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Covered For Life Classic 1, 12 Months Essential, Covered For Life Ultimate, Covered For Life Classic 2Reviewer Photos & Videos
- Pet Insurance - 12 Months Essential Plan
- Verified customer
So far so good ;)
The customer service is lovely. Each time I've called the staff member on the other end has been empathetic, attentive and efficient. Each of our claims have been assessed fairly and refunded within a reasonable time frame. Emails are responded to within a timely manner also. My only upset is that the wait time for the call centre can be quite lengthy which is frustrating hence why only four stars instead of five.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Karri ChristiePerth, WA
- 2 reviews
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Fantastic service and prompt payment.
We have been with Petplan for 7 years. We have had two big claims, which were promptly paid with no hassles. I highly recommend using Petplan for your pet insurance.
1 comment
SupportPetplan
Hi Karri,
Thank you for being with us for seven years! We are proud to support you over this time and will continue to do so. Thank you for sharing your experience and your recommendation.... Read more
Kind Regards, Thomas Petplan Social Team
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
ChnatelleQueensland
Horrible
I’ve had a horrible encounter with Petplan too. I bought a purebred kitten and came with six weeks pet insurance. Two weeks after I bought her she developed skin condition, I submitted my claim but it was “lost” or they said it wasn’t received. I had to re-email my details multiple times and eventually submit a complaint to get my case looked at months later. I finally get the email back and it says I’m not eligible for any money back. Despite not getting money back, it would have been nice to know this months ago.
1 comment
SupportPetplan
Hi Chantelle,
I am sorry to hear that you have run into some trouble with us and apologise for the service you have received. I’ve managed to find your issue and your claim was declined due to being ... Read more
under excess. Thank you for sharing your feedback with us.Similar opinion? Write a review on ieatwords.com.au!
Find out how Petplan compares to other Pet Insurance
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HannahWestern Australia
- 3 reviews
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Can't recommend enough
I cannot recommend Petplan enough! They have been fantastic paying any claims over the last four years, from covering emergency vet visits to allergies. Just the other week we found our dog playing with a tiger snake in the backyard, and rushed him to the vet. It gave me so much peace of mind to know that he could get the testing and treatment he needed because I knew Petplan would reimburse us the cost. Every claim I have ever submitted was reviewed and processed in less than a week, with the money going straight back in to my account.
1 comment
SupportPetplan
Hi Hannah,
We are glad to hear your claims are processed quickly and that we give you peace of mind. We hope that your dog is recovering well. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Petplan
- Verified customer
Claim processed speedily
With 48 hours I had heard my claim was processed. This is really good service.
1 comment
SupportPetplan
Hi Suzanne,
What more can be said! It’s great to hear that you claim was processed quickly and that is what we are here for! Thank you for sharing your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
MEGSouth East Queensland, QLD
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Would have been in Dire Straits without it.
We have had our Cattle dogs insured with Petplan for the past 6 years or so, having made a couple of claims during that time we had obviously paid well above the claim amounts in premiums and we honestly did question ourselves with the value of having Pet insurance.
BUT THEN ! Our 6 yo Female Cattle Dog (MEG) out of the blue became very ill and was diagnosed with a rare form of blood cancer.
The prognosis was not good to say the least, she was seriously knocking on the door let alone the thousands of dollars required for the initial and on g...Read more
1 comment
SupportPetplan
Hi There,
We are proud to support you through MEG’s treatment and hope that she is feeling better soon and back to her normal self. Thank you for being with us for 6 years and for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
NatashaSouthwest, VIC
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Dealing with Petplan is very annoying - they are very unprofessional!
Most of the claims I lodge to Petplan get lost. I have even tried sending them by mail that requires a signature as proof of delivery - this does not help. It is not unusual to have to lodge claims 3 times before they acknowledge receipt of them. They send me texts to say they have received a claim from me but don’t tell me what it’s for or for which of my dogs it relates to. Even after they send the text the claim still goes missing ie I hear nothing further. My husband is now taking claims directly to their offices in Tullamarine. If they do pay a claim they don’t always let me know. I can often not get through to them on the phone. I have sent emails asking them to call me with no reply.
5 comments
SupportPetplan
Hi Natasha,
I am sorry to hear of your trouble with us. If you could please outline all your outstanding items to [email protected] I will follow up with the claims team for you. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamWe received a resolution on our outstanding claims yesterday after my husband visited the petplan offices in person. Don’t look forward to future claims though - I am not exaggerating when I say there... Read more
is a history of claims being lost - it happens more often than not. A sorry is even better when it is accompanied by an action plan to ensure it doesn’t happen again!SupportPetplan
Hi Natasha,
We are glad to see that your issues have been resolved. We hope to regain your trust and confidence in the future. Our apologies again for this inconvenience.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Leanne and Ken HoustonGreater Melbourne (Metropolitan), VIC
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Fantastic product and great service.
We have had this product for over 2 years and had to recently claim. The process was easy and staff were supportive. The claim was processed quickly. This product has been great.
1 comment
SupportPetplan
Hi Leanne and Ken,
We are glad to hear that the process was easy for you and that your claim was settled in a timely manner. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
JessicaSouth East Queensland, QLD
Poor value for money
Monthly premiums for my dog (a small, healthy breed) started at $47.12. Recently my renewal came and the monthly premium for my healthy, 4y/o dog is now $93.22! This is for a basic plan. I shudder to think how much the premiums will be when he's elderly, so I cancelled the policy and will now self-insure - something I wish I had done from the start. These plans are not value for money.
1 comment
SupportPetplan
Hi Jessica,
We are sad to hear that you feel this way. Premiums rise due to a number of variables surrounding the risk of insuring your dog. We are sad to see you go, thank you for your feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Petplan compares to other Pet Insurance
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Jodie F.Mid North Coast, NSW
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
100% Best Pet Insurance Company
I can not fault Petplan Pet Insurance I would of been in a lot of trouble without it. Every aspect has been easy from setting it up to claiming and refund any cost. I was only with this company for a couple of months before my much loved dog injured her ACL a very costly op was necessary my dog then reinjured the same leg a couple of weeks post surgery and 100% of this has been covered by Petplan. I would recommend this insurance for everyone 10/10 company to deal with I can not thank them enough.
1 comment
SupportPetplan
Hi Jodie,
We are proud to support you and happy to hear that you claim was settled in a timely manner. We hope your dog is on the mend and that she is feeling better soon. Thank you for sharing your experience with us and your recommendation.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Suzanne MSouth East Queensland, QLD
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Petplan paid all my claims!
Can’t rate them highly enough. Our dog had a number of issues in her first 12 months amounting to $10k and they have never failed to come through. Most was paid under insurance. Life savers! I highly recommend them. They’re quick to pay claims (1 week) and easy to deal with. They’re not as cheap as others but they cover the most, for life and they don’t balk on claims. No regrets here. Thank you PetPlan!
1 comment
SupportPetplan
Hi Suzanne,
We are happy to hear of your satisfaction with us, we are proud to support your dogs and we are glad to hear that your claims were settled in a timely manner. Thank you for sharing your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
ShannonSouth East Queensland, QLD
Wouldn't be without it!
Great coverage with few exclusions, very speedy claim assessment and payments. First time using pet insurance and from here on in will never be without it again, takes the financial stress away when your loved pet is sick.
1 comment
SupportPetplan
Hi Shannon,
We are glad to hear that your claim was paid quickly and of your satisfaction with our policy. Thank you for sharing your positive review.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
Customer service and value for money on the decline
We have been with petplan for 3 years. In the beginning we received excellent service and timely returns. Since we have joined, our same coverage has gone up each year (in total $400+) while the service has slowly degraded over time.
This 3rd year, one of our claims for an accident, we didn't receive a timely return nor receive proper response. I had to call several times and each time the query had not been recorded or progressed. We have decided to change as we have seen a noticeable degradation in service with an increase of fees.
1 comment
SupportPetplan
Hi S. Hem,
We are sorry to hear of your experience with us. Thank you for sharing your feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
- Covered For Life Ultimate (Dogs)
- Verified customer
Good and bad
Majority of the time I have been pretty happy with the claim process. I have 2 dogs on top cover. Recently I have tried numerous times to contact Petplan via email about an on going claim that I have been charged an excess multiple times. My emails get replied to sometimes and then ignored. Not a great customer service experience. I still haven’t been refunded the amount I’m owed.
1 comment
SupportPetplan
Hi Melanie,
I have managed to find you in our system and will follow up with the claims team. You may have been charged a second excess as the condition spans over two policy years, as per our PDS an... Read more
excess must be paid “for each unrelated Condition claim made under Your Policy per Policy Year”Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Narelle37Dalby
- 2 reviews
- Covered For Life Ultimate (Dogs)
- Verified customer
Will never take it out again
Claim was paid promptly but I had to find the money to pay my local vet & specialist vet first.
I struggled to pay Petplan every month because I didn’t have spare money available for large vet bills only to find when I needed it I had to pay the invoices first.
My beautiful dog died at only 5 years of age.
I will never take out pet insurance again.
1 comment
SupportPetplan
Hi Narelle,
I am saddened to hear of your pets passing, my condolences to you. ... Read more
We are sorry to hear of your experience with us. Thank you for sharing your review. Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Find out how Petplan compares to other Pet Insurance
Know better, choose better.
- Pet Insurance - Covered For Life Classic 1 (Dogs)
- Verified customer
highly recommended
Petplan have always paid out claims in a speedy fashion. Unfortunately for my beloved dog, she has incurred significant veterinary expenses in her life of six years. Petplan has never quibbled about the claims. They also always answer the phone quickly and courteously. It gives me great peace of mind knowing that money isn't going to be a factor in deciding whether my girl receives treatment or not.
1 comment
SupportPetplan
Hi Daisy,
We are glad to hear that your claims are settled in a timely manner and your satisfaction with our service. Thank you for sharing your experience with us. ... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
GaylenePerth, WA
Extremely slow response time
I put my claim in 3 weeks ago and after two calls (where I left a call back message and never got a call back) they have finally emailed to say that they have JUST emailed my vet for the cats history are waiting for a response.......I just hope it’s not another 3 weeks until my claim is resolved. Not very impressed at all.
3 comments
SupportPetplan
Hi Gaylene,
I am sorry to hear of your recent experience with us. Please provide your policy number so I can follow up with the claims team. Thank you for sharing your feedback.... Read more
Kind Regards, Thomas Petplan Social TeamMy policy number is CULL-0111C-C1N-00000001. Thank you for following it up. Please advise me of the outcome.
SupportPetplan
Hi Gaylene,
Thank you for that, I will now follow up the the claims team.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
- Pet Insurance - 12 Months Essential Plan
- Verified customer
Good service
Our claims (3) have all been paid so far - so we're very pleased with the service and reliability of Petplan so far. We've had the policy for 2 years now.
1 comment
SupportPetplan
Hi Mimi,
We are happy to hear that your claims have been settled and your satisfaction in our policy. Thank you for sharing your experience with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
DoraGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Pet Insurance - Covered For Life Classic 2 (Dogs)
- Verified customer
Excellent when most needed.
I've had a few dogs insured with Pet Plan over the years and always re-evaluate when signing up another due to PP's higher cost and excess. Currently, I have two insured and for two reasons. First, one dog has serious back and leg problems and Pet Plan alone covers for acupuncture from a specialist fully qualified vet. Despite costing less than a lifetime need for drugs, it's immensely beneficial and I don't know why other insurers prefer to pay for costly medications rather than unintrusive acupuncture which is safer for the dog, and it wor...Read more
ks! Second,Pet Plan was outstanding when another beloved dog developed life-threatening kidney disease and it's here that PP truly excelled. This poor boy was treated with a variety of drugs, hospitalisation, intra-venous drips, repeated pathology, ultrasounds, constant check-ups and vet visits with additional treatments from the holistic vet who advised on safe, home made nutrition as he couldn't eat anything commercial. During his protracted illness, Pet Plan never once cavilled at his ever-growing mountain of bills for which I was truly thankful and which proved the true value of its policies. Today, administrative changes have obviously been made and claims are settled quickly, which I also appreciate.1 comment
SupportPetplan
Hi Dora,
We greatly appreciate you sharing your experience in such detail. We believe that we have the most comprehensive policy on the market and are proud to see your pets benefit. Thank you for your positive feedback.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Jennifer BlackwoodSouth East Queensland, QLD
- Pet Insurance - 12 Months Essential Plan
- Verified customer
So easy to deal with
We have had terrible trouble with our little dog breaking her legs. Having PetPlan insurance has meant that we did not have to get her put down, as there was no way we could afford the cost or her surgeries. Worth every cent.
1 comment
SupportPetplan
Hi Jennifer,
We are proud to support you and your dog. We hope that she is feeling better soon. Thank you for sharing your positive feedback with us.... Read more
Kind Regards, Thomas Petplan Social TeamSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Petplan
Questions & Answers
Debbieasked
Stamp duty why is it included
1 answer
SupportPetplan
Hi Debbie,
Stamp Duty is a government duty payable on insurance products. Stamp Duty is not set by Petplan.
Kind Regards,
Mireia
Petplan Social Team
Rosasked
Does Petplan cover Cruciate Ligament Conditions ? On this current webpage /listings/petplan-pet-insurance-covered-for-life-classic-1 - it says, "Not Included" and the Pet Insurance Policy Booklet does not explicitly mention this.
1 answer
SupportPetplan
Hi Ros,
We are proud to have helped many policyholders whose dogs have had Cruciate Ligament issues. However the coverage depends on pre-existing conditions, waiting periods, exclusions and a range of other factors as claims are individually assessed.
Please call us on 1300 738 225 so we can explain this in greater detail.
Kind Regards,
Thomas
Petplan Social Team
Charlotte P.asked
I have been asked by Murdock veterinary surgery to fill out a pre approval form prior to surgery so i can assess what Petplan will cover... i can't find a form, please can you assist me?
1 answer
SupportPetplan
Hi Charlotte,
I’m sorry to hear that your pet needs surgery.
Petplan do not offer a pre-approval service. If you would like to consult a team member please provide your policy number and they will be in contact.
Kind Regards,
Thomas
Petplan Social Team
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SupportPetplan
Hi Suzanne,
I am sorry to hear that call centre is a lengthy wait, I will be passing on your feedback. We are glad that once you have reached us, it has been a pleasant experience. Thank you for sharing your feedback.... Read more
Kind Regards, Thomas Petplan Social Team