Recently our pet had a bad case of pneumonia which was life threatening in the end the bill was close to $3000 and if we didn't have cover Oscar would have had to be put down. I am so happy we took this policy as it literally saved our dogs life, we are happy to still have Oscar in our lives.

We signed up for petmed about 2 years ago and our dog poppy has had a couple of trips to the vet - claims were easy we got 80% back and they now have an online claiming method which is pretty easy. We had to send some history in which the vet actually got a bit cranky about but he said that's the same for all insurance.

It was a large claim and we did have to provide the history, we were worried because we could not afford the bill but the claim was paid 80% of the bill it did take more than a week. The insurance did make a stressful time so much easier.

We recently signed up for Petmed as we wanted to avoid more expensive vet bills for this new cat as the last one, bless her cost us so much and we still miss her so. It's easy to get this organized just takes a few minutes, the staffs are friendly and speak perfect English – I think they are here in Aus.

We got our dog as a puppy and after checking out pet insurance reviews on Canstar we joined Petmed. We have had to claim 3 times and every time we received 80% back and were paid quite quickly we are very happy to have this insurance.

Our dog Cooper, was bitten by a snake. The cost of the treatment was more than I expected so I am really glad we had the insurance.
The claim was fast and easy the vet did nearly all of the work. The insurance gave us peace of mind we wouldn't be without it. Thank you for your fantastic product and friendly
service from your staff.

My partner and I researched a number of insurance policies before joining and PetMed was clearly the best value on paper. Setting up the policy was very straightforward and you can manage your pets account/lodge any claims through an easy to use online system. Customer support via email and telephone are also available. My experience with claiming has been overwhelmingly positive. Couldn't be happy with PetMed :)

I joined this insurance recently and they made it very easy over the phone, not many questions and friendly lady who asked questions about our dog Bear. I have not had to claim touch wood but I can say the staff are nice.

I have had Petmed pet insurance for my dogs for over 2 years now, i have claimed around 5 times now( dogs run around in the bush every day and one of them had skin allergy) and i have to say they have paid out every time no fuss at all and my premium has stayed the same(so far). Would highly recommend them to date.

We took our Emma to the vet for aggravated skin conditions, we sent Petmed all the relevant info with our claim. Received the payment in 8 days. I really hope we don't need to claim again but knowing petmed is there helps us sleep easier at night.

I feel like the insurance could be improved because our George needed quite a lot of treatment and surgery, we had to pay the vet ourselves and then put in the claim. We did get paid pretty quick so luckily I have a credit card that dose not charge interest for 30 days. I would prefer if the vet was paid directly but the good part is I would still be paying this off for a long time if we did not have the insurance so all in all the policy did work.

My dog is nearly 12 so many companies didn't want to know us. The premium was very reasonable with good cover. Love that pre-existing conditions are covered after some time and we send in a form. Will check out a policy for my cat when renewal due.

The vet practice printed out all the paperwork and sent it off to petmed. We were reimbursed with no problems at all the full amount (- $75 excess) for xrays/bloods/sedation etc straight into the bank. Overall a very pleased. This is first time we've ever had to make a claim.

My dog swallowed a matchbox car and had to have surgery to get it out, I was not worrying about the vet bills because I knew that our policy would take care of it. Our vet did most of the paperwork and we were paid really quickly. Normally something like this would stress me out but not this time. Thank you.

best value because you get nothing for your money. zero communication even when you follow their processes...you have to follow up and are patronised with no favourable outcome.avoid!

No problems service good prompt payment was slow when payment was snail mail but now from receiving a letter acknowledged my bill info payment via online is quite fast about 3 days

NO STAR rating for - No service; HUGE premiums; lots of small print; unbearable waiting time on the phone. There is no policy refund if you make one claim and decide this is not for you. After deductions for co-payments, and excess the advertised 80% refund does not exist. I was thousands out of pocket by the end of the year. Be warned this is a rip off policy.

From reading other reviews my experience is not unique. My pet moved overseas around half way through the policy year. As they were no longer covered under the policy (fair enough) I cancelled it. However, AFS Pet-Med continued to collect the monthly premiums from my account, which I could not stop. When I inquired their response was "Tough, read the Product Disclosure Statement." So I paid for approximately 6 months cover I did not have or could possibly claim against.
I have cancelled many policies for life insurance, cars, income protection etc and either received a part-refund if paid in full or have had monthly premium deductions cease.
One star is one star too many.