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Should be awarded a SHONKY and put into the hall of shame
Here is my Google review - they were so many bad reviews & one stars Petplan disabled them...
After several years of insurance and two policy with two large dogs I have such resentment for this pet insurer. The service is lacking and making a claims is painful. They request every detail when claiming make you jump thru every hoop then only to be notified its not covered or the payout is only 10% of a claim. They simply could have advised me when I contact them and even when you ask the question they seem to avoid the answer or have very littl...Read more
e knowledge of there own policies. Have now cancelled all policies with this so called pet insurer and recommend you save your money in a bank account and save it for that emergency should it occur - if i did id be way better off than where i am now - feeling ripped off out of pocket..... So much for over seven years as a customer and barley a claim as I saved it for an emergency only to get shafted by fine print or for common (NEW) illness I though would be covered, in this case it was bone cancer and my dog had to be put down. On this claim total $1051 including euthanasia/X-ray and medication for pain - I was paid out $137.68 & Death Claim was declined as he was over 5yrs - how would you feel.1 comment
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NicoleSydney, NSW
- 2 reviews
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Improving!
I've got two cats under the Life Ultimate Plan and the cover itself is great, it's easy to set up. I've lodged numerous claims as my cats visit the vet every six months for check ups, teeth cleaning, vaccinations, emergency visits.
I've been with Petplan for at least 4 years for both cats.
The service is getting better but when you have three claims in you get updates with no reference whatsoever so it's hard to know without calling which claim they are referring to.
The processing time for claims is less that two weeks, can sometimes take...Read more
1 comment
SupportPetplan
Hi Nicole,
Thank you for taking the time to review us and providing your honest feedback we greatly appreciate it. ... Read more
Kind Regards, Mireia Petplan Social Team
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
MarinaPerth, WA
- 2 reviews
Petplan you are our hero
We have been with Petplan for over 15 years - over the life of a few furbabies and we couldn't be happier. Not the cheapest but they cover GSD breed issues
1 comment
SupportPetplan
Hi Marina,
Thank you for taking the time to review us. We are happy to that you chose our services. Thank you for sharing your experience and feedback with us.... Read more
Kind Regards, Mireia Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Petplan Pet Insurance - Covered For Life Ultimate compares to other Pet Insurance
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Westie ownerPerth, WA
Premium more than doubled on renewal!!!
My dog's renewal notice just came through at twice the cost of last year (now nudging $2000 pa).
The explanation of the staff was that the risk is priced for individual breeds - but surely they would have known when I took out the policy that I had a higher risk breed? Hugely disappointing...
1 comment
SupportPetplan
Hi There,
Thank you for taking the time to review us and providing your honest feedback. Can you please provide your policy number so that I can get one of our team to look into this for you and contact you. ... Read more
Kind Regards, Mireia Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Debbie LancasterMid North Coast, NSW
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
Fantastic cover for our four legged family member
The policy is good value for providing medical for our dog. It was easy to set up and our lodged claims are usually processed within a month of payment. At times the delay in resolving our claim (close to 4weeks) can be a little frustrating, however notification of payment and amount paid is good. We have been with Petplan for 3years. I advise friends and family to look into insurance for their new pet with Petplan as we are happy with the coverage and service.
1 comment
SupportPetplan
Hi Debbie,
We apologise for delay in your claims, we are looking to improve this service to our policyholders. Otherwise we are happy to hear that you are satisfied.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
TiarneSouth East Queensland, QLD
Terrible
We were with pet plan for 3 years and everytime our policy was up for renewal the monthly premium rose from between $30-$50 a month! The latest rise meant we were paying more for our dog then our own health insurance. When I approached petplan they simple responded with generic emails. Terrible service!
2 comments
SupportPetplan
Hi Tiarne,
I am sorry to hear of your experience with us. Please provide your policy number and I will arrange for a team member to contact you regarding the premium increase. Thank you for sharing your feedback.... Read more
Kind Regards, Thomas Petplan Social TeamYour staff only ever respond with genetic emails, we have already canceled our policy.
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FionaMetropolitan Adelaide, SA
- Covered For Life Ultimate (Dogs)
- Verified customer
Petplan is amazing !!
We have been with Petplan for 5 years and they have always been amazing. Our dog had a diagnosis of hip displaysia and they have always paid out on all claims without question. I highly recommend them as they have always been helpful and worth the policy amount. I think they are better than my own health insurance which is WAY more expensive.
1 comment
SupportPetplan
Hi Fiona,
We are happy to hear that you are satisfied with our policy cover and claims service. We are proud to support your dog and thank you for sharing your recommendation with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Professor Scott WrightGreater Melbourne (Metropolitan), VIC
- Covered For Life Ultimate (Dogs)
- Verified customer
Awful, awful customer service
I've been with Petplan for 6 years and have made 2 small claims. It costs us $150+ a month for a cat and a dog. The cost goes up every year, and we get back roughly 70% of any claim plus a big excess to consider too - this gets worse for the customer as the pet gets older.
We recently tried to make a claim due to ill health as the dog went into the pet-sitter (covered by our insurance). I had to call or email them repeatedly about the claim. They lost emails, they didn't reply to email, they said they would contact me when I called (several ...Read more
times) and did not. I escalated it, nothing. After around 6 months (initial claim oct 2018!) I got a pay our of less than $50! I made a complaint through their review process. They lost this too when when I chased (again)... they then processed it. This review was due at the end of October 2022 a year later - and nothing. I have never experienced customer service like it in any context. it is shocking and seems to be deliberate - to frustrate me to either not claim, or to drop the policy. I would urge you all to avoid this company. I would urge the regulators, or Choice or the media to investigate this company.1 comment
SupportPetplan
Hi Prof. Scott,
I am saddened to hear of your experience with us, my apologies for the service you have received. Can you please email [email protected] with your policy number so I can look ... Read more
into your profile and assist. Thank you for sharing your experience with us.Similar opinion? Write a review on ieatwords.com.au!
- Covered For Life Ultimate (Dogs)
- Verified customer
Necessary
The policy suits our needs for our two Labradors, we have claimed a couple of time and are happy with the communication and speed of there response to our claims. we have been with pet plan for a period of around 3 years
1 comment
SupportPetplan
Hi Peter and Jane,
We are glad to hear that you are satisfied with the policy and claims process. Thank you for being with us for 3 years and leaving your positive feedback!... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan Pet Insurance - Covered For Life Ultimate compares to other Pet Insurance
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daniel r.Perth, WA
- Covered For Life Ultimate (Dogs)
- Verified customer
awesome cover
very easy to set up online. its been very easy to lodge a claim when my dog was in and out of the vet and over numerous days to different vets, they were pretty quick with resolving the claims i put in
1 comment
SupportPetplan
Hi Daniel,
We are glad to hear that you are satisfied with our claims process and policy. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
LaurenSouth East Queensland, QLD
Amazing!
I have had my 2 dogs covered with Petplan for well over 10 years. My claims are processed promptly & fairly. My oldest boy wouldn't be alive today if it wasn't for their coverage of his ongoing treatment & medications (a mix of conventional & alternative therapy). The customer service representatives are always a pleasure to talk to and are always helpful. Thank you so much Petplan - your insurance reduces a lot of the stress that comes with my fur babies being in their senior years.
1 comment
SupportPetplan
Hi Lauren,
We are proud to support you and your dogs, its great to hear that our team were able to help you. Thank you for your positive feedback and for being with us for 10 years.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Kayak Fun
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
Thank Goodness for Petplan!
Although pricing has increased since I first started when Lyla was a pup, the customer service is fantastic. It was easy to get the quote and start the policy. The claims I submit are acknowledged and processed in within a week, sometimes a bit longer depending on their demands. I feel so relieved that if Lyla is sick or in an emergency, I can take her to a vet without stressing about whether I can afford to take her in case she needs treatment. The only concern I have is that I have to find the money first to pay for her treatment. I have been with Petplan for almost 4 years now and highly recommend it. It's just peace of mind!
1 comment
SupportPetplan
Hi Kayak,
We are pleased to hear that our team has been able to assist you and glad to hear that we provide you peace of mind for Lyla. Thank you for sharing your experience and recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Julie WatsonSouth East Queensland, QLD
Excellent coverage
It was easy to set up our policy and lodge a claim through our emails. We have been with the insurance since August 2017 when Lola was only a couple of months old.
1 comment
SupportPetplan
Hi Julie,
We are glad to hear that you are satisfied with our policy and claims service. Thank you for sharing your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
- Covered For Life Ultimate (Dogs)
- Verified customer
Good and bad
Majority of the time I have been pretty happy with the claim process. I have 2 dogs on top cover. Recently I have tried numerous times to contact Petplan via email about an on going claim that I have been charged an excess multiple times. My emails get replied to sometimes and then ignored. Not a great customer service experience. I still haven’t been refunded the amount I’m owed.
1 comment
SupportPetplan
Hi Melanie,
I have managed to find you in our system and will follow up with the claims team. You may have been charged a second excess as the condition spans over two policy years, as per our PDS an... Read more
excess must be paid “for each unrelated Condition claim made under Your Policy per Policy Year”Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Narelle37Dalby
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
Will never take it out again
Claim was paid promptly but I had to find the money to pay my local vet & specialist vet first.
I struggled to pay Petplan every month because I didn’t have spare money available for large vet bills only to find when I needed it I had to pay the invoices first.
My beautiful dog died at only 5 years of age.
I will never take out pet insurance again.
1 comment
SupportPetplan
Hi Narelle,
I am saddened to hear of your pets passing, my condolences to you. ... Read more
We are sorry to hear of your experience with us. Thank you for sharing your review. Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan Pet Insurance - Covered For Life Ultimate compares to other Pet Insurance
Know better, choose better.
- Pet Insurance - Covered For Life Ultimate (Cats)
- Verified customer
Quick claim process
We put in a claim for our cat who needed emergency care for a dislocated toe. The vet sent the documents in on a Monday and our claim was accepted and paid out on the Wednesday two days later. Couldn’t ask for a quicker resolution!
1 comment
SupportPetplan
Hi Kelly,
We are glad to see that your claim was settled quickly. I hope that your cat is making a speedy recovery. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Tracy and RobPerth, WA
- 3 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
Payments made swiftly upon recent of claim
We've been with Petplan since bringing our Golden Retriever home at the age of 8 weeks. At about 18 months, he started suffering severe allergic reactions to a number of things. He's now 5yo - ongoing monthly treatment is required to keep allergies under control. Petplan are reimbursing the cost of treatment within 24-48 hours of receiving our claim these days. It isn't the cheapest insurer but the cover and service have been excellent
1 comment
SupportPetplan
Hi Hugo’s Mum,
We are proud to support Hugo with his allergies, and glad to hear that your claims are settled promptly. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Great idea !
Easy to set up, fast to resolve claims . It is our first pet insurance ever ! We are very pleased that our pet came with breeder insurance has proven to be very useful
1 comment
SupportPetplan
Hi Gosia,
We are happy to hear that your claim was processed quickly. Thank you for your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Nerida HemingwaySouth East Queensland, QLD
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
it has made having a pet who needs surgery stress free
i have been with petplan from 2011 when we first got our pup, we now have two dogs insured with them.
It was very easy to set up and i do have a ongoing claim at the moment.
My only hassle with them is having to send all the information in every time instead of just the claim number and the vets bill. I also had a lot of trouble in the beginning of year trying to speak to someone about my claim, i rang every week left tons of messages and no-one ever returned my calls. I ended up choosing the option to update my details instead making a claim w...Read more
1 comment
SupportPetplan
Hi Nerida,
We are proud to have supported you and your dogs for eight years. Sorry to hear about your recent experiences, if you have any outstanding issues please let me know and I will follow up with the claims team. ... Read more
Thank you for sharing your feedback. Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Mary DavisSouth East Queensland, QLD
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
So glad we purchased this cover when Charlie was a puppy -
Poor Charlie is epileptic so he has had numerous seizures and needs medication twice daily he also has acupuncture to help reduce episodes
He has recently had a tumour in the White of his eye and now has a trapped femoral nerve - so far we have had a good experience with his claims so couldn’t fault them at all at this stage
1 comment
SupportPetplan
Hi Mary,
We are proud to help you with Charlie’s treatment and hope that we take some of the stress away. We are glad to hear your claims have been processed without a hassle. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Questions & Answers
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SupportPetplan
Hi Lore,
Thank you for taking the time to review us and providing your honest feedback. Can you please provide your policy number so that I can get one of our team members to look into this for you.... Read more
Kind Regards, Mireia Petplan Social Team