Have ordered a couple of items on line and have had them delivered to rural NSW . Ordering was an easy process and delivery time was great. Their products were a good quality and there were no issues at all

Peter's of Kensington is OK in itself but they use Australia Post as a carrier and the latter is unreliable. Australia Post officially offers safe drop options so your don't have to sit at home waiting for delivery but in reality their delivery staff just say it is not safe to drop off and go on their way even though you have given permission and accepted liability for "safe drop". It's easier and quicker for Australia Post delivery staff to just leave a card in your mail box rather than carry the delivery to your house. This means that the recipient has to pick up their package from a post office or postal facility during business hours. Few post offices seem to open on Saturday. And bad luck if your parcel is heavy.

Purchased 2 items on Tuesday and had them delivered Friday, fantastic prices and excellent quality items. I will continue to make them my number one supplier for kitchen tools and accessories with the excellent range of high quality products at great prices.

When my order arrived with a couple of shattered glass candles, it was a simple process of taking a photo and sending it in. When I was offered a full refund, I requested to get replacement candles sent to me instead, which they accommodated. When the replacements arrived, the candles were packed with great care and padding within a small box, which was placed in a larger box, also padded to the hilt. I was so impressed that they did this, to safeguard the delivery of my replacement products. They went above and beyond in my opinion. For a mishap which was most likely the fault of the delivery person who dropped it in the first place, even though the packaging said Fragile, it was a sterling and appreciated effort.

I needed to get a Xmas present for my parents. Found the perfect gift, ordered one for each, asked for gift wrapping, added a personalized gift message, pressed the order button, paid. All done in the Wellington Airport in NZ on my way home on Tuesday afternoon.
Arrived in my office on Wednesday morning in Canberra to be flabbergasted by the waiting pink delivery carton from Peter’s!
Amazing.

I find Peter,s of Kensington a very handy online store to visit,they have so much,I love it! the quality of there products is beautiful and there is so much to choose from,This time i only spent light and bought a Mushroom Home Grown Kit for only $28,

I have purchased heaps of things from Peter's and always happy with the speed of delivery. The packaging is very secure and the bits of,styrofoam break down into nothing when you put them on your garden and hose them.

My most recent order was missing an item and after i emailed i got a response saying they were looking into it and within 2 days i got another email saying the missing item was on its way. Very impressed all round, with quality products and great service.

Absolutely agree with the negative reviews in relation to terrible customer service and ZERO and super UNHELPFUL and RUDE after sale ‘customer support’.

I recently experienced it face to face at the store as well as over the phone with them - both incidents shows they don’t care and in fact they make rude and inappropriate comments (very unprofessional). Sent them an email to complain and received NO REPLY.

Terrible and irresponsible customer service more than offset the lower price they may offer. You will never get this upsetting shopping experience at David Jones or Myers.

My first time buying from Peters of Kensington and how glad I did.
Service and communication are important to me and I was not let down at all.
I will surely buy again without hesitation .
Thank you again

I use Peter’s to deliver to family and friends and have never been disappointed. Products are always cheaper than department stores and postage is really reasonable. The big pink box that things arrive in looks great and items are packed really well. Love this store.

Product received exactly as advertised, arrived one day after order. Was fragile and was packaged well. Excellent prices, large range of products.

I just love the service at Peters, we used them for my wedding register, for Christmas gifts and for household goods. The online shop is easy to navigate and I avoid paying postage by picking up from their warehouse which is easy to get to and has parking. In an age of disposable goods Peters sells products which stand the test of time. On the odd occasion I have not been happy with a product I have found their returns to be no hassle.

I recently ordered a Breville 1 litre glass kettle from this retailer via NZ Trademe on behalf of my 93 year old grandmother who has macular degeneration and specifically wanted a small glass kettle (so she could have some indication of water level and be able to lift it). Since receiving the kettle she has discovered the kettle leaks. This has caused her much anxiety. I have contacted Peters of Kensington who have been tardy in responding and unhelpful. They sent Australian Courier tags (for a NZ purchase) and when I explained this, they suggested I bring the kettle with me when I next visit Australia.