Pet Insurance Australia Questions & Answers (page 4 of 5)

Hi Lee, unfortunately pregnancy and any related conditions or complications related to pregnancy is a general exclusion. Thanks, have a great day.

Hi Vdog. Chronic condition and recurring or lifelong illnesses are coverable conditions under the Illness Section of the policy only. As long as it is not a pre-existing condition or there were no signs or symptoms of their condition during the applicable waiting period or prior to the policy commencement. Our policies do not have a lifetime benefit limit. If you would like to discuss this further, please email us your name and contact details to [email protected] or phone us on 1800 043 552. Have a wonderful weekend.

Hi Juice. Let me just check on this for you.

Hi Juice.
The full vet history will be required upon your first Accident and Illness claim. The vet history needs to entail notes from any current and previous vets since ownership. This information is to include adoption paperwork/proof of ownership and consultation notes for each visit; these are the veterinarians notes from examination findings and can be printed off for you by the vet, or sent to us directly from the vet. Once we have these notes on file they will remain on record and you will not need to supply these historical records again. Please refer to the product disclosure statement for any exclusions, which is available on our website.

Hi Amy, let me just check on this for you.

Sorry for the delay Amy, I had some email issues. If you could ensure to have the full vet history from UK including all consultation notes, prior to leaving the UK it will make claiming much easier. You do not need to provide any documentation when signing up for the pet insurance policy however when you do lodge your first Accident and Illness claim we will require the full vet history. Unfortunately we don’t consider your ‘’no claims’’ when setting up your policy. Hope this helps. Have a great evening.

Hi Sarah. Let me just check on this for you and get you a detailed answer.

Thanks Sarah. Firstly at PIA we love adopted pets! We only require the full veterinary history from adoption, therefore we will require vet history from any current and previous vets since ownership. This information is to include adoption paperwork/proof of ownership and consultation notes for each visit; these are the veterinarians notes from examination findings and can be printed off for you by the vet, or sent to us directly from the vet. Once we have these notes on file they will remain on record and you will not need to supply these historical records again. If you would like to discuss this further, please send me a message to [email protected] alongside your name and contact details or phone us on 1800 043 552. Thanks, have a wonderful day.

Hi Krystal. Let me just check on all the details for you.

Hi Krysal. Hip dysplasia is a coverable condition under Illness Section of the policy only. Therefore, as long as they have illness cover, and it is not a Pre Existing Condition or within the With-holding Period then it’s generally coverable.

Hi Kaydence let me just check on this for you.

Hi Kaydence,
We don’t provide general multiple cover however, you can take out a policy and add 10 pets on to it.
Discount for Multipet
2nd Pet – 5%
3rd Pet – 10%
4th Pet – 15%
Unfortunately there is no further discount after 4th pet. Hope this helps, have a wonderful day.

Hi Vicki. Let me just check on that for you,

Hi Vicki. I can confirm it is covered under the routine care cover up to $50 annual benefit limit. (Obedience training). Hope this helps. Have a wonderful evening.

Hi Jelly. Let me just check on this for you.

Hi Jelly,

Treatment of heart conditions may generally be covered under the Major Medical Plan. However if this condition arises as the result of a policy exclusion such as a dental illness then it would also be excluded (Section 6.4.d. on page 21 of the PDS). Have a look at http://www.petinsuranceaustralia.com.au/downloads/ for more detailed information. Thanks, have a wonderful day.

Hi Willow. Thanks for your question. PIA would be able to offer Accidental Injury Cover for senior dogs. I hope this helps. If you would like to speak to a customer service professional I could have someone call you? Just send me your details through to [email protected] alternatively give us a call on 1800 043 552. Thanks, have a great day.

Hi Denn, let me just check on this for you.

Hi Denn. Unfortunately dental is a general exclusion under our policies. The Major Medical Policy has an option to add a Routine Care Benefit which can cover $50 annually for teeth cleaning. Hope this helps, have a great day.

Hi Yvonne. Let me just check on this for you. Sorry for the delay for some reason this has only just shown on the platform. I'll get back to you asap. Have a great day.

Thanks for your patience. There are no exclusions with particular breeds, however if there are signs or symptoms prior to taking out insurance or during the applicable waiting periods, it is most likely deemed a Pre- Existing Condition.
The pet would not need a check-up prior to joining however we generally would require an adoption certificate or some form of communication between the current and future owner so that we would only request history after adoption.

Our Major Medical Cover- which is Accidental Injury, Illness and Routine Care.

Here are the Routine Care limits
$50 Annual Benefit Limit for any ONE of the Following:
Desexing
Heartworm Control
Dew Claw Removal
Prescription Diets
Microchipping
Teeth Cleaning
Cremation/Burial
Council Registration Fees
Alternative Therapy
Dog Training at a recognised facility
Obedience Training

Plus Annual Benefits for the Following:
$30 for Vaccinations or Health Checks
$10 for Heartworm Tests or Blood Screen
$10 for feLV/Fiv Tests
$45 for Flea/Tick/Worm Control

Hi Amanda, let me just check on this for you.

Thanks for waiting Amanda. The policy does not cover any Pre-existing conditions prior to the policy commencement or any signs or symptoms that have occurred during the cooling off period. IVDD (intervertebral disc disease) is also excluded on the accidental injury cover only policies (so make sure you read the PDS and ensure you understand exactly what your precious pups are covered for and what your policy allows). PIA's assessment of known issues with specific breeds (e.g. bad backs) are taken into account in the premium calculation. Hope this helps.

Hi Shona. Let me just check this out for you.

Hi Shona.
When insuring an adopted pet, we do not require history prior to the adoption of the pet if the history is not available. At PIA we understand the importance of insuring beloved adopted pets.
With that said, pets must still be within 8 weeks and 9 years old to be eligible for a new illness cover policy. Hope this helps? If you would like me to have someone contact you please email through your contact details. [email protected]

Hi Judy. Sorry for my delay in responding. Let me just check on this for you.

Hi Judy. PIA would be able to offer Accidental Injury Cover. I hope this helps. If you would like to speak to a customer service professional I could have someone call you? Just send me your details through to [email protected] alternatively give us a call on 1800 043 552. Thanks, have a great day.

Hi Tballz. I'll just look into this for you and get back to you asap.

Thanks for your patience Tballz. Cruciate Ligament Tears are covered by PIA. However, there is a six month waiting period for benefits opposite cruciate ligament damage.
That said, once a new policy is in place, an Insured can get a Cruciate waiting period waiver… if they can get their vet to detail and sign-off the pet’s history, including no prior evidence of cruciate damage. However, as your dog has already had a crucial ligament tear, if you signed up with PIA you would not be covered for any expenses for Cruciate Ligament problems to the affected leg or the other leg as explained in our pre-existing condition clause. I hope this helps. Have a lovely day.

Hi Steph. Thanks for contacting PIA. Let me just grab some information for you and i'll get back to you ASAP. Have a great day.

Hi Steph, the great news is that the cover remains the same regardless of the age of the pet.

Hope this helps? If you require any further information please do not hesitate to contact me or I can have one of our wonderful team-members contact you direct (just send me your contact information to [email protected]). Have a great weekend.

Thanks for contacting PIA Anthonette. I'll have one of my wonderful sales experts contact you to explain the cover in detail. Thanks, have a great day.

Hi Justine, sorry for the delay in responding (been away on holiday). If you could email me your contact information I could have a sales expert contact you who could give you the full rundown on the vet history and policy requirements so we can get your new family member covered. Thanks, have a wonderful day. [email protected]

Hi Kim, thanks for contacting PIA. If you could email me a contact number i'll have one of my specialists contact you asap who could answer this for you. [email protected]. Alternatively give us a call on; 1800 043 552. Have a wonderful day.