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Reviews

(11)
(0)
(0)
(0)
(3)
  • Build Quality
    4.2 (5)
  • Value for Money
    3.2 (6)
  • Ease of Use
    4.6 (5)
  • Cleaning & Maintenance
    4.2 (5)
  • Room Type
    • Living/Dining Area (3)
    • Whole House (3)
  • Noise Level
    3.8 (5)
  • Heating / Cooling Speed
    3.6 (5)


Lozza

LozzaPerth, WA

  • 6 reviews

No Recommendation

published

Our $10,000 Panasonic Air Conditioner with a 5 year warranty failed just 2 months out of warranty. It has therefore cost us $2,000 per year to own this unit. I understand a warranty is a warranty, but 2 months out of a five year warranty for such an expensive item, with no help from Panasonic. I would not recommend buying this brand air conditioner due to lack of customer service. I would have been prepared to pay a nominal sum if Panasonic would entertain it, but they made no such offer.
The model number is U-140PE1R5.



Purchased in December 2021 for $10,340.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Home Insulation Level Good
Room Type Whole House
See all answers

chris

chrisWestern Australia

worst purchase i have ever made

published

I've had this unit installed for 2 years and it has never worked. from dodgy install from authorised Panasonic installer to the authorised repairer not knowing what is wrong with it had it checked by 3rd party for size and it is adequate for the space i am trying to cool. i cant run more then 3 zones the master room can't cool during the day. I am now asking Panasonic to repair by replacement to no avail. Will never purchase another Panasonic item again

Purchased in May 2021.



Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
See all answers
Sajimon

SajimonPerth, WA

  • 3 reviews
  • 1 like

Honestly disappointing from such a big company

published

I got my Panasonic ducted reverse cycle 14 kw system installed by ford& doonan, through my builder, 2018, April 5.During first 6months it exceed my expectation, slowly from the summer we noticed it takes more time to cool, also system take10 to 15 minutes to start, after switching on. This winter heating function doesn’t even work properly. I called Panasonic call centre and they send a technician quickly.
He reported that 3/8 liquid line service valve is leaking need to replaced. It’s terrible experience from $14000 value equipment performing so poorly,

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Whole House
See all answers
Richard SMITH

Richard SMITHPerth, WA

  • 7 reviews

Perfect and comfortable

published

Upgraded after advice from several installers saying my old unit was to small for the area concerned. Glad I took there advice. Nice and cool in summer and warm in winter. Glad I changed.

Purchased in August 2021 at Harvey Norman for $1,200.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
See all answers
1 comment
Panasonic
Panasonic Australia C.Panasonic

Hi Richard, thanks for the review, yes you definitely need the right size air con for the space, the size does need to be right for the application. Glad they were able to help you with the best fit.


cliff

cliffSouth East Queensland, QLD

  • 7 reviews
  • 6 likes

cheap to run and very quiet and easy to use,

published

we wouldnt do without it,as its very good quality and easy to manage,with an excellent remote, it probably would cover a much bigger area but it in a very large room as it is

Purchased in July 2021 at mooloolabah.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Good
Room Type Living/Dining Area
See all answers
1 comment
Panasonic
Panasonic Australia C.Panasonic

Hi Cliff, thank you for your positive review on your air conditioner.


Wonderful system...absolutely perfect !

published

Purchased in July 2021 for $13,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Heating / Cooling Speed
Home Insulation Level Average
Room Type Whole House
See all answers

Sewsoau

SewsoauAdelaide

  • 11 reviews

Absolutely brillliant

published
Date PurchasedJun 2018
1 comment
Panasonic
Panasonic Australia C.Panasonic

Hi Sewsoau, thank you for taking the time to provide detailed feedback on the operation of your air conditioner, it is great to hear it is serving you so well in this hot summer we are currently having.


HTR

HTRmelbourne

  • 2 reviews
  • 2 likes

Efficient and Cool

published
Date PurchasedAug 2013
1 comment
Panasonic
Panasonic Australia C.Panasonic

Hi HTR, thank you for the feedback and taking the time to provide the feedback on the Authorised Service Agent and their ability to assist you with the repair of your unit.

Southern ROO

Southern ROOSussex Inlet

  • 3 reviews
  • 3 likes

Early days - so far so good.

published
Date PurchasedAug 2018
1 comment
Panasonic
Panasonic Australia C.Panasonic

Hi Southern Roo, thank you for the detailed information on your air conditioner, we hope that you enjoy a nice cool summer with your new air con.

Priscilla

PriscillaAU

  • 2 reviews
  • 4 likes

Best thing we have done!

published
Date PurchasedJun 2018

jjacer

jjacerForest Lake

  • 24 reviews
  • 4 likes

Incredible powerful and economical AC

published
Date PurchasedFeb 2015

MelN

MelNSydney

  • 9 reviews
  • 1 like

Awesome air con - I'm in love!!

published
Date PurchasedNov 2016

Alan

AlanTempe

  • 2 reviews

perfect temperature all year

published

this air conditioner was installed to existing ducting in february on a high 30 degree day after the installation was completed it took the unit 15 minutes to take the inside temperature from 38 degrees to 20 degrees in a 3 bedroom house it was recommended by the mechanic who had serviced my old unit which had lasted 14 years, Very pleased with its performance efficiency and cost to run .

Date PurchasedFeb 2017

Gadget man

Gadget manPerth

  • 5 reviews
  • 10 likes

Review for New model S-100PE1R5/U-100PE1R5

published

This is a review of the latest model panasonic unit. In short it is wonderful, I've only had it for 6 months, and it worked flawlessly in the very hot weather in March, and kept our house toasty warm in winter. The best part is that our power bill is less than from our previous house with a 10 year-old Hitachi unit. Let me qualify this by saying that we've moved to a smaller house, with newer insulation.

Otherwise, the outdoor unit is extremely quiet. It is mounted on the wall just outside our living room, and I can barely hear it when the house is silent.

The indoor unit is also fairly quiet and we often forget that we've left it on.
Quiet, efficient, effective
None that I can think of.

Questions & Answers

Lozza

Lozzaasked

I find it interesting that Panasonic choose to answer or comment only on the the good reviews and there is no comment on any one who has a problem. Wonder why?

3 answers
Sajimon
Sajimon

Yes, they never responded to my review even I give more than enough time to resolve the issue, it also took more than three weeks to fix the problem

Lozza
Lozza

My air con that cost $10,000 failed just 2 months out of 5 year warranty and their answer is basically - tough luck

Panasonic
Panasonic Australia C.Panasonic

Hi Sajimon, we contacted you privately to ask for your case reference number so we could assist you further as we aren't aware of exactly who you are via Product Review.


Attempt2

Attempt2asked

Good morning, I have just had a quote to install a Panasonic Ducted A/C unit to my house, the unit is an S-140 (that's the only model no. supplied). I live on a Cottage Block in WA, size approx. 400m2, neighbours are very close. The unit would be installed literally on the fence line with the neighbours house approx 1-2 meters away (bedroom side). My question is; does Panasonic do a 'Sound Isolation box' such as the one Daikin does which lowers sound by approx 50%?. My concern is that I have this unit fitted and then only to have a complaint about the noise (which cannot be fixed)

1 answer
Sajimon
Sajimon

I am not sure about that you may need to check with installer, mine is Ali 450m block it makes noise


Sentinel L.

Sentinel L.asked

Does this system uses single phase or 3 phase power please?

2 answers
Sajimon
Sajimon

Single phases

Panasonic
Panasonic Australia C.Panasonic

Hi Sentinel, yes it is single phase.


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