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Reviews

4.1

1,228 reviews
5
(793)
4
(169)
3
(37)
2
(43)
1
(186)
  • Value for Money
    3.9 (220)
  • Transparency
    4.1 (169)
  • Customer Service
    4.1 (223)
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Christine C

Christine CSydney, NSW

  • 2 reviews

Peace of mind

published

Great value insurance policy for our beloved family dog. The claim process is easy and quick - which was so comforting when a paralysis tick took hold. Thank you PIA for taking some of the stress away.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Christine for posting your comments on PIA. I hope your precious pup has recovered well from paralysis tick? Have a wonderful day.

George

GeorgeGreater Melbourne (Metropolitan), VIC

Very easy and good service

published

Our cats have been with PIA for over 2 years now - IMO they are fairly priced, and when we have had to put a claim through it was really easy and the process went relatively smoothly. I couldn't recommend PIA enough, especially after all the visits to a specialist we had to take one of our cats to.



1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks George for taking the time to share your thoughts on PIA. I hope your cats are doing well. Have a great day

Bertha

Bertha

  • 2 reviews

Good coverage / easy process

published

Good coverage and easy process to follow to get the benefit. Just a couple of emails, calls or follow ups in the vet office aloud to get paid in 7 days tops.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Bertha for your review. Have a wonderful day.



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Cruciate TPLO

published

I found the claim took a long time over a month. I kept getting letters in the mail asking for info which wasnt actually needed and a phone call would have been easier! They only paid for the surgery no pre or post consults which are needed and should have been claimable. The customer service people are nice though and the premium is well priced. I wont switch but think perhaps some limits on services need to be addressed as it doesnt cover the full procedure from start to finish.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Fisherbuild. I'd love to have a claims supervisor take a look at your claim. Can I please grab your policy number? Thanks, have a great day.

Jenny

JennySouthwest, VIC

Great Service Quick Payment

published

We have had Insurance with PIA for three years now and each of our dealings with them for our Staffy having accidents has been excellent. Payments have arrived within 1 - 2 weeks after I have forwarded my claim. Cannot fault we are very happy

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Jenny for taking the time to review PIA. Have a great day.

John O

John OGippsland, VIC

  • 2 reviews

PIA is a must especially when you live in rural victoria

published

We have been with PIA now for 2 years, December 2022 millie one of our cats was snake bitten she spent 3 weeks at the vet who lodged our claim to PIA the claim was processed within 5days . 3 weeks later max got bitten by a snake again a 3 week stay at the vet again the vet lodged the claim to PIA and once again it was settled within 5 days so cannot praise PIA enough.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, John for sharing your experience on Product Review. I hope your Max and Millie are doing well after their snake encounters, it must have been a very scary time for you all? Have a lovely day.

Karen

Karen

  • 3 reviews

when you have complete peace of mind

published

i have had PIA comprehensive insurance for both my dachshunds for over 5 years and i have found it fantastic ! so easy to claim and the super fast turnaround gives me a great deal of confidence ! it’s all processed at the vets and in my account within 2-3 days !

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Karen for your review and sharing your wonderful photo of your precious pups! You've made our Monday! Have a great day.

Eric

EricPerth, WA

Very good service and communication

published

Great service and very helpful. Great policy but a little expensive. We have been with PIA for 11 years. Claims have always been processed quickly and efficiently. Can recommend to anybody.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Eric for your recommendation and review. Have a wonderful day.

Shannen

Shannen

  • 2 reviews

Excellent Service

published

I've had to claim on my insurance for my dog twice, and both times the claiming process has been easy to understand and a quick response. I got my money back within a few weeks and had no issues at all.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Shannen for your review on PIA. Have a great day.

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Kristy

KristySydney, NSW

Prompt & Easy!

published

When my dog had surgery to remove a toe, I submitted the invoices and paperwork online and within days our rebate was paid. No questions & no issues.
We have now been with PIA for a few years and would highly recommend them to any pet owner. Problems arise and it’s good to know that you are covered for any issue - major or minor....

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Kristy for taking the time to share your PIA story. I hope your dog made a full recovery from their surgery and is doing well? Have a great week.

Worst service EVER

published

Seriously I’m so over this company.. staff need too be trained on what there doing.. claims take so long.. spoke with a manager about a claim told me I would be getting paid next day it’s been nearly a week later still nothing.. wish I would of been told this was gonna be a horrible service never would off signed up.. ready too go with another company.. don’t waste ur time

2 comments
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Mirna. I'm so sorry to hear of your claim frustrations and I'd like to help get this resolved as quickly as possible. Can I please grab your policy number? Thanks

Mirna
Mirna

PI10783174

efficient administration

published

We had to make 2 claims in the past year and both were dealt with efficiently and fairly.
The only quibble is the request for online reporting, which the vote overcame for us.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Keith. Thanks for sharing your thoughts on PIA.

Amazing!

published

When I was looking for pet insurance I chose PIA because they had the best reviews.
I signed my pup up when she was 10 weeks old. At 5 months she got sick and we had to make two claims within two weeks already. I got my money back the week after for both!
I highly recommend them!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Kiri for sharing your thoughts on PIA and your high recommendation. I hope your precious pup is doing well?

MoniqueS

MoniqueSSouth East Queensland, QLD

  • 2 reviews

Such peace of mind.

published

I have had both my Shelties insured with PIA for some years and have made a few large claims. My most recent claim of $12,000 was pre-approved for gap cover, which was a huge relief. I did not have $12,000 to pay the vet bill up front and I am so grateful this option was available. Every claims process has been hassle free and the refund is always in my bank account quickly. I will definitely continue to insure with PIA.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, MoniqueS for sharing your experience. We are so pleased to hear that the GapOnly service is making a real difference to our customers. Have a wonderful day.

Mayra

MayraSouth East Queensland, QLD

  • 2 reviews

Would not use any other insurance company

published

I have been using Pet Insurance Australia for both of my dogs for nearly 10 years. I would not hesitate to recommend them to anyone. As a matter of fact, I have recommended them to a lot of people. So far they have been easy to deal with and all my eligible claims, from elbow dysplasia surgery to stereotactic radio therapy, have been paid for no questions asked and now they got even better with gap only.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks Mayra for your lovely comments. I'll be sure to pass this over to the team. Have a great day.

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CBENNETT

CBENNETTGreater Melbourne (Outer), VIC

YEARS and YEARS paying THOUSANDS and RIPPED OFF

published

Pet Insurance Australia.....(PIA)
It is a farce that you charge excess per condition especially necessary euthanasia. I never knew that after paying you mob THOUSANDS of dollars, YES thousands for 3 dogs that when my best mate had to go to sleep I got hooked for another $200. At a minimum excess should be waved for long term customers when euthanasia is required. I will be "outing" you lot on Social Media because I believe that most of your very loyal customers such as myself dont realise your clever wording is per condition.....HIGHWAY ROBBERY. February will be my last month with you muppets, im taking my hard earned dollar elsewhere

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Spinal surgery - quick reimbursement

published
1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Marija for sharing your PIA story. Sending Pockets a big PIA cuddle from the team. Have a wonderful day.

JoMa

JoMaGreater Melbourne (Metropolitan), VIC

Saved us when the unexpected happened...

published

We have had our policy for 12 months and although it's not all been smooth sailing when we did have a serious issue with our dog and there was a substantial claim, PIA were efficient and helpful and paid out almost immediately.

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, JoMa for taking the time to share your PIA story. I hope our dog has made a full recovery from their illness or injury. Have a wonderful day.

Annie P

Annie PGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Always there for me

published

I’ve been with PIA for a couple of years now and have made about 4 claims. They have been absolutely incredible and they cover so much it’s honestly the biggest help for me as a mum to multiple fur babies! Thank you PIA!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Thanks, Annie for your comments. Have a wonderful day. Sending a big PIA pat to all your precious fur-babes.

Lucy

LucySydney, NSW

They put up my premium by 24% in one year!!!!

published

I have a 14month old puppy and we took out pet insurance with PIA in her first year. In that year we had 1 vet visit and then when it came around to renewing our policy I got hit with a 24% increase and was not even notified! It was only due to the fact that I saw the expense hit my account. When I called to ask why the increase was so much I was told it was due to my dogs age ....UMMMMMM 14months???!!! Extremely strange and extortion if you ask me. I have cancelled my insurance and have gone else where. Beware the yearly premium increases!!

1 comment
Pet Insurance Australia
PIA Management P.Pet Insurance Australia
Page 3 of 62
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Questions & Answers

Felicity A.

Felicity A.asked

Pet Insurance Australia

Hi there, do your policy cover hip dysplasia, elbow dylplasia and patella luxation?

2 answers
lynda
lynda

Yes, as far as I know, as long as it wasn't a pre -existing condition.

Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Felicity, we certainly do cover for these conditions in the illness section of your policy, as long as there are no prior symptoms to taking out the policy. The cover for these conditions will be subjected to caps and limits.

All of our claims are looked at on an individual basis, however, if a condition has shown signs or symptoms prior to coverage, than it may be excluded as a pre-existing condition. A pre-existing condition may be reviewed 18 months after the policy has been kept and may possibly covered, provided it has shown no signs or symptoms within this time.

After this timeframe if you wish to have the condition reviewed we do have a Pre-existing Condition review form further information can be found in our Product Disclosure Statement on page 25 under “Pre-Existing condition review”. I hope this has answered your questions. Would you like me to have a PIA Policy Expert reach out? Thanks, have a great day.

Aya T.

Aya T.asked

Pet Insurance Australia

Hi there,

Is there any waiting period for routine care cover? I have 3months old pup and thinking to get De-sexing when he is about 6 months old. If I apply now, can it be covered? (Also final pup vaccination is scheduled in 2 weeks time)

Aya

1 answer
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Aya, I'm sorry I haven't replied sooner I've only just been altered to this question.

No there is no waiting period on Routine Care Cover. Thanks, have a great day.

Chris

Chrisasked

Pet Insurance Australia

If I had Major Medical Plan with 0 excess for my Staffy pup how much would I get back with her annual vaccinations & desexing

1 answer
Pet Insurance Australia
PIA Management P.Pet Insurance Australia

Hi Chris. Thanks for reaching out. Routine Care Cover is included in the Major Medical cover and will assist towards routine care items that are essential to your pet’s health such as vaccinations, deworming etc.

$50 ANNUAL BENEFIT FOR ONE OF THE FOLLOWING
De-sexing
Micro chipping
Heart worm
Behavioural therapy
Teeth cleaning
Council registration fees
Alternative therapies
Prescription diets
Dew claw removal
Cremation or Burial
Dog training at a recognised training centre

ANNUAL BENEFITS FOR ALL OF THE FOLLOWING
$30 Vaccinations or Health Check
$10 Heart worm test or Blood screen
$10 FeLv/ Fiv test or urinalysis
$45 Flea/ Tick/ Worm control

ELIGIBILITY
For Major Medical Cover only

I hope this has helped. Routine Care also has no excess.

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