SMcSouth East Queensland, QLD
- 14 reviews
- Pet Insurance Essential
- Verified customer
DO NOT USE!!! THEIVING MONGRELS
We signed up to Pet BArn Pet Insurance 12 months ago for our 2 dogs. We have now received the renewal and it is a staggering $750 per year extra. After calling them, I was advised that this was due to receiving 2 months free last year which is fine, however was advised that the policies have also been increased by 19% each.
19%???? and they tell me that 'This increase is within the increase limits'. CPI is only 2.5% and rest assured, my income doesn't increase anywhere near that amount.
I don't know how people can afford to continue paying...Read more
pet insurance if they are increasing their fees by almost 20% every year. Stay away from these thieving mongrels as their prices seem fair and reasonable when you sign up, but look out for those nasty renewals. So thank you Pet Barn insurance, you have just signed our pets death warrants because your policies are no longer affordable and our hip pockets are not lined with gold!! DO NOT USE THIS COMPANY2 comments
I have already spoken to a manager. It was she who advised the 19% increase was 'within the increase limits'.
You should be ashamed of yourselves!
Similar opinion? Write a review on ieatwords.com.au!
Jayde F.Greater Melbourne (Inner), VIC
Stay away - Awful customer service and do not pay claims
We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.
2 comments
PetbarnPetBarn
Hi Jayde,
Thank you for your feedback and bringing this to our attention. I am sorry that you have has this experience with our insurance department. We take feedback like this very seriously and wou... Read more
ld like the opportunity to discuss this with you further. If you could please email this to us at [email protected] along with your contact details I can have a manager get in contact with you.Just to confirm Petbarns awful customer service - I sent them an email straight after I received the above comment and still haven't heard anything back. Beyond disappointing.
Similar opinion? Write a review on ieatwords.com.au!
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)TerribleSydney, NSW
Terrible, still waiting for payment.
Absolutely terrible, still waiting nearly a month later for reimbursement for a straight forward claim, every excuse under the sun, shocking customer service, blaming the vets for not forwarding documents that I have already supplied with claim. Continue giving me the run around and still not paid.
2 comments
PetbarnPetBarn
Hi,
Thank you for taking the time to provide us with your feedback.... Read more
We would like to escalate this for you as we do take these takes of feedback very seriously. Would you mind contacting our Customer Service team and they will assist you on 1300 618 412 or [email protected] The Petbarn TeamI have sent 2 emails and called twice, both times I was told someone would return my call but no call back which is why I have written this review.
Similar opinion? Write a review on ieatwords.com.au!
Find out how PetBarn Pet Insurance compares to other Pet Insurance
Know better, choose better.
Julia
- 2 reviews
Really Happy
I only purchased pet insurance from Petbarn In December last year and they have been excellent. We have claimed several times and the process of claiming was easy and everything we claimed was covered. Highly recommend!
Similar opinion? Write a review on ieatwords.com.au!
Very pleased
I just wanted to leave positive feedback regarding our Petbarn pet insurance. After my dog needed intensive veterinary care I'm so relieved that Petbarn actually did what our policy said they would do. When signing up for pet insurance you never know if it is going to be legitimate or if you're going to get stooged. I'm so relieved to say that claiming was a straightforward and smooth process and the response from Petbarn was really quick. This helped to alleviate some of the stress that arises when a pet is unwell. Thus I highly recommend Petbarn pet insurance based on our positive experiences.
Similar opinion? Write a review on ieatwords.com.au!
Madelaine SSouth East Queensland, QLD
- 3 reviews
- 5 likes
Love Petbarn Insurance
I received a booklet of discounts from them, easy claims process. Never regretted switching from a previous pet insurance to Petbarn. Kudos team!
Similar opinion? Write a review on ieatwords.com.au!
Helen
- 2 reviews
Don't pay out...
Company make it impossible to make a claim so don't waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.
Similar opinion? Write a review on ieatwords.com.au!
Blue CowGarran 2605, ACT
- 71 reviews
- 3 likes
- PetBarn Pet Insurance
- Verified customer
Petbarn Insurance or Nothing?
During the last week, I insured my dog, a Persian Tazi, with Petbarn Insurance. The main reason for this was that I followed Petbarn as I am a customer and purchase pet supplies in the shops at Petbarn. I also had another dog insured with them as to their promotion.
Buying insurance with Petbarn for my new dog I was offered a $50 credit that could be used at Petbarn shops. I agreed to the policy. However, when I purchased this week items in the Petbarn shop at Woden in the ACT I was told that there was no credit of $50 raised on my account. ...Read more
Similar opinion? Write a review on ieatwords.com.au!
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)Guide Dogs Pet Insurance
4.0(196)RSPCA Pet Insurance
3.8(2,497)Knose
5.0(27)Bupa Pet Insurance
3.8(109)Petinsurance.com.au
3.9(21)Trupanion
5.0(2)
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)Guide Dogs Pet Insurance
4.0(196)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.7 May 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.19 May 2022What Is Peer-To-Peer Lending?
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
Nathan S.14 May 2022
Listing monitored by PetBarn representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
PetbarnPetBarn
Thank you for your feedback and bringing this to our attention.
We are so sorry that you didn't get the experience you expected from us. We take feedback like this very seriously and would like the ... Read more
opportunity to discuss this with you further. If you could please email this to us at [email protected] along with your contact details I can have a manager get in contact with you or you can call 1300 618 412 speak with our friendly team.