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Reviews

3.8

86 reviews
5
(51)
4
(8)
3
(5)
2
(3)
1
(19)
  • Product Quality
    3.1 (8)
  • Return Claim MadeYes (3) · No (10)
  • Shipping
    3.3 (6)
  • Customer Service
    5.0 (1)
  • Warranty Claim MadeYes (1) · No (11)
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Mon

MonVictoria

  • 3 reviews

Excellent

published

I received my item beautifully and carefully packaged. It was exactly as shown online, and I received it within three business days. Very impressed with this company.

Susan

SusanCanberra

  • 15 reviews

Excellent online service!

published

I always assumed that Peter's of Kensington would be expensive, but their prices are actually *very* competitive. I just purchased a Cornishware canister for only $65 ($89 at another online retailer), and a Spode "Blue Italian" storage jar for only $30 (RRP $116).

I placed my order on Thursday, received a dispatch confirmation on Friday, and my order was delivered interstate today (Monday). It was carefully packed with lots of protective packaging. Their website is very clearly set out, so it was easy to find what I was looking for. Online ordering was quick and easy.



I would strongly recommend PoK for range, price and service.

Paul

PaulCanberra 2600, ACT

  • 16 reviews

First Class Service

published

The product I ordered arrived Tuesday 1:30 pm, placed order on Sunday night. Delivered by Australia Post Courier, when two groups work together quickly and efficiently it is called "service" now have two online stores that can do it in Australia.

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Aimee

AimeeSydney, NSW

  • 86 reviews

Good prices on some products

published

I bought a few items from PoK and they have good prices on Simple Human products and some others. I chose to order online and collect from Birkenhead store to save on shipping. Just not happy with their "non refund" policy unless I return the items on the spot ie. when collecting. Also some items were not presented as specified on the website when I collected them, for eg Tablekraft spoon set was in a plain box, not "presented as a set of 12 in a Tablekraft gift box.". And some staff are not friendly, not smile or even say thanks!

Lulu

Lulu

  • 31 reviews

Fantastic online shopping experience

published

Purchased a number of items from their online store on Sunday and parcel arrived at my interstate address today (Tuesday). I paid an extra $5 for fast delivery, which was well worth it. The products were lovely and very well packed for transit. The prices were excellent as was the communication from PoK. So impressed, I’ve just placed another online order and will continue shopping with them.

Love this place!

published

I can always find something of quality with value for money here. This is my go to place because I live regionally and do not have access to all these beautiful things.

Rose

RoseVictoria

  • 13 reviews
  • 8 likes

Sadly dropped a few notches!

published
Penny

PennyMelbourne

  • 11 reviews
  • 4 likes

Fast shipping, perfect gift!!

published

I was looking online for the perfect keepsake gift. Peter's of Kensington has exactly what l was looking for at a fabulous price ( inc shipping)!! The purchase was straightforward and easy. I received notification of packing then shipping very quickly. A couple of days after paying for it, it was delivered, signature required, at my door!! The fragile item was very well packed and is perfect!!! I will definitely shop at Peter's of Kensington again!! :)

Anna

AnnaMelbourne

  • 16 reviews
  • 3 likes

Huge range, good customer service

published
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Australish

AustralishOrange

  • 2 reviews

Shabby returns system and accusatory store manager

published
Dianne

Dianne

  • 4 reviews

Very Pleased

published

Have ordered a couple of items on line and have had them delivered to rural NSW . Ordering was an easy process and delivery time was great. Their products were a good quality and there were no issues at all

KittyKat

KittyKatSydney

  • 2 reviews
  • 7 likes

Excellent service, excellent products, excellent price

published
Tina2525

Tina2525SYDNEY

  • 7 reviews

Excellent Customer Service

published
JAG

JAGGreater Melbourne (Metropolitan), VIC

  • 10 reviews

Peter's of Kensington - you probably won't get your order delivered to your home

published

Peter's of Kensington is OK in itself but they use Australia Post as a carrier and the latter is unreliable. Australia Post officially offers safe drop options so your don't have to sit at home waiting for delivery but in reality their delivery staff just say it is not safe to drop off and go on their way even though you have given permission and accepted liability for "safe drop". It's easier and quicker for Australia Post delivery staff to just leave a card in your mail box rather than carry the delivery to your house. This means that the recipient has to pick up their package from a post office or postal facility during business hours. Few post offices seem to open on Saturday. And bad luck if your parcel is heavy.

85MLJ

85MLJ

  • 4 reviews

Fantastic product and excellent service

published

Purchased 2 items on Tuesday and had them delivered Friday, fantastic prices and excellent quality items. I will continue to make them my number one supplier for kitchen tools and accessories with the excellent range of high quality products at great prices.

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M Ramirez

M RamirezGreat Southern, WA

  • 22 reviews
  • 24 likes

Excellent Products and Service

published
ShopJock

ShopJockMelbourne

  • 16 reviews
  • 21 likes

Exceptional Customer Service

published

When my order arrived with a couple of shattered glass candles, it was a simple process of taking a photo and sending it in. When I was offered a full refund, I requested to get replacement candles sent to me instead, which they accommodated. When the replacements arrived, the candles were packed with great care and padding within a small box, which was placed in a larger box, also padded to the hilt. I was so impressed that they did this, to safeguard the delivery of my replacement products. They went above and beyond in my opinion. For a mishap which was most likely the fault of the delivery person who dropped it in the first place, even though the packaging said Fragile, it was a sterling and appreciated effort.

Can’t beat this

published

I needed to get a Xmas present for my parents. Found the perfect gift, ordered one for each, asked for gift wrapping, added a personalized gift message, pressed the order button, paid. All done in the Wellington Airport in NZ on my way home on Tuesday afternoon.
Arrived in my office on Wednesday morning in Canberra to be flabbergasted by the waiting pink delivery carton from Peter’s!
Amazing.

Stuball

StuballNSW, 2034

  • 22 reviews

Lovely Store!

published

I find Peter,s of Kensington a very handy online store to visit,they have so much,I love it! the quality of there products is beautiful and there is so much to choose from,This time i only spent light and bought a Mushroom Home Grown Kit for only $28,

Tony7912

Tony7912South East Queensland, QLD

  • 23 reviews

Very fast delivery and great service

published

I have purchased heaps of things from Peter's and always happy with the speed of delivery. The packaging is very secure and the bits of,styrofoam break down into nothing when you put them on your garden and hose them.

My most recent order was missing an item and after i emailed i got a response saying they were looking into it and within 2 days i got another email saying the missing item was on its way. Very impressed all round, with quality products and great service.

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