During the period between October 7th, 2017 and November 30th, 2017, OzSale offered one random OzSale reviewer the chance of winning a $500 OzSale voucher. This was to encourage their customers to write about their experiences with OzSale, be it positive, neutral or negative. It is possible that a review below was written by a customer that received this reward.
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Reviewer Photos & Videos
Ozsale are terrific to deal with
Ordered some compression socks through Ozsale. The socks are great, but not as great as Ozsale were to deal with. Somehow my delivery was mixed up with another delivery, but Ozsale were fantastic, so helpful and quick, they sorted the issue, not their fault, so well. Highly recommend Ozsale for online shopping and great after sales service.
1 comment
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KenSSouth East Queensland, QLD
Be careful shopping here
I placed an Order on 20th Feb 2020. There was no indication that the item would be on "back order". It obviously was, without my being advised.
It is now 11th March 2020 and I have still not received my Order, although I have been advised that it has been despatched. Extremely disappointed and will not shop here again.
3 comments
CS M.OzSale
Hi KenS, thank you for reaching out to us here regarding your delay order. My apologies that we could not deliver your order in time. May I please request you to provide me with your order number for ... Read more
me to check and locate the whereabouts of your parcel and get back to you with an update. Thank you.I have been advised by Australia Post that my Oder is "on the way". My gripe is that it has taken too long to get on the way.
CS M.OzSale
I am sorry that your order was delayed. Our business model is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for us by our Br... Read more
and Partners. When a sales event ends, we then order stock from our supplier based on customer purchases. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time, weather, etc. Once they have been sent only can the picking and packing commence. We hope the parcel will reach you soon. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Nicelee1101Central Highlands and Goldfields, VIC
- 2 reviews
Not happy will not use this site again
I have returned item due to sizing not being correct and had to reorder...was shocked to be given a store credit when i want a refund..now i have 6 months to buy stuff i dont need or want..y cant you have a refund if you want one ??
3 comments
CS M.OzSale
Hi Nicelee, thanks for taking your time to write us a review here.I would be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you pleas... Read more
e provide me with your order number and I will raise this now. I look forward to hearing from you.Two orders totaling $180. The oreder numbers are 30889649 and 30907690..this has caused me loss of time and a lot of stress.
CS M.OzSale
In regards to your order number 30889649, I have checked and could see that, the refund amount of $119.98, has been refunded back to your Afterpay account on 11/03/2020. As you have used Afetrpay, we ... Read more
will adjust any outstanding instalments and arrange to refund any overpaid money within seven business days. For order number 30907690, the refund amount of $59.99 has been refunded back as a form of voucher into your Ozsale account. I'll arrange to remove the store credit currently on your account and issue you with your refund. Please allow up to five business days for the funds to appear in your account once actioned. If you require any further assistance, please be sure to let me know!Similar opinion? Write a review on ieatwords.com.au!
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AllySouth East Queensland, QLD
- 3 reviews
Selling cheap items with no appropriate sizes
I ordered few items which I had to return due to the quality (cheap items from Turkey and China) and sizes are not corresponding to Australian sizes. Yes, I checked the table with sizes and you have to spend your time and postage money to return. I am not ordering any more as what they are presenting and what you will receive are not matching the expectations.
1 comment
CS M.OzSale
Hi Ally, Thank you for taking the time to share your experience with us. I am sorry to know that you did not receive your order as you have expected. You may reach out to our team through your account... Read more
under "my return" to have your item returned for a refund subjected to our return policy. We will provide you with a paid label that will cover your return shipping.Similar opinion? Write a review on ieatwords.com.au!
DennyPerth, WA
- 3 reviews
BEWARE!
Buyer beware! Note well BEWARE! Do not risk placing an order with this company or you will regret it. Remember, I told you so. I placed and paid for a simple order for a pair of sneakers TWO MONTHS ago and still no news from the company except for it saying the order had been shipped, Waste of time trying to track the order. Absolutely no information except saying "Shipped". No specific delivery date. It could be next year as far as I know. I will never use this company again. I have learnt my lesson and prepared to lose the cost of the item but, hopefully, this warning might spare someone the trauma of dealing with this firm.
5 comments
CS M.OzSale
Hi Denny, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I ... Read more
would be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Order 30872117
CS M.OzSale
Your parcel should have started displaying track events by now, however this is not the case. We will need to investigate further with our Warehouse Team and Logistics Partners to track down your orde... Read more
r. I anticipate this may take up to one week to review, however if there's any update sooner, we'll be sure to let you know ASAP. In the meantime can I please recommend that you continue to check the tracking portal link above every couple of days, as most tracking issues tend to resolve themselves. Please accept my personal apologies for the inconvenience caused by the delay of this order. We're on the case and will hopefully get your parcel to you in no time at all.Similar opinion? Write a review on ieatwords.com.au!
Toni
- 2 reviews
Ozsale Don't Deliver
Advertise products, take your money, and then inform you that the product is not available after many weeks past the delivery date. Then they continue to advertise the same product at a more expensive price ... if you reorder the process starts again. No delivery, product cancelled, advertised again (price increase)!
1 comment
CS M.OzSale
Hi Toni, thanks for taking your time to write us a review here. I’m sorry that the item you picked were refunded. I would like to explain on why this has occurred. When an order is placed with us, we ... Read more
are not able to anticipate any issue with the stocks we are to receive from our supplier. During the picking and packing process, should there are any short falls or any issues with the item you purchase we will then provide you with a refund. You will also receive an email stating that your order has been unfulfilled advising a refund will be done. We operate in a way that as soon as we realise there is a stock discrepancy we will immediately refund the customer.Furthermore, we will not wait for the other batch of the stock to arrive. That is the reason that you will be able to see the item on the website even though your order is being refunded. In regards to the pricing issue, the price is being set up by our supplier and not by us. The price will fluctuate depending on various reasons such as promotions, demand, season and many more. Hope the above information clarifies your doubt. Thank you.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Still waiting for my purchase from 3 weeks ago
Purchased Nike runners 3 weeks ago today, the order status has been, “stock arrived” for over a week now. The end date of the estimated delivery date is today. I emailed them last week asking for in update but yet to receive a reply. I wouldn’t purchase again with this experience.
9 comments
CS M.OzSale
Hi Nora, Thank you for writing to us. I am really sorry that you are without your order and that you have on heard back on the dispatch date of your order. May I please request you to provide me with ... Read more
your order number for me to check and locate the whereabouts of your parcel and get back to you with an update. Thank you.30894401
Still no update
Similar opinion? Write a review on ieatwords.com.au!
JohnGreater Melbourne (Metropolitan), VIC
avoid using this site
These guys are useless. Avoid this site at all costs. Been 4 weeks since I placed my order, I have had to follow them up multiple times to get an update on what’s going on. It’s been a different story every time. I ordered 4 separate items from them and finally got a dispatch notice today saying only 2 of my items are coming with no reason or explanation as to why the other 2 have not been sent. Horrible customer service
1 comment
CS M.OzSale
Hi John, thanks for taking your time to write us a review here. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I'd like to ... Read more
check on the whereabouts of your order, can you please advise your order number? I look forward to hearing from you.Similar opinion? Write a review on ieatwords.com.au!
SydneySydney
- 3 reviews
BUYERS BE EXTREMELY CAUTIOUS!!!
These guys are very misleading and deceptive. Only buy the brands that you know and trust, if you must.
I have received misrepresented items from them on at least 5 seperate occasions. The last 3 in a row was just the last straw. Especially after the first few times, I told them that this was against all Australian consumer laws. Some examples: bags advertised as 100% genuine leather, are not. Knitwear advertised as 100% Cashmere & wool, are 100% Synthetic that MELTS! Tops, dresses, pants advertised as silk, linen or cotton. ALL 100% Polyester...Read more
1 comment
CS M.OzSale
Hi, Thank you for reaching out and pass on your feedback to us. We are very sorry to hear that your purchase was not quite what you had anticipated. I would like to wholeheartedly apologise for this d... Read more
elivery experience and any inconvenience caused. Please do return the item to us for us to have a look and process a refund. You should be receiving an email with the label from Australia Post for the free return. Please do print the label, stick it on the parcel and drop the parcel off at the nearest Australia Post office.Similar opinion? Write a review on ieatwords.com.au!
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Intentionally misleading
Beware when using the Ozsale app. Almost every item is highlighted with a free delivery icon but delivery is not free!! As it turns out you need to spend $100 in the same sale to receive free shipping. There is absolutely no mention of this on the app. When I enquired about this I was told that at the top of the website it says “free shipping on eligible products”. Firstly I was using the app not the website and secondly why is every product identified with a “free shipping” icon with no mention of spending $100?
This is clearly intentionally misleading.
Well ozsale, for the sake of $9.95 delivery you have lost a customer and Gained a negative advocate.
5 comments
CS M.OzSale
Hi Steve, thanks for leaving us a review here. Please be informed that, you will need to purchase an item over the amount of $100.00 per warehouse location to be entitled for the free delivery. Also, ... Read more
the delivery fee will vary depends on the warehouse location of the items. Please note that the website has advertised on top of the page as "free shipping on eligible products". You also can see at the checkout page being mentioned the amount needed to be added to qualify for the free shipping.Where does it say you will need to 'purchase an item over the amount of $100.00 for free delivery' on the app? Never mind the web site I was using the app.
CS M.OzSale
Hello STeve, apologies for the delayed reply. If you have used the app, you would be able to see this at the checkout page where you will see a little notification under the product stating the amount... Read more
you are short of making your order free. i hope this information helps.Similar opinion? Write a review on ieatwords.com.au!
PaulineSouth East Queensland, QLD
- 2 reviews
Terrible after sales service
My goods turned up broken and Ozsale made it very hard as they continued to pretend they didn’t receive the evidence and made promises to refund without having to return a bulky table & then on seperate emails stated they wanted the table returned before a refund!! So obvious stalling tactics!!
1 comment
CS M.OzSale
Hi Pauline, thanks for leaving us a review here. I’m sorry to hear that, your order arrived broken. If you could provide me with the order number, I would love to assist you with a better solution and... Read more
make things right for you. Hope to hear back from you. Thanks.Similar opinion? Write a review on ieatwords.com.au!
mojoheeCroydon
- 21 reviews
I read the reviews but foolishly ordered anyway
Because the sandals looked good and were presented as real leather I thought that I couldn't go too far wrong. However I received the cheap looking sandals, mostly made of plastic, ugly, fit for the opp shop. I have tried to find out how to return the goods with no luck, despite following instructions, the process seems to be made deliberately complicated and difficult, I have had no recourse other than to resort to this review
5 comments
CS M.OzSale
Hi Mojohee, Thank you for taking the time to share your experience with us. We are very sorry to hear that your recent purchase was not quite what you had anticipated. I would like to wholeheartedly a... Read more
pologise for this delivery experience and any inconvenience caused. I would like to take a further look into this for you to get it resolved. Are you able to send your order number through so I can raise this with the team immediately?Order No. 30821396
Another ruse? how many times do I have to send my order number through? I would also like a complete history of the correspondence between us on this matter, as I cannot find it i... Read more
CS M.OzSale
Upon checking, I could see that, we have processed your return on 04/03/2020. The refund amount of $40.50 has been refunded back as a form of voucher into your Ozsale account and it will be valid for six months.
Similar opinion? Write a review on ieatwords.com.au!
chrisVictoria
- 2 reviews
Two months later and still waiting for my parcel and no response from customer service.
Made an order early January 2020, order was received at a processing facility 13th February in Melbourne. Was given a expected delivery date. Now is delayed for 10 days. Disgusting customer service.
4 comments
CS M.OzSale
Hi Chris, Thank you for taking the time to share your experience with us. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I ... Read more
would be more than happy to have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Can you please follow up on this tracking number 4ST0496434 as it was issued on the 31st January and as of the5th February I still Cannot track my order. I’m am well and truly over Ozsale
Tariq Sim06 February 02:45 PM
Hi Marnie,... Read more
Just what I expected automated generic response
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ViicksyMetropolitan Adelaide, SA
Worst online shopping EXPERIENCE
I mean what i said these guys just have an aussie web site .however they are running the show with out any warehouse /local inventory. Fake delivery estimates. Waiting for my order even after a month
1 comment
CS M.OzSale
Hi Viicksy, thanks for taking your time to write us a review here. I am sorry that your order was delayed. Our business model is structured in a way that we do not hold stock in our warehouse. Most ad... Read more
vertised items on our website have been held aside for us by our Brand Partners. When a sales event ends, we then order stock from our supplier based on customer purchases. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time, weather, etc. Once they have been sent only can the picking and packing commence. I would like to take a further look into this for you to get it resolved. Are you able to send your order number through so I can raise this with the team immediately?Similar opinion? Write a review on ieatwords.com.au!
Prem SaraswatiHobart, TAS
Hopeless - delivery time liars
I recently purchased a food dehydrator from OzSale. The advertising page clearly stated 3 -5 days delivery it took 18 days to be delivered. In the meantime all those lovely nectarines went in the bin, I could have purchased this same device from many other places. I enquired where it was and only received a reply AFTER it came -did I mention 18 DAYS?
Stay away - not to be trusted
1 comment
CS M.OzSale
Hi Prem Saraswati, Thank you for taking the time to share your experience with us. I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused. Our business mode... Read more
l is structured in a way that we do not hold stock in our warehouse. Most advertised items on our website have been held aside for us by our Brand Partners. When a sales event ends, we then order stock from our supplier based on customer purchases. Due to this, there are factors that are out of our control such as the supplier sourcing the stocks and sending them on time, weather, etc. Once they have been sent only can the picking and packing commence. I will have your concerns forwarded to the relevant team to have a look into it.Similar opinion? Write a review on ieatwords.com.au!
Find out how OzSale compares to other Footwear Shops & Brands
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- Verified customer
Non Receipt of Order
I ordered a pair of shoes last 26 January 2020 with an expected delivery on 13 February 2020. There were a total of 3 items ordered and was able to receive 2 of them. The order was split into 2 sections which were pants and shoes. The pants were received but the shoes were not received. I sent a follow up on the 13th since the app show progress of orders and seems like it is not moving at all since it should at least say its packed or something.
The response provided was:
I have investigated this and unfortunately, there was an unforeseen dela...Read more
3 comments
CS M.OzSale
Hi Jay, thanks for leaving us a review here. I am sorry that you are still waiting on your order and that you have not had any clarity on the whereabouts of your order. I would be more than happy to ... Read more
have a further look into this for you to make sure you get the best resolution possible, could you please provide me with your order number and I will raise this now. I look forward to hearing from you.Order number is 30810322
CS M.OzSale
Regrettably, the suppliers delayed the arrival of the stock into our warehouse, which in turn delayed our orders being dispatched significantly. I anticipate your order will be dispatched by end of th... Read more
is week and should be with you shortly. Please note once your order has been dispatched you will receive email confirmation and you will then be able to track your orders status online. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Jk
- 7 reviews
Ozsale may need to consider whether their website misleads customer
Order 30849256
I bought some Sheraton sheets -their tracking clearly states “stock arrived”. See attachment.When I enquired about delivery dates I received this pro forma response: -
‘My logistics team have told me that we are still awaiting delivery from our brand partners at the completion of the event of this sale.”
Both statements cannot be true- either stock has arrived or it has not -meanwhile Ozsale holds client funds, for weeks without proper explanation or paying interest on funds held.
Whatever ones business model-truth in advising customers and responding is required by Australian law where ever customer service is located. What is the story here?
5 comments
CS M.OzSale
Hi JK, thanks for taking your time to write us a review here. I apologise for the delay with your order. The suppliers delayed the arrival of the stock into our warehouse, which in turn delayed our or... Read more
ders being dispatched significantly. I anticipate your order will be dispatched next week and should be with you shortly. Please note once your order has been dispatched you will receive email confirmation and you will then be able to track your orders status online.That is you are saying that the stock has not in fact arrived and the statement “stock arrived’ against this order is in fact false.
CS M.OzSale
I totally understand your frustration in regards to the delay of your order. Please be informed that, the suppliers delayed the arrival of the stock into our warehouse, which in turn delayed our orde... Read more
rs being dispatched significantly. I anticipate your order will be dispatched by end of this week and should be with you shortly. Please note once your order has been dispatched you will receive email confirmation and you will then be able to track your orders status online. Thank you.Similar opinion? Write a review on ieatwords.com.au!
Charles_GaleaSydney, NSW
- 17 reviews
- 2 likes
Worse than hopeless. No
This company has absolutely no consideration for customers. Most products on sale have a 3- 7 day delivery stated. What a lot of garbage. The only thing they can supply quickly are excuses and lies.
False delivery times and a company to avoid. Top class scammers. The reviews about this company speak for themselves.
3 comments
CS M.OzSale
Hi Charles, Thank you for reaching out and raising this with us. I understand that this has been a very frustrating experience for you considering you are still awaiting your order. We understand how ... Read more
disappointing it is when expectations are not met and I sincerely apologise for the inconvenience caused. If you could provide me with the order number, I would love to assist you with a better solution and make things right for you. Hope to hear back from you. Thanks.I don't think it should get to this stage to get something done.
I have requested either an answer to my questions, or a cancellation and refund. Nothing has happened. My next move will be with PayPal... Read more
CS M.OzSale
I would like to wholeheartedly apologise for this delivery experience and any inconvenience caused.
Similar opinion? Write a review on ieatwords.com.au!
RoseGreater Melbourne (Outer), VIC
Easy transaction thanks Ozsale
Product is good very satisfied with my purchased and easy transaction for the wrong item if you wish to return. They always accommodate when you send them email..happy costumer here.. Keep it up Ozsale.
1 comment
CS M.OzSale
Hi Rose, thanks for leaving us a review here. Your time and support is highly appreciated. If you have any further questions, please let me know and I'll be happy to assist.
Similar opinion? Write a review on ieatwords.com.au!
Andy
- 2 reviews
Just got my order and I’m EXTREMELY HAPPY . Will buy again :-)
Extremely happy with the Gang watch I bought nicer than I thought .
Will be buying more gifts from the site .
Great range of products to choose from .
Happy happy customer
1 comment
CS M.OzSale
Hi Andy, thank you for taking the time putting a review here. Your feedback and support is very much appreciated!
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Yvonne P.asked
I received my ugg boots they are to big i dont want a refund just want to exchange is this possible
1 answer
CS M.OzSale
Hi Yvonne, thank you for your message and I am sorry to hear that, the boots arrived too big. Unfortunately, due to nature of our business, we do not hold access stocks. Therefore, we are unable to provide you with a different size.
Risma P.asked
Hi, there s a transaction in my bank account, money deducted from my bank account from your website on the 7th.04.2020 (active 4th April 2020) for amount 18$. The thing is i didn't make any purchased from you guys on both of that date. And i have checked my order history too, there was no any purchased made on that date. can you please check on this matter and let me know whats going on.
7 answers
I am not sure why anyone expects me to be able to answer this question, I am just a customer like Risma P and this is a question for Ozsale to address
yes, I am waiting the responds from ozsale, as i cant find any link to contact them trough their website,..(they only provide contact link when u purchased something from them)
CS M.OzSale
Hi Risma, thank you for your message. Could you please provide us the email address that has been registered with us. Once we receive your reply, we will check this for you.
Karina F.asked
Hi, I received my order, but the wrong size was sent. Could I exchange them please? I have my order number I just need a return authorization number.
9 answers
I cannot help you perhaps someone from Ozsale can. I could never work out how to return items because no accompanying paperwork ever comes with your parcel, as it does with other outlets. I always get things one size larger now to cover too small sizing.
Thanks for that. They sure give the runaround. Last item that I buy from there.
CS M.OzSale
Hi Karina, thank you for getting in touch with us here regarding the incorrect size of the item that you've received. I'm so sorry to hear this. This could be due to picking error. Please have this item return back to us and we'll refund it for you. You may lodge a return request from your Ozsale account and one of our team will get back to you with the return instruction. If there's anything else I can assist, please revert back to me. Thank you.
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CS M.OzSale
Hi Big Al, thank for taking the time in writing this review. We are so glad that you are happy with your purchase experience with Ozsale. Your support is highly appreciated!