Read also:
austpost.com.au/reloadable-activate aldi bauhn 50 inch tv review hp pavilion 27-n107 review i-vac x10 handstick review white knight laminate paint reviewsPet Insurance Australia Major Medical Cover (page 2 of 2)
Reviewer Photos & Videos
regnault
- 3 reviews
Extremely satisfied with both staff and service
My payment for our dog's treatment came through at the same time Pet Insurance was getting a bad wrap by Choice. I couldn't disagree more with Choice. PIA proved to be excellent value for money.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Dawn L.South East Queensland, QLD
Great fast service and cover. Thanks!
My beloved Cavvy recently had to have MRI and treatment for a suspected stroke/neurological issue. I sought pre-approval before the procedure, and received a postive response very quickly. The whole online claim and refund process was effortless and really helped knowing that it wouldn't be stressful. Very happy with the service and cover.
2 comments
PIA Management P.Pet Insurance Australia
Thanks Dawn for sharing your story. It's lovely to know PIA was able to help during such a terrifying experience. I hope your beloved Cavvy is doing well? Have a wonderful weekend
Thank you!
Similar opinion? Write a review on ieatwords.com.au!
PaulHunter Region, NSW
- 2 reviews
Great help with our budget rather than going into debt.
Policy is good value and good back up when the vet bills come in. Not being able to insure a pet once they turn 9 years isn't good as this is when the bills really start.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Paul for your comments. We do offer over nines insurance, but you are right - it is limited. The good news is that if your pet is insured with us before this age, they will continue their level... Read more
of cover into their golden years, regardless of their age. Have a wonderful day.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance
Know better, choose better.
ClareSydney Surrounds, NSW
- 2 reviews
They will try not to pay you.....be warned!
My claim for my cat's treatment - and the appeal, has been rejected on the grounds of her presentation being a "pre-existing" condition - untrue! In fact the reason I took the cat to the vet was for a behaviour change. But they say a mention of lumbar hypersensitivity at an appointment for routine vaccinations a year earlier shows a pre-exisiting condition of spondylosis. Even though she still has no definitive diagnosis of this condition AND it wasn't the reason for her presentation AND it wasn't actually the outcome - she actually had a ches...Read more
t infection!! But they denied the claim on the grounds of pre-existing spondylosis. I guess they couldn't claim a pre-existing chest infection so they had to hang it on something! I will fight this all the way though. I would not recommend. Update: Nov 2022 - After 2 appeals and an internal dispute resolution review - they admitted it was not a pre-existing condition - and I got paid! It should not be this hard!3 comments
PIA Management P.Pet Insurance Australia
Hi Clare. I'm sorry to hear about your experience and I'd love to help. Can I please have your policy number and I'll have a Supervisor reach out asap. Thanks, have a great weekend.
I provided the policy number with this review as required!
PI08166761
PIA Management P.Pet Insurance Australia
Wonderful thanks Clare a supervisor will be in touch very soon.
Similar opinion? Write a review on ieatwords.com.au!
KerryGreater Melbourne (Outer), VIC
Process was so easy and quick!!
The process of lodging the claim was very easy and I was reimbursed for the vet costs in a week.
I'm very happy with PIA and would definitely recommend to others
1 comment
PIA Management P.Pet Insurance Australia
Thanks, Kerry for your recommendation and review. Have a lovely afternoon.
Similar opinion? Write a review on ieatwords.com.au!
Jock
- 3 reviews
There when you need them
I feel the policy is good value, small claim was handled very quickly, been with the company for three years now and its nice to have peace of mind in the event something bad happens.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Jock for taking the time to write a review. Have a great day.
Similar opinion? Write a review on ieatwords.com.au!
JennyCanberra 2600, ACT
- Major Medical Cover
- Verified customer
Trustworthy - this company delivers.
A must have. Outstanding customer service - above and beyond expectation.
Only had the policy for about 6 months when my dog shattered his elbow in an accident. They paid 80% of the treatment and ongoing cost promptly and to the cent, no questions asked. Also happy to deal directly with the Vetinary surgeon, didn't even need to make the claim myself.
Highly recommend!!!
1 comment
PIA Management P.Pet Insurance Australia
Thanks Jenny for your review. I hope your precious dog has made a fully recovery from their elbow injury. Have a wonderful day.
Similar opinion? Write a review on ieatwords.com.au!
Mike HSouth East Queensland, QLD
- Major Medical Cover
- Verified customer
Very good... then very very bad
I purchased the top cover from this pet insurance company 6 years ago for my German Shepherd when she was 9 weeks. Initially the price was excellent at around $40/month. In her lifetime she has been to the vet 6 times for yearly heartworm and vaccinations and have made a total of one claim for this (stupid me forgot to submit the other 5 claims, so this is my fault). I received the renewal this year and the price had ballooned to around $100/month. I thought this was a little high, so went online to search and compare pricing. Imagine my surpri...Read more
se when I discovered that the online quote from the same company, for the same dog, was only $55/month. I then rang this company and was told that this was for new customers only. The only way I could receive this price was to let the policy lapse and then start a new one. This company has provided very poor service to their existing and loyal customers. They tried to scare me with the old "no cover for existing ailments" and "you'll have to do all the waiting periods again" line. As my dog has no prior history (except for yearly vaccinations, this had no effect.I am looking for a new insurance provider now before my dogs cover runs out. Very sad to say goodbye, however company's like this need to remember that there are multiple providers now and the same pricing should apply to existing as well as new customers. Check your cover every year, especially if you have a healthy animal, as they will punish you given the chance. *Update* No contact from PIA. I have renewed the policy as a new customer and saved several hundred dollars per year. The insurance is good, but their customer service is very poor. They thought this would just go away, so now it's time to inform everyone of their scandalous customer service. They will definitely try to "rip you off" if you don't compare your policy with their own website quoting tool. I hope the head office views this post instead of the overseas call center and acts to improve the service to existing loyal customers. I will update in 12 months for the next adventure.Similar opinion? Write a review on ieatwords.com.au!
MaryumNelson Bay
- Major Medical Cover
- Verified customer
Terrible customer service. A pain to submit a claim.
I have been with PIA since April 2018. My two year old boxer has only been to the vet for being spayed, vaccinations and flea/tick/worm tablets. I have had to submit a claim for an injury and keep getting repetitive messages to submit vet history when PIA has all the documentations regarding spaying, vaccinations and tablets. The customer service representatives are unhelpful and just re-read what you can already see on the portal. They do not transfer you to anyone in the claims department and I am currently on a very long "hold" to speak with a supervisor. Very disappointed. I do not want to have to keep calling every few days to chase up a claim especially when all the documentation has been provided.
1 comment
PIA Management P.Pet Insurance Australia
I Maryum, i'm sorry to hear of your problems with your claim process and i'd love to help. Can I please grab your policy number and i'll have a supervisor make contact asap. Thanks, have a great day.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance
Know better, choose better.
RhondaSouth East Queensland, QLD
- 3 reviews
- Major Medical Cover
- Verified customer
Very fast payout with the correct paperwork!
I only got pet insurance for my maltalier dog in October 2018 after hearing from other dog owners how expensive veterinary bills can be in Australia. I am covered by their Major Medical Plan, which covers Routine Care. I submitted a claim on New Year's Eve for Flea, Tick, Worm and Heartworm Treatments and was paid ($45 + $50 per annum) within 2 business days. I wasn't sure if my receipt from the local pet shop would be accepted rather than a Vet receipt, but that is where I purchased the treatments. It was accepted no problems. I found it easy ...Read more
to take a photo of the receipt with my phone and upload to submit online. (Some older clients might find this more difficult however) I did read the email from PIA about the policy which said that you must submit a full veterinary history when submitting your first claim, so on a recent vet visit, I gathered this information and sent it with my claim. (Within 2 weeks of the vet visit as instructed). I hope all claims in future will be this easy. Thanks PIA.1 comment
PIA Management P.Pet Insurance Australia
Thanks Rhonda for your review and advice. Have a wonderful day.
Similar opinion? Write a review on ieatwords.com.au!
Hanr
- 2 reviews
- Major Medical Cover
- Verified customer
Wouldn't be without it!!
I have been with Pet Insurance Australia since my first dog was 6 months old. I will never be without it. I have full cover, accident plus illness, my dog who was having bad recurring ear infections got his bilateral zeps procedure which has now stopped the infections. My youngest dog now 2.5 this year was hit by a car and everything was covered. She got a bit wobly a few months ago and the vets treated her for expected tick and I received 80% back of everything I had to spend as it was under the $1000 max tick claim. I'm always pleasantly surprised at what I get back as opposed to being surprised that they don't cover enough. I recommend them to everyone who has pets
1 comment
PIA Management P.Pet Insurance Australia
Thanks Hanr for sharing your dog's story. I hope they are both doing well and have made a full recovery. Have a wonderful week.
Similar opinion? Write a review on ieatwords.com.au!
OlesyaGreater Melbourne (Inner), VIC
- 7 reviews
- Major Medical Cover
- Verified customer
Just a mistake
I was with Pet Insurance for 1 year, but it was such a big nightmare with claims process and indian customer service.. the last drop was when i called them a week ago to say "i want to cancel my policy because my premium just went up to 88$/a month (10$more) and I've got a second dog now to pay for", so they said "our cancellation department is super busy right now, they will call you withing 2 days".... almost a week later, I'm receiving an email saying "your policy has being cancelled "...
No phone call, no trying to "hey we ve got for you different options/plan"...
2 comments
PIA Management P.Pet Insurance Australia
Hi Olesay. I'm sorry to hear of your frustrations with our customer service and i'd love to help. Can you please provide me with your old policy number and I can take a look into this for you. Thanks
Policy 0670546
P.s. I have received an email. And was about to delete my review, but reading how you spelled my name wrong just made me change my mind.
Similar opinion? Write a review on ieatwords.com.au!
AntoinetteHunter Region, NSW
- 3 reviews
- Major Medical Cover
- Verified customer
Happy customer
Policy was easy to set up and I love the fact that claims can be made online. Dog needed surgery (and X-rays and bandage changes, etc.) and PIA paid, no questions asked. I called them once or twice to check something about the policy and was answered in a kind and professional manner. I'm very glad I went with this company. Would definitely recommend.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Antoinette for your review. I'll be sure to share this with the hardworking, pet-loving team at PIA. Have a great weekend.
Similar opinion? Write a review on ieatwords.com.au!
- Major Medical Cover
- Verified customer
Great Value for Money
They are great value for money and have a very quick and easy online claims process. All you need to do is upload all the applicable documents for your claim and once approved (happens quickly) your claim will be paid (also happens quickly!).
1 comment
PIA Management P.Pet Insurance Australia
Thanks BigFish89 for taking the time to review PIA. Have a fantastic day.
Similar opinion? Write a review on ieatwords.com.au!
Jaime LSouth East Queensland, QLD
- 5 reviews
- Major Medical Cover
- Verified customer
A must needed product
Policy is good value, policy was very easy to set up, customer service is good however there is a few things this company need to put in place. I have had a claim in for 4 weeks now they need more documents if I didn't ring up to see where it was it would have kept sitting there. However most of the time it's a quick turn over.
1 comment
PIA Management P.Pet Insurance Australia
Hi Jamie, thanks for taking the time to write your review. I'll be sure to pass on your comments to the team to prevent this occurring again. If you would like me to have a supervisor make contact you... Read more
can contact me direct on [email protected]. Thanks, have a wonderful evening.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pet Insurance Australia Major Medical Cover compares to other Pet Insurance
Know better, choose better.
- Major Medical Cover
- Verified customer
Do Not Buy - I Repeat Do Not Buy!
Payment Frequency Monthly
Nominated Debit Day 24th
Method of Payment Credit Card
Basic Premium $42.01
GST $5.26
Stamp Duty $5.79
Monthly Instalment $53.06
Collection Fee per Instalment $0.91
GST $0.09
Total Monthly Instalment $54.06
...Read more
2 comments
PIA Management P.Pet Insurance Australia
Hi Nirmal. I'm sorry to hear of your experience with PIA. Can you please email me your policy number and i'll have a supervisor contact you asap. For more information on pre-exisiting conditions pleas... Read more
e refer to the detailed section of your policy booklet or online at www.petinsuranceaustralia.com.auPIA Management P.Pet Insurance Australia
Similar opinion? Write a review on ieatwords.com.au!
- Major Medical Cover
- Verified customer
You'll just end up having to call and call and call!
I took out their major medical after my pup broke his leg. I was completely aware that this would be 'pre-existing' but wanted insurance in case something else ever happens. He was 7 months he he broke it.
I had him desexed during his surgery to fix his arm. The desexing was covered ($50 out of $250 worth). Anyway...6 weeks later and I have not seen any reimbursement and am simply calling and calling but there's always another form or document asked for before it can be processed. I don't care about the $50, it's now just the principle of the matter.
Terrible company...whishing I chose someone else!
8 comments
PIA Management P.Pet Insurance Australia
Hi Allie, i'm sorry to hear of this situation. Can you please email me your policy number and i'll have someone contact you asap that can help restore you faith in PIA. [email protected]. Thanks for your time, have a great day.
When I called PIA, I was told by the person on the phone that they would be able to contact my pup's vets to obtain his history records. The next day, there was a letter stating that this information ... Read more
had not been provided. I called PIA and was informed that the history papers were not followed up. The service rep I was speaking to said that he would call the vets but by the end of the phone call, it had changed and he asked me to contact the vets for the documents and have it forwarded to PIA email address. I don't mind doing it but saying that papers will be collected and then it is not followed up is disappointing (particularly for $650/year). Also...I lodged this claim at the end of November and it wasn't until I phoned PIA in January to ask about my pup's desexing reimbursement (after checking my account) that I was informed about the missing documents. No one had called earlier to seek the documents which wad a poor oversight and if did not contact PIA, there would have been any follow up. My claim number is PI05519170.PIA Management P.Pet Insurance Australia
Thanks for your reply Allie. I've passed this onto a supervisor who will help resolve this matter, and give you a call, asap during business hours. Feel free to email me at anytime on the above email ... Read more
if you need anything further. Have a lovely weekend.Similar opinion? Write a review on ieatwords.com.au!
- Major Medical Cover
- Verified customer
Scottish shorthair good cover
Claimed alot of the first year kitten expenses and got most of it back. I did pay extra for no excess but for the peace of mind was happy to fork out extra per month for that. Good so far but apart from the usual checkup may be a bit expensive for some. Very easy to setup and calling the call center wasn't too bad as well.
1 comment
PIA Management P.Pet Insurance Australia
Thanks Jeff for your honest comments about PIA and our services. Have a great day.
Similar opinion? Write a review on ieatwords.com.au!
Outstanding company
I have been with pet insurance Australia since 2014 major medical plan (comprehensive) plus routine cover my dog is a bull terrier and cost less than $20 week my dog was 10weeks old through when first joined outstanding company can't rate them high enough no hassle with claims ever although would be great if had more payment options instead of only direct debit eg bpay post office payment or over the phone payment my experience has been terrific well done guys I'm glad I chose pia to look after my mate kind regards Brendon
1 comment
PIA Management P.Pet Insurance Australia
Thanks so very much for sharing your wonderful PIA story Brendon. It's great to hear that PIA continues to lead the way with top insurance and customer service. I'll be sure to pass on your comments. Have a great day.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Pet Insurance Australia Major Medical Cover but you can read 87 questions about Pet Insurance Australia.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
PIA Management P.Pet Insurance Australia
Thanks, Regnault for taking the time to write a review and for voicing your feelings regarding Choice, it was rather sad that they didn't speak with more pet insurance clients. Have a great day.