A great range of merchandise but the staff are surly and rude from the bouncer at the entrance who swears at you if you don't hand him your own goods that you are returning to the sales assistant who tells you how crooked some customers are when returning goods. The mile long queues to pay for your purchases are not conducive to a Happy Christmas .

I got the product 2 days back and have the receipt as a proof of purchase too. I chose the option of click and collect. I didn’t like one of the Delonghi toaster. As it burns the toast even on a medium setting. On asking them to return and get my refund. They said we will send it to the stores and based on their discretion will give solution. They can’t give the refund for sure as per the policy.

I believe the 30 day change of mind policy should entitle the customer for a refund straight away if we have the proof of purchase. I just purchased it couple of days back so why can’t I get refund.

Will never ever shop with Peters of Kensington again. Highly disappointed.

Donna wrapped my mother's day gifts so beautifully. She gave them a million dollar looks. Great prices on-line and excellent customer service by Donna every time. Highly recommend the store to friends and family.

Absolutely agree with the negative reviews in relation to terrible customer service and ZERO and super UNHELPFUL and RUDE after sale ‘customer support’.

I recently experienced it face to face at the store as well as over the phone with them - both incidents shows they don’t care and in fact they make rude and inappropriate comments (very unprofessional). Sent them an email to complain and received NO REPLY.

Terrible and irresponsible customer service more than offset the lower price they may offer. You will never get this upsetting shopping experience at David Jones or Myers.

I went to POK to buy a montblanc pen as a special gift for my son. I vaguely knew the style I wanted but asked to see a few different models just to check...SIX times the assistant asked me if I was aware of the price..I said yes and she asked how I intended paying..I said I'd use a card and she asked if I had my drivers licence!!! I felt insulted and told her so, and she said it was company policy. I went to a mirror to see if I'd suddenly changed the way I look but no..it was me..the person who happily shopped all over town and had NEVER been asked for ID in all of 75 years. Of course I left the store without buying.

We have been going to the January sale for many years, we spend all day there, have a relaxing lunch in the cafe, coffee & cake for a late afternoon tea, they have merchandise that won't be seen anywhere else, great prices & excellent customer service, we think a visit to Peters is a lovely shopping experience, occasionally we shop online & always had very fast deliveries, can't wait for the January sale next year

when I entered the gate, their security guy said disdainfully" did you see here?" and then pointed to a " closed" sign on a door. How about tell me outside the entrance?! Very rude service！！