??!

Reviews

3.9

12,097 reviews
5
(6,027)
4
(3,131)
3
(460)
2
(331)
1
(2,148)
  • Product Quality
    2.6 (375)
  • Return Claim MadeYes (116) · No (430)
  • Sizing True to size (170) · Very small (69) · Slightly small (25) · Very large (12) · Slightly large (10)
  • Product Appearance As advertised (53%) · Not as advertised (47%)
  • Shipping
    2.4 (352)
Previous
Next

Reviewer Photos & Videos

  • More

Ozsale are terrific to deal with

published

Ordered some compression socks through Ozsale. The socks are great, but not as great as Ozsale were to deal with. Somehow my delivery was mixed up with another delivery, but Ozsale were fantastic, so helpful and quick, they sorted the issue, not their fault, so well. Highly recommend Ozsale for online shopping and great after sales service.

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale

Hi Big Al, thank for taking the time in writing this review. We are so glad that you are happy with your purchase experience with Ozsale. Your support is highly appreciated!

KenS

KenSSouth East Queensland, QLD

Be careful shopping here

published

I placed an Order on 20th Feb 2020. There was no indication that the item would be on "back order". It obviously was, without my being advised.
It is now 11th March 2020 and I have still not received my Order, although I have been advised that it has been despatched. Extremely disappointed and will not shop here again.



3 comments
OzSale
CS M.OzSale
KenS
KenS

I have been advised by Australia Post that my Oder is "on the way". My gripe is that it has taken too long to get on the way.

OzSale
CS M.OzSale
Nicelee1101

Nicelee1101Central Highlands and Goldfields, VIC

  • 2 reviews

Not happy will not use this site again

published

I have returned item due to sizing not being correct and had to reorder...was shocked to be given a store credit when i want a refund..now i have 6 months to buy stuff i dont need or want..y cant you have a refund if you want one ??

Sizing Very small
Product Appearance Not as advertised
3 comments
OzSale
CS M.OzSale
Nicelee1101
Nicelee1101

Two orders totaling $180. The oreder numbers are 30889649 and 30907690..this has caused me loss of time and a lot of stress.

OzSale
CS M.OzSale
Footwear Shops & Brands

Find out how OzSale compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Ally

AllySouth East Queensland, QLD

  • 3 reviews

Selling cheap items with no appropriate sizes

published

I ordered few items which I had to return due to the quality (cheap items from Turkey and China) and sizes are not corresponding to Australian sizes. Yes, I checked the table with sizes and you have to spend your time and postage money to return. I am not ordering any more as what they are presenting and what you will receive are not matching the expectations.

Product Quality
Shipping
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale
Denny

DennyPerth, WA

  • 3 reviews

BEWARE!

published

Buyer beware! Note well BEWARE! Do not risk placing an order with this company or you will regret it. Remember, I told you so. I placed and paid for a simple order for a pair of sneakers TWO MONTHS ago and still no news from the company except for it saying the order had been shipped, Waste of time trying to track the order. Absolutely no information except saying "Shipped". No specific delivery date. It could be next year as far as I know. I will never use this company again. I have learnt my lesson and prepared to lose the cost of the item but, hopefully, this warning might spare someone the trauma of dealing with this firm.

Shipping
Return Claim MadeNo
5 comments
OzSale
CS M.OzSale
Denny
Denny

Order 30872117

OzSale
CS M.OzSale
Toni

Toni

  • 2 reviews

Ozsale Don't Deliver

published

Advertise products, take your money, and then inform you that the product is not available after many weeks past the delivery date. Then they continue to advertise the same product at a more expensive price ... if you reorder the process starts again. No delivery, product cancelled, advertised again (price increase)!

Product Quality
Return Claim MadeNo
Sizing Very small
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale
  • Verified customer

Still waiting for my purchase from 3 weeks ago

published

Purchased Nike runners 3 weeks ago today, the order status has been, “stock arrived” for over a week now. The end date of the estimated delivery date is today. I emailed them last week asking for in update but yet to receive a reply. I wouldn’t purchase again with this experience.

9 comments
OzSale
CS M.OzSale
Nora M.
Nora M.

30894401

Nora M.
Nora M.

Still no update

John

JohnGreater Melbourne (Metropolitan), VIC

avoid using this site

published

These guys are useless. Avoid this site at all costs. Been 4 weeks since I placed my order, I have had to follow them up multiple times to get an update on what’s going on. It’s been a different story every time. I ordered 4 separate items from them and finally got a dispatch notice today saying only 2 of my items are coming with no reason or explanation as to why the other 2 have not been sent. Horrible customer service

Return Claim MadeNo
Product Appearance As advertised
1 comment
OzSale
CS M.OzSale
Sydney

SydneySydney

  • 3 reviews

BUYERS BE EXTREMELY CAUTIOUS!!!

published
Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance Not as advertised
See all answers
1 comment
OzSale
CS M.OzSale
Footwear Shops & Brands

Find out how OzSale compares to other Footwear Shops & Brands

Know better, choose better.

Compare all

Intentionally misleading

published

Beware when using the Ozsale app. Almost every item is highlighted with a free delivery icon but delivery is not free!! As it turns out you need to spend $100 in the same sale to receive free shipping. There is absolutely no mention of this on the app. When I enquired about this I was told that at the top of the website it says “free shipping on eligible products”. Firstly I was using the app not the website and secondly why is every product identified with a “free shipping” icon with no mention of spending $100?
This is clearly intentionally misleading.
Well ozsale, for the sake of $9.95 delivery you have lost a customer and Gained a negative advocate.

Shipping
Return Claim MadeNo
5 comments
OzSale
CS M.OzSale
STeve
STeve

Where does it say you will need to 'purchase an item over the amount of $100.00 for free delivery' on the app? Never mind the web site I was using the app.

OzSale
CS M.OzSale
Pauline

PaulineSouth East Queensland, QLD

  • 2 reviews

Terrible after sales service

published

My goods turned up broken and Ozsale made it very hard as they continued to pretend they didn’t receive the evidence and made promises to refund without having to return a bulky table & then on seperate emails stated they wanted the table returned before a refund!! So obvious stalling tactics!!

Return Claim MadeNo
Product Appearance Not as advertised
1 comment
OzSale
CS M.OzSale
mojohee

mojoheeCroydon

  • 21 reviews

I read the reviews but foolishly ordered anyway

published

Because the sandals looked good and were presented as real leather I thought that I couldn't go too far wrong. However I received the cheap looking sandals, mostly made of plastic, ugly, fit for the opp shop. I have tried to find out how to return the goods with no luck, despite following instructions, the process seems to be made deliberately complicated and difficult, I have had no recourse other than to resort to this review

Product Quality
Return Claim MadeYes
Sizing True to size
Product Appearance Not as advertised
See all answers
5 comments
OzSale
CS M.OzSale
mojohee
mojohee
OzSale
CS M.OzSale

Upon checking, I could see that, we have processed your return on 04/03/2020. The refund amount of $40.50 has been refunded back as a form of voucher into your Ozsale account and it will be valid for six months.

chris

chrisVictoria

  • 2 reviews

Two months later and still waiting for my parcel and no response from customer service.

published

Made an order early January 2020, order was received at a processing facility 13th February in Melbourne. Was given a expected delivery date. Now is delayed for 10 days. Disgusting customer service.

Shipping
Return Claim MadeNo
4 comments
OzSale
CS M.OzSale
chris
chris
chris
chris

Just what I expected automated generic response

Viicksy

ViicksyMetropolitan Adelaide, SA

Worst online shopping EXPERIENCE

published

I mean what i said these guys just have an aussie web site .however they are running the show with out any warehouse /local inventory. Fake delivery estimates. Waiting for my order even after a month

Product Quality
Shipping
Return Claim MadeNo
1 comment
OzSale
CS M.OzSale
Prem Saraswati

Prem SaraswatiHobart, TAS

Hopeless - delivery time liars

published

I recently purchased a food dehydrator from OzSale. The advertising page clearly stated 3 -5 days delivery it took 18 days to be delivered. In the meantime all those lovely nectarines went in the bin, I could have purchased this same device from many other places. I enquired where it was and only received a reply AFTER it came -did I mention 18 DAYS?

Stay away - not to be trusted

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale
Footwear Shops & Brands

Find out how OzSale compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
  • Verified customer

Non Receipt of Order

published
Product Quality
Return Claim MadeNo
Product Appearance Not as advertised
3 comments
OzSale
CS M.OzSale
Jay
Jay

Order number is 30810322

OzSale
CS M.OzSale
Jk

Jk

  • 7 reviews

Ozsale may need to consider whether their website misleads customer

published

Order 30849256
I bought some Sheraton sheets -their tracking clearly states “stock arrived”. See attachment.When I enquired about delivery dates I received this pro forma response: -

‘My logistics team have told me that we are still awaiting delivery from our brand partners at the completion of the event of this sale.”

Both statements cannot be true- either stock has arrived or it has not -meanwhile Ozsale holds client funds, for weeks without proper explanation or paying interest on funds held.

Whatever ones business model-truth in advising customers and responding is required by Australian law where ever customer service is located. What is the story here?

5 comments
OzSale
CS M.OzSale
Jk
Jk

That is you are saying that the stock has not in fact arrived and the statement “stock arrived’ against this order is in fact false.

OzSale
CS M.OzSale
Charles_Galea

Charles_GaleaSydney, NSW

  • 17 reviews
  • 2 likes

Worse than hopeless. No

published

This company has absolutely no consideration for customers. Most products on sale have a 3- 7 day delivery stated. What a lot of garbage. The only thing they can supply quickly are excuses and lies.
False delivery times and a company to avoid. Top class scammers. The reviews about this company speak for themselves.

Return Claim MadeNo
3 comments
OzSale
CS M.OzSale
Charles_Galea
Charles_Galea
OzSale
CS M.OzSale

I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused.

Rose

RoseGreater Melbourne (Outer), VIC

Easy transaction thanks Ozsale

published

Product is good very satisfied with my purchased and easy transaction for the wrong item if you wish to return. They always accommodate when you send them email..happy costumer here.. Keep it up Ozsale.

Product Quality
Shipping
Return Claim MadeNo
Sizing Slightly large
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale

Hi Rose, thanks for leaving us a review here. Your time and support is highly appreciated. If you have any further questions, please let me know and I'll be happy to assist.

Andy

Andy

  • 2 reviews

Just got my order and I’m EXTREMELY HAPPY . Will buy again :-)

published

Extremely happy with the Gang watch I bought nicer than I thought .
Will be buying more gifts from the site .
Great range of products to choose from .
Happy happy customer

Product Quality
Shipping
Return Claim MadeNo
Sizing True to size
Product Appearance As advertised
See all answers
1 comment
OzSale
CS M.OzSale

Hi Andy, thank you for taking the time putting a review here. Your feedback and support is very much appreciated!

Page 2 of 500
See all OzSale reviews

Questions & Answers

Yvonne P.

Yvonne P.asked

I received my ugg boots they are to big i dont want a refund just want to exchange is this possible

1 answer
OzSale
CS M.OzSale

Hi Yvonne, thank you for your message and I am sorry to hear that, the boots arrived too big. Unfortunately, due to nature of our business, we do not hold access stocks. Therefore, we are unable to provide you with a different size.

Risma P.

Risma P.asked

Hi, there s a transaction in my bank account, money deducted from my bank account from your website on the 7th.04.2020 (active 4th April 2020) for amount 18$. The thing is i didn't make any purchased from you guys on both of that date. And i have checked my order history too, there was no any purchased made on that date. can you please check on this matter and let me know whats going on.

7 answers
Annette S
Annette S

I am not sure why anyone expects me to be able to answer this question, I am just a customer like Risma P and this is a question for Ozsale to address

Risma P.
Risma P.

yes, I am waiting the responds from ozsale, as i cant find any link to contact them trough their website,..(they only provide contact link when u purchased something from them)

OzSale
CS M.OzSale

Hi Risma, thank you for your message. Could you please provide us the email address that has been registered with us. Once we receive your reply, we will check this for you.

Karina F.

Karina F.asked

Hi, I received my order, but the wrong size was sent. Could I exchange them please? I have my order number I just need a return authorization number.

9 answers
Annette S
Annette S

I cannot help you perhaps someone from Ozsale can. I could never work out how to return items because no accompanying paperwork ever comes with your parcel, as it does with other outlets. I always get things one size larger now to cover too small sizing.

Karina F.
Karina F.

Thanks for that. They sure give the runaround. Last item that I buy from there.

OzSale
CS M.OzSale

Hi Karina, thank you for getting in touch with us here regarding the incorrect size of the item that you've received. I'm so sorry to hear this. This could be due to picking error. Please have this item return back to us and we'll refund it for you. You may lodge a return request from your Ozsale account and one of our team will get back to you with the return instruction. If there's anything else I can assist, please revert back to me. Thank you.

Get an answer from our members and OzSale representatives

Other Footwear Shops & Brands

Previous
YesStyle

YesStyle

4.6(4,967)
Birdsnest

Birdsnest

4.8(111)
Showpo

Showpo

4.4(3,871)
Hello Molly

Hello Molly

4.4(491)
ASHLEY LIM

ASHLEY LIM

5.0(47)
The Iconic

The Iconic

4.0(2,395)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.