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Reviews

(2,048)
(287)
(101)
(99)
(422)
  • Product Quality
    4.2 (324)
  • Return Claim MadeYes (42) · No (426)
  • Shipping
    2.8 (255)

Reviewer Photos & Videos

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Kaz

KazPerth, WA

  • 8 reviews

Poor customer service

published

Had a order on auto delivery all went well until they automatically charged my credit card with dog biscuit variety that i did not have on autodelivery and was twice as expensive Took ages to sort the issue and refund my money. Tried again and the food was delivered to the verge even though the dogs were behind the back fence courier driver didnt like barking dogs. Tried again only for my one off order 1/2 of the order placed on auto delivery despite me not requesting this again and an e mail to say my order had been delivered at 0330 am again lots of e mails to correct. Tried to cancel my account on line but unable so another e mail required Not worth all the hassle



1 comment
Pet Circle
Pet C.Pet Circle

Bev E.

Bev E.Sydney, NSW

Very bad. Do not deliver

published

I ordered on Tuesday they said 24 to 48 hours delivery Saturday night still no delivery. Tried to speak to them waited 1/2 an hour then got cut of. Would never buy from them again



Product Quality
Return Claim MadeNo
2 comments
Pet Circle
Pet C.Pet Circle
Bev E.
Bev E.

Monday still no delivery. What's the good of investigation when you have not delivered. Nearly 1 week


arlene k

arlene kGreater Melbourne (Outer), VIC

My order is lost they are always on time feeling frustrated hopefully they track it down .

published

My order is lost so there trying to track it down pet circle have been good to me I the years I have been with them hoping they can fix this soon ..

1 comment
arlene k
arlene k

My darling pets await there food .

Helped themselves to my bank account

published

After multiple calls and emails, my bag of dried dog food arrives- 15 days after ordering. Not only that, once PC realised they messed the order up and it was lost - they DEDUCTED a further $12 out of my account without my authority. Took a further 4 days for a refund. Since when can these companies help themselves and store you bank details?? Absolutely stunned businesses behave like this. Going back to my local for the next 12 years

Shipping
1 comment
Pet Circle
Pet C.Pet Circle

Yaprak

YaprakGreater Melbourne (Inner), VIC

Perrrfect place to shop for our pets.

published

Pet Circle has proven to be trustworthy in the quality of their products and delivery service. They are truly amazing and beautiful. Thank you. I will always shop from your store. Sincere regards xxx

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Lee

Lee

  • 2 reviews

Good range, slow delivery

published

We've ordered dog food from pet circle 8 times and not once has it arrived on time. I live in metro Sydney. Please don't promise things you can not deliver. Most recently we were caught out when we needed the food on a Wednesday (then it got pushed to Thursday) and it didn't arrive till Monday. I would not have ordered it if I knew it was NOT going to arrive by Wednesday.

Product Quality
Shipping
1 comment
Pet Circle
Pet C.Pet Circle

Paulette P.

Paulette P.Sydney, NSW

Do not bother. Once great, now terrible

published
Shipping
4 comments
Pet Circle
Pet C.Pet Circle
Paulette P.
Paulette P.

Hi Rebecca, I'd already emailed sales on Friday afternoon and have been corresponding with Cara to still find out what is happening with the order. Thanks.

Pet Circle
Pet C.Pet Circle

Melissa

MelissaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Fast delivery, great prices

published

I placed my second order with Petcircle on Wednesday and it was delivered today before the estimated date (Monday 10th) My first order also arrived within two days ahead of schedule. I am in metro Melbourne

Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Laura D.

Laura D.Central Highlands and Goldfields, VIC

Poor customer service

published
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle
Noelle

NoellePerth, WA

  • 2 reviews

Poor customer service and late delivery

published

Did not deliver dog food within 1-2 business days. I didnt recieve it for 7 business days. It was prescription dog food so I cant just buy it anywhere. It was a Friday when i called and they sad it wont be dealt with until monday when people are back in the office. Then they delivered it to the wrong address. No care or consideration for the customer or the fact my dog had no food.

Product Quality
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Ash

AshSydney, NSW

  • 2 reviews
  • Verified customer

Worst customer service when something goes wrong

published
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Good price & products..Terrible delivery delays seem to be a given.

published

Can you please sort out your courier company for the Sunshine Coast. This is the second time the product took forever to be delivered. Email said it left your warehouse on Monday, which was super quick packaging on your end... then it took until the following Monday afternoon for it to arrive by courier. I dont seem to be the only one having issues with your delivery service.

Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Michelle

Michelle

  • 2 reviews

Would give zero stars if I could - once were good but not anymore

published
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle

Left product in front of house

published

I ordered products and they just left it front of house without knocking the door. I received email that products was delivered. When I get home I can’t see any box. Share mate was home but he didn’t hear someone knock the door. I asked petcircle and she told me normally they just leave it front of house. They are not responsible for my order. I didn’t get money back. I should order from Pet house. They use post office for delivery and if I’m not home they will keep it in post office.

Product Quality
Shipping
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle

The reviewer stated that an incentive was offered for this review


Do not buy from pet circle!!!

published
1 comment
Pet Circle
Pet C.Pet Circle
Rick

RickCanberra 2600, ACT

  • 3 reviews
  • Verified customer

Great product poor delivery

published

Please explain why do you continue to use the worst couriers in Australia
I’m soo dissatisfied with your delivery why would a great online store sabotage it self like this ?

2 comments
Pet Circle
Pet C.Pet Circle
Rick
Rick

Please listen to your customers and change the courier it does not take 10 days for a 300km journey


Chloe M.

Chloe M.Sydney Surrounds, NSW

  • 2 reviews

Bad delivery

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Zeina

ZeinaSydney, NSW

Order not delivered

published

I’ve been a customer for close to a year now and never had any issues. My last order was a week ago and yet nothing has been delivered. I’ve called customer service twice only to be told it’s at the couriers depot. I called the courier and was told the tracking number didn’t exist . Called customer service back to cancel the order so I can buy cat food from elsewhere only to be told I’ll get a store credit once they receive the order back from the courier. This is a bloody joke . Disgraceful customer service. Never ordering again. They’re quick to take your money but give you a run around to get your money back.

Product Quality
Return Claim MadeYes
1 comment
Pet Circle
Pet C.Pet Circle

Ash

AshSouth East Queensland, QLD

Terrible service

published

Ordered on the 22/01. Supposed to arrive on the 27th. Still haven’t received food and the tracking hasn’t changed since the initial email. Tried calling but first I get put on hold, then it says 5 minutes later that my call cannot be taken. They have not responded to my emails either. I am now out of food for my puppy and my older dogs food in a different order has not arrived either so now we have no dog food left at all and I have to overspend on my budget to buy food I just ordered from Pet Circle. I Am very upset and will not be returning as a customer because of this horrible experience in communication.

Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Not looking good...

published

My first order submitted Wednesday - $238 worth. Was told to expect delivery Friday (today) - I'm relying on it as my kitten food is all almost gone. Hasn't yet arrived. Realised no confirmation email sent to me. Logged in online and found order is wrong (an extra bag of food I didn't order and also didn't pay for??). Order is not even packed yet, let alone shipped. Can't get through on the phone - on hold 5 mins then hangs up. Tried Live Chat - I'm 25th in the queue!! Not looking good for my first order :(

Return Claim MadeNo
1 comment
Pet Circle
Pet C.Pet Circle

Page 1 of 148

Questions & Answers

Susanne J.

Susanne J.asked

Where is my money, I have had a order of $130 which was made in November didn't get it, phone call after phone decided to cancel my order they said 5 working days my money would be back in my account still waiting, this is the worst company i have ever delt with. Handing over to the credit company.

3 answers
Pet Circle
Pet C.Pet Circle

Hi Susanne,

Thank you for taking the time to get in contact with us.

I am sorry that this was not a good experience. It's definitely not the service that we want you or any of our customers to have.

Your comments concern me, I would love to investigate further if you could send an email to [email protected] with the subject line " ATT Lily" along with your order number. I'll look into this and contact you directly

Kind regards,
Lily.

Susanne J.
Susanne J.

What! I have call sure a few times try to resolve this, everyone I have spoken to tells me the same thing, ( I'll get back to you) but of course no response, sick of waiting. Look up my account Susanne Jakovidis 262 Greigs Rd Rockbank 3335 [email protected], t his all started in November

Pet Circle
Pet C.Pet Circle

Hi Susanne,

Thank you for getting back to me, I will now investigate and contact you directly.

We do recommend that you remove your personal information such as address and email address from a public forum.

Kind regards,
Lily.


southernfoodluva

southernfoodluvaasked

My order went missing. (not delivered...no one knows where it is) The customer service rep who is "helping" me said she would be happy to organize a refund if it has indeed gone missing. does anyone know if they do refund is this something i'm going to have to ask American Express to help with? (purchase protection thru amex)

1 answer
Pet Circle
Pet C.Pet Circle

Hi Southernfoodluva,

Firstly I am sorry that your order has not been delivered.

Once an investigation is completed, if your order is deemed missing the representative dealing with your case can process a refund there is no need to contact American Express. The refund will go directly back into the original method of payment.

I hope this helps clarify although if you would like me to look into the further please feel free to send an email to [email protected] Att: Rebecca along with the order number and I would be happy to take a look and contact you directly.


Valma D.

Valma D.asked

Could I have my 9kg of hypoallergic every 14 weeks not every 16weeks

1 answer
Pet Circle
Pet C.Pet Circle

Hi Valma,

Thank you for getting in touch with us.

We are happy to help you change your auto-delivery schedule all you need to do is give us a call on 1300 608 003 or email us at [email protected]

Kind regards,
Lily.


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