventually came across the only employee, Jagdish, who took the issue under her care and followed up with Fastway and kept in contact with me regularly. She was brilliant but the rest of Ozsale were pathetic with no concern for their customers just a constant fob off. I eventually got the parcel, delivered by Fastway to the wrong address but without Jagdish, I really have no idea what would have happened. It was incredibly disappointing and frustrating dealing with a company who takes no responsibility for who they intrust to deliver goods already paid for. Will think twice next time before placing an order and if it going to be delivered by Fastway, then no way!2 comments
Unfortunately Ozsale was given many chances by all the communication resources a customer has to solve/help/coordinate/care with many such assurances that someone would follow it up so I am not hopefu... Read more
l this actually will happen. Words do not mean anything if no action is taken repeatedly.Similar opinion? Write a review on ieatwords.com.au!
LonGreater Melbourne (Metropolitan), VIC
- 4 reviews
Mostly good experience
Brought lots of things from this site only thing I had brought was a rose gold watch it came scratched with no little round button to change time it was snapped off. Asked to return it was told I’d be sent a satchel nothing came and I asked again no reply so I stopped shopping with them.
8 comments
CS M.OzSale
Hi Lon, Thank you for taking the time to share your experience with us. We are very sorry to hear that your recent purchase was not quite what you had anticipated. I would like to wholeheartedly apolo... Read more
gise for this delivery experience and any inconvenience caused. I would like to take a further look into this for you to get it resolved. Are you able to send your order number through so I can raise this with the team immediately?That would entail me downloading the app and I spoke with you ppl twice and no resolution was given and the watch is at my parents house sitting in a jewellery box bcoz it will cost me too much to fix a silly watch I paid $25 for.
I never said it was recent now you assuming already and we are off to a terrible start.
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shaljPerth, WA
Took far too long
I bought a few items as Christmas presents and made sure that I ordered them in time. What began next was no tracking number, being told that it had been sent and being told that it hadn't at the same time. My products were shipped from Australia and should have come within the timeframe stated by Ozsale. They didnt, they came a few weeks later and the staff were not bothered at all. The goods are great but the customer service and ridiculous delivery time really let them down.
1 comment
CS M.OzSale
Hi Shalj, Thank you for writing to us. I am sorry that you are still waiting on your order and had any clarity on the whereabouts of your order. I'd like to check on the whereabouts of your order, can... Read more
you please advise your order number? I look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
Suzanne R.South East Queensland, QLD
Nothing I have received off this website looks like the photo or made of the material advertised
I found what I wanted but never received what I ordered...the quality & products were not what was advertised, tops are not dresses & vinyl is not leather...it has cost me $80 for rubbish I would not purchase from a shop.
1 comment
CS M.OzSale
Hi Suzanne, thank you for your message. I am sorry to hear that your order did not arrive as expected. You may reach out to our team through your account under "my return" to have your item returned for a refund subjected to our return policy.
Similar opinion? Write a review on ieatwords.com.au!
Worst customer service ever
Ordered January 9th, now 23 January, no personal response to any of my contact messages only generic responses. Rang and left message for manager to call me. No response. Finally got a message back saying they tried to call me but network congestion prevented the call.
3 comments
CS M.OzSale
Hi Sonya, thanks for taking your time to write us a review here. I am sorry to see that you are still waiting on your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.
Order 30745076 was finally cancelled on 23 January but refund is not processed so still not happy.
I did want these items but no contact from your company for 2 weeks is unacceptable. Even when I fina... Read more
CS M.OzSale
I am extremely sorry for all the inconveniences caused to you surrounding your order. As you have paid using AfterPay, we will adjust any outstanding installments and arrange to refund any overpaid money within seven business days. Thank you.
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RaindanceGreater Melbourne (Outer), VIC
- 4 reviews
Need to be taken down.
I think this site needs to be closed down. They seem to just send generic emails with empty promises. No sign of my order past the delivery date. Clearly a lot of people seem to have the same issue. Will never use them again and will never recommend them,
Just hopeless.
Everyone use Catch.com.au and Amazon.com.au they are the best.
I have complained to the Consumer affairs.
If you are someone who is unhappy with OZSALE go to https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies
You can send a complaint to consumer affairs in your State or territory.
1 comment
CS M.OzSale
Hi, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I would ... Read more
be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
Rachelle A.South East Queensland, QLD
I got a different dress to the one I ordered!
The dress looks similar to the one I ordered but is definitely not the same dress & looks nowhere near as good. This was my first purchase with OzSsle. I never want to buy from them again. What a waste of my time & money!
1 comment
CS M.OzSale
Hi Rachelle, thanks for leaving us a review here. I’m sorry to hear the dress you purchase was not quite what you had anticipated. If you could provide me with the order number, I would love to assist... Read more
you with a better solution and make things right for you. Hope to hear back from you. Thanks.Similar opinion? Write a review on ieatwords.com.au!
ToksSydney, NSW
Scam ?
Actually soo trash, been waiting a whole year for my order and still hasn’t come back .. spent $290 and just wondering if this is a scam or if people actually get their orders
1 comment
CS M.OzSale
Hi, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I would ... Read more
be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
learned my lesson
- 2 reviews
Dreadful.
Took my money for 7 day delivery. When I chased up, told me they had stock but 21 days later, I’m still waiting. Don’t believe them. They’ll tell you anything.
2 comments
CS M.OzSale
Hi, thanks for leaving us a review here. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I would be more than happy to have ... Read more
a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.My order was cancelled six days ago. Apparently “the supplier was unable to supply” what I ordered. I have not yet been refunded. It has been one month since you took my money and I have received no i... Read more
tem and no refund. I’m sure this is illegal. What excuses do you have now for this inexcusable situation?Similar opinion? Write a review on ieatwords.com.au!
Terrible customer service and will never order from OzSale again.
Terrible service and communication. I placed an order on 29Dec and was told delivery by 18Jan latest. Nothing received and my order hasn’t even been dispatched yet. I can’t believe the customer service team wouldn’t reach out to explain or offer a discount. I’ve now requested a refund. This is the 2nd time in 6 months my orders haven’t been dispatched ... so I won’t be using OzSale again!
1 comment
CS M.OzSale
Hi, Thank you for writing to us. I am really sorry that you are without your order and that you have on heard back on the dispatch date of your order.
I'd like to check on the whereabouts of your ord... Read more
Similar opinion? Write a review on ieatwords.com.au!
Disappointed CustomerGreater Melbourne (Metropolitan), VIC
- 2 reviews
Wasted my time!
Bad communication. Two weeks later, still no update, no email. All they can say is they don't know when they will receive stock but to wait indefinitely. I am disappointing OZSALE wasted my time with an item they don't even stock! These guys are drop shippers. They don't carry any stock.
1 comment
CS M.OzSale
Hi, Thank you for writing to us. I am sorry to hear that, you are still waiting for your order. Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised it... Read more
ems on our website have been held aside for us by our Brand Partners. When a sales event ends, we then order stock from our supplier based on customer purchases.Similar opinion? Write a review on ieatwords.com.au!
JulieXXPerth, WA
- 52 reviews
- 2 likes
They do not have stock
I am so sick of OZSALE, I swore last time I had ordered & they still hadn't dispatched my order over a month later, that I would NEVER order again, BUT I DID & now have come to learn once again that the item that I ordered IS NOT IN STOCK, weeks later, no advise & an expected stock arrival date of another 3 weeks, plus the time to ship to myself of another week, so I am hypothetically receive it 6 weeks after I ordered, its disgusting & all items should clearly state if they are not in stock, but I am starting to realise OZSALE don't have any stock, they only purchase to fullfill orders.
1 comment
CS M.OzSale
Hi Julie, thanks for leaving us a review here. I truly do understand your concern, but whilst we endeavour to meet our estimated delivery time frames, there are many factors out of our control that me... Read more
an you may receive your order later than anticipated. We do apologise for any unforeseen delays. We generally do not hold the advertised sales event items in stock. Once all of our customers have placed their orders and the sale ends, we will then place a bulk purchase order from our supplier. From here the stock will reach one of our international warehouses for packing. Due to the volume of sales events stock coming into each of our warehouses every day, the sales event you have purchased from may not commence packing straight away. My sincere apology for the inconveniences caused to you.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Disgraceful service and communication
I placed my order on the 2nd December 2022, it was estimated to arrive to me on the 7th December 2022. I am still waiting on my order! I do not wish to cancel my order as it was an electric scooter for my son for Xmas who is extremely excited for its arrival. I have reached out with approximately 20 emails regarding where my order is and it is the same generic response. A fake apology and promises on checking up. It is a joke! $180 paid out for an item I do not have. I have asked for direct phone numbers to the supplier to see where it is but no response with the details I have asked for. I will never order for this site again. I am appalled and have a very upset son!
5 comments
CS M.OzSale
Hi Nicole, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I... Read more
would be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Order number is 30584559
CS M.OzSale
As per checked with the support team, who has been liaising with the supplier, investigations are being made and we are waiting on a final update from the respective person in charge.. Once I have the updates, Ill get back to you immediately.
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Sharon AmaSydney, NSW
Worse online shop
I will never ever order from OzSale ever again they put down estimated delivery dates that they can’t even deliver on & I ordered 20 items As one order & they sent them one by one so disappointed
1 comment
CS M.OzSale
Hi Sharon, Thank you for sharing this feedback with us. I am sorry that your order was delayed. All stocks are sent to us post the sales event. Due to this, there are factors that are out of our contr... Read more
ol such as the supplier sourcing the stocks and sending them on time, weather, etc. Once they have been sent only can the picking and packing commence. I am really sorry for the inconvenience caused to you and hope you receive them soon.Similar opinion? Write a review on ieatwords.com.au!
Yarravillian
- 2 reviews
Never received order.
Terrible. Ordered a xmas gift on Nov 18. Dec 12 notified that it was ready for dispatch. After enquiring on Jan 12 was told they had no idea when I would receive it and would I like a refund. I accepted, then was told it was too late to refund me??? Then Jan 19 i received a refund and my order was cancelled. I wonder if they ever had the goods or even access to them. Totally bizarre and can't believe they are still in business.
1 comment
CS M.OzSale
Hi Yarravillian, thanks for taking your time to write us a review here. I would like to wholeheartedly apologise for the experience that you had with us and any inconvenience caused.
Similar opinion? Write a review on ieatwords.com.au!
Bob MillerSydney, NSW
Oz Sale are rubbish
I placed an order with OzSale on 6 December 2022. It was going to be a Christmas present. The response said it would take up to five working days, no problem. Subsequently the delivery email said delivery between 31 Dec. and 5 Jan. No happy but I could live with that. Now, 17 Jan 2020 I posted a query on my account, four hours ago,, wanting an update on my order, no response. This order has taken 42 days to deliver and still no sight of it. Not good enough, and no follow up from Oz Sale.
3 comments
CS M.OzSale
Hi Bob Miller, Thank you for your message. I am sorry that you are still waiting for your order and have not heard back from us. Can you please advise the order number and I will assist you accordingly? I look forward to hearing from you.
Hi OzSale,
The order number is 30590962 placed on 6 December 2022.
You responded on that date, confirming the order and payment. You later advised that delivery would be between Dec 31 and Jan 5, 202... Read more
CS M.OzSale
Please accept our sincere apologies for the inconvenience that has been caused to you due to the late delivery of your product. We always prioritise complete satisfaction of our customers and make sur... Read more
e that the products reach them within the specified time limit. Unfortunately in your case certain situations just came up suddenly and we failed to dispatch the items within the planned time frame. We have experienced an unusually large demand for the product that we had not predicted. Once we have received the stocks, we will pack and dispatch your order as soon as possible.Similar opinion? Write a review on ieatwords.com.au!
Ams174
- 2 reviews
Never again
They had cancelled an item on my order without notifying me and no explanation as to why especially since it is still on their site for purchase. Rather disappointing as this was my first purchase with them and have contacted them requesting a full refund and cancelation of the remaining items.
5 comments
CS M.OzSale
Hello Ams, Thank you for writing to us. Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for us by our Br... Read more
and Partners.When a sales event ends, we then order stock from our supplier based on customer purchases. For this reason, we rely on their inventories being 100% accurate in order to fulfill all orders that will be placed in the sale. Once our warehouse team receives the stock, we will pack your order as soon as possible however, we can sometimes find that some items are missing. This could be due to the supplier not having their inventory information correct before packing our stock. As soon as we recognize that there is a stock discrepancy, we will refund our customers via their original payment method. Please accept our apologies for not being able to complete your order. We are unable to cancel orders once they have been dispatched, however, should you no longer want them once you have received them, you can still return them back to us in accordance to our returns policy.They have not been dispatched so I see no issue in canceling my order
CS M.OzSale
Can you please advise the order number and I will assist you accordingly? I look forward to hearing from you.
Similar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Joe G.asked
please advise on the date of delivery of order number: 30756727
mobile 0413 200 853
1 answer
CS M.OzSale
Hi Joe, thank you for your message. I have checked and could see that, your order is currently in our production cycle. We are expecting the order to be dispatched in these coming days.
Kate B.asked
How long dose it take for a package from your store
1 answer
CS M.OzSale
Hi Kate, thank you for your message. We receive and deliver thousands of products everyday making it difficult to personalise delivery dates. We work hard to offer you the best delivery possible, it's worth the wait for must-have brands at irresistible prices. Our estimated delivery dates are stated within the sale when you purchase and also in the My Orders section of your Account. These dates are only a guide and we always aim to beat them. If the stock sold is delivered to us from our brand partners earlier than expected then we will dispatch earlier too! I hope this information helps, if you need anything else please be sure to let me know.
Sueasked
Order No:30721972
Ordered 3/1/20 $486
Have had replies through the “contact us” several times. Ordered 12 items, only 1 has been shipped. Apparently a problem from suppliers. Last contact stated I could be helped with a cancellation but I just wanted to know when they would actually have items in stock. I use internet shopping very successfully in Australia all the time. Have not had any issues to date. Can someone please find out why my orders have taken nearly 3 weeks after paying, to actually order from a supplier? Thanks for your time.
6 answers
CS M.OzSale
Hi Sue, thank you for your message. I am sorry that your order was delayed .All stocks are sent to us post the sales event. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time, weather, etc. We are currently chasing for the stock with our supplier and try to further expedite this.
Thanks for your reply CS. So “post sale”
Oz Sale sells items prior to having in stock? And then does a bulk order with suppliers?
Is that the clarification here? Is this listed in the company policy for customer to read? Good to know! I’m fortunate I can wait a little longer but was hoping that they would at least be on their way by now. Any idea of a time frame please, at all, ball park estimate even? That way, at least I can decide on whether I would like to do a cancellation. I have a 500km round trip to pick up my parcels, so it is a little inconvenient. Sue
I am currently having the same problem. You need to understand the process involved, as Ozsale is a middle distribution organisation, not a direct vendor of goods. (Zulily is the same). If you aren't prepared to risk delays you would be better shopping with companies directly. Having said this, I have been a customer with Ozsale for many years and have had very few issues with them. I suspect my current item will eventually be cancelled and I will get a refund. But the price was a third of the competitors' and I am prepared to risk the outcome.
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CS M.OzSale
Hi Nic, Thank you for taking the time to share your experience with us. I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused. We would like to have this f... Read more
orwarded on to the relevant department and ensure this issue is been looked further and prevent the similar situation to occur in the future.