Worst online store to deal with when it comes to faulty products. Takes days to get a response and they require EVERYTHING,even small cheap items to be returned first. They send everything to the 'supplier' to be accessed before issuing a refund or credit if you don't get in quick and tell them. The process can take a month or more. Makes you feel like your trying to scam them when they make you jump through hoops. More than enough stores online that have same products and prices so I won't be shopping there again

I just purchased a Royal Albert Old Country Roses Montrose Mug. It was less than half the price of the ones in stores so was pretty happy about that. My package arrived very promptly so I was pretty happy about that too, BUT was I was not so happy about was the 'Made in Indonesia' sticker on the outside of the bubble wrap the fine bone china mug came in (no box??)! Is this why it was so cheap? My expectation would be that English Fine Bone China which retails at $89.95 would be made in England and come with a box however, if this is not the genuine article then I guess you get what you pay for. Strangely, the blurb for the product was an exact copy of that on the official Royal Albert site...the plot thickens!

The trays delivered to my home by Peter's of Kensington today were great

What upset me was what I thought was polystyrene packaging. I wrote complaining but then before I finalised it I jumped on the website to check I hadn't missed something. Peter's write that "The fact is, our packaging isn’t made from polystyrene at all. Our packing is actually made from wheat, believe it or not! It's completely natural, non-toxic and biodegradable. To get rid of it, just empty it into your bin or your bathtub, add a little water, and in a few hours, it'll be completely gone."

That just leaves the box, which is made from recyclable cardboard. Easy!"

So good, Peter's! I'm off to soak my packaging puff.

I ordered Chanel No.5 Bath Soap through the Peter's of Kensington website. The ordering process was simple, efficient, logical and speedy. It was dispatched next day and I received it in southern Victoria 2 days later. It had been packed very nicely and very securely by Peters. They are obviously a very efficient and well run business and I will buy from them again.

After what I thought would be a simple order, I received the incorrect item. Then the process of getting it sent back and returned and constantly having to chase up by sending emails or phone calls but getting no real reply or help. The company's customer service has a lot to be desired they are extremely unhelpful . I would never use this company again.

Ordered on Saturday received on Tuesday to Gold Coast a very busy time at Xmas but very fast delivery, very impressed, will shop with Peter's of Kensington again.

Most impressed with the ease of ordering item online, excellent communication and very speedy delivery. Hard act to follow for other businesses

POK is awesome but the live chat feature needs to be sorted.
Had to wait five minutes for someone to respond. No hello or I am looking into this for you
Now this seems kind've minor but for live chat, that is quite a long time to wait

I ordered my item at 8:50am on a Tuesday and by 11:30am the same morning Australia Post had received shipping information! Item arrived 7am Thursday morning in perfect condition and ready to be gift wrapped in time to be given to the birthday boy on the weekend :) I had initially placed my order with another online store but was forced to cancel when it became apparent that the item would take three weeks to arrive (even though the website stated 3 - 5 days!!! Thank you Peter's of Kensington for coming to my rescue...you'll always be my first point of call from now on.. :)

No choice but delivery by OZ Post And StarTrack - same thing, both insist on someone at home for signature. Unreasonable in this day and age. And not good for retailers in the long run. OZ Post reckon they have other options but they all revolve around the customer doing the running around and not the courier. Or the driver decides whether or not to leave the parcel. Or indeed whether or not to even try and see if someone is home. They just throw card in. This despite being given the ok to leave. Bad luck customer.
Shame Peters of K doesn't give choice of courier and doesn't provide store parking. Therefore SORRY NO BUSINESS from me Peters of K.

I have purchased many items from Peters of Kensington and have always been 100% happy excellent products,fast delivery and great communication

I have purchased many goods on line from Peters of Kensington this business is consistently efficient, goods purchased are always in good condition and delivered within 2 business days.
Prices of sale items are consistently genuine.
Postage and handling is also reasonable.
I would Highly Reccomend

I have purchased from Peter's of Kensington three times. Only once was there's an issue and it was rectified almost immediately. I purchased a gift in the afternoon however on checkout the free gift wrapping service did not work. I emailed them right and did not get a reply. I phoned the next morning and the customer service staff rectified it immediately. I am happy with that. The gift hasn't arrived yet probably due to being Christmas time delays.

I live in Alice Springs and so online shopping is pretty essential, if you are fussy about what you want. This business is a dream to deal with. If you get your order in at a reasonable time of day, it is packed and on its way before the end of the business day....which is amazing service! The Alice Springs post is pretty dodgy, to say the least, and for some reason, it can take weeks from the time of ordering to actual delivery, however with this business, the order is here in a few days! Beautifully packed, so that there is never any damage. They really do go the extra mile, and are very much appreciated by a very satisfied customer!

Ordered on the Tuesday and received on the Thursday to Gold Coast. Beautifully packaged as a gift for hubby and boxed exceptionally well for freight. Excellent prices. Will definitely use again and recommend to friends and family.

Delivery of goods was excellent. Quick and no damage. Covers are a perfect fit and very good quality. Items exactly as described. Communication was also excellent.
Definitely would recommend to friends

I ordered something on a Monday to be shipped from Sydney to Melbourne. A week later and it STILL had not arrived- a week for a parcel containing a wallet! Even though there was a public holiday thrown in I can get clothing sent from ASOS from the UK that arrives quicker. Peters of Kensington might be competitive on price but in terms of shipping/wait times I wouldn't bother.

When looking to purchase homewares and gifts, I always go to Peters of Kensington first. They have a great range of products, excellent prices, and prompt delivery.