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Reviews

2.9

1,111 reviews
5
(388)
4
(125)
3
(48)
2
(77)
1
(473)
  • Value for Money
    3.9 (463)
  • Transparency
    4.1 (429)
  • Customer Service
    3.9 (463)
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Fiona

FionaMetropolitan Adelaide, SA

Petplan is amazing !!

published

We have been with Petplan for 5 years and they have always been amazing. Our dog had a diagnosis of hip displaysia and they have always paid out on all claims without question. I highly recommend them as they have always been helpful and worth the policy amount. I think they are better than my own health insurance which is WAY more expensive.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Insurance reimbursement

published

No issues at all in getting reimbursed. Quick and professional! I received an sms advising me that the claim had been received and an email to let me know the result.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Petplan
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Review collected in partnership with Petplan

Dan

DanSouth East Queensland, QLD

Claims Service Is Terrible - Probably The Worst I've Experienced

published

So far we are still waiting on an outcome for both of our cats claims
It has been back and forth several times, and they don't seem to be able to keep track of the claim or the paperwork, or what cat we are claiming for. They sent an email to a vet asking for history on our cat - which we have never used, and are over 170km away. Given my occupation is Insurance Broker - I thought having Pet Insurance was a must. I am concerned we have wasted our money on this product. Had the policies for 3-4 years and this is our first claim. Disastrous so far . I will be spending time this weekend reviewing the claims, and the PDS.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateOctober 2022
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
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TLH

TLHSouth East Queensland, QLD

  • 2 reviews

Insurance that just works

published

Policy was easy to set up, just flowed on from complimentary cover provided by breeder. My Border Collie had eye surgery in his first 12 months. Petplan were great paid claim in 1 week. He now has a major joint condition requiring ongoing and sometimes expensive treatment, Petplan, again, have been great all claims settled within 3-4 days.
We have been with Petplan for 2 and a half years and am so happy with the cover. I continue to recommend Petplan to my friends and urge everyone to consider Petpan for their animals

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Professor Scott Wright

Professor Scott WrightGreater Melbourne (Metropolitan), VIC

Awful, awful customer service

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateOctober 2018
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Petplan
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Julie

JulieSouth East Queensland, QLD

Problem fur babies are well catered for with this cover

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets4 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Great cover for that just in case.

published

The policy was setup by my breeder. We continued on our cover with Petplan. We had a major problem in the first 6 months, pet plan rescued us financially. Claims were lodged and paid within a week or so.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateSeptember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Pretty good

published

Easy and quick to set up, claims get processed reasonably fast, and they are easy to contact. One of our kitties has had health issues, and we could not have afforded his treatment without Petplan...big thank you!! We have had the insurance for four years now, no problems so far.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateFebruary 2022
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Was so happy I decided to go with PetPlan insurance

published

Have had my policy for five years and had to make a claim, found Petplan to be very professional and efficient with the minimum of fuss. The claim was paid direct to my bank account within 2 weeks of forwarding the claim. Very happy policy holder.

Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

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Isolde Clark

Isolde Clark

  • 2 reviews

worse mistake ever

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
3 comments
Petplan
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Isolde Clark
Isolde Clark
Isolde Clark
Isolde Clark

So easy, no fuss

published

I have made several claims through Petplan, including a very expensive one - $14,000 all up. Petplan has never caused me any problems and have paid money direct to my vet so I did not have to pay up front after initial costs over $150. Very happy

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Good value.

published

I've had petplan for my horses for the last 3 years. Claims have been promptly attended to and resolved.
Only negative is that they're not so good at returning calls, and the phones always seem busy, so you have to leave a message.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2018
Claim ApprovedYes
Number of Pets3 pets
Pet Type(s) InsuredHorse
See all answers
3 comments
Petplan
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Karen Van Der Veen
Karen Van Der Veen

I received an email that one of my horses needed to be moved to a Veteran Plan. I rang twice to discuss and left a message, but nobody returned my call. So I believe that the house is currently uninsured? Thanks.

Petplan
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Review collected in partnership with Petplan

Was a lifesaver to have this insurance

published

We have been with PetPlan since our dog was a new puppy. Petplan promptly covered the expenses incurred for knee replacement surgery and post surgery (physio and hydrotherapy) recovery. The Policy was a lifesaver. Whilst not cheap, it has certainly been worth it in the long run. Thanks

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Happy client

Happy clientSouth East Queensland, QLD

Easy & fast claims

published

We have been with Pet Plan for nearly 3 years. Whilst the premium is a little more than other insurers- the pay off is an efficient claim process with a minimal fixed excess. We have made two claims, both settled within 7 days. Awesome value

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

Jan

JanIllawarra, NSW

  • 3 reviews

Another speedy full refund. What great service!!!

published

My kitten escaped from the house and was bitten by a snake, expensive treatment and care by my vet was totally covered by Petplan and my kitten is well again.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

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Worth for money

published

I have two English cocker spaniel, one male and one female. I claimed several times to cover the cost of treatment of pancreatitis, skin dermatitis and foreign bone extraction from female cockers mouth. It all went smoothly after submitting all required documents. And I am very happy with the pet plan insurance policy.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

Doberdog

DoberdogSouth East Queensland, QLD

  • 2 reviews

Brilliant Service

published

Petplan are easy to deal with, refunds are made quickly. I would strongly recommend Petplan. First joined petplan about 8 yrs ago Have used them for both of my dog. Excellent & Prompt Service

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Glenda

GlendaVictoria

  • 2 reviews

They are amazing

published

My dog has had several health issues and Petplan have always relieved the pressure of vet bills by paying out very quickly what was expected. I would always recommend them.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

2nd time I have had to ring and follow up on claim I sent via email

published

2nd time I have had to ring and follow up on 2nd claim I sent via email......glad I got the money back both times but why do I need to keep ringing to escalate it? The customer service officers are lovely and polite though.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateSeptember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Petplan
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Review collected in partnership with Petplan

Disa Shallue

Disa ShalluePerth, WA

Thank god for pet insurance.

published

My policy is excellent value for money. They are friendly, helpful and extremely prompt. We have only had our policy for 2 years and have unfortunately had to make 2 claims. Both experiences have been the same. I cant fault them at all.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Petplan
SupportPetplan

Review collected in partnership with Petplan

Page 2 of 56
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Questions & Answers

Debbie

Debbieasked

Petplan

Stamp duty why is it included

1 answer
Petplan
SupportPetplan

Hi Debbie,

Stamp Duty is a government duty payable on insurance products. Stamp Duty is not set by Petplan.

Kind Regards,
Mireia
Petplan Social Team

Ros

Rosasked

Pet Insurance - Covered For Life Classic 1

Does Petplan cover Cruciate Ligament Conditions ? On this current webpage /listings/petplan-pet-insurance-covered-for-life-classic-1 - it says, "Not Included" and the Pet Insurance Policy Booklet does not explicitly mention this.

1 answer
Petplan
SupportPetplan

Hi Ros,

We are proud to have helped many policyholders whose dogs have had Cruciate Ligament issues. However the coverage depends on pre-existing conditions, waiting periods, exclusions and a range of other factors as claims are individually assessed.

Please call us on 1300 738 225 so we can explain this in greater detail.

Kind Regards,

Thomas
Petplan Social Team

Charlotte P.

Charlotte P.asked

Petplan

I have been asked by Murdock veterinary surgery to fill out a pre approval form prior to surgery so i can assess what Petplan will cover... i can't find a form, please can you assist me?

1 answer
Petplan
SupportPetplan

Hi Charlotte,

I’m sorry to hear that your pet needs surgery.

Petplan do not offer a pre-approval service. If you would like to consult a team member please provide your policy number and they will be in contact.

Kind Regards,

Thomas
Petplan Social Team

Get an answer from our members and Petplan representatives

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