They don't care, they make it enormously difficult to claim by asking for far too much paperwork - even things the vet doesn't have! They put up premiums at a crazy rate and their customer service is woeful. They have such strict deadlines and expect you to use snail mail. We will be leaving.

Bad experience

I am a little puzzled by some of the past reviews. I have used several pet insurance companies and switched to petmed after a girlfriend told me about it. I guess if you have a policy for years and never used it I may feel different, but we had to use the policy almost immediately because our neighbor backed over our cat. It was the difference between finding $1400 or having our Sooty destroyed, something we couldn't bare doing. I agree there is a cost to insurance, but in my case I was glad to have it. On a positive note, sooty is now doing fine.
Used it immediately, a reasonable price

We had our dog insured with Pet Med for 12 years. Overall I thought they were quite good, however I have just been caught out by a sneaky clause. Our dog recently died and they will not let me cancel the policy, until the contract terms expires in June 2013. I was never made aware of that term. Be careful. I have complained to Dept of Fair trading but take into consideration - it is going to cost me over $850 when my dog is not alive.

Sneaky and unfair terms and conditions

I have never met an more incompetent insurer, they used to be good but no more. I cancelled my policy, they couldn't get the credit card deductions right, they cancelled and confrmed they instalment would be refunded, and what did they do, they took another premium instalment after cancellation. I mean lord knows how they would handle a claim on a policy, I am not hanging around to see it. I have a better policy with another company, NOT rebadged service.
Nothing at all,
Too long to answer a phone, too long to responded to emails, too long to get it right.

They used to be great, apart from some of the ridiculous exclusions they used to have. Now, I have just been told they only pay out $10 for consultations. My dog had a seizure. I took her for consultation, it cost me $140, and I get $10 back. Are they joking!!! It's not even worth staying with them anymore. All I can say is GO SOMEWHERE ELSE! They are constantly changing the policy so you just can't keep up with what you can and can't claim.

Their ridiculous exclusions
The constant changing of exclusions
They take your money and when its time to claim they screw you

Stay away from these low lifes. They are only in it for the money. Even if you do make claims, you are limited in how many you can make each financial year and even then you get hardly any money back from them. Look elsewhere.
There is nothing positive about this mob.
They are heartless. Our pet dog died and we cancelled the policy only to find that they kept taking premiums out of our account. We were told that because we made a claim that financial year we were obligated to pay for the rest of the financial year as the policy was still in force, even though our pet had passed away - meaning we had to pay another $300 for nothing!

My dog had to have her two back knees done the vet told me
I would have to put her down if she was not done. I put in
the claim form and in a couple of weeks it was paid out
no problems. thanks petmed
just like health insurance for us

Just called after my dog had been put down not a single word of sympathy (you are a pet ensurer) claims take ages to process and often have to be followed up
changes to consultation fee refunds are a joke

bad service, high fees for what you get back

My cat had to be euthanised 29/6/10 and I noticed 2 more payments taken out of my credit card for June & July. I rang and was told the policy was for 12 months and the anniversary was 1/6/10 so I will have to pay monthly until May next year. Ridiculous having to pay for a dead cat as I had not claimed anything for last few years prior to my cat's last treatments before he was put down!!

Keep charging after your pet has died

Do not insure your pet with AFS pet med.I tried to complain to [name removed] the managing Director and they wouldn't even allow me to speak with him...now that is a company you never want to deal with.
They do not deserve 1 star. None! this company is a complete joke.
43mins waiting for them to answer the phone. Do not pay out on claims without a fight, customer service appalling....Strongly reccomend that if you love your pet (and your sanity) Never use AFS PetMed

I will definitely look elsewhere when I get another dog. They cannot seem to work out a fair system to cover everyone and they keep experimenting and making their current policy-owners guinea-pigs.
Nothing any more (they used to be good)
They keep whittling away at the benefits they offer. They have now specifically excluded eye cover for my dog when it is the one ailment she has. What is the point of insurance.

Can't believe how bad the service is. I have been trying to call, have left messages, with no response. I am cancelling policies and changing insurers. If anyone is looking for a good insurer, keep looking
Nothing at the moment
Policy changes. After taking my money for 10 years, my now older dogs have been dropped like hot potatoes.