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Easy process to set up but claims process a bit disappointing
My greyhound required two surgeries in January 2020, on 2 toes on different feet. Both claims were rejected stating pre-existing condition (broken nail) from his vet report before I adopted him. It was a very impersonal letter with the condition and date inserted. With the adoption paperwork (including vet report) I received, I did not foresee that he had any pre-existing condition. Be sure to check what is included as a pre-existing condition. Both were injuries caused by accidents (that could happen to any dog), and were not caused by any med...ical condition. I had taken major medical cover to ensure that he would be covered, but I ended up in a very stressful situation. After the claims being rejected several times, I was eventually reimbursed for one of the surgeries (I got back a quarter of the overall cost).
No surprises in my claim process, simple and efficient.
It took approx. 2-3 weeks for the claim to be processed.
The claim receipt had all detailsed explained with full amount that I paid and claimable amount.
PIA makes pet insurance a simple, hassle free protection for my pet and I.
Brilliant Service / Quick Process
Each & every time PIA has processed our claim very quickly, within days and refunds in our bank account in under a week. Cannot ask for better service or insurance cover.
Good coverage / easy process
Good coverage and easy process to follow to get the benefit. Just a couple of emails, calls or follow ups in the vet office aloud to get paid in 7 days tops.
PIA is a must especially when you live in rural victoria
We have been with PIA now for 2 years, December 2022 millie one of our cats was snake bitten she spent 3 weeks at the vet who lodged our claim to PIA the claim was processed within 5days . 3 weeks later max got bitten by a snake again a 3 week stay at the vet again the vet lodged the claim to PIA and once again it was settled within 5 days so cannot praise PIA enough.
Prompt & Easy!
When my dog had surgery to remove a toe, I submitted the invoices and paperwork online and within days our rebate was paid. No questions & no issues.
We have now been with PIA for a few years and would highly recommend them to any pet owner. Problems arise and it’s good to know that you are covered for any issue - major or minor....
YEARS and YEARS paying THOUSANDS and RIPPED OFF
Pet Insurance Australia.....(PIA)
It is a farce that you charge excess per condition especially necessary euthanasia. I never knew that after paying you mob THOUSANDS of dollars, YES thousands for 3 dogs that when my best mate had to go to sleep I got hooked for another $200. At a minimum excess should be waved for long term customers when euthanasia is required. I will be "outing" you lot on Social Media because I believe that most of your very loyal customers such as myself dont realise your clever wording is per condition.....HIGHWAY ROBBERY. February will be my last month with you muppets, im taking my hard earned dollar elsewhere
Spinal surgery - quick reimbursement
I have had my dog insured with PIA for 2 or 3 years and I've never had to make a claim for my little one, she's always been so healthy! However, she recently had some slipped discs and became paralysed in her hind legs. Surgery was $7K and PIA were great, Pocket has the major medical cover as she is a big dog and wanted to make sure she was covered for any big dog issues, 80% of my bills were reimbursed within 3 weeks after making the claim. I don't like that it must be paid upfront but there are no pet insurers that do that and PIA, compared t...o others, are relatively cheap. I'm super happy and wouldn't change!! This is pockets first outing 9 weeks post op at our regular cafe Slater Street Bench, and to the beach :) She was socialised with other doggies and was so happy to have a play at the beach off lead!
They really care about our pets
Our pets recently arrived from overseas and I selected PIA for medical cover. Our one dog developed cruciate ligament problems within 4 months of arriving in Australia. Fortunately I had paid for the cruciate ligament checks and had a waiting period waiver on file, nevertheless on a quote of 8000 dollars for a bilateral surgery, we were grateful that PIA approved the surgery as they could have asked us to do one at a time over two years. This would have meant two surgeries and recovery periods. Our pet is recovering nicely and I just want to thank PIA for the professional caring service. You guys rock!
Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.
PIA is a godsend!
I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.
So glad to have this cover
My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!
So glad to have this cover
We have had this Policy since our Staffy was 4 months old. He is 8yrs now and recently a large lump appeared on his Left Shoulder, whilst his Left Back Leg started to present painful! This company have been amazing to deal with even advising me of Pre-Authorisation forms the vet could fill out for pending surgery to see if we were covered. Having his surgery we now know we will get 80% back. Wonderful, I could not recommend them highly enough.
Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.
So pleased i chose PIA
I Joined PIA 3 year ago Setting up my policy was easy. I have lodged a few Claims and found PIA, to be excellent in resolving my claim within weeks.
Such a valuable investment
Our Chow, Yogi Bear, was limping and we thought it would be a minor issue. Ended up being quite a major medical intervention and expensive. Thanks to PIA, we were out of pocket for way less than anticipated. The process of claiming was totally seamless. Our vet did the lodgement and we had a cheque in our hands in less than a week. Thanks PIA. You've exceeded our expectations. Happy to report that Yogi is back to being 100%.
Fantastic service when needed
My dog ate some poisonous nuts and needed emergency treatment. Once they received all the right paperwork ( which did take a while!) They paid out promptly and fully.
Very happy with the service.
Confirmed its worth having Pet Insurance
PIA operator I spoke to was sympathetic to our pets medical problem and seemed well trained. She was quick to confirm our cover. PIA was prompt to reimburse our vet bills.
Fantastic insurance I have been with them 2 years so happy with them. Thank you.
Really easy to lodge a claim..
friendly service.i am happy with this insurance as it is my first time having a pet and insurance.
Policy is good value. I have been with them 2 years. Fast in lodging claims.
Best Insurance Experience Ever
We got our new Great Dane puppy insured when he was 12 weeks old. 4 days after, he was involved in an accident with our horse and sustained dreadful injuries. PIA helped us out with covering his vet expenses. Couldn't be happier
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