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Reviews

4.4

2,033 reviews
5
(1,587)
4
(144)
3
(75)
2
(60)
1
(167)
  • Sender or ReceiverSender (5%) · Receiver (95%)
  • Delivery Time
    • On Time (992)
    • Early (490)
    • Late (104)
    • Unacceptably Late (57)
    • Never Arrived (27)
    • Never Collected (14)
  • Delivery Arrived in Good ConditionYes (98%) · No (2%)
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Dee

DeeGreater Melbourne (Outer), VIC

Perfect

published

So much easier to pick up from my local parcel point; I can pick it up at any time I want, even on a Sunday which is so convenient. Thank you



Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Inez

InezGreater Melbourne (Inner), VIC

Not Very Helpful

published
Sender or ReceiverReceiver
Shipping TypeDomestic
1 comment
ParcelPoint
Natasha R.ParcelPoint
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JLL

JLLPeel, WA

  • Verified customer

Excellent Service

published

The package arrived early in excellent condition.



Communication regarding delivery of the package was very clear and easy to follow.

Will use your service again - a very reliable of receiving goods.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
JLL
JLL

Excellent.

Review collected in partnership with ParcelPoint

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Brenda

BrendaSouth East Queensland, QLD

  • Verified customer

Great service, can pretty much pick u anytime due to the long hours.

published

Advice that parcel was here was earlier than I expected, and long hours at Margate depot meant I could pick it up virtually whenever I wanted to. Absolutely perfect - thanks!!

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

So close to home and easy pickup thank you

published

This is a good service, that is close to home. The package arrived quickly. Good service at the point of pick up. Prompt notification of arrival of package. Thank you all that were involved.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

The staff are super friendly and helpful! I feel satisfied with the customer service every time I come.

published

I was supplied with accurate and helpful tracking information. The location is just a bit far from my place so I had to walk a longer distance than to my usual Australia Post Office. However I like the staff’s friendliness and consideration at this Parcel Point place much better.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

Great idea. Not the best in a pandemic, tho' maybe no worse than picking up from the post office.

published

Timely, convenient and $1 less than Aus Post delivery. A good excuse to get out of the house and go for a short walk in an empty street. All good.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Koushik

KoushikSouth East Queensland, QLD

  • Verified customer

Great option for convenient picking!

published

Package received in good condition. The tracking information was accurate and the delivery was swift. The timings of the parcel point are flexible and can be collected on Sundays as well.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

Easy pick-up

published

Parcel was delivered to pickup point earlier than origionally expecting and the location was close to my home which made the whole experience seamless. I'll be using this form of delivery again.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

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  • Verified customer

Okay, but more updates for tracking

published

I recently ordered textbooks for Uni. The parcel arrived in 11 working days. Whilst I believe the time for delivery was prompt, the tracking opportunity was poor with limited updates. I also called the customer service line, and the person working for Parcelpoint had quite poor customer service skills, and seemed uninterested in answering my questions.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Rain S.

Rain S.

  • 2 reviews
  • Verified customer

Easy pick up!

published

The package arrived a day early for pick up - it was just a little difficult to locate the reception in my opinion but otherwise amazing self pick up experience. Would choose this delivery option once again!

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

They are slow and do not deliver!

published

Parcelpoint recently became available for eBay users as an alternate to Auspost. I used them, thinking there was a place open for drop-off on Sunday. But, only to realise they were not collected until Monday evening. I could have gone to the post office on Monday and it would been dispatched by noon! What's worse is that parcelpoint do not deliver to the addressee. I only discovered that. So, what's the point of paying the same price just to be delivered to a place for collection? I could have used Auspost for the same price for door-to-door delivery. Finally, tracking shows that their movements is really slow. Shower than Auspost. Not impressed.

Sender or ReceiverSender
Delivery TimeLate
Shipping TypeDomestic
1 comment
ParcelPoint
Natasha R.ParcelPoint
  • Verified customer

Uni textbook delivery

published

Have not used them before this but very happy with their service! timely information updates, and super fast! Got my books in time for the start of the semester. Would definitely recommend to other people.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Ellen

EllenSydney, NSW

  • Verified customer

So easy to use!

published

I found it extremely helpful and easy to pick up from the pick up point. If my parcel gets sent to my local post office it’s too hard for me to pick it up within business hours.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Ellen McCabe

Ellen McCabeSydney, NSW

  • 2 reviews
  • Verified customer

Quick delivery... friendly service with a smile when picked up parcel

published

Faultless service ..the parcel
Arrived on time in good condition and store person was friendly and checked Rhaa as t information on label was correct and mine checked ID information was accurate

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

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Melanie

MelanieSydney

  • 2 reviews
  • Verified customer

Convenience

published

After receiving an email saying my order had arrived, it was just a quick walk from home to my local pharmacy to pick up my package. So much quicker and more convenient than lining up at the Post Office to get a parcel. Very impressed with Parcelpoint :)

Sender or ReceiverReceiver

Review collected in partnership with ParcelPoint

  • Verified customer

Ideal

published

Good tracking information. Then I received an email to tell me it had arrived and I picked it up the next day. Too easy :-) I highly recommend parcel point, if like me you're not home to sign for your parcel.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Melbgal

MelbgalMelbourne

  • 4 reviews
  • Verified customer

So convenient

published

So convenient to pick up parcel from my local parcel point pick up which is my local newsagent. And parcel is more secure than just being left at front door.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

Good communication, accurate timeline.

published

Good updates on package tracking. Tracking showed package arrival before e-mail of its arrival hit my in box. Surprised that the pharmacy where my package was sent was open till 5pm.

Sender or ReceiverReceiver
Delivery TimeLate
Shipping TypeInternational
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

  • Verified customer

So convenient and Easy

published

My package arrived before the due date. So easy and convenient. Details of pick up were simple and easy to follow. I will definitely use again and recommend this service.

Sender or ReceiverReceiver
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

Review collected in partnership with ParcelPoint

Page 2 of 102
See all Parcelpoint reviews

Questions & Answers

Lol

Lolasked

Hi, I ordered a parcel from Zookal and received a notification from parcel point on 16/12/19 that it had arrived at my collection point. I went in to collect and was told it had not arrived. I went in again today (21/12/19) and was told it was not there. My collection code is: PMBZMTS3. According to parcelpoint it is awaiting collection, yet the place I am supposed to collect it from tells me it is not there. Could someone please advise me on the actual situation? Thank you

2 answers
ParcelPoint
Natasha R.ParcelPoint

Hi Lolita,

We truly apologize for the inconvenience and confusion caused by this.

Can you please advise what location you sent to? Please also confirm if you have not received the parcel.

You may reply here of send us a PM, which ever works for you.

Thank you -- Dee from Parcelpoint

Precious Lobo
Precious Lobo

They might have delivered it to another pick up place. Had smiliar experience.

Tran

Tranasked

Hi there, I am expecting parcelpoint parcel to be sent to my home address via courier but I will not be home. Will the courier leave in safe place if available or send to local post office? Or is signature required?

1 answer
ParcelPoint
Natasha R.ParcelPoint

Hi Tran, Thank you for contacting us. Can you message us your parcel details so we can further look into it? Thank you. - Dee from Parcelpoint

Sonia L.

Sonia L.asked

Hello, could you please let me know how much it would cost to send a box weighing 2.6kgs and it measures 32x30x23. It is to be delivered to Kingaroy from Hoppers Crossing. Vic. Sonia

No answers

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