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DeeGreater Melbourne (Outer), VIC
Perfect
So much easier to pick up from my local parcel point; I can pick it up at any time I want, even on a Sunday which is so convenient. Thank you
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InezGreater Melbourne (Inner), VIC
Not Very Helpful
It seems that Parcelpoint expects only a very straightforward process. Parcel delivered to one of their stores, customer collects, that’s it. If you need extra help, they seem reluctant to assist or even read your entire email before replying instead of just identifying key words in the email.
Recently had two parcels from two different senders sent to one of their stores (same store). One delivered no problem, another was somehow delivered to the store’s business PO BOX. Contacted Australia Post and was advised it was because as as a busines...Read more
s, the store had a mail redirection order to their Po Box (Australia Post advised us this in writing). Contacted parcelpoint if they could help ask the store to check their PO BOX. They keep replying that they are not the courier and asked us to ask the sender to reroute the parcel? After explaining again, advised us that the parcel is in the store ready for collection. But as we mentioned before, there should be two parcels ready for collection in this store. So was it the parcel from Po Box or the other one? If there is only one parcel available then surely it means one was still in their Po Box? Emailed again, then was advised that the store has checked their mailbox (not PO Box?) and nothing was there. So Australia Post was wrong then or they have not checked their Po Box? And again, we were advised that ParcelPoint was not the courier that they could not do anything? We are well aware that Parcelpoint provides delivery points for their customers and is not involved in the shipping process. The reason we asked if Parcelpoint could ask the store to check their Po Box is because Australia Post tracking showed that the parcel has been delivered to the store’s business Po Box and the reason that happened was because the store as a business had a mail redirection order (According to Australia Post anyway). Well I guess Parcelpoint is under no obligation to go any extra mile.
1 comment
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JLLPeel, WA
- Verified customer
Excellent Service
The package arrived early in excellent condition.
Communication regarding delivery of the package was very clear and easy to follow.
Will use your service again - a very reliable of receiving goods.
1 comment
Excellent.
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BrendaSouth East Queensland, QLD
- Verified customer
Great service, can pretty much pick u anytime due to the long hours.
Advice that parcel was here was earlier than I expected, and long hours at Margate depot meant I could pick it up virtually whenever I wanted to. Absolutely perfect - thanks!!
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- Verified customer
So close to home and easy pickup thank you
This is a good service, that is close to home. The package arrived quickly. Good service at the point of pick up. Prompt notification of arrival of package. Thank you all that were involved.
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- Verified customer
The staff are super friendly and helpful! I feel satisfied with the customer service every time I come.
I was supplied with accurate and helpful tracking information. The location is just a bit far from my place so I had to walk a longer distance than to my usual Australia Post Office. However I like the staff’s friendliness and consideration at this Parcel Point place much better.
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- Verified customer
Great idea. Not the best in a pandemic, tho' maybe no worse than picking up from the post office.
Timely, convenient and $1 less than Aus Post delivery. A good excuse to get out of the house and go for a short walk in an empty street. All good.
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KoushikSouth East Queensland, QLD
- Verified customer
Great option for convenient picking!
Package received in good condition. The tracking information was accurate and the delivery was swift. The timings of the parcel point are flexible and can be collected on Sundays as well.
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- Verified customer
Easy pick-up
Parcel was delivered to pickup point earlier than origionally expecting and the location was close to my home which made the whole experience seamless. I'll be using this form of delivery again.
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- Verified customer
Okay, but more updates for tracking
I recently ordered textbooks for Uni. The parcel arrived in 11 working days. Whilst I believe the time for delivery was prompt, the tracking opportunity was poor with limited updates. I also called the customer service line, and the person working for Parcelpoint had quite poor customer service skills, and seemed uninterested in answering my questions.
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Rain S.
- 2 reviews
- Verified customer
Easy pick up!
The package arrived a day early for pick up - it was just a little difficult to locate the reception in my opinion but otherwise amazing self pick up experience. Would choose this delivery option once again!
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They are slow and do not deliver!
Parcelpoint recently became available for eBay users as an alternate to Auspost. I used them, thinking there was a place open for drop-off on Sunday. But, only to realise they were not collected until Monday evening. I could have gone to the post office on Monday and it would been dispatched by noon! What's worse is that parcelpoint do not deliver to the addressee. I only discovered that. So, what's the point of paying the same price just to be delivered to a place for collection? I could have used Auspost for the same price for door-to-door delivery. Finally, tracking shows that their movements is really slow. Shower than Auspost. Not impressed.
1 comment
Natasha R.ParcelPoint
Hi,
Thank you for your feedback and we truly apologize for any inconvenience caused. ... Read more
We are always looking to improve our services and we would like to look into this further. We will send you a PM shortly. Thank you -- Dee from ParcelpointSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Uni textbook delivery
Have not used them before this but very happy with their service! timely information updates, and super fast! Got my books in time for the start of the semester. Would definitely recommend to other people.
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EllenSydney, NSW
- Verified customer
So easy to use!
I found it extremely helpful and easy to pick up from the pick up point. If my parcel gets sent to my local post office it’s too hard for me to pick it up within business hours.
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Ellen McCabeSydney, NSW
- 2 reviews
- Verified customer
Quick delivery... friendly service with a smile when picked up parcel
Faultless service ..the parcel
Arrived on time in good condition and store person was friendly and checked Rhaa as t information on label was correct and mine checked ID information was accurate
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MelanieSydney
- 2 reviews
- Verified customer
Convenience
After receiving an email saying my order had arrived, it was just a quick walk from home to my local pharmacy to pick up my package. So much quicker and more convenient than lining up at the Post Office to get a parcel. Very impressed with Parcelpoint :)
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- Verified customer
Ideal
Good tracking information. Then I received an email to tell me it had arrived and I picked it up the next day. Too easy :-) I highly recommend parcel point, if like me you're not home to sign for your parcel.
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MelbgalMelbourne
- 4 reviews
- Verified customer
So convenient
So convenient to pick up parcel from my local parcel point pick up which is my local newsagent. And parcel is more secure than just being left at front door.
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- Verified customer
Good communication, accurate timeline.
Good updates on package tracking. Tracking showed package arrival before e-mail of its arrival hit my in box. Surprised that the pharmacy where my package was sent was open till 5pm.
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- Verified customer
So convenient and Easy
My package arrived before the due date. So easy and convenient. Details of pick up were simple and easy to follow. I will definitely use again and recommend this service.
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Questions & Answers
Lolasked
Hi, I ordered a parcel from Zookal and received a notification from parcel point on 16/12/19 that it had arrived at my collection point. I went in to collect and was told it had not arrived. I went in again today (21/12/19) and was told it was not there. My collection code is: PMBZMTS3. According to parcelpoint it is awaiting collection, yet the place I am supposed to collect it from tells me it is not there. Could someone please advise me on the actual situation? Thank you
2 answers
Natasha R.ParcelPoint
Hi Lolita,
We truly apologize for the inconvenience and confusion caused by this.
Can you please advise what location you sent to? Please also confirm if you have not received the parcel.
You may reply here of send us a PM, which ever works for you.
Thank you -- Dee from Parcelpoint
They might have delivered it to another pick up place. Had smiliar experience.
Tranasked
Hi there, I am expecting parcelpoint parcel to be sent to my home address via courier but I will not be home. Will the courier leave in safe place if available or send to local post office? Or is signature required?
1 answer
Natasha R.ParcelPoint
Hi Tran, Thank you for contacting us. Can you message us your parcel details so we can further look into it? Thank you. - Dee from Parcelpoint
Sonia L.asked
Hello, could you please let me know how much it would cost to send a box weighing 2.6kgs and it measures 32x30x23. It is to be delivered to Kingaroy from Hoppers Crossing. Vic. Sonia
No answers
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Natasha R.ParcelPoint
Hi,
Terribly sorry for this inconvenience. We would like to look into this further. ... Read more
I will send you a PM shortly. Thank you,