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MonVictoria
- 3 reviews
Excellent
I received my item beautifully and carefully packaged. It was exactly as shown online, and I received it within three business days. Very impressed with this company.
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SusanCanberra
- 15 reviews
Excellent online service!
I always assumed that Peter's of Kensington would be expensive, but their prices are actually *very* competitive. I just purchased a Cornishware canister for only $65 ($89 at another online retailer), and a Spode "Blue Italian" storage jar for only $30 (RRP $116).
I placed my order on Thursday, received a dispatch confirmation on Friday, and my order was delivered interstate today (Monday). It was carefully packed with lots of protective packaging. Their website is very clearly set out, so it was easy to find what I was looking for. Online ordering was quick and easy.
I would strongly recommend PoK for range, price and service.
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PaulCanberra 2600, ACT
- 16 reviews
- Peter's of Kensington Online store
- Verified customer
First Class Service
The product I ordered arrived Tuesday 1:30 pm, placed order on Sunday night. Delivered by Australia Post Courier, when two groups work together quickly and efficiently it is called "service" now have two online stores that can do it in Australia.
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AimeeSydney, NSW
- 86 reviews
Good prices on some products
I bought a few items from PoK and they have good prices on Simple Human products and some others. I chose to order online and collect from Birkenhead store to save on shipping. Just not happy with their "non refund" policy unless I return the items on the spot ie. when collecting. Also some items were not presented as specified on the website when I collected them, for eg Tablekraft spoon set was in a plain box, not "presented as a set of 12 in a Tablekraft gift box.". And some staff are not friendly, not smile or even say thanks!
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Lulu
- 31 reviews
Fantastic online shopping experience
Purchased a number of items from their online store on Sunday and parcel arrived at my interstate address today (Tuesday). I paid an extra $5 for fast delivery, which was well worth it. The products were lovely and very well packed for transit. The prices were excellent as was the communication from PoK. So impressed, I’ve just placed another online order and will continue shopping with them.
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Love this place!
I can always find something of quality with value for money here. This is my go to place because I live regionally and do not have access to all these beautiful things.
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RoseVictoria
- 13 reviews
- 8 likes
- Peter's of Kensington Online store
- Verified customer
Sadly dropped a few notches!
My very last order and experience last week was nothing short of shameful. Items were damaged. Very poorly packed. Was supposed to be a gift. Prior to this last order I was extremely pleased. They've unfortunately lost star ratings and cannot see myself shopping with them again! Sadly!! The other thing too was that they don't price match with stores that sell the same product for less, when most stores will do this. Peter's prices aren't always the best you can find.
They certainly deserve 10 Stars as 5 stars does not do Peter's of Kensington ...Read more
justice! As a now loyal customer and purchaser of many orders over the last 6 or so months I will say that they have never disappointed. Their website is fantastic and extremely easy to browse through. Their search function performs extremely well. Their product descriptions and photos are true and exact. Their check out process easy and streamlined. Once you've paid for the item, you are continuously updated with tracking numbers and progress of shipment. They also ship very quickly so you generally receive your items within a couple of days from having placed the order. Then, parcel arrives and you will find that the packaging is both professional in appearance, strong, secure, and your items arrive surrounded by so much protection, nothing moves or is loose within the box or parcel. It's excessive but these days extremely necessary as I know first hand how items are treated in transit! It's always exciting expecting a order from Peter's of Kensington. The actual item received is normally always better than imagined .... which is a vast contrast to most online shopping websites whom make their products appear better than they really are. I have been an online shopper for over 10 years and due to time constraints, where I can, it's my preferred way to shop. I have to say that Peter's of Kensington are by far the best shopping experience I have had to date. So many companies today would do well to take a leaf out of this companies book. Keep up the great work and please ....... don't change a thing.Similar opinion? Write a review on ieatwords.com.au!
PennyMelbourne
- 11 reviews
- 4 likes
Fast shipping, perfect gift!!
I was looking online for the perfect keepsake gift. Peter's of Kensington has exactly what l was looking for at a fabulous price ( inc shipping)!! The purchase was straightforward and easy. I received notification of packing then shipping very quickly. A couple of days after paying for it, it was delivered, signature required, at my door!! The fragile item was very well packed and is perfect!!! I will definitely shop at Peter's of Kensington again!! :)
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AnnaMelbourne
- 16 reviews
- 3 likes
Huge range, good customer service
Made several orders from PK's this year. Products always arrive on time and undamaged. One of the items I ordered was a bit outside their usual range but they were willing to put in a special order for me and also sell the item at a discount price, which was great of them. I have found their returns policy to be good and their staff members extremely happy to answer questions and to look up answers if I ask something they don't know. I'm also impressed by the huge range of products that they offer. The only quibble I have with them is that the...Read more
ir prices usually aren't as good as Kitchen Warehouse or some other stores. However, I assume that is at least partly because they are based in Sydney where the housing bubble is at its worst. Overall I am extremely happy with the store and would recommend it to others.Similar opinion? Write a review on ieatwords.com.au!
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AustralishOrange
- 2 reviews
- Peter's of Kensington Online store
- Verified customer
Shabby returns system and accusatory store manager
Purchased a frypan recommended by Choice; purchased online as I live in country Australia; the pan arrived but the size description related to the rim not the frying area so I contacted Peter's Of Kensington regarding returning it; I had a choice of post or personal return;
we had a family trip planned in the near future so when we made the 4 hour drive to Sydney we went to the store to return the frypan.
The store manager refused to take it back as he said it was severely scratched! I hadn't even noticed this as my focus was on the size a...Read more
nd after opening the box, noticed the base was 23 cm, and the measurement of 30 cm referred to the rim, so I put it right back in the box. The scratches turned out to be on the bottom.... I didn't even look at the bottom... I don't fry on the underside of a frypan! The upsetting part was the manager saying he did not believe that it would have been sent to me in that condition.... I am still deeply upset at that implication and $126 is a lot of money for me and they won't take it back and I don't wan't it as it's the wrong size. His solution is to contact the manufacturer and check if they would accept it back in that condition. The idea was that only if Peter's Of Kensington received a replacement pan would he consider refunding me my money. So now we have to wait for 2 weeks to hear a verdict from the factory and possibly end up with a frypan I have no use for..... I just want to cry I am so upset. The manager also said that the previous week someone came with the same problem! as the store couldn't have done the scratches, therefore it might be a manufacturing problem! what???? Horrible horrible experience and the last time I will purchase from Peter's Of Kensignton! and certainly will advise my friends NOT to buy from them!Similar opinion? Write a review on ieatwords.com.au!
Dianne
- 4 reviews
Very Pleased
Have ordered a couple of items on line and have had them delivered to rural NSW . Ordering was an easy process and delivery time was great. Their products were a good quality and there were no issues at all
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KittyKatSydney
- 2 reviews
- 7 likes
Excellent service, excellent products, excellent price
I've been buying from PoK for years, finally decided to write a review. To the negative nelly's on here re delivery and use of Aust Post, it's not PoK fault that Aust Post have their rules. If you want to pay more for the product and more for delivery (by a logistics co.), go elsewhere. To those that whine about customer service or lack experienced staff in store, again, no-one is satisfied in their job 100% of the time, and certainly not when they're young and/or inexperienced retail workers, trying to make ends meet, getting out there and giv...Read more
ing a job a crack, and some who simply can't keep up with the breadth of stock and product information that everyone wants, to boot not every customer is a happy one. My recent purchase of the Magimix Cook Expert was exceptional. Cheapest price in Australia. Best customer service experienced in online shopping in the past few months. They called to confirm when it would leave the warehouse and to advise there may be a delay over Easter. Yes Aust Post are their delivery agent and yes I was not home on the day but who cares. It's sitting in my kjtchen now, pride of place on the counter, less than a week after the order. Best purchase in years. Thank you PoK, you have made me happy yet again.Similar opinion? Write a review on ieatwords.com.au!
Tina2525SYDNEY
- 7 reviews
Excellent Customer Service
Really fantastic in terms of price and service. I have purchased items from PoK for many years but never bothered to write a review. Never had a problem with service, price, pickup or delivery. This review was prompted by my recent purchase. I was looking to buy something as a gift but didn't have the postal address at the time of the transaction. The "online chat support" advised what I should do. Then I decided to add to the gift so I called customer service a second time. They processed my add-on, matched it up with the earlier order, put ...Read more
it all on hold until I contacted them the following day with a postal address. It's the compexity of my transactions, and how well they handled it that made me write this review. Within 4 hours of notifying the delivery address, I received despatch and tracking details. In my mind, that entire experince deserves to be acknowledged and deemed to be EXCELLENT service. As a customer of many years, I have taken it all for granted and never bothered to praise the store for its quality products, unbeatable prices and helpful staff. Also, it's worth noting the low delivery costs. So many online businesses charge postage for each item. PoK is very reasonable and charge per box. Hope the good prices, excellent service and high quality goods continue for years to come.Similar opinion? Write a review on ieatwords.com.au!
JAGGreater Melbourne (Metropolitan), VIC
- 10 reviews
Peter's of Kensington - you probably won't get your order delivered to your home
Peter's of Kensington is OK in itself but they use Australia Post as a carrier and the latter is unreliable. Australia Post officially offers safe drop options so your don't have to sit at home waiting for delivery but in reality their delivery staff just say it is not safe to drop off and go on their way even though you have given permission and accepted liability for "safe drop". It's easier and quicker for Australia Post delivery staff to just leave a card in your mail box rather than carry the delivery to your house. This means that the recipient has to pick up their package from a post office or postal facility during business hours. Few post offices seem to open on Saturday. And bad luck if your parcel is heavy.
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85MLJ
- 4 reviews
- Peter's of Kensington Online store
- Verified customer
Fantastic product and excellent service
Purchased 2 items on Tuesday and had them delivered Friday, fantastic prices and excellent quality items. I will continue to make them my number one supplier for kitchen tools and accessories with the excellent range of high quality products at great prices.
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M RamirezGreat Southern, WA
- 22 reviews
- 24 likes
- Peter's of Kensington Online store
- Verified customer
Excellent Products and Service
I've been buying from Peters of Kensington for a couple of years, my recent purchases were in November and December'17.
Every time I find their range amazing, I go in to buy one item and keep searching for hours, only to have to stop myself from over spending, because their range is not only extensive, but the quality of their products is outstanding.
Furthermore, their service is brilliant, the orders are prepared the same day as received,and every time, they are posted either the same or following day, even when they're 3 hours ahead of us....Read more
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ShopJockMelbourne
- 16 reviews
- 21 likes
Exceptional Customer Service
When my order arrived with a couple of shattered glass candles, it was a simple process of taking a photo and sending it in. When I was offered a full refund, I requested to get replacement candles sent to me instead, which they accommodated. When the replacements arrived, the candles were packed with great care and padding within a small box, which was placed in a larger box, also padded to the hilt. I was so impressed that they did this, to safeguard the delivery of my replacement products. They went above and beyond in my opinion. For a mishap which was most likely the fault of the delivery person who dropped it in the first place, even though the packaging said Fragile, it was a sterling and appreciated effort.
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- Peter's of Kensington Online store
- Verified customer
Can’t beat this
I needed to get a Xmas present for my parents. Found the perfect gift, ordered one for each, asked for gift wrapping, added a personalized gift message, pressed the order button, paid. All done in the Wellington Airport in NZ on my way home on Tuesday afternoon.
Arrived in my office on Wednesday morning in Canberra to be flabbergasted by the waiting pink delivery carton from Peter’s!
Amazing.
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StuballNSW, 2034
- 22 reviews
Lovely Store!
I find Peter,s of Kensington a very handy online store to visit,they have so much,I love it! the quality of there products is beautiful and there is so much to choose from,This time i only spent light and bought a Mushroom Home Grown Kit for only $28,
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Tony7912South East Queensland, QLD
- 23 reviews
Very fast delivery and great service
I have purchased heaps of things from Peter's and always happy with the speed of delivery. The packaging is very secure and the bits of,styrofoam break down into nothing when you put them on your garden and hose them.
My most recent order was missing an item and after i emailed i got a response saying they were looking into it and within 2 days i got another email saying the missing item was on its way. Very impressed all round, with quality products and great service.
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