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Rick H.Greater Melbourne (Inner), VIC
Don't waste your money or time
System puts out air about 5 degrees cooler then the air going in but according to the so called technician that spent about two minutes, the our side unit is OK so bad luck, suck it up and put up with it, pathetic at best.
December 12th 2022 Update: Full of crap
So their so called technician who came out, sent report to Panasonic with incorrect information so, get call from Panasonic saying nothing wrong hahaha, have request to have someone with any idea about split systems to come and do a decent inspection, problem with Panasonic is they don't exist.
Purchased in October 2021 for $2,700.00.
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wilgregPerth, WA
- 2 reviews
Fan on / off
Why does the fan keep going on and off it drives us mad ! We have 6 other aircons different make where at night you turn down to quiet and the fan just keep running very quietly. Lucky this one is not in our bedroom! As I would throw it out. We were advised that the new 7.1 kw unit was the quietest on the market.
Not at all happy .
Greg
Purchased in April 2021.
1 comment
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LeaIllawarra, NSW
- 6 reviews
So glad to have on those hot days.
Bought this unit due to the excessive heat we have experienced over the last few summers.
Cools down efficiently & quietly. Haven’t noticed any huge increase in power bills, cools down large living area & whole house if all windows & doors are closed to stop cool air escaping.
Purchased in February 2021 for $1,250.00.
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Find out how Panasonic ECONAVI AERO CS/CU-Z71TKR (7.1kw) compares to other Split System Air Conditioners
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Worst customer service
I bought a brand new air conditioner on 9 January 2022 and got it installed on 18 January 2022. Since then air conditioner did not run for five minutes. Panasonic is not giving me replacement air conditioner whereas sending technician again and again to my place. Technicians are unable to fix it but doing experiments.
Despite spending $1669 for air conditioner I am not enjoying it in Canberra's hot summer.
I will never buy any Panasonic product.
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Haley39Mid North Coast, NSW
- 6 reviews
- ECONAVI AERO CS/CU-Z71TKR (7.1kw)
- Verified purchase
Efficient, quiet & cool
Extremely happy with my new air conditioner - I have a large open home with lots of windows and glass doors and high ceilings. This A/C is super quiet, cools the room within seconds and flows into adjoining areas. It's coped easily during a very hot summer. Easy operation, slimline design which blends into the room nicely.
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RemDeeragun
- 2 reviews
Do not buy customer service is non existing
Not good my unit has died just out of warranty. Panasonic won't have anything to do with it even though it is consumer law to cover a product outside of warranty if it has not had a reasonable life expectancy. Panasonic won't help because the tech can't find the leak therefore in Panasonic eyes no problem. It does not work I would never ever purchased this product if I knew it would only last 10 months out of warranty. My last unit a Kelvinator lasted 17 years had to replace it because parts no longer available. Replace my unit and stop my family from suffering through extreme heat cause you don't care about your customers. Panasonic reviews are dreadful as a company you need to fix this.
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omoplata84sydney
- 2 reviews
- ECONAVI AERO CS/CU-Z71TKR (7.1kw)
- Verified purchase
exceptional unit
Had 2x 7kw units installed and 2x 2.5 kw units installed recently.
Whisper quiet units with good features plus they look good on the wall. Love the econavi feature.
Compared specs against major brands and found the Panasonic was best in almost every aspect.
Bought the units through a company named Arncliffe Babylon, found on gumtree (search "Air Conditioning"). These guys are excellent, service was outstanding! Check them out for prices. I spent weeks getting pricing and no one came close to these guys and they deal with multiple brands. ...Read more
Had 2 issues which were manufacturer issues not installation, notified the installer and he returned on 2 separate occasions to inspect the issues without any fuss or talk of charging callout fees etc. Their pricing was They have been in for just over a week now and at the moment seem to be living up to their hype. Will get a real test when summer hits. Will report back more about the units performance etc then.1 comment
Panasonic Australia C.Panasonic
Hi Omoplata84, thank you for taking the time to provide your feedback, we are pleased to hear you have had such a great experience with the units and the installer.
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Dale
- 7 reviews
Lower costs yet great output
This heats and cools our entire 4 bedroom home. Great options to select to keep the running cost down too so no nasty electricty bills anymore yet we stay in high comfort! Very quiet operation too and easy to understand instructions. Modern design fits in well with our decor. We no longer need any extra fans or heaters so more space for us too!
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MeganPerth
- 4 reviews
- 2 likes
So efficient and quiet
Such a quiet product with such a powerful motor. I am so glad I decided to go with this rather than a cheaper brand. As is always the case you really get what you pay for and while this might be a bit more of an outlay, it is worth it. Especially if a third of the cost of getting aircon is on the install. Highly recommend
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StennyBrisbane
Very disappointed.
Bought this unit in October 2017, only used it a handful of times before we realised it wasn’t cooling properly, it was basically acting like a powerful fan. We tried several different settings even having it down at 18c for two hours and still not cooling. Contacted Panasonic who advised us to contact their preferred local technicians in Brisbane. The customer service agents at the preferred technician company were uninterested and unhelpful and I was told the first assessment appointment would be two weeks away (in the middle of Brisbane summ...Read more
er!). The first technician who arrived was helpful and was able to identify the problem quickly. Took nearly 2 weeks for the follow up visit technician to arrive as the staff forgot to call me to arrange a suitable time. After arranging a time they sent a technician 4 hours early! Good job I was at home otherwise I’d be waiting another two weeks for the follow-up appointment. One month later and still not fixed, just waiting on a part. Not happy with the long wait to get a technician, nor the quality of customer service at the technician company. I expected more from such a so -called quality company as Panasonic.Similar opinion? Write a review on ieatwords.com.au!
Kwan
- 4 reviews
My idea conditioner
I am happy with the unit's cooling or heating. It cools the house promptly. I cant believe how it can work efficently. My family loves it so much. Perfect! I cant live without it. It is running quietly and even cant hear any sound. It is great value of money.
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NicholasMelbourne
- 6 reviews
- 2 likes
Awesome aircon - loving summer once again!
The good: excellent power and cools the house very quickly on a boiling hot Melbourne day. It has a feature to purify and santise the air. Very quiet unit outside. It was on sale and there was a cash back offer at the time.
The bad: the feature for the fins to move sideays hss stopped working.
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SUBIngleburn
Very upset about performance!
Waiting 2 two weeks to get Panasonic people to come and inspect why it's not cooling. Unit is just a powerful fan. Bought from Good Guys and installed by qualified people. Very bad service and service booked two times. No one contact me yet to solve the problem. Running 4 to 5 hours don't make any difference. Wast of money.
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Craig_Powell
- 4 reviews
- 3 likes
Fantastic aircon
Love this .Installed 1 week ago . So easy to use and cools the house down in a flash. Would highly recommend. Got a great deal from the Good Guys. The unit is really quiet, not like the LG i had which was so load and ate the power up.
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JayjayMelbourne
- 13 reviews
Nice unit
This is our first Split System purchase. This model is brand new and works really well. Its quiet and effective.
A bit of a hiccup at installation, due to the Installer putting in a faulty Circuit Breaker. This installer was provided by the retailer not, Panasonic.
Panasonic sent their repairer, the fault was discovered and the original Installer promptly fixed the problem.
Panasonic customer service is excellent. We cannot fault their manner and efficiency.
Overall very happy with the product and Customer Service we have received.
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Find out how Panasonic ECONAVI AERO CS/CU-Z71TKR (7.1kw) compares to other Split System Air Conditioners
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Questions & Answers
Trevor P.asked
Is the CS-Z71TKR wifi - Bluetooth capable?
1 answer
Panasonic Australia C.Panasonic
Hi Trevor, yes you are able to add the external wifi controller. For more details please see the following information
https://www.panasonic.com/au/air-conditioning/residential/smart-control-solutions.html
Reg Pasked
Price, efficiency and colour
1 answer
Really efficient price good paid $1000 4.2kw and $200 cash back. White/cream head unit with cream outdoor unit
Lachie Basked
Hi,
Is there a way to turn this onto dehumidifying mode? We get a lot of moisture/mould. If it can dehumidify what do I press on the remote? The instructions were not clear in regards to dry mode and the likes. Explain it to a child (even though I am 31).
Thanks
No answers
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Panasonic Australia C.Panasonic
Hi Wilgreg, thank you for the review, please contact our customer service team on 132600 and we can try and assist you with getting the best from your air conditioner.