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Reviews

4.5

2,493 reviews
5
(2,076)
4
(131)
3
(25)
2
(32)
1
(229)
  • Sender or ReceiverSender (78%) · Receiver (22%)
  • Delivery Time
    • On Time (466)
    • Early (224)
    • Unacceptably Late (28)
    • Late (20)
    • Never Collected (16)
    • Never Arrived (9)
  • Delivery Arrived in Good ConditionYes (96%) · No (4%)
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Reviewer Photos & Videos

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  • Verified customer

Self serve is great; very reasonable prices.

published

Self serve sending is really easy and cheap. Only thing is what can be sent is quite restrictive. This is some more words to make up to the 30 word minimum.



1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Review collected in partnership with PACK & SEND

  • Verified customer

Awesome service.

published

Delivered to Australia within 24 hours. Impressed. Pickup in time, easy, friendly and professional. A very efficient time and cost service. Thankyou to DHL and courier post for getting an emergency parcel to family.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Dianne, We've had lots of similar stories where we've been able to help our customers to ship emergency parcels to loved ones. It's great to hear that you were so happy with our service. We really appreciate you taking the time to let us know.

Review collected in partnership with PACK & SEND



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Jan Rowe

Jan RoweVictoria

  • Verified customer

Very happy with service so far.

published

Have used Pack and Send 5 times sending both domestically and internationally after experiencing significant delays with Australia Post due to Covid19. Really happy with the delivery time, especially international.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jan, Thanks so much for taking the time to write to us about your Pack & Send experience. It's good to know that even in the current extremely busy freight environment, we were still able to ship your goods in an acceptable time frame.

Review collected in partnership with PACK & SEND

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Andrew Black

Andrew BlackGreater Melbourne (Outer), VIC

  • Verified customer

Absolutely useless mob

published

My item wasnt ready for collection as i forgot to print out the con notes, and the driver was standing staring into my backyard. did not come back the next day, had to wait until day 3 where i had an item due to arrive so they just delivered it and picked up my package.. not the first time this has happened to me.

2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Andrew Black
Andrew Black

I should have re worded it better. The item wasn't ready because i didn't have the con notes and instead of showing up the next day it was completely ignored.

Review collected in partnership with PACK & SEND

Frederick von Dreger

Frederick von DregerFar North Queensland, QLD

  • Verified customer

Great friendly help from the staff !

published

I was very grateful to both of the friendly help from the staff who helped by printing out the forms for me since I don't have a printer at home.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Frederick, Thanks for taking the time to acknowledge to excellent service you received from our team in far North Queensland. Your feedback means a lot to our team.

Review collected in partnership with PACK & SEND

Sharron

SharronSouthwest, VIC

  • 2 reviews
  • Verified customer

Lifesaver

published

I needed to get a package to my daughter asap. I ordered it online and accidentally it came to me instead of her. She is in another state. I couldn't get to the post office due to surgery. It was easy and fast.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sharron, We're so glad to be able to help you in such an important situation. We really appreciate you taking the time to share your feedback with us.

Review collected in partnership with PACK & SEND

Demi

DemiCentral Queensland, QLD

Great service!

published

Very easy service. Parcels sent from Mackay to Melbourne within 4 days. Great price, same if not better than Aus Post.
Staff very helpful, will definitely use this service again !

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Demi, Thanks so much for taking the time to review Pack & Send Mackay. Our team there does a fantastic job and will be thrilled to receive your comments and hear how happy you were with their service.

Damo

DamoCanberra 2600, ACT

  • 2 reviews
  • Verified customer

Efficient Service

published

Great experience using Pack and Send. I packed my item and booked online with the measurements, dropped off to Pack and Send that afternoon and it was delivered safe in 2 days time. Couldn’t fault the service.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Damo, That's great to hear! So glad you were happy with your Pack & Send experience. We hope to help you again very soon.

Review collected in partnership with PACK & SEND

  • Verified customer

service centre helpful

published

decent price, helpful service centre. these guys went above and beyond to assist, even organising a refund almost after business hours were done for the day. athanks sgain for help

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sean, We really appreciate you sharing your positive feedback on your recent shipment. Our team will be thrilled to receive your comments and hear how happy you were with our service.

Review collected in partnership with PACK & SEND

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Cliff

CliffSydney Surrounds, NSW

  • Verified customer

First Time User

published

Can’t fault the service. Booked online at 0940 and the parcel was picked up in less than 15 mins. Delivered to destination in specified timeframe. No tracking info received however.
Will definitely use again though. It’s just so easy, and cheaper than their competitors.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Cliff, Thanks for letting us know about your Pack & Send experience. We're really glad you were happy with the outcome and look forward to seeing you again soon.

Review collected in partnership with PACK & SEND

Harry

HarrySydney, NSW

  • 2 reviews
  • Verified customer

Average

published

Package was collected 2 days late. I sent an Email asking why the delay and if there were any updates. A week later, I'm still waiting for a reply to that Email.

2 comments
PACK & SEND
CustomerCare P.PACK & SEND
Harry
Harry

I understand and appreciate the delays in logistics. Customer service (replying to Emails and advising of delays) is free of charge, and not not affected by COVID-19.

Review collected in partnership with PACK & SEND

Trousa

TrousaTasmania

  • 2 reviews
  • Verified customer

Great door to door self service!

published

Package ( hand made guitar) picked up as stated, 4 days later it arrived at destination intact.
For a non urgent transit I was pleasantly surprised as to the efficiency of transaction
Pickup driver courteous/obliging due to covid restrictions.
Will use again. Thank you.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Trousa, Thanks so much for taking the time to review Pack & Send. We'll definitely share your feedback with our team and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Tan

TanGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fastest service

published

I am a first time sender! Melbourne to Adelaide - I sent a very bulky item, only courier tgat would take it.
Affordable!
Fast!
From pick up to delivery 23 hours. Exceptional. Way better than Australia Post at the moment, no delays.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Tan, Thank so much for letting us know how happy you are with Pack & Send. Your review means a lot to us and we appreciate your support.

Review collected in partnership with PACK & SEND

  • Verified customer

Easy and fast service

published

On time pick up, delivery was on time, no damage and easy. I could track the parcel easily. Pack and Send provides a great service and at a reasonable cost.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Murray, Thanks so much for your positive review. This is exactly what we set out to achieve with our online self service system. So glad you're happy!

Review collected in partnership with PACK & SEND

msbusy

msbusy

  • 10 reviews
  • Verified customer

Absolutely amazing service!

published

Fast, easy, efficient and cheap! Would definitely recommend and use again. Picked up 17kg box on a Monday morning from Gold Coast - delivered to Canberra two days later. Perfect condition.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi MsBusy, Great to hear of your positive experience with Pack & Send. Thanks so much for taking the time to let us know.

Review collected in partnership with PACK & SEND

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  • Verified customer

Quick and convenient

published

Shipped numerous boxes interstate using Pack and Send using next day pick up. The booking process was clear, the delivery was within five business days and the items arrived in good condition. Would recommend and use again.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Emily, Thanks so much for your positive review. We'll definitely share your feedback with our team and look forward to helping you again soon.

Review collected in partnership with PACK & SEND

Di Prestwidge

Di PrestwidgeSouth East Queensland, QLD

  • Verified customer

So easy, quick and efficient

published

- picked up in 1.5 hrs of 5hr timeframe
- packages received 120km away in 22hrs - cheaper than the petrol to drive it there
- package received 1600 km away in 40 hrs

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Di, Wow! That's a great outcome. Your review means a lot to us and we appreciate your support. Thanks so much for taking the time to let us know.

Review collected in partnership with PACK & SEND

  • Verified customer

Now I know how to do it. Great!

published

Dropped off at depot. Fast delivery. To Army base Wodonga. Large parcel. Bike 30 kg. Reciever Happy. Too many words. Who has got the time to think up this many words??

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michaeal L, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Review collected in partnership with PACK & SEND

Michael

MichaelSydney, NSW

  • 9 reviews
  • Verified customer

finally a courier service that doesn’t suck haha!

published

these guys are reliably great. and staff have always been really helpful and generous, often just helping out with tape, packaging advice etc. i’ve never experienced a courier company that is actually helpful for small jobs and understand clients’ needs.

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Michael, That's great feedback. Thanks so much for sharing your positive experience. We're so glad to know you're happy with PACK & SEND.

Review collected in partnership with PACK & SEND

Perfect, thanks heaps

published

Absolute pleasure to deal with for the time I found the company online to delivering the package and such quick delivery, would highly recommend this company, supporting the locals - pleasure to deal with

1 comment
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ang. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.

Page 4 of 125
See all PACK & SEND reviews

Questions & Answers

Reddy V.

Reddy V.asked

Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.

Reddy V.
Reddy V.

Okay sir thank you

Betty H.

Betty H.asked

Can I send green mangoes to Melbourne?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.

Mimi T.

Mimi T.asked

Used mobile phone could send to safe to oversea?

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mimi. Mobiles cannot be sent through our online self service option. However, our Service Centres have freight options that can assist with sending this item.

Mimi T.
Mimi T.

Thank you

Get an answer from our members and PACK & SEND representatives

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