Petplan was great for the first few years but all of a sudden decided to increase monthly payments by 60% . Our dog is only 3 years old with no health conditions! if we knew this we would have gone elsewhere in the first place. I’ll be going back to my vet who recommended them and tell them to stop recommending them. Looks like we’re cancelling as well.

Great company !! Have been with Petplan for 8 years and they have always honoured their word, and been punctual in answering any questions and refunds . Would highly recommend Petplan. Always send text and email when claim is in and when funds are in your account .

On joining they tell you at a certain age cover will be reduce to 80% payout as an example. They don’t say they’ll ALSO increase the premium astronomically. What was $80pm is now $180pm. For 1 animal and I have 2. It’s now more expensive than my own private health cover, life, disability and income protection combined. Not to mention now if I want to shift I am stuck because any pre existing conditions are carved out by a new insurer. So basically you have to cancel. Don’t be fooled by their “caring” ads.

I first insured my little dog (Buddy) in 2012 and up until his passing on 30th December 2022 the service that I received from Petplan was excellent. After Buddy's passing, at my request the policy was cancelled and a refund for the outstanding premium was paid into my account within two days. I now have another fur baby (Millie) and had no hesitation in insuring her with Petplan due to my previous experiences with Buddy's insurance.

We have been with Petplan for over 15 years - over the life of a few furbabies and we couldn't be happier. Not the cheapest but they cover GSD breed issues

My dog's renewal notice just came through at twice the cost of last year (now nudging $2000 pa).
The explanation of the staff was that the risk is priced for individual breeds - but surely they would have known when I took out the policy that I had a higher risk breed? Hugely disappointing...

I have needed to claim twice, this time a significant amount for my 2 year old Cavoodles gastroenteritis which resulted in a 3 night stay at the vet and a rather hefty bill. Both times, my claim has been dealt with in a speedy and efficient fashion and I am so relieved to have received everything back apart from my $150 excess. I am just so impressed with Petplan, well done and thank you!

The policy is good value for providing medical for our dog. It was easy to set up and our lodged claims are usually processed within a month of payment. At times the delay in resolving our claim (close to 4weeks) can be a little frustrating, however notification of payment and amount paid is good. We have been with Petplan for 3years. I advise friends and family to look into insurance for their new pet with Petplan as we are happy with the coverage and service.

Was with petplan for 3 years never claimed as there was an excuse for everything not being included. Price increased from $51 a month to $85 a month over night. Customer service is non existent couldn't get through to speak to anyone, wouldn't call back. All about the money they don't care.

We were with pet plan for 3 years and everytime our policy was up for renewal the monthly premium rose from between $30-$50 a month! The latest rise meant we were paying more for our dog then our own health insurance. When I approached petplan they simple responded with generic emails. Terrible service!

When I purchased my puppy in February I did lots of research. I was a bit skeptical about Petplan due to some negative reviews and comments re delays in processing claims. Thank god I trusted my gut and went with them. At 10 months of age my puppy needed major surgery. They were so helpful, kind and understanding. I submitted my claims (there were many!) and all were processed within 3 working days. Brilliant customer service. They maybe a bit more expensive than others but as the saying goes you pay peanuts and get monkeys

PetPlan have been amazing. Been with them for 4 years. Only had one claim and it was processed through super quick and was informed via sms and email. Highly recommend.

I am so happy I have Petplan insurance . Unfortunately I have had many problems with my current dog but they have all been covered by Petplan . The deal with claims quickly . I really wont hesitate to recommend them and match all the research I did when looking for an insurer.

It came free from our Labrador breeder so great value.
Lodged claim and took a couple of days for the money to come through.
Have been with company for 3 weeks now.

Submitted a claim and had to continually follow up and provide documents over and over again even though information was provided correctly in the first instance. It was very frustrating.

Initially I had some trouble with Petplan and payment was slow. The last few months, though, there has been a great improvement with very speedy payments and easy application submission.