We have been with Petplan for 5 years and they have always been amazing. Our dog had a diagnosis of hip displaysia and they have always paid out on all claims without question. I highly recommend them as they have always been helpful and worth the policy amount. I think they are better than my own health insurance which is WAY more expensive.

No issues at all in getting reimbursed. Quick and professional! I received an sms advising me that the claim had been received and an email to let me know the result.

So far we are still waiting on an outcome for both of our cats claims
It has been back and forth several times, and they don't seem to be able to keep track of the claim or the paperwork, or what cat we are claiming for. They sent an email to a vet asking for history on our cat - which we have never used, and are over 170km away. Given my occupation is Insurance Broker - I thought having Pet Insurance was a must. I am concerned we have wasted our money on this product. Had the policies for 3-4 years and this is our first claim. Disastrous so far . I will be spending time this weekend reviewing the claims, and the PDS.

Policy was easy to set up, just flowed on from complimentary cover provided by breeder. My Border Collie had eye surgery in his first 12 months. Petplan were great paid claim in 1 week. He now has a major joint condition requiring ongoing and sometimes expensive treatment, Petplan, again, have been great all claims settled within 3-4 days.
We have been with Petplan for 2 and a half years and am so happy with the cover. I continue to recommend Petplan to my friends and urge everyone to consider Petpan for their animals

The policy was setup by my breeder. We continued on our cover with Petplan. We had a major problem in the first 6 months, pet plan rescued us financially. Claims were lodged and paid within a week or so.

Easy and quick to set up, claims get processed reasonably fast, and they are easy to contact. One of our kitties has had health issues, and we could not have afforded his treatment without Petplan...big thank you!! We have had the insurance for four years now, no problems so far.

Have had my policy for five years and had to make a claim, found Petplan to be very professional and efficient with the minimum of fuss. The claim was paid direct to my bank account within 2 weeks of forwarding the claim. Very happy policy holder.

I have made several claims through Petplan, including a very expensive one - $14,000 all up. Petplan has never caused me any problems and have paid money direct to my vet so I did not have to pay up front after initial costs over $150. Very happy

I've had petplan for my horses for the last 3 years. Claims have been promptly attended to and resolved.
Only negative is that they're not so good at returning calls, and the phones always seem busy, so you have to leave a message.

We have been with PetPlan since our dog was a new puppy. Petplan promptly covered the expenses incurred for knee replacement surgery and post surgery (physio and hydrotherapy) recovery. The Policy was a lifesaver. Whilst not cheap, it has certainly been worth it in the long run. Thanks

We have been with Pet Plan for nearly 3 years. Whilst the premium is a little more than other insurers- the pay off is an efficient claim process with a minimal fixed excess. We have made two claims, both settled within 7 days. Awesome value

My kitten escaped from the house and was bitten by a snake, expensive treatment and care by my vet was totally covered by Petplan and my kitten is well again.

I have two English cocker spaniel, one male and one female. I claimed several times to cover the cost of treatment of pancreatitis, skin dermatitis and foreign bone extraction from female cockers mouth. It all went smoothly after submitting all required documents. And I am very happy with the pet plan insurance policy.

Petplan are easy to deal with, refunds are made quickly. I would strongly recommend Petplan. First joined petplan about 8 yrs ago Have used them for both of my dog. Excellent & Prompt Service

My dog has had several health issues and Petplan have always relieved the pressure of vet bills by paying out very quickly what was expected. I would always recommend them.

2nd time I have had to ring and follow up on 2nd claim I sent via email......glad I got the money back both times but why do I need to keep ringing to escalate it? The customer service officers are lovely and polite though.

My policy is excellent value for money. They are friendly, helpful and extremely prompt. We have only had our policy for 2 years and have unfortunately had to make 2 claims. Both experiences have been the same. I cant fault them at all.