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GregPNorth-West & West coast, TAS
- 3 reviews
Fantastic !!
Everything is perfect. No dropouts and any downloads are excellent. I have not noticed any change from my previous telco except the price per month ! A wonderful service that meets all my needs.
1 comment
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janicelgGreater Melbourne (Metropolitan), VIC
- 2 reviews
Love it. Helps me keep in contact with family.
Have had no problems with coverage. Data is good.I was happy with the amount of data that I got because I do not use a lot on my phone. Excellent and very happy.
1 comment
Ella M.Pennytel
Hi Janice,
What a lovely review! ... Read more
We are so happy to hear that you have had a positive experience. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Anthony S.Central, TAS
Not good
Service excellent inLaunceston Data usage at lake leake very poor my residence data download speeds are very slow have to go elsewhere to pay bills or to do banking phone service lake leake ok
1 comment
Ella M.Pennytel
Hi Anthony,
Thanks for taking the time to leave a review. ... Read more
We are sorry to hear that you are having some service issues. You can speak to our Support team to see if there is anything we are able to assist with on our end to improve your service. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pennytel compares to other Mobile Phone Service Providers
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BonzabonesSouth East Queensland, QLD
- 3 reviews
Excellent service and value
Without a doubt, one of the best providers and simply great value
I have had no problems with network coverage, zero dropouts and download speeds are fine.
All in all I am pleased I moved to pennytel
1 comment
Ella M.Pennytel
Hi Bonzabones,
We’re pleased too! ... Read more
Thank you so much a wonderful review. As long as you’re happy, we’re happy. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Not ApplicableGreater Melbourne (Inner), VIC
- 6 reviews
Get what you pay for
Technical service is okay (considering its Telstra, not Pennytel). No option for international MMS bundle. Don't understand privacy and spam. "We're here to help" is a contradiction in terms. No option to remove from "Marketing" emails, might have to look elsewhere because of this single issue.
1 comment
Ella M.Pennytel
Hi,
Thanks so much for taking the time to leave this feedback. We are sorry to hear that you didn't have a positive experience.... Read more
We are constantly looking to improve our customer experience and fine-tune it in any way that we can. It is reviews like yours that help us do that. We will absolutely take this feedback on board for future improvements. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
GTeeSouth East Queensland, QLD
Excellent communications
Have not experienced any dropouts and coverage is the best I have ever had.Downloads on the plan I have a more than sufficient for my needs and service has been extremely reliable.
1 comment
Ella M.Pennytel
Hi GTee,
Thanks so much! ... Read more
Glad you have had a great experience. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
RaymondVictoria
- 2 reviews
Glad we made the change.
Pennytel coverage is as good as the major telcos. Data download is quick. Their call centre operators are efficient and easy to talk to. I'm glad we made the change.
1 comment
Ella M.Pennytel
Hi Raymond,
We’re glad you did too! ... Read more
Thanks so much for choosing Pennytel. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
JeanMurrumbidgee Region, NSW
Handy to have my first mobile phone I do not use a lot good have plan with x amount of use reduced cost
No drop out that I am a ware of as i do not use a lot. I have only used in this area.Not sure about speed as I do not use a lot & how fast does not bother me Thank you.
1 comment
Ella M.Pennytel
Hi Jean,
We are so glad that you’re having a positive experience. ... Read more
Thanks for choosing Pennytel. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
davenaPeel, WA
Centimeter perfect
What a pleasure to deal with.
No wait time and genuine help if required.
Have had no drop outs from shark bay to albany
This has been the best value for money in our communication adventure
I say this because we went into pennytel with eyes wide shut and came up with a fantastic company who I have recommended to many friends and family
Keep up the good work and thank you
Dawseville davo
1 comment
Ella M.Pennytel
Hi Davena,
Thanks so much for such a lovely review. ... Read more
It’s so great to hear positive reviews from our customers. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pennytel compares to other Mobile Phone Service Providers
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Nic_FullerSouth-Eastern Region, NSW
- 3 reviews
Service is so very dubious that I cannot rely on it.
Grabben Gullen, NSW 2583 has incredibly poor coverage making farm/business life so very hard.
Are there any plans to improve this area?
Currently school children are unable to access the internet with their Google Classroom work.
1 comment
Ella M.Pennytel
Hi Nic,
We are so sorry to hear that you are having issues. ... Read more
We utilise a portion of the Telstra Network, so we are unable to organise changes. We would recommend speaking to our team to see if there is anything, we are able to do on our end. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
RussGreater Melbourne (Metropolitan), VIC
- 2 reviews
Pennytel, a company that is run right.
My wife and I joined Pennytel in January 2020 for two $10.99 plans for our two mobile phones. Everything was so easy from the start and contact with Pennytel was so easy and helpful explaining how our phone setup would happen. We received our sim cards quickly then phoned Pennytel to make them live, both phones are working well and the whole setup process was so easy and a credit to their staff. We've just received our 2nd invoice by email with both phones on the same invoice, the layout is very well set out and easy to understand. This company runs things right, is very helpful to it's customers and I will recommend them to my friends. Russell Wilson
1 comment
Ella M.Pennytel
Hi Russ,
What an outstanding review!... Read more
We really love hearing success stories like yours. Thank you so much for choosing Pennytel. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Millie2007
- 2 reviews
Seems good
I have found the network coverage sufficient for my needs. I have experienced about two dropouts but not sure it was the network’s problem.
The data speeds are enough for my needs.
1 comment
Ella M.Pennytel
Hi Millie2007,
We are so happy to hear that you have had a positive experience.... Read more
Thanks for leaving a review. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
great service
A very smooth change over from old provider, great coverage would recommend to any country person and at a far cheaper price than the other telcos and payments thru bank transfers .
1 comment
Ella M.Pennytel
Hi Ray,
Thanks so much for leaving such a wonderful review. ... Read more
We really appreciate your kind words. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
This is a great service provider
Great coverage really happy with the service I get when I ring up i would recommend you to any one i know really good deals too and no contract which is good
1 comment
Ella M.Pennytel
Hi Belinda,
What a lovely review. ... Read more
It’s great to hear that our customers are enjoying the Pennytel service. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Incapable of dealing with a problem.
I organised mobile roaming for my trip to N Z. Arriving in Auckland I found I had no coverage. I called into 2 local provider shops and asked for help, they told me I did not have roaming. On return I asked for a refund and was told "yes no problem". 2 months and 3 more calls and still no refund. Hopeless.
3 comments
Ella M.Pennytel
Hi Jeff,
We are so sorry to hear that you didn’t have a positive experience. ... Read more
If you’re still having issues, please send us a message with your account details and we’d be happy to investigate this further for you. Kind Regards The Pennytel TeamMy account number is 728158. On 14th Feb I spoke with Jay ticket no. 10105541 he told me I would receive a refund. On 25th Feb I was charged $20.99 for my monthly service (normally $10.99). I phoned a... Read more
gain on 12th March and spoke with Nick ticket no. 322526 he said he would organise a $10 refund. This has not happened, in April I have been charged the normal amount of $10.99. Each time I ring I have to wait for a long time before I speak to an assistant, $10 is not a large amount of money but it is annoying that you would not deal with the problem properly and the amount of time Pennytel operatives have spent on this matter has cost far more than $10. Ridiculous.Ella M.Pennytel
Hi Jeff,
Thank you for taking the time to provide these details. ... Read more
We agree that this was handled incorrectly. We have taken your feedback and passed this onto the team for it to be rectified for you. Again, we apologise for your experience. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
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Rodney
- 2 reviews
Good value and easy setup
Good value and was an easy setup. Stability and coverage is very good. The App is great as well. Haven’t had to use the call centre yet, so can’t comment on that.
1 comment
Ella M.Pennytel
Hi Rodney,
That is so great hear! ... Read more
It's always nice to know that our customers are enjoying our service. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Tommy G.Peel, WA
Easy to see what you have left, not for some country areas FB & Gmail work fast enough for me on a basic Alcatel U5 ph.
Works well in suburbia but not in some Western Australian country areas that we have visited recently. At Calingiri people with Telstra had good reception we had none. At Jarradale
1 comment
Ella M.Pennytel
Hi Tommy,
Thanks so much for leaving such a great review! ... Read more
Great to hear that you are enjoying the service. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Wayne
- 2 reviews
Great plans. Very easy to deal with.
No complaints at all. From the sign up to receipt of the phone and sim everything couldn’t have gone smoother. I had a phone enquiry and it was handled promptly and efficiently.
1 comment
Ella M.Pennytel
Hi Wayne,
What a great review! ... Read more
We are glad you’ve had a positive experience. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Best thing I ever did was move to Pennytel
Haven’t had any problems with coverage so would recommend Pennytel to anyone looking for a great deal at a great price. No drop outs. The service is excellent and have no trouble with data.
1 comment
Ella M.Pennytel
Hi Robert,
Thanks so much for taking the time to leave such a lovely review. ... Read more
We really appreciate it. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
TBFTBAU
- 3 reviews
Profesional and Fantastic Pennytel
Pennytel is 100% reliable and the customer service when i need it is so respectful and helpful.
Data and download speed is very good and I have never had any problems with it.
1 comment
Ella M.Pennytel
Hi TBFTB,
That’s so nice of you to say!... Read more
We really love hearing that our customers are enjoying the Pennytel service. Thanks for taking the time to leave a review. Kind Regards The Pennytel TeamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Case Van Tatenhoveasked
I am on a Kogan plan which expires in two weeks. I dropped my phone and need a new one plus I want to keep my number Can you help or suggest
No answers
Russ Grayasked
G'day, very interested in bringing two mobile numbers to Pennytel, we have our own handsets. 1) after agreeing with you on packages what else do we have to do ? 2) can we change packages at any time ? 3) whats involved in arranging international roaming? 4) do you accept Amex card ?. Thanks. Russ.
Alanasked
How do I sort out a problem when the phone dos not work and I cant log in and your password reset dos not work
6 answers
Ella M.Pennytel
Hi Alan,
Sorry to hear that you are having issues.
If you are able to send us a message with your account details and a short description of the issue, we’d be happy to look into this for you and see what we are able to do to resolve this for you.
Kind Regards
The Pennytel Team
I have no 3G connection I can not receive or make calls. I can not call you to fix the problem, I can not reset my password. I have been waiting now for over 26 hours and have finally received a response telling me to weighting over an hour a go now. I have a Telstra booster displaying 4 to 5 bars and none on my phone I have tried a different phone, same crap. I have a 91 year old mother with miled dim ensure 2200 km away that I have not been able to ring for 2 weeks and I don't know whether she is alive or dead. I have a business that has ground to a stop and I get no response to fix the problem.
account 735956
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Ella M.Pennytel
Hi Greg,
That’s fantastic! ... Read more
Thanks so much for taking the time to leave a review. Kind Regards The Pennytel Team