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Reviews

4.1

321 reviews
5
(196)
4
(64)
3
(3)
2
(7)
1
(51)
  • Product Quality
    4.0 (236)
  • Return Claim MadeYes (151) · No (95)
  • Shipping
    4.0 (151)
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Mady

MadyPerth, WA

  • 3 reviews
  • Verified customer

Can't even contact them!

published

I placed an order over a month ago, and I still haven't received it. I've been trying all morning to figure out how to contact patpat to find out what courier they've used, and what the hold up is, and there is no contact details listed anywhere. If you want to get in touch, you have to select from there specific enquiry questions, and there isn't an option if they haven't covered what you need to know. Think I might have to lodge a complaint through PayPal to get my money back as contacting the company itself doesn't seem to be an option.

Product Quality
Shipping
  • Verified customer

Very disappointed!

published

I would say, you don’t want to waste your money and time here. I bought 2 dresses for my friend’s daughters as presents. They took ages to arrive and the fabric quality is very poor, also there’s lots of hanging threads on the dresses, it took me a while to cut them off and they still look rubbish. The price was too high for this bad quality items. They look cheap! I had to buy new dresses from somewhere else instead! very disappointed!

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

Perfect clothes for my baby girl

published

My sister ordered clothes for my new born. And when they arrived; we loved all the 4 diff outfits. My baby looks like an angel in those outfits. And there was lil but issue with the sizes. Veejay C helped me to correct the issue.

Thank you Veejay
I will be ordering more

Product Quality
Shipping

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Great customer service

published

The swimsuit was too small and Veejay C. helped me get a new suit with the right size quickly. Veejay C. was very responsive and made sure I had everything I needed.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

DINZ

DINZGreater Melbourne (Metropolitan), VIC

  • Verified customer

Fabric really thin and plastic feeling

published

I bought 6 baby outfits. Beautifully packed and presented, and look just like the picture but I was surprised that the fabric is so thin, and feels like nylon/plastic. Unfortunately my daughter won’t allow the babies to wear these.

Product Quality
Return Claim MadeNo
  • Verified customer

Excellent service!

published

It's nice to be able to buy nice clothing at a reasonable price. Also Glen was very accommodating and helpful with an item that did not meet my size expectations!

The reviewer stated that an incentive was offered for this review

  • Verified customer

Exchanging an outfit

published

I had sent an email about my baby outfit being to big, and Veejay C was so helpful and quick to give me an answer. I was very impressed and will order more in the future
Thank-you

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Great customer service

published

I was very pleased with Rohaine’s service when I contacted the company regarding a sizing issue. Super prompt reply which was worded so lovely. Very understanding and kind reply. Will shop here again for sure!

Product Quality
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Awesome

published

Great quality clothes and very affordable. Some sizes my be slightly off but they will accommodate to fix the problem. Glen helped with a resolution and provided great customer service.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Mums essential must buy

published

I really like to recommend this site i am buying every thing for my baby from here . I like stuff and qulaity althoug shipping is late but its quality good .

Product Quality
Shipping
Return Claim MadeNo
  • Verified customer

Cute newborn stuffs

published
Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Jessica

JessicaGoldfields, WA

  • Verified customer

PatPat made my day!!

published

I ordered some products for the first time from PatPat and did a mistake with the shipping mode! I chose the standard delivery instead of express delivery. So I contact PatPat and they solved my problem Immediately in lass than 24 hours. Veejay C. Was so kind and quick in helping.
I was so happy about it and Im waiting for my delivery.
Thank you!!

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Terrible shipping

published

I ordered a lot of newborn clothes 1 month ago (~600$), and it is not being delivered yet. My kid has grew up already, no help from customer support unfortunately

Product Quality
Shipping
  • Verified customer

So happy with PatPat!

published

I ordered the wrong size on pajamas and Within 2 days my problem was resolved! Love the pajamas I ordered! Ronnie was kind and quick in helping me resolve the issue! So happy!!

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

SandiS

SandiSSydney, NSW

  • 2 reviews
  • Verified customer

Very disappointed with garment & lack of service

published

I purchased 2 Elegant Ruched Maternity Short-sleeve Dresss from PatPat, one in black & one in burgundy. The product is not as described, the fabric is see through, the burgundy is bright red, not as shown in the photo and the cut is really short & fits poorly. The dresses are unwearable. I emailed them my concerns & they initially responded quickly & asked for photos which I sent. I have now chased them a few times & cannot get a response. I will never purchase from here again & advise friends the same.

Return Claim MadeYes
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  • Verified customer

Love patpat

published

The shopping experience is wonderful. I love the products. In USA, we are stuck with few stores to buy baby clothes, such as Carters. Love patpat as an alternative. Their customer services is absolutely wonderful. Love all the designs.

Return Claim MadeNo
  • Verified customer

Our family outfit was awesome

published

Loved our coordinated family outfit for our summer vacation. A lot of great compliments from strangers too too. All our family pictures in the outfit came wonderful, thank you Patpat !

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

  • Verified customer

Awesome customer services

published

The top of customers services, they respond first of 5hours of your request. I am still waiting my package to evaluate the quality of the product.
But now I am satisfied with the way the process is managed.

The reviewer stated that an incentive was offered for this review

Themonz

ThemonzGreater Melbourne (Outer), VIC

  • Verified customer

Ordering items and order getting canceled

published

Hi I made a order and a day later I get a refund of my order ... I message them to find out why my order was refunded they told me that there was a problem with the items I had brought ... I go to check on there website and they are still selling all the clothes I had purchased but selling them for a different price ... I am very upset that they tell me the product one thing and I see another on there website ! I will make sure everyone knows how much of a scam they are ...

Product Quality
Shipping
Return Claim MadeNo
cat

catSydney, NSW

  • Verified customer

Good customer service

published

Julius B resolved my issue, which was receiving the wrong size for 2 out of 3 orders. I was offered a refund as a 1st time buyer from pat pat, to avoid an expensive parcel return.
I am now looking at a second transaction, for nursing clothes.

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

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Questions & Answers

tina H.

tina H.asked

Are you an Asian based company where is the children’s clothing made thank you

No answers
Jodian M.

Jodian M.asked

Do they ship to Bermuda?

1 answer
Fired Up
Fired Up

Contact them

Shane M.

Shane M.asked

Hi can you please tell me why my order went from $118 to $189 after i submitted my order ??? I ordered in New Zealand Dollars as far as i was aware.

1 answer
Fired Up
Fired Up

No I cant

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