May 2022, Pat Pat is providing each reviewer that takes the time to write a review a $5 Voucher. This is applicable to reviewers that submit their review regardless of their review is positive or negative. It is possible that the reviews below are written by reviewers that received this incentive.
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- Verified customer
Awesome customer services
The top of customers services, they respond first of 5hours of your request. I am still waiting my package to evaluate the quality of the product.
But now I am satisfied with the way the process is managed.
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ThemonzGreater Melbourne (Outer), VIC
- Verified customer
Ordering items and order getting canceled
Hi I made a order and a day later I get a refund of my order ... I message them to find out why my order was refunded they told me that there was a problem with the items I had brought ... I go to check on there website and they are still selling all the clothes I had purchased but selling them for a different price ... I am very upset that they tell me the product one thing and I see another on there website ! I will make sure everyone knows how much of a scam they are ...
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catSydney, NSW
- Verified customer
Good customer service
Julius B resolved my issue, which was receiving the wrong size for 2 out of 3 orders. I was offered a refund as a 1st time buyer from pat pat, to avoid an expensive parcel return.
I am now looking at a second transaction, for nursing clothes.
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- Verified customer
Products as described; return handled swiftly and efficiently
The jackets that I ordered were exactly as shown on the website but were a little too snug and the "pockets" on the front were fake ie. non-functioning. Pricing was great. I worked with Ronnie in customer service via email per their return policy. While it seemed like a pain in the butt to take photos of my purchase, my return was resolved more swiftly and efficiently than other online stores. I definitely recommend Patpat!
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- Verified customer
Piece of Junk!! Waste of time and Money!!
Worst experience in Online shopping. First, I order few dresses for my wife and kid and end up poor Quality of dresses after waiting for weeks. I wanted to return politely but the customer service agent convinced me to have a reward and promised we will do a good Job in next order. I ordered the replacement order, and this took even longer than my first order to get it delivered. Not only it took forever to get it delivered but also even such worse quality. The Jacket I ordered was full of threads and pieces of wool coming off from it. When I w...Read more
ore it, it just left the Lint all over my dresses Highly disappointed!! This is happening for the SECOND TIME! Dont trust their poor products imported from china for so much of money!! Not worth it alllllll!! Please dont waste your time and money.Similar opinion? Write a review on ieatwords.com.au!
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- Verified customer
My experience with Patpat has been very satisfying.
My experience with Patpat has been very satisfying. My order was not as I expected, but RONNIE, the person who helped me, was very helpful, and got it all figured out for me. And went above and beyond the required help. Thank you!
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- Verified customer
Terrible quality
The products I ordered bore no resemblance to the photos on the website. The material and sewing is terrible quality - they look like the quality you would expect from a cheapo halloween costume. Unwearable.
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- Verified customer
Nice products
I had purchased from Patpat 3 times yet. And so far,i am pleased with the quality of its products. They are all of the best kind,the cloth,the stitching,the design,they simply are the best!
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- Verified customer
Had no problems whatsoever!
Wanted matching family Christmas pjs. Huge selection, made sure they were cotton. Ordered when there was a sale and got free delivery, so was awesome! They sent confirmation email, 3 days later a email saying it was sent. Took five days to arrive. Got fast delivery though cause was free. Got 2 large men sizes; one for husband, one for me wide because woman's don't seem to have plus sizes. The tops fit loosely while the pants are a bit tight. Got baby pjs 12 to 18 months which are big but rather than too small. They were packaged nicely, in their own little bags. Had no problems so will order from site again.
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- Verified customer
Do not use this website!!!
Do not use this website they are ripping customers off!! I ordered products and I made sure it was in the NZD currency! As per my photo my patpat is set up to view how much I’m paying in NZD so there is no mistake made!!! Instead they took the price off in USD. When I contacted customer support their reply was that I confirmed in USD and that it was my bank making higher chargers not them! Even with the conversion rate you can clearly see they have taken the money off in the wrong currency and charged me almost double! They refuse to refund even if they are in the wrong so my warning is so not buy from them!
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- Verified customer
Decent clothes for the price, and good customer service!
I ordered a few nursing tops/sweaters, some S and some M. I got the mediums based on reviews that said they fit on the small side but I didn't find that to be true at all, they were too big on me so smalls would have been perfect. The materials they use on some tops aren't the greatest quality but for the price I'm still happy. Return process isn't very straightforward but once I sent in a return request Pearl in customer service emailed me within 24h and was very helpful and made it quite painless! I didn't even have to return the 2 items that were too big, one I got a refund for since they were out of smalls and the other one I got sent the right size.
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- Verified customer
A word of caution.
Beware Australian buyers, as the prices look cheap but when converted to Usa dollars quite expensive.They have the Australian flag there so looks like it is our currency.Also items looked good on internet but not as good in reality and sizing is small.Wont be caught out again.
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ErinGreater Melbourne (Metropolitan), VIC
- Verified customer
Love PatPat and customer service was amazing
Wow, have told all my friends about PatPat. So impressed with the customer service we received from Rohanie who was able to remove an item from my order within 24 hours AND shipped it to another country for us as I realised it wouldn't have made it to us at home before we left for our trip. So helpful!!
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- Verified customer
Good service
Received great service from Karen P at Patpat. The hats I bought were damaged and Karen arranged replacement to send to me right away. She was very nice and professional.
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- Verified customer
Great customer service!
A quick and detailed email reply from Jayson. I’m a new mum with a lot of things on my mind, so truly appreciated the speedy, helpful response. Thanks again, Kas.
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AdipaPerth, WA
- Verified customer
Awesome customer service
Great customer service, Hazel B was very helpful and she understands the true meaning of customer service. Will recommend patpat 100%. Very happy with the product as well, as expected.
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Kalyani T.Sydney Surrounds, NSW
- Verified customer
Worst experience with delivery and false claims
They do not call and attempt to deliver and just email you to pick up from post office. Once we get furious over the issue they are happy to deliver and end up not delivering for months togather. Do not waste your time getting in touch as they dont care. NEVER ORDER FROM PATPAT
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- Verified customer
Great quality items and exceptional customer service
Purchased swimmers for the family. Impressed with the quality. Ladies swimmers size m too big so pat pat sent me a small. Great service by Jayson. Great communication and quick replies.
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- Verified customer
great products and customer service
The items are so cute and cheap. I loved the variety of family matching outfits.
Though I found some problems, the customer service Hazel J responded quickly and sincerely to my request.
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- Verified customer
Never had so many comments on my footwear!
So many people have commented on how pretty my sandals are; I love them! My problem with clothing quality and sizes was sorted out so well for me; excellent customer service.
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