??!

Reviews

4.0

39 reviews
5
(25)
4
(5)
3
(1)
2
(0)
1
(8)
  • Value for Money
    4.1 (27)
  • Transparency
    4.3 (24)
  • Customer Service
    4.1 (28)
Previous
Next

Reviewer Photos & Videos

  • More
NATASHA

NATASHAGreater Melbourne (Outer), VIC

Easy process to set up but claims process a bit disappointing

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateJanuary 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Natasha, I'm sorry to hear of your disappointment with our claims process and I'd love to put you in contact with a supervisor who can help. Can I please have your policy number and I'll have someone reach out asap. Thanks, have a nice weekend.

No surprises in my claim process, simple and efficient.

published

It took approx. 2-3 weeks for the claim to be processed.
The claim receipt had all detailsed explained with full amount that I paid and claimable amount.
PIA makes pet insurance a simple, hassle free protection for my pet and I.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Polly for taking the time to post your feedback on PIA. Have a wonderful weekend.

Di N.

Di N.Western Australia

  • 2 reviews

Brilliant Service / Quick Process

published

Each & every time PIA has processed our claim very quickly, within days and refunds in our bank account in under a week. Cannot ask for better service or insurance cover.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Di N for taking the time to post your PIA experience. Have a great day.

Pet Insurance

Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance

Know better, choose better.

Compare all
Bertha

Bertha

  • 2 reviews

Good coverage / easy process

published

Good coverage and easy process to follow to get the benefit. Just a couple of emails, calls or follow ups in the vet office aloud to get paid in 7 days tops.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Bertha for your review. Have a wonderful day.

John O

John OGippsland, VIC

  • 2 reviews

PIA is a must especially when you live in rural victoria

published

We have been with PIA now for 2 years, December 2022 millie one of our cats was snake bitten she spent 3 weeks at the vet who lodged our claim to PIA the claim was processed within 5days . 3 weeks later max got bitten by a snake again a 3 week stay at the vet again the vet lodged the claim to PIA and once again it was settled within 5 days so cannot praise PIA enough.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets2 pets
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, John for sharing your experience on Product Review. I hope your Max and Millie are doing well after their snake encounters, it must have been a very scary time for you all? Have a lovely day.

Kristy

KristySydney, NSW

Prompt & Easy!

published

When my dog had surgery to remove a toe, I submitted the invoices and paperwork online and within days our rebate was paid. No questions & no issues.
We have now been with PIA for a few years and would highly recommend them to any pet owner. Problems arise and it’s good to know that you are covered for any issue - major or minor....

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Kristy for taking the time to share your PIA story. I hope your dog made a full recovery from their surgery and is doing well? Have a great week.

CBENNETT

CBENNETTGreater Melbourne (Outer), VIC

YEARS and YEARS paying THOUSANDS and RIPPED OFF

published

Pet Insurance Australia.....(PIA)
It is a farce that you charge excess per condition especially necessary euthanasia. I never knew that after paying you mob THOUSANDS of dollars, YES thousands for 3 dogs that when my best mate had to go to sleep I got hooked for another $200. At a minimum excess should be waved for long term customers when euthanasia is required. I will be "outing" you lot on Social Media because I believe that most of your very loyal customers such as myself dont realise your clever wording is per condition.....HIGHWAY ROBBERY. February will be my last month with you muppets, im taking my hard earned dollar elsewhere

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Spinal surgery - quick reimbursement

published
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Marija for sharing your PIA story. Sending Pockets a big PIA cuddle from the team. Have a wonderful day.

Esty

EstySydney Surrounds, NSW

They really care about our pets

published

Our pets recently arrived from overseas and I selected PIA for medical cover. Our one dog developed cruciate ligament problems within 4 months of arriving in Australia. Fortunately I had paid for the cruciate ligament checks and had a waiting period waiver on file, nevertheless on a quote of 8000 dollars for a bilateral surgery, we were grateful that PIA approved the surgery as they could have asked us to do one at a time over two years. This would have meant two surgeries and recovery periods. Our pet is recovering nicely and I just want to thank PIA for the professional caring service. You guys rock!

Customer Service
Claim MadeYes
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Esty for your taking the time to share your PIA experience. I hope your dog is doing well after surgery. I'll be sure to share your lovely comments with the team. Have a super day.

Pet Insurance

Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance

Know better, choose better.

Compare all

Steer clear

published

Extremely poor service. Would not recommend to anyone at all ever. Steer clear. I would never sign up to this insurance again. What a complete waste of time and money.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Pie. I'm really sorry to hear of your thoughts with PIA and I'd love to help resolve this. Can I please have your policy number and I'll have a senior supervisor reach out asap. Thanks, have a great day.

PIA is a godsend!

published

I have been with PIA for my staffy for about 5 years and have made numerous claims as my dog ended having a lot of health issues. PIA makes it super easy to lodge a claim and is so prompt with paying my claims. Makes it extremely stress free. Thank you PIA! I would be in a world of financial stress without you.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Annabella for your review. I hope your precious Staffy is doing well. Have a fantastic week.

So glad to have this cover

published

My dog has had two cruciate ligament tears (back left knee and back right knee) in the last couple of years. In both cases, the claim was paid within a few weeks and covered a significant amount of my quite large vert surgery bills!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateSeptember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Cliff for taking the time to review PIA. I hope your dog has made a full recovery from their cruciate ligament treatments. It's great to know PIA was able to take a little of the stress away during this time. Have a wonderful day.

Sonya R.

Sonya R.Northeast, VIC

So glad to have this cover

published

We have had this Policy since our Staffy was 4 months old. He is 8yrs now and recently a large lump appeared on his Left Shoulder, whilst his Left Back Leg started to present painful! This company have been amazing to deal with even advising me of Pre-Authorisation forms the vet could fill out for pending surgery to see if we were covered. Having his surgery we now know we will get 80% back. Wonderful, I could not recommend them highly enough.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Sonya for sharing your Pet Insurance Australia experience and your high recommendation. I hope your precious Staffy has made a full recovery from surgery. Have a lovely day.

Quick claim

published

Recently my dog is diagnosed SA, a skin issue cause by immune system. I claimed the biopsy test and also the capsules for my dog. However, the fortnightly payment goes up little bit, hope it won't goes up too much for the next policy year.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Gina, thanks for taking the time to review PIA. Would you like me to have a policy expert reach out in regards to your premium? If I can just please grab your policy number I can get someone to make contact asap. Thanks, have a wonderful day.

Lea Wilkinson

Lea WilkinsonHunter Region, NSW

So pleased i chose PIA

published

I Joined PIA 3 year ago Setting up my policy was easy. I have lodged a few Claims and found PIA, to be excellent in resolving my claim within weeks.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Lea for taking the time to review PIA. Have a wonderful day.

Pet Insurance

Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance

Know better, choose better.

Compare all
Tanya Morgan

Tanya MorganCampbell 2612, ACT

Such a valuable investment

published

Our Chow, Yogi Bear, was limping and we thought it would be a minor issue. Ended up being quite a major medical intervention and expensive. Thanks to PIA, we were out of pocket for way less than anticipated. The process of claiming was totally seamless. Our vet did the lodgement and we had a cheque in our hands in less than a week. Thanks PIA. You've exceeded our expectations. Happy to report that Yogi is back to being 100%.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Tanya. Thanks for sharing yours, and Yogi's, PIA experience. So happy to hear that Yogi has made a full recovery. Have a wonderful day.

Charj

CharjPerth, WA

Fantastic service when needed

published

My dog ate some poisonous nuts and needed emergency treatment. Once they received all the right paperwork ( which did take a while!) They paid out promptly and fully.

Very happy with the service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Charj for taking the time to review PIA. Have a great day.

Mike

MikeSydney, NSW

Confirmed its worth having Pet Insurance

published

PIA operator I spoke to was sympathetic to our pets medical problem and seemed well trained. She was quick to confirm our cover. PIA was prompt to reimburse our vet bills.
Thanks

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateSeptember 2022
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Mike for taking the time to review PIA. I'll be sure to pass on your lovely comments to the team. Have a great day.

Princess

PrincessGreater Melbourne (Outer), VIC

Fantastic insurance I have been with them 2 years so happy with them. Thank you.

published

Really easy to lodge a claim..
friendly service.i am happy with this insurance as it is my first time having a pet and insurance.
Policy is good value. I have been with them 2 years. Fast in lodging claims.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Princess for taking the time to review PIA. Have a wonderful week

Princess
Princess

Your welcome so happy you are always here for us...

Lisa

LisaSydney Surrounds, NSW

Best Insurance Experience Ever

published

We got our new Great Dane puppy insured when he was 12 weeks old. 4 days after, he was involved in an accident with our horse and sustained dreadful injuries. PIA helped us out with covering his vet expenses. Couldn't be happier

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateAugust 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Lisa for sharing your pup's story. I hope he has made a full recovery from his accident? Have a lovely weekend.

Page 1 of 2
See all Pet Insurance Australia reviews

Questions & Answers

Sorry, there are no questions about Pet Insurance Australia Major Medical Cover but you can read 87 questions about Pet Insurance Australia.

Get an answer from our members and Pet Insurance Australia representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.