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Reviews

(6,019)
(3,131)
(460)
(328)
(2,085)
  • Sizing True to size (148) · Very small (62) · Slightly small (25) · Very large (10) · Slightly large (9)
  • Product Quality
    2.6 (329)
  • Return Claim MadeYes (107) · No (377)
  • Product Appearance As advertised (54%) · Not as advertised (46%)
  • Shipping
    2.4 (309)

Reviewer Photos & Videos

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AndrewC

AndrewCGreater Melbourne (Inner), VIC

  • Verified customer

OZSALE = FAKE - everything I bought was fake

published

After waiting 3 1/2 weeks to receive my North Sails garments from OZSALE they arrived today. They were all fakes!

After my initial excitement the garments didn't appear to be the quality of other North Sails garments I have bought in the past from their shops. On closer inspection and comparison with my genuine North Sails garments. I realized there were a lot of inconsistencies with tags, fabric quality, cut, label placement, etc.

Then when I went to the North Sails website it become apparent immediately that nothing I purchased resembled the originals.

I intend to return them tomorrow RT1879120.

I just wanted to caution people that OZSALE does sell fake goods based on my one and only purchase from them.

So beware!

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers

Mel

MelMelbourne

  • 2 reviews

Terrible communication

published
Return Claim MadeNo
Tricia

TriciaPerth, WA

Communication is extremely poor - still waiting for delviery???

published

This is my first dealing with Ozsales and currently have 2 outstanding orders - one of which was due for delivery on 21/1/20. I have tried to get a TRUE ETA but the responses look to be automated and noncommital .... infact the responses are contradictory - eg on 22/1/20 "pleased to inform you that the stock to complete your order is already in our warehouse and that our team will commencing packing all orders from this sale in no time at all". Then on 23/1 "I have looked into your order and can see that we are processing this with our supplier. We are currently awaiting a stock shipment to complete all orders from this sale and are expecting to receive this shipment from our supplier in the coming days." SO WHERE IS MY ORDER??

Return Claim MadeNo
Nic

Nic

  • 3 reviews

Extremely poor customer service

published
Return Claim MadeNo
2 comments
OzSale
CS M.OzSale
Nic
Nic

Lon

LonGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Mostly good experience

published

Brought lots of things from this site only thing I had brought was a rose gold watch it came scratched with no little round button to change time it was snapped off. Asked to return it was told I’d be sent a satchel nothing came and I asked again no reply so I stopped shopping with them.

Product Quality
Shipping
Return Claim MadeYes
Sizing True to size
See all answers
8 comments
OzSale
CS M.OzSale
Lon
Lon

That would entail me downloading the app and I spoke with you ppl twice and no resolution was given and the watch is at my parents house sitting in a jewellery box bcoz it will cost me too much to fix a silly watch I paid $25 for.

Lon
Lon

I never said it was recent now you assuming already and we are off to a terrible start.


shalj

shaljPerth, WA

Took far too long

published

I bought a few items as Christmas presents and made sure that I ordered them in time. What began next was no tracking number, being told that it had been sent and being told that it hadn't at the same time. My products were shipped from Australia and should have come within the timeframe stated by Ozsale. They didnt, they came a few weeks later and the staff were not bothered at all. The goods are great but the customer service and ridiculous delivery time really let them down.

Product Quality
Shipping
Return Claim MadeNo
Sizing Very small
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale

Suzanne R.

Suzanne R.South East Queensland, QLD

Nothing I have received off this website looks like the photo or made of the material advertised

published

I found what I wanted but never received what I ordered...the quality & products were not what was advertised, tops are not dresses & vinyl is not leather...it has cost me $80 for rubbish I would not purchase from a shop.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale

Hi Suzanne, thank you for your message. I am sorry to hear that your order did not arrive as expected. You may reach out to our team through your account under "my return" to have your item returned for a refund subjected to our return policy.


Worst customer service ever

published

Ordered January 9th, now 23 January, no personal response to any of my contact messages only generic responses. Rang and left message for manager to call me. No response. Finally got a message back saying they tried to call me but network congestion prevented the call.

Product Quality
Return Claim MadeNo
3 comments
OzSale
CS M.OzSale

Hi Sonya, thanks for taking your time to write us a review here. I am sorry to see that you are still waiting on your order. Appreciate if you could reply with the order number for me to check and investigate this for you. Awaiting for your reply.

Sonya H.
Sonya H.
OzSale
CS M.OzSale

I am extremely sorry for all the inconveniences caused to you surrounding your order. As you have paid using AfterPay, we will adjust any outstanding installments and arrange to refund any overpaid money within seven business days. Thank you.

Raindance

RaindanceGreater Melbourne (Outer), VIC

  • 4 reviews

Need to be taken down.

published

I think this site needs to be closed down. They seem to just send generic emails with empty promises. No sign of my order past the delivery date. Clearly a lot of people seem to have the same issue. Will never use them again and will never recommend them,
Just hopeless.
Everyone use Catch.com.au and Amazon.com.au they are the best.
I have complained to the Consumer affairs.
If you are someone who is unhappy with OZSALE go to https://www.accc.gov.au/contact-us/other-helpful-agencies/consumer-protection-agencies
You can send a complaint to consumer affairs in your State or territory.

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzSale
CS M.OzSale
Rachelle A.

Rachelle A.South East Queensland, QLD

I got a different dress to the one I ordered!

published

The dress looks similar to the one I ordered but is definitely not the same dress & looks nowhere near as good. This was my first purchase with OzSsle. I never want to buy from them again. What a waste of my time & money!

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly small
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale

Toks

ToksSydney, NSW

Scam ?

published

Actually soo trash, been waiting a whole year for my order and still hasn’t come back .. spent $290 and just wondering if this is a scam or if people actually get their orders

Return Claim MadeNo
1 comment
OzSale
CS M.OzSale

Dreadful.

published

Took my money for 7 day delivery. When I chased up, told me they had stock but 21 days later, I’m still waiting. Don’t believe them. They’ll tell you anything.

Return Claim MadeNo
2 comments
OzSale
CS M.OzSale

Terrible customer service and will never order from OzSale again.

published

Terrible service and communication. I placed an order on 29Dec and was told delivery by 18Jan latest. Nothing received and my order hasn’t even been dispatched yet. I can’t believe the customer service team wouldn’t reach out to explain or offer a discount. I’ve now requested a refund. This is the 2nd time in 6 months my orders haven’t been dispatched ... so I won’t be using OzSale again!

Return Claim MadeNo
1 comment
OzSale
CS M.OzSale

Disappointed Customer

Disappointed CustomerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Wasted my time!

published

Bad communication. Two weeks later, still no update, no email. All they can say is they don't know when they will receive stock but to wait indefinitely. I am disappointing OZSALE wasted my time with an item they don't even stock! These guys are drop shippers. They don't carry any stock.

Product Quality
Shipping
Return Claim MadeYes
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale
JulieXX

JulieXXPerth, WA

  • 52 reviews
  • 2 likes

They do not have stock

published

I am so sick of OZSALE, I swore last time I had ordered & they still hadn't dispatched my order over a month later, that I would NEVER order again, BUT I DID & now have come to learn once again that the item that I ordered IS NOT IN STOCK, weeks later, no advise & an expected stock arrival date of another 3 weeks, plus the time to ship to myself of another week, so I am hypothetically receive it 6 weeks after I ordered, its disgusting & all items should clearly state if they are not in stock, but I am starting to realise OZSALE don't have any stock, they only purchase to fullfill orders.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale
  • Verified customer

Disgraceful service and communication

published

I placed my order on the 2nd December 2020, it was estimated to arrive to me on the 7th December 2020. I am still waiting on my order! I do not wish to cancel my order as it was an electric scooter for my son for Xmas who is extremely excited for its arrival. I have reached out with approximately 20 emails regarding where my order is and it is the same generic response. A fake apology and promises on checking up. It is a joke! $180 paid out for an item I do not have. I have asked for direct phone numbers to the supplier to see where it is but no response with the details I have asked for. I will never order for this site again. I am appalled and have a very upset son!

5 comments
OzSale
CS M.OzSale
Nicole89
Nicole89

Order number is 30584559

OzSale
CS M.OzSale

As per checked with the support team, who has been liaising with the supplier, investigations are being made and we are waiting on a final update from the respective person in charge.. Once I have the updates, Ill get back to you immediately.


Sharon Ama

Sharon AmaSydney, NSW

Worse online shop

published

I will never ever order from OzSale ever again they put down estimated delivery dates that they can’t even deliver on & I ordered 20 items As one order & they sent them one by one so disappointed

Product Quality
Shipping
Product Appearance Not as advertised
1 comment
OzSale
CS M.OzSale

Yarravillian

Yarravillian

  • 2 reviews

Never received order.

published

Terrible. Ordered a xmas gift on Nov 18. Dec 12 notified that it was ready for dispatch. After enquiring on Jan 12 was told they had no idea when I would receive it and would I like a refund. I accepted, then was told it was too late to refund me??? Then Jan 19 i received a refund and my order was cancelled. I wonder if they ever had the goods or even access to them. Totally bizarre and can't believe they are still in business.

Return Claim MadeNo
Product Appearance Not as advertised
1 comment
OzSale
CS M.OzSale

Hi Yarravillian, thanks for taking your time to write us a review here. I would like to wholeheartedly apologise for the experience that you had with us and any inconvenience caused.


Bob Miller

Bob MillerSydney, NSW

Oz Sale are rubbish

published

I placed an order with OzSale on 6 December 2020. It was going to be a Christmas present. The response said it would take up to five working days, no problem. Subsequently the delivery email said delivery between 31 Dec. and 5 Jan. No happy but I could live with that. Now, 17 Jan 2020 I posted a query on my account, four hours ago,, wanting an update on my order, no response. This order has taken 42 days to deliver and still no sight of it. Not good enough, and no follow up from Oz Sale.

Return Claim MadeNo
3 comments
OzSale
CS M.OzSale

Hi Bob Miller, Thank you for your message. I am sorry that you are still waiting for your order and have not heard back from us. Can you please advise the order number and I will assist you accordingly? I look forward to hearing from you.

Bob Miller
Bob Miller
OzSale
CS M.OzSale

Ams174

Ams174

  • 2 reviews

Never again

published

They had cancelled an item on my order without notifying me and no explanation as to why especially since it is still on their site for purchase. Rather disappointing as this was my first purchase with them and have contacted them requesting a full refund and cancelation of the remaining items.

5 comments
OzSale
CS M.OzSale
Ams174
Ams174

They have not been dispatched so I see no issue in canceling my order

OzSale
CS M.OzSale

Can you please advise the order number and I will assist you accordingly? I look forward to hearing from you.


Page 1 of 500

Questions & Answers

Joe G.

Joe G.asked

please advise on the date of delivery of order number: 30756727

mobile 0413 200 853

1 answer
OzSale
CS M.OzSale

Hi Joe, thank you for your message. I have checked and could see that, your order is currently in our production cycle. We are expecting the order to be dispatched in these coming days.


Kate B.

Kate B.asked

How long dose it take for a package from your store

1 answer
OzSale
CS M.OzSale

Hi Kate, thank you for your message. We receive and deliver thousands of products everyday making it difficult to personalise delivery dates. We work hard to offer you the best delivery possible, it's worth the wait for must-have brands at irresistible prices. Our estimated delivery dates are stated within the sale when you purchase and also in the My Orders section of your Account. These dates are only a guide and we always aim to beat them. If the stock sold is delivered to us from our brand partners earlier than expected then we will dispatch earlier too! I hope this information helps, if you need anything else please be sure to let me know.


Sue

Sueasked

Order No:30721972
Ordered 3/1/20 $486
Have had replies through the “contact us” several times. Ordered 12 items, only 1 has been shipped. Apparently a problem from suppliers. Last contact stated I could be helped with a cancellation but I just wanted to know when they would actually have items in stock. I use internet shopping very successfully in Australia all the time. Have not had any issues to date. Can someone please find out why my orders have taken nearly 3 weeks after paying, to actually order from a supplier? Thanks for your time.

6 answers
OzSale
CS M.OzSale

Hi Sue, thank you for your message. I am sorry that your order was delayed .All stocks are sent to us post the sales event. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time, weather, etc. We are currently chasing for the stock with our supplier and try to further expedite this.

Sue
Sue

Thanks for your reply CS. So “post sale”
Oz Sale sells items prior to having in stock? And then does a bulk order with suppliers?
Is that the clarification here? Is this listed in the company policy for customer to read? Good to know! I’m fortunate I can wait a little longer but was hoping that they would at least be on their way by now. Any idea of a time frame please, at all, ball park estimate even? That way, at least I can decide on whether I would like to do a cancellation. I have a 500km round trip to pick up my parcels, so it is a little inconvenient. Sue

Anna15
Anna15

I am currently having the same problem. You need to understand the process involved, as Ozsale is a middle distribution organisation, not a direct vendor of goods. (Zulily is the same). If you aren't prepared to risk delays you would be better shopping with companies directly. Having said this, I have been a customer with Ozsale for many years and have had very few issues with them. I suspect my current item will eventually be cancelled and I will get a refund. But the price was a third of the competitors' and I am prepared to risk the outcome.


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