Listing monitored by Panasonic

161 questions from our users

Gai C.
Gai C.asked

We have a Panasonic DMR-HWT260GN bpught 6 months ago. It worked fine until recently. I can't auto tune in any tv channels at all and clock wont auto tune. When we go through the tv only, the channels work fine which makes me think aerial connection and signal is ok. I have done a factory reset. Can you help please.



2 answers
Mark
Mark

Have you checked all the cabling running into the Panasonic, particularly the cabling running into loop in and loop out for antenna?

Panasonic
Panasonic Australia C.Panasonic

Hi Gia, Please give our customer service team a call on 132600 and they will trouble shoot to understand the issue and help sort it out.

Thanks

Vince W.
Vince W.asked

I get a disc is out of space message even after I deleted all programs. I have re-formatted the drive as per menu.



2 answers
Panasonic
Panasonic Australia C.Panasonic

Hi Vince, please give our customer service team a call on 132600 and they will assist you in getting this resolved.

Thanks

Vince W.
Vince W.

Thank you for getting back to me. I found a video clip on the net that showed me how to take care of the problem.
Thanks again, Vince Willcocks

John V
John Vasked

I purchased a Panasonic HWT260 recorder a couple of months ago and its been going fine until last week when suddenly there was no video output - just a blank screen that does flash up a pixellated mosaic a couple of times. I've powered the unit off completely, checked the firmware is on the latest version and turned the quick start off. No change. I plugged the HDMI into a different TV and the picture comes up fine! Looked at the troubleshooting section of the manual it says ' This phenomenon may occur, depending on the TV setting when 'quick start' is activated. Say it may be prevented by connecting to a different video port on the TV.
What's this all about? My TV only has one HDMI port so that's not an option. How can I stop this happening?



3 answers
Mark
Mark

How old is your HDMI cable? You might want to try replacing it. If that doesn’t resolve your issue, try performing a factory reset on your recording device.

Mark
Mark

P.S. You don't need to spend any more than around $30 for a new HDMI cable.

John V
John V
Peter the Tenth
Peter the Tenthasked

We bought a Panasonic DMR-HWT260 about 5 months ago. When it goes, it does the job we expected.

However, randomly (every two or three days) it will not start: it just shows "Hello" or "Please Wait", which goes on for ever. We have to disconnect the power at the wall socket and reconnect it after about 10 seconds. Once it reboots, it shows "Please wait" for about a minute before going into Standby mode. It will then start and shows the last channel we viewed the previous day.

I have been hoping there will be a software/firmware update to fix the problem but it just keeps on happening. Current F/W is v1.04 Does anyone else have this problem? Is there a solution or should I send it back for a replacement?

2 answers
Mark
Mark

Yep I experienced that problem too immediately after purchasing my device. I resolved that problem by doing a factory reset.

Panasonic
Panasonic Australia C.Panasonic

Hi Peter, please let us know if you are still having issues, if so please call 132600 and speak to one of our customer service team members.

Thanks

Susan T.
Susan T.asked

When I am watching a recording on dmr-hwt260 the screen sometimes blanks out and I lose a few seconds. It will happen again and again. I rang Panasonic and the man I spoke to, would not listen, He blamed the HDMI cable, my unit is new and so is the HMDI connection. He insisted I had to try a different cable. So, I have tried another connection, in another TV port. I am betting the problem continues, as all other devices work with the same HDMI cable and TV port but he just would not listen. Next he will blame the antenna and tv station, It is of course never Panasonic's crappy systems.

No answers
sauer kraut
sauer krautasked

how to iastall apps like 7plus 9now prime ?

4 answers
D Flated
D Flated

not possible I tried

sauer kraut
sauer kraut

than the whole thing is just a waist of money

Panasonic
Panasonic Australia C.Panasonic

Hi Sauer, Best to give our customer service team a call and they will explain further to you.

Thanks

Susan T.
Susan T.asked

can I get freewiew plus

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Susan, Please give our customer service team a call on 132600 and they will explain further to you.

Thanks

Clevernanny
Clevernannyasked

our dmr-hwt 260 shows constant loading to freeview on the 7 network without connection. all attempts to disconnect fail . all other channel connections work normal. 7 plus user has been registerd but unable to connect, all clues to remedie appreciated. john

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi John, please give our customer service team a call on 132600.

Thanks

Susie
Susieasked

How do you delete a recording of live tv that is in progress?

No answers
glen s
glen sasked

Is the hwt260gn a recorder/player or just a recorder?

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Glen, Please give our service team a call on 132600 and they will be able to help you.

Thanks

RayS
RaySasked

Any idea why ABC Iview has stopped working in the past week ( since daylight saving ended of course in Victoria ) on my HWT260? The Iview screen says check the clock but it is on automatic and all the regular TV programs are fine.
Thanks

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Rays, Please give our customer service team a call on 132600 and they will be able to assist you.

Thanks

Mike
Mikeasked

I have just auto tuned all TV channels, now I cannot access my recorded programs. No menu, no nothing. It's like it's not sending anything to the TV at all. Help please.

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Mike, please give us a call on 132600 and the team will be able to assist you.

Thanks

Anne444
Anne444asked

When set to Record it is not recording. The recorded channel shows "no signal" so there is no picture and no recording. I have had the machine for 6 months and this is the 1st problem. Very frustrating as I am missing programs I want to record and watch when convenient. Help please.

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Anne444, Please give our customer service team a call on 132600 for assistance.

Thanks

Ken
Kenasked

We have a Panasonic DMR-HWT260 and a blue timer symbol has appeared on the guide for two series recording programs. How do I remove these blue timers? When a red timer symbol appears, I have no trouble removing it, but I am unable to remove the blue symbol and the program, which we no longer wish to watch, continues to record.

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Ken, Please give our customer service team a call on 132600 and they will assist you with the above question.

Thanks

Mrsflash
Mrsflashasked

My Panasonic dmrhwt260 has just started showing all channels in black and white not colour transmission. Any clues? Was fine yesterday and nothing has changed with the aerial or antenna connections etc. Unit is only 12 months old.

1 answer
Panasonic
Panasonic Australia C.Panasonic

Dear MrsFlash, Call the Panasonic customer service team on 132600 and they will assist you.

Thanks

Iang38
Iang38asked

I have a new DMR-HWT260 Recorder and am having trouble recording subtitles. When I set the recorder subtitles is switched to Auto but when I replay there are no subtitles (even though I know they were included in the program as broadcast.)

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Iang38, Please give our customer service team a call on 132600 and they will be able to assist you.

Thanks

Matt B
Matt Basked

How do I install STAN on to my DMR-HWT260?

2 answers
Damien T
Damien T

i cannot help. the panasonic does not do what i want as a PVR. ie either continuous recording and no reverse or reverse with only last 6 hours if turned on! replaced by Beyonwiz.

Panasonic
Panasonic Australia C.Panasonic

Hi Matt, Please call our customer service team to assist on 132600.

Thanks

Alana
Alanaasked

What does remote control 1 mean

4 answers
Damien T
Damien T

Sorry I cannot help. Got rid of the machine in favour of a Beyonwiz. Much better machine.

Panasonic
Panasonic Australia C.Panasonic

Hi Alana, Thanks for reaching out, please give our customer service team a call to assist you with your enquiry.

Thanks

Alana
Alana

Phone number?

Paul S
Paul Sasked

I have a panasonic hdd recorder model
Dmr-hwt260 and the volume on sd
Channels is much lower than the HD ones
How can it be fixed?

1 answer
Panasonic
Panasonic Australia C.Panasonic

Hi Paul, thank you for you request, please contact our customer service team on 132600 for assistance.

Thanks

Paul S
Paul Sasked

Re panasonic hdd recorder model
Dmr-hwt260 the sd channel volumes are much lower than the HD ones
How can I fix this problem?

2 answers
Damien T
Damien T

Sorry I found the machine not useful for my needs. Replaced it with a Beyonwiz which does what I want.

Panasonic
Panasonic Australia C.Panasonic

Hi Paul, Please give our customer service team a call on 132600 and they will be able to assist you.

Thanks

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