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Reviews

4.2

105 reviews
5
(61)
4
(22)
3
(8)
2
(6)
1
(8)
  • Value for Money
    4.1 (50)
  • Transparency
    4.1 (45)
  • Customer Service
    4.5 (49)
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Mish K

Mish KMid North Coast, NSW

  • 11 reviews

Disgraceful - No cover to cremate your pet?

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateApril 2020
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure
Susie

SusieGreater Melbourne (Inner), VIC

  • 3 reviews

Easy to claim

published

Petsecure are very responsive and professional. Claiming is so easy on their website and they are very prompt in payment. I have no hesitation recommending Petsecure to pet owners for insurance.



Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Susie, Thank you very much for your review. We really appreciate your recommendation and are pleased to hear that you are happy with your insurance cover and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Maz

MazWestern Australia

  • 5 reviews

Excellent cover and claims processing

published

I've used PetSecure for 3 dogs now and have never had an issue with my policies or claims. Good value for money and claims are processed in a timely manner.



Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Maz - thank you very much for your review. So pleased to hear that you and your 4 dogs have benefited from having cover. Stay safe! Liz

Review collected in partnership with PetSecure

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Doug

Doug Southern and Hills, SA

Great value, certainly been good for the care of our two staffies

published

Been with Petsecure for more than 11 years, through broken legs, allergies, operations and just General illness. Claims handled promptly, within a week, especially now that claims are lodged through the portal.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Doug - thank you for your review - we are very happy to hear that you’ve found the service to be good throughout the various ailments your Staffies have experienced! We hope you are all well and safe during these trying times. Warm regards Liz



Review collected in partnership with PetSecure

Alan F

Alan FSydney, NSW

  • 4 reviews

A very necessary product

published

Have had this policy for 10 years. The response to claims has been pleasingly swift. The PetSecure online Claims Portal is easy to negotiate so is very simple to use

Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Tricia Mckay

Tricia MckaySydney, NSW

Great insurance, take it out once you bring puppy home

published

I took out Petsecure since I brought my puppy home at 12 weeks old. They have always paid out my claims promptly. Never had an issue. Especially grateful that I have this insurance in place when my dog had to have emergency surgery 2 weeks ago due to a herniated disc so I'm only out of pocket for a percentage of the total cost.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Felixky H.

Felixky H.Sydney, NSW

unjustified huge increase in the premium

published

I don't know nor understand how they calculate the price of premiums but considering original price definitely huge increase and don't even bother keeping their customers so im going somewhere else much cheaper and better.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
PetSecure
Liz W.PetSecure
Penny and Murphy

Penny and MurphySydney Surrounds, NSW

  • 2 reviews

Easy process to claim and peace of mind

published

Both our yellow labradors have been insured with PetSecure since they were puppies, which is 9 years for Penny and 5 years for Murphy. All claims have been a simple process from start to finish and can be done online. I genuinely receive 85% of all vet consultations for ailments such as conjunctivitis, ear infections, xray's, lump removal etc. I feel good knowing if my dogs need expensive surgery, they're covered and can receive the care they need. I wouldn't hesitate recommending PetSecure.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Penny and Murphy - thank you very much for your review. We are pleased to hear that you have been happy with the service and coverage. Thank you also for your long term loyalty - very much appreciated. Warm regards, Liz

Review collected in partnership with PetSecure

Barbara Hampson

Barbara HampsonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

The cost of vets is very high . I would not be with out pet insurance

published

When we first had taken out the policy it was affordable .But things go up all the time.It was easy to set up When i loge a claim they send a sms to say they received it .It usually takes about two weeks sometimes a bit sooner. Not sure around about eight years

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hello Barbara, thank you very much for your review. We are pleased to hear that you are happy with your policy and the services. We hope you are keeping well. Warm regards, Liz

Review collected in partnership with PetSecure

Pet Insurance

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Vicki

Vicki Perth, WA

previous customers would not go anywhere else

published

The policy was extremely good again, claim was so easy to lodge went through both vets and payment through within a few days and got an sms to say that the claim was received with the company previous for 14years and now just on 12months service was excellent

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Vicki, thank you very much for your review. We are very pleased to hear that you have been happy with the service :) - and thank you also for your long term loyalty. I hope we continue to earn that. Warm regards, Liz

Review collected in partnership with PetSecure

Dionne Auguste

Dionne AugusteWestern Australia

Excellent service and quick to payout claims

published

I have a policy for each of my dogs and one of my dogs was diagnosed with epilepsy which means ongoing medication. Payments are always efficiently paid and they provide excellent customer service for any queries.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Stan Franks

Stan FranksSydney, NSW

Claims

published

claims resolved in quick time
I have been with insurance company for 2 years.
Hope monthly rates stay within my budget.
My Online Account is very easy to follow for inquiries needed.
Customer Service excellent.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
PetSecure
Liz W.PetSecure

Hi Stan, thank you very much for your review. We are pleased to hear that you have had a positive experience over the past two years. Warm regards, and stay safe. Liz

Review collected in partnership with PetSecure

Anne Atlas

Anne AtlasGreater Melbourne (Metropolitan), VIC

  • 2 reviews

amazing reassurance that our pet can get help and we can afford it.

published

our claims have always been speedily reimbursed and the communication has been specific and clear.
i have been with the company for about 10 years, I think. as my dog has aged, we have needed more vet help. Petsecure has been there for us.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Clive L

Clive LPerth, WA

always so helpful answering queries

published

We have had our two Westies insured with you from their arrival with us at 10-12 weeks. Claims are dealt with very efficiently and now we lodge on line it appears to be a very smooth process.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Clive, thank you very much for your review. We are pleased to hear that you are happy with the cover for your two Westies! We hope that you are all well and safe. Warm regards, Liz

Review collected in partnership with PetSecure

Melissa Nicholls

Melissa NichollsSouth East Queensland, QLD

They are wonderful and extremely helpful

published

The team was extremely helpful, when transferring the policy into my name. They were very happy to answer all of my question. When submitting my first claim, which I may add wasn’t a small claim, they helped me through the processes, paid the claim out straight away, with no issue. Worth every cent for the peace of mind that they provide.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Melissa - thank you so much for your review. We are so pleased to hear that you have found the service to be professional and helpful. Warm regards, Liz

Review collected in partnership with PetSecure

Pet Insurance

Find out how PetSecure - Accident & Illness Cover compares to other Pet Insurance

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Dianne Davies

Dianne DaviesWestern Australia

Great

published

Yes good value and easy to set up. My last claim took about 7 days from when I was notified they had received my claim. I have had 2 dogs insured with PetSecure and between them it has been 15 years.
I

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Dianne, thank you very much for entrusting us with pet insurance for your two dogs! We are very pleased to hear that you are happy with the value and the service. Warm regards, Liz

Review collected in partnership with PetSecure

Great service

published

Good value pet insurance for my two and a half year old Blue Heeler.
Claiming has been easy via our vet, and I have been paid swiftly once the claims were approved.

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
PetSecure
Liz W.PetSecure

Review collected in partnership with PetSecure

Frist time pet insurance

published

Gilbert is the first dog I have ever had pet insurance for and I am very pleased that I did. I have made two claims, one rather large and Petssecure have been very friendly, have good communication and have paid most of the cost of the treatment with no problems at all. Petsecure was one of the company's recommended by my vet and I would happily recommend to anyone else.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateDecember 2022
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers

Review collected in partnership with PetSecure

Jennifer Williamson

Jennifer WilliamsonSouth East Queensland, QLD

  • 2 reviews

Grateful I have Pet Insurance when in a Crisis

published

The Policy is worth every cent. I have lodged a number of claims and they have been processed efficiently and the funds have been paid within a few weeks. I have been insured with Pet Secure over 10 years and wouldn't be without it.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Jennifer - thank you for taking to time to review Petsecure. We really appreciate your feedback and are pleased to hear you’ve been happy with your cover for 10 years! We appreciate your loyalty as well. Warm regards Liz

Review collected in partnership with PetSecure

Annette Petrenko

Annette PetrenkoMetropolitan Adelaide, SA

  • 3 reviews

Love petsecure

published

Persecure has been the best insurance I have ever paid for. Unfortunately my dog has had issues but claiming is easy and quick, everytime. Claiming online is so easy and now my vet surgery lodge my claim so even easier.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
PetSecure
Liz W.PetSecure

Hi Annette - thank you for your review. I am sorry to hear your dog has had some issues - unfortunately we can’t know that when we get a pet - but I am very pleased to hear that you have been happy with the service. Kind regards, Liz

Review collected in partnership with PetSecure

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