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Double dipping
On joining they tell you at a certain age cover will be reduce to 80% payout as an example. They don’t say they’ll ALSO increase the premium astronomically. What was $80pm is now $180pm. For 1 animal and I have 2. It’s now more expensive than my own private health cover, life, disability and income protection combined. Not to mention now if I want to shift I am stuck because any pre existing conditions are carved out by a new insurer. So basically you have to cancel. Don’t be fooled by their “caring” ads.
6 comments
CALI-0005-DC2N-00000002 - $173.95 (8yrs old)
CALI-0005-DC2N-00000001 - $120.37 (4yrs old)
SupportPetplan
Hi Ryan,
Thank you for providing that information, I have passed this to our Underwriting department who have advised me they will look into this for you and contact you as soon as possible in regar... Read more
ds to this. Please let me know if there is anything else I can assist you with.Similar opinion? Write a review on ieatwords.com.au!
Rachelle HoganPerth, WA
- 2 reviews
Great Service and prompt payment of claims
I first insured my little dog (Buddy) in 2012 and up until his passing on 30th December 2022 the service that I received from Petplan was excellent. After Buddy's passing, at my request the policy was cancelled and a refund for the outstanding premium was paid into my account within two days. I now have another fur baby (Millie) and had no hesitation in insuring her with Petplan due to my previous experiences with Buddy's insurance.
1 comment
SupportPetplan
Hi Rachelle,
Our deepest condolences on the loss of Buddy. Thank you for taking the time to share your feedback. We are so glad to hear that you have been happy with the service we have provided, es... Read more
pecially during what must have been a very difficult time. Welcome to your fur baby Millie to the Petplan family!Similar opinion? Write a review on ieatwords.com.au!
Wendy1036Perth
- 7 reviews
- 3 likes
So glad I went with Pet Plan.
When I purchased my puppy in February I did lots of research. I was a bit skeptical about Petplan due to some negative reviews and comments re delays in processing claims. Thank god I trusted my gut and went with them. At 10 months of age my puppy needed major surgery. They were so helpful, kind and understanding. I submitted my claims (there were many!) and all were processed within 3 working days. Brilliant customer service. They maybe a bit more expensive than others but as the saying goes you pay peanuts and get monkeys
1 comment
SupportPetplan
Hi Wendy,
We are happy to that you chose us and that your claims were processed in a timely manner. Thank you for sharing your experience and feedback with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Petplan Pet Insurance - Covered For Life Classic 2 (Dogs) compares to other Pet Insurance
Know better, choose better.
Carole HaaseSouth East Queensland, QLD
- 2 reviews
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
So happy
I am so happy I have Petplan insurance . Unfortunately I have had many problems with my current dog but they have all been covered by Petplan . The deal with claims quickly . I really wont hesitate to recommend them and match all the research I did when looking for an insurer.
1 comment
SupportPetplan
Hi Carol,
We are glad to hear that you are satisfied with our cover and that your claims are processed promptly. Thank you for sharing your feedback and recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
JulieSouth East Queensland, QLD
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Problem fur babies are well catered for with this cover
I have four pets insured with Petplan but it is my problem fur baby, Bailey the Labradoodle, who has benefited most from their cover. He is four years old in April 2020 but has unfortunately had to endure a double hip replacement and subsequent therapy (both hydro and physio) plus annual, follow-up x-rays to ensure the implants had not shifted. All costs, with the exception of the appropriate excess amounts, were covered which is a massive relief when dealing with a poorly pup. More recently, he started to exhibit lower spine issues and the inv...Read more
estigative scans and subsequent drug therapy was close to $2000. Again the claim was processed without delay and the refund, less the excess, deposited shortly thereafter in to my bank account. The premiums are higher than other insurers but this is for good reason. Bailey's policy does not have exclusions, covers him annually up to $10000 as well as being covered for life. Additionally, excess for each claim related to a prior injury/illness from that policy year paid only once per year. I recommend Petplan to all new pet owners who I come across and always tell Bailey's story as a cautionary tale. You never know when and/or if you'll need insurance but I would never want to be in the position of having to choose between paying vet costs and the life of my treasured fur babies. If you can't afford insurance, you can't afford a pet.1 comment
SupportPetplan
Hi Julie,
Thank you for sharing Bailey's story with us, your experience is a perfect example of why pet owners need insurance and the benefits of our policy. Its great to hear that you are satisfied ... Read more
with our policy cover and claims service. Thank you again for sharing your recommendation.Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
So easy, no fuss
I have made several claims through Petplan, including a very expensive one - $14,000 all up. Petplan has never caused me any problems and have paid money direct to my vet so I did not have to pay up front after initial costs over $150. Very happy
1 comment
SupportPetplan
Hi Jeff,
We are proud to support you and your dog and happy to hear that you have never had any issues with us. Thank you for your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Was a lifesaver to have this insurance
We have been with PetPlan since our dog was a new puppy. Petplan promptly covered the expenses incurred for knee replacement surgery and post surgery (physio and hydrotherapy) recovery. The Policy was a lifesaver. Whilst not cheap, it has certainly been worth it in the long run. Thanks
1 comment
SupportPetplan
Hi Leanne,
We are proud to support your dog through this treatment and glad to hear you are satisfied with the policy. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Happy clientSouth East Queensland, QLD
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Easy & fast claims
We have been with Pet Plan for nearly 3 years. Whilst the premium is a little more than other insurers- the pay off is an efficient claim process with a minimal fixed excess. We have made two claims, both settled within 7 days. Awesome value
1 comment
SupportPetplan
Hi Happy Client,
We are glad to hear that you are satisfied with the policy and service. Thank you for sharing your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
DoberdogSouth East Queensland, QLD
- 2 reviews
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Brilliant Service
Petplan are easy to deal with, refunds are made quickly. I would strongly recommend Petplan. First joined petplan about 8 yrs ago Have used them for both of my dog. Excellent & Prompt Service
1 comment
SupportPetplan
Hi Doberdog,
We are happy to hear that you are satisfied with our claims service. Thank you for being with us for 8 years and your glowing recommendation!... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan Pet Insurance - Covered For Life Classic 2 (Dogs) compares to other Pet Insurance
Know better, choose better.
GlendaVictoria
- 2 reviews
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
They are amazing
My dog has had several health issues and Petplan have always relieved the pressure of vet bills by paying out very quickly what was expected. I would always recommend them.
1 comment
SupportPetplan
Hi Glenda,
We are proud to support you and your dog, and happy that you have peace of mind with us. We are glad to hear that your claims are paid in a timely manner. Thank you for your positive feedback and recommendation!... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
TLHSouth East Queensland, QLD
- 2 reviews
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Best cover.High Integrity company
The policy was set up with the breeder, we just had to start paying after 1 month, so set up was easy.
Unfortunately we have had to make several claims and they were resolved within a week. Petplan is simple and easy to engage with
We have had Gus insured since 6weeks old so about 2 and a half years now
1 comment
SupportPetplan
Hi TLH,
We are proud to support Gus with his treatment and glad to hear he has been insured since leaving the breeder! Great to see your claims are resolved in a timely manner. Thank you for sharing your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Nicole RSouth West, WA
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Such a relief
My dog has been insured since he was born. The breeder insured the whole litter with the option for the new owners to continue the policy. A diagnosis of lymphoma was made less stressful knowing Petplan is supporting his treatments. All claims are reviewed and dealt with promptly.
1 comment
SupportPetplan
Hi Nicole,
We are proud to support you and your dog and wish him all the best with his treatment. We are glad to hear that your claims are processed in a timely manner. Thank you for sharing your experience.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Sarah D.Perth, WA
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Peace of mind during emergency vet visits
We have two middle-aged Labradors who have needed emergency veterinary procedures several times during the past 6 years. We have had Petplan insurance for both of the dogs since they were puppies and have never had to worry about being able to afford the vet fees.
The claims have been always paid promptly and fairly.
I would recommend all pet owners insure their pets for their peace of mind.
1 comment
SupportPetplan
Hi Sarah,
We are proud to support you and your dogs through this treatment. We are happy to hear that we have given you peace of mind. Thank you for sharing your experience and your recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
SalGreater Melbourne (Metropolitan), VIC
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Husband describes it as "marriage insurance"!
I've been delighted with the service. All claims have been resolved promptly and with no issues and very few gaps on expenses, so ends up being great value. We've made multiple claims for both pets ranging from joint issues (with rehab) to allergies and various other illnesses and have had no issues from PetPlan when a claim is submitted. I've been with PetPlan for nearly 7 years and would highly recommend them to anyone. My vet recommended them to me and I'm so glad they did! It takes the stress out of treatment options knowing PetPlan are there to help ease the burden so I'm able to focus on what's most important - looking after my fur babies!
1 comment
SupportPetplan
Hi Sal,
We are glad to hear that your claims have been settled in a timely manner and that our team has been able to help you. We are proud to have supported you over the past seven years. Thank you for sharing your experience and recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
So happy we took out this policy
My dog was recently diagnosed with Elbow Dysplasia which was unexpected and upsetting. But Petplan has covered all of her expenses so far and have made a stressful situation so much easier. I highly recommend Petplan.
1 comment
SupportPetplan
Hi Rebecca,
We hope that your dog is feeling better soon, we are proud to support you with her veterinary treatment. Thank you for sharing your experience and recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan Pet Insurance - Covered For Life Classic 2 (Dogs) compares to other Pet Insurance
Know better, choose better.
Nicole StrongSydney, NSW
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Awesome best thing we ever did
Claims getting heaps faster process a lot more streamlined great response from team always very pleasant and totally helpful
Have been using them since 2007 and always recommend to anyone
1 comment
SupportPetplan
Hi Nicole,
We are glad to hear that you are seeing improvements in our claims processing and that our team is able to help you. Thank you for your recommendation and for being with us for 12 years!... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
RiaSouth East Queensland, QLD
- 3 reviews
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
a must-have!
Our french bulldog has a few health issues (blood in stool, skin allergies) and we've had quite a number of visits to the vet. It's a good thing we have Pet Plan to cover all the vet bills.
1 comment
SupportPetplan
Hi Ria,
We hope your French Bulldog is feeling better soon. We are proud to support you with your vet bills. Thank you for sharing your experience and recommendation with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
ChnatelleQueensland
Horrible
I’ve had a horrible encounter with Petplan too. I bought a purebred kitten and came with six weeks pet insurance. Two weeks after I bought her she developed skin condition, I submitted my claim but it was “lost” or they said it wasn’t received. I had to re-email my details multiple times and eventually submit a complaint to get my case looked at months later. I finally get the email back and it says I’m not eligible for any money back. Despite not getting money back, it would have been nice to know this months ago.
1 comment
SupportPetplan
Hi Chantelle,
I am sorry to hear that you have run into some trouble with us and apologise for the service you have received. I’ve managed to find your issue and your claim was declined due to being ... Read more
under excess. Thank you for sharing your feedback with us.Similar opinion? Write a review on ieatwords.com.au!
NatashaSouthwest, VIC
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Dealing with Petplan is very annoying - they are very unprofessional!
Most of the claims I lodge to Petplan get lost. I have even tried sending them by mail that requires a signature as proof of delivery - this does not help. It is not unusual to have to lodge claims 3 times before they acknowledge receipt of them. They send me texts to say they have received a claim from me but don’t tell me what it’s for or for which of my dogs it relates to. Even after they send the text the claim still goes missing ie I hear nothing further. My husband is now taking claims directly to their offices in Tullamarine. If they do pay a claim they don’t always let me know. I can often not get through to them on the phone. I have sent emails asking them to call me with no reply.
5 comments
SupportPetplan
Hi Natasha,
I am sorry to hear of your trouble with us. If you could please outline all your outstanding items to [email protected] I will follow up with the claims team for you. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamWe received a resolution on our outstanding claims yesterday after my husband visited the petplan offices in person. Don’t look forward to future claims though - I am not exaggerating when I say there... Read more
is a history of claims being lost - it happens more often than not. A sorry is even better when it is accompanied by an action plan to ensure it doesn’t happen again!SupportPetplan
Hi Natasha,
We are glad to see that your issues have been resolved. We hope to regain your trust and confidence in the future. Our apologies again for this inconvenience.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
ShannonSouth East Queensland, QLD
Wouldn't be without it!
Great coverage with few exclusions, very speedy claim assessment and payments. First time using pet insurance and from here on in will never be without it again, takes the financial stress away when your loved pet is sick.
1 comment
SupportPetplan
Hi Shannon,
We are glad to hear that your claim was paid quickly and of your satisfaction with our policy. Thank you for sharing your positive review.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
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SupportPetplan
Hi Ryan,
Thank you for taking the time to review us and providing your honest feedback. Can you please provide your policy number so that I can get one of our team members to look into this for you.... Read more
Kind Regards, Mireia Petplan Social Team