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LuminatrixTasmania
- 18 reviews
- 1 like
- Online store
- Verified customer
Avoid these people: rude & try to hit you with undisclosed fees
I purchased a phone via Personal Digital's Ebay store at 6.12am & had to cancel the order at 8.15am. Rather than politely cancelling the order which had not been processed or sent, I was asked if it was OK with me if I paid a 3% processing fee. This was not disclosed anywhere in the store terms & conditions before purchasing the item. I replied that it was not OK for me to pay a fee to simply cancel an order placed 2 hours prior & outside of business hours.
I then received a series of rude messages, adding insult to injury, with the seller re...Read more
fusing to cancel my order as requested. This has wasted hours of my time & thank goodness I did NOT proceed with the purchase, because clearly people who try to price gouge on undisclosed cancellation fees, will also be unlikely to assist in a professional & courteous manner when it comes to anything else related to the purchase like warranty issues. My advice is to steer well clear of Personal Digital & buy from a reputable seller who observes the Australian Consumer Law & has quality & professional customer service.Similar opinion? Write a review on ieatwords.com.au!
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