Reviewer Photos & Videos
- Verified customer
Self serve is great; very reasonable prices.
Self serve sending is really easy and cheap. Only thing is what can be sent is quite restrictive. This is some more words to make up to the 30 word minimum.
1 comment
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- Verified customer
Awesome service.
Delivered to Australia within 24 hours. Impressed. Pickup in time, easy, friendly and professional. A very efficient time and cost service. Thankyou to DHL and courier post for getting an emergency parcel to family.
1 comment
CustomerCare P.PACK & SEND
Hi Dianne, We've had lots of similar stories where we've been able to help our customers to ship emergency parcels to loved ones. It's great to hear that you were so happy with our service. We really appreciate you taking the time to let us know.
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Jan RoweVictoria
- Verified customer
Very happy with service so far.
Have used Pack and Send 5 times sending both domestically and internationally after experiencing significant delays with Australia Post due to Covid19. Really happy with the delivery time, especially international.
1 comment
CustomerCare P.PACK & SEND
Hi Jan, Thanks so much for taking the time to write to us about your Pack & Send experience. It's good to know that even in the current extremely busy freight environment, we were still able to ship your goods in an acceptable time frame.
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Andrew BlackGreater Melbourne (Outer), VIC
- Verified customer
Absolutely useless mob
My item wasnt ready for collection as i forgot to print out the con notes, and the driver was standing staring into my backyard. did not come back the next day, had to wait until day 3 where i had an item due to arrive so they just delivered it and picked up my package.. not the first time this has happened to me.
2 comments
CustomerCare P.PACK & SEND
Hi Andrew, We're sorry to hear that you weren't happy with the service you've received in outer Melbourne. Without the consignment notes, our drivers can't collect your goods as there would be no trac... Read more
king after the pickup. If we can help you further, please call us on 1300 668 000.I should have re worded it better. The item wasn't ready because i didn't have the con notes and instead of showing up the next day it was completely ignored.
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Frederick von DregerFar North Queensland, QLD
- Verified customer
Great friendly help from the staff !
I was very grateful to both of the friendly help from the staff who helped by printing out the forms for me since I don't have a printer at home.
1 comment
CustomerCare P.PACK & SEND
Hi Frederick, Thanks for taking the time to acknowledge to excellent service you received from our team in far North Queensland. Your feedback means a lot to our team.
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SharronSouthwest, VIC
- 2 reviews
- Verified customer
Lifesaver
I needed to get a package to my daughter asap. I ordered it online and accidentally it came to me instead of her. She is in another state. I couldn't get to the post office due to surgery. It was easy and fast.
1 comment
CustomerCare P.PACK & SEND
Hi Sharron, We're so glad to be able to help you in such an important situation. We really appreciate you taking the time to share your feedback with us.
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DemiCentral Queensland, QLD
Great service!
Very easy service. Parcels sent from Mackay to Melbourne within 4 days. Great price, same if not better than Aus Post.
Staff very helpful, will definitely use this service again !
1 comment
CustomerCare P.PACK & SEND
Hi Demi, Thanks so much for taking the time to review Pack & Send Mackay. Our team there does a fantastic job and will be thrilled to receive your comments and hear how happy you were with their service.
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DamoCanberra 2600, ACT
- 2 reviews
- Verified customer
Efficient Service
Great experience using Pack and Send. I packed my item and booked online with the measurements, dropped off to Pack and Send that afternoon and it was delivered safe in 2 days time. Couldn’t fault the service.
1 comment
CustomerCare P.PACK & SEND
Hi Damo, That's great to hear! So glad you were happy with your Pack & Send experience. We hope to help you again very soon.
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- Verified customer
service centre helpful
decent price, helpful service centre. these guys went above and beyond to assist, even organising a refund almost after business hours were done for the day. athanks sgain for help
1 comment
CustomerCare P.PACK & SEND
Hi Sean, We really appreciate you sharing your positive feedback on your recent shipment. Our team will be thrilled to receive your comments and hear how happy you were with our service.
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CliffSydney Surrounds, NSW
- Verified customer
First Time User
Can’t fault the service. Booked online at 0940 and the parcel was picked up in less than 15 mins. Delivered to destination in specified timeframe. No tracking info received however.
Will definitely use again though. It’s just so easy, and cheaper than their competitors.
1 comment
CustomerCare P.PACK & SEND
Hi Cliff, Thanks for letting us know about your Pack & Send experience. We're really glad you were happy with the outcome and look forward to seeing you again soon.
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HarrySydney, NSW
- 2 reviews
- Verified customer
Average
Package was collected 2 days late. I sent an Email asking why the delay and if there were any updates. A week later, I'm still waiting for a reply to that Email.
2 comments
CustomerCare P.PACK & SEND
Hi Harry, We're really sorry to hear of this experience. There have been nationwide delays in the freight industry due to the COVID-19 restrictions. So that we can respond to your enquiry, please emai... Read more
l us with the above information at [email protected], and be sure to include your contact details and tracking number with your email.I understand and appreciate the delays in logistics. Customer service (replying to Emails and advising of delays) is free of charge, and not not affected by COVID-19.
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TrousaTasmania
- 2 reviews
- Verified customer
Great door to door self service!
Package ( hand made guitar) picked up as stated, 4 days later it arrived at destination intact.
For a non urgent transit I was pleasantly surprised as to the efficiency of transaction
Pickup driver courteous/obliging due to covid restrictions.
Will use again. Thank you.
1 comment
CustomerCare P.PACK & SEND
Hi Trousa, Thanks so much for taking the time to review Pack & Send. We'll definitely share your feedback with our team and look forward to helping you again soon.
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TanGreater Melbourne (Metropolitan), VIC
- Verified customer
Fastest service
I am a first time sender! Melbourne to Adelaide - I sent a very bulky item, only courier tgat would take it.
Affordable!
Fast!
From pick up to delivery 23 hours. Exceptional. Way better than Australia Post at the moment, no delays.
1 comment
CustomerCare P.PACK & SEND
Hi Tan, Thank so much for letting us know how happy you are with Pack & Send. Your review means a lot to us and we appreciate your support.
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- Verified customer
Easy and fast service
On time pick up, delivery was on time, no damage and easy. I could track the parcel easily. Pack and Send provides a great service and at a reasonable cost.
1 comment
CustomerCare P.PACK & SEND
Hi Murray, Thanks so much for your positive review. This is exactly what we set out to achieve with our online self service system. So glad you're happy!
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msbusy
- 10 reviews
- Verified customer
Absolutely amazing service!
Fast, easy, efficient and cheap! Would definitely recommend and use again. Picked up 17kg box on a Monday morning from Gold Coast - delivered to Canberra two days later. Perfect condition.
1 comment
CustomerCare P.PACK & SEND
Hi MsBusy, Great to hear of your positive experience with Pack & Send. Thanks so much for taking the time to let us know.
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- Verified customer
Quick and convenient
Shipped numerous boxes interstate using Pack and Send using next day pick up. The booking process was clear, the delivery was within five business days and the items arrived in good condition. Would recommend and use again.
1 comment
CustomerCare P.PACK & SEND
Hi Emily, Thanks so much for your positive review. We'll definitely share your feedback with our team and look forward to helping you again soon.
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Di PrestwidgeSouth East Queensland, QLD
- Verified customer
So easy, quick and efficient
- picked up in 1.5 hrs of 5hr timeframe
- packages received 120km away in 22hrs - cheaper than the petrol to drive it there
- package received 1600 km away in 40 hrs
1 comment
CustomerCare P.PACK & SEND
Hi Di, Wow! That's a great outcome. Your review means a lot to us and we appreciate your support. Thanks so much for taking the time to let us know.
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- Verified customer
Now I know how to do it. Great!
Dropped off at depot. Fast delivery. To Army base Wodonga. Large parcel. Bike 30 kg. Reciever Happy. Too many words. Who has got the time to think up this many words??
1 comment
CustomerCare P.PACK & SEND
Hi Michaeal L, Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
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MichaelSydney, NSW
- 9 reviews
- Verified customer
finally a courier service that doesn’t suck haha!
these guys are reliably great. and staff have always been really helpful and generous, often just helping out with tape, packaging advice etc. i’ve never experienced a courier company that is actually helpful for small jobs and understand clients’ needs.
1 comment
CustomerCare P.PACK & SEND
Hi Michael, That's great feedback. Thanks so much for sharing your positive experience. We're so glad to know you're happy with PACK & SEND.
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Perfect, thanks heaps
Absolute pleasure to deal with for the time I found the company online to delivering the package and such quick delivery, would highly recommend this company, supporting the locals - pleasure to deal with
1 comment
CustomerCare P.PACK & SEND
Hi Ang. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
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Questions & Answers
Reddy V.asked
Hi sir I received one mail from pack and send services what is there mail.my parcel is there that visa and documents.there are asking money for delivery charges. You are asking for delivery charges or not? And if ask Canada to India how much is there? And cash on delivery is possible or not?
Please tell me sir
2 answers
CustomerCare P.PACK & SEND
Hi Reddy. What you are describing should like a scam we have heard about before where the scammers are using our brand name to ask you for money for fake delivery charges. We don't ask the receiver to pay delivery charges before we will deliver a parcel. We also don't send from Canada to India. Best of luck. I hope you are not the victim of a scam.
Okay sir thank you
Betty H.asked
Can I send green mangoes to Melbourne?
1 answer
CustomerCare P.PACK & SEND
Hi Betty. No food based products can be sent through our online self service option. However, our Service Centres have freight options that may be able to assist with sending this item.
Mimi T.asked
Used mobile phone could send to safe to oversea?
2 answers
CustomerCare P.PACK & SEND
Hi Mimi. Mobiles cannot be sent through our online self service option. However, our Service Centres have freight options that can assist with sending this item.
Thank you
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CustomerCare P.PACK & SEND
Hi Matt, Thanks so much for your feedback. Glad you're happy with our online self service. Although there are some items that can't travel through the online self service system, you can check with yo... Read more
ur nearest Pack & Send service centre who will be able to find a solution to assist you. Check our website for your closest location - https://www.packsend.com.au/service-centres/