Pet Insurance Australia Questions & Answers (page 5 of 5)

Hi Lesley, I agree, that sounds like an unreasonable increase. When I signed up there was a special offer of 2 months' free cover which is spread over the first year if you pay monthly. So my premium will go up at the end of 12 months as the discount won't be applied. Maybe something like that happened with you too?

Hi Lesley, I have had a similar increase with PIA. Was on accident and illness at about $40 p/m, then dropped to accident only which was about $32p/m, then about 4 months later I went back up to the full cover which is now $56p/m. PIA say the increase is due to higher vet fees, and the cost of equipment and coverage etc etc. Not sure how true that all is though. Keep in mind if you do change to another company, they will not cover any pre-existing issues your dog may have already had while being covered by the PIA insurance. Make sure you talk to the new insurance company about this.

Hi Lesley. Check out medibank Pet insurance. I pay $49 per month, I was looking around as I thought the price was a bit too high but I think I will stay were I am now.

I've given up on pet insurance especially PIA Pet Insurance Australia - The money I spent without making a claim over the years I could pay for any future claims - totally insensitive! My new policy is with RSPCA rather my money go to a good cause than greedy insensitive insurance companies, sorry not much help but my opinion!!

I can totally recommend Pet Insurance Australia (PIA). My experience has been great so far. I signed up a few months ago and just a week later my dog was stung by bees and close to death. A few trips to the hospital and local vet later (with an irregular heart beat), I submitted my claim and was reimbursed within a week for the majority. They question my vet around one aspect of the claim - she responded - and they paid the remaining amount straight away. The whole ordeal was sorted within a couple of weeks. PIA reps on the phone were supportive and courteous. As for your situation, I'm sure there are varying experiences but I would read the PDS of the policy you're looking at in detail. Their phone support is pretty good so you could call and ask as well. My dog is happy and so am I!

Denise, I use 'Pet Insurance Australia' for my dog and in 2yrs have made 2 large claims ($1920 & $2100) and a smaller ($240) and have not had any problems with them for any of these claims.

I am leaving RSPCA as have had no luck with paying claims and an irritating call centre full of bonhomie when taking your money and impenetrable when trying to get anything back from them

Kim, unfortunately you do have to pay, it is in the T&C's, particularly if you had made a claim within that 12mth policy period. I 'think' if there was no claim then maybe you don't have to pay out - same as cancelling the insurance. Monthly car insurance is the same if the car is written off but they take what is owed from the payout figure.
It is sad to hear that your furbaby is no longer with you and would hope that compassion prevails with insurance companies - but alas not.