Reviewer Photos & Videos
karenPerth
- 4 reviews
- Accident & Illness Cover
- Verified customer
Be lost without it
I have been very happy with the service,i have claimed several times this year money put back in the back usually within 10 to 14 days I would be lost without it.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Douglas SpiersGreater Melbourne (Inner), VIC
- Accident & Illness Cover
- Verified customer
Efficient service, punctual payment of claims
I have been with Pet Secure for about 5 years and have claimed a number of times.
At all times the claims have been handled efficiently and payment made promptly. The service is expensive but good insurance for unforeseen problems.
1 comment
Liz W.PetSecure
Hi Douglas - thank you very much for your review. Its good to hear that you have found the insurance valuable and that you are happy with the service when claiming. Wishing you all the best for 2020! Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Rosemary Jones
- 3 reviews
Could. It b without it
It does go up every year of course as vet bills do. Easy to set up claims normally paid quickly. About six years now have been with this company. Have had a couple of very sick dogs . Would not have been able to give them quality of life without Petsecure. Very empathetic
1 comment
Liz W.PetSecure
Hi Rosemary, thank you very much for your review. We are very pleased to hear that you have been able to give your dogs the care they deserve. Warn regards, LIz
Similar opinion? Write a review on ieatwords.com.au!
Find out how PetSecure compares to other Pet Insurance
Know better, choose better.
AngPeel, WA
- Accident & Illness Cover
- Verified customer
Need continual help with finances
Happy with Policy and easy to set up, Premiums go up every year I suppose like any other Insurance company. Could not have done without Insurance cover.
Within two weeks for any claim as long as I use the Pet Secure Portal.
We have been with Pet Secure 8 Years.
1 comment
Liz W.PetSecure
Hi Ang, thank you for your review. We are pleased to hear that you are happy with your Policy. Seasons greetings to you and your pet. Warm regards, LIz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
- Accident & Illness Cover
- Verified customer
Pawfect!
Our Frug was so sick as a puppy we had to give him CPR take him to emergency and then have a quadruple operation. We are so thankful that we had pet insurance
1 comment
Liz W.PetSecure
Oh Vanessa your poor little Frug! Hope all is good now. Thank you for your lovely review. :) Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Sonja Hine
- 2 reviews
- Accident & Illness Cover
- Verified customer
Good service - but very high premiums
Claims are usually paid promptly with no fuss. Customer service is good when I call. But the premiums that are now being charged after being with them for a few years is becoming unaffordable
3 comments
Liz W.PetSecure
Hi Sonja, thank you very much for your feedback, and review. With the increased cost of vet services, it is difficult to keep premiums low. But there may be an opportunity to help you reduce the cost... Read more
- could you please private message me? Thanks LizHi Liz, I am happy to private message you but have no details on how to do this? Thanks Sonja
Liz W.PetSecure
Hi Sonja, can you email me at [email protected]? Thanks Sonja! Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Ray
- 2 reviews
- Accident & Illness Cover
- Verified customer
Couldnt have kept dog without it
As a pensioner I would not have been able to afford to keep my dog because he has numerous medical issues. My dog is essential as I live alone with little outside contacts.
1 comment
Liz W.PetSecure
Hi Ray, thank you very much for your review. We totally understand how important it is to have pets in our lives. I hope your dog is now well. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Karin FlemmSouth East Queensland, QLD
- 2 reviews
- Accident & Illness Cover
- Verified customer
PetSecure has come through reliably every time we needed them
We have had PetSecure cover for our various cats for 15 years and every claim has been honoured promptly. Policies are easy to set up. Claims easy to submit online. Highly recommend them.
1 comment
Liz W.PetSecure
Hi Karin, thank you very much for your review. We are pleased to hear that we have been able to help you over the years - and thank you also for your loyalty and recommendations. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Jen
- 2 reviews
- 3 likes
Excellent service
Have been with Pet secure for several years. I use the online portal for claims / queries and the service is easy to use and efficient. No problems with any claims (and I have made several as my dog is always having issues). Highly recommend.
1 comment
Liz W.PetSecure
Hi Jen, thank you very much for your review. We are very pleased to hear that you are happy with the service. Thank you also for your recommendation. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Find out how PetSecure compares to other Pet Insurance
Know better, choose better.
Rebekah RowePerth, WA
- Accident & Illness Cover
- Verified customer
Prompt claims & excellent coverage
Easy to set up PetSecure, lodge a claim and have peace of mind our pets are covered. Our beautiful dog was diagnosed with cancer & treatment decisions were made easy with the knowledge he was covered by PetSecure. Would recommend to anyone.
1 comment
Liz W.PetSecure
Hi Rebekah, thank you very much for your review. I am so sorry to hear that your dog was diagnosed with cancer. A very difficult time, but glad that you have been able to give your dog the care he o... Read more
r she deserves. Thank you also for your recommendation. Warm regards, LizSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Helen DavisMetropolitan Adelaide, SA
- Accident & Illness Cover
- Verified customer
Who wouldnt protect the health of their pet
As much as we might think our pets will live forever, sometimes they get sick. With pet insurance the stress is relieved with knowledge that what ever it costs Pet Secure is right there.
1 comment
Liz W.PetSecure
Thank you Helen for your review. You are right, pets (like humans) do get ill! Great to have the peace of mind that you can give your pets the care they deserve. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Bonnie
- 2 reviews
- Accident & Illness Cover
- Verified customer
They always come through with the 85 percent cover we have for our pets.
We have been with PetSecure for the past 6 years with 85% coverage for accident and illness. Thankfully we have only had a few major vet bills that were in excess of $2000 and all our claims have been dealt with efficiently and we received our 85% back within about 4 days. We recommend this company to all friends that we know are contemplating getting a pet. Vet bills can be very expensive.
1 comment
Liz W.PetSecure
Hi Bonnie, thank you for your review. You are right about vet bills adding up! Great that you have top cover when these hefty bills come in. Thank you for recommending Petsecure to your friends. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
shirley dentonQueensland
- 2 reviews
The best pet insurance
I have had pet secure for both my dogs for a number of years. The claims have been processed quickly,staff are very helpful-always here to help. I share my appreciation of the policy with other pet owners.
Thank you once again
1 comment
Liz W.PetSecure
Hi Shirley, thank you so much for your review. We are very pleased to hear you are happy with your policies, and we very much appreciate your loyalty and recommendations to other pet owners. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Merrilyn DeCourcy
- 3 reviews
- Accident & Illness Cover
- Verified customer
It is a must to have pet insurance, wouldn’t be without it.
The policy is very good value, and very easy to set up, it only takes a few days, and the vet sends the claim straight through. I have been with this company for 8yrs this time, but have had two other dogs insured quite a few years ago.
1 comment
Liz W.PetSecure
Hi Merrilyn, thank you for your great review! We are so pleased to hear you are happy with Petsecure - and thank you also for your loyalty over the years. I hope your dogs are well! Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
AnnetteSouth East Queensland, QLD
- Accident & Illness Cover
- Verified customer
A great benefit
I’ve been with this company for approximately 7 years & made many claims. They are one of the best & do cover most things which is why I moved to them. That process was quite easy. Just read the guide to see what’s not covered so you don’t get a nasty surprise when they break teeth. The online portal doesn’t work too well though especially with mobile which is frustrating as I do everything on mobile. Claims are generally paid within a week or two after lodgement. Staff generally good although they seem to work off a script & can be robotic & ingenuine. Overall though a decent company
1 comment
Liz W.PetSecure
Hi Annette, thank you for your review, with your feedback. I will ensure that the team is aware of your experiences, and we will do what we can to improve. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Find out how PetSecure compares to other Pet Insurance
Know better, choose better.
Jenny GillSouth East Queensland, QLD
- 2 reviews
- Accident & Illness Cover
- Verified customer
Reassuring know I have good cover for my loved dog.
I have been with Petsecure for my 3 dogs. I have no trouble making claims as my vet. sends the claim through electronically and I always get an SMS from Petsecure when they receive the claim and it is processed promptly.
1 comment
Liz W.PetSecure
Hi Jenny, thank you very much for your review. Its great to hear that you are happy with the service. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
- Accident & Illness Cover
- Verified customer
Very Happy
We are very happy with the efficiency of Petsecure. Your operatives are also kind and most helpful. Highly recommended. Our dog also almost wants to thank you. Both dog and owners doing well!
1 comment
Liz W.PetSecure
Hi Gunnar, thank you very much for your review. We would also like to thank your dog for being a great Petsecure client, and pleased to hear you are all doing well! Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Linda Rogers
- 4 reviews
- Accident & Illness Cover
- Verified customer
A Blessing for Gilly and me
This was a good purchase. The claims are resolved in reasonable time. I have had the insurance for at least 8 years. It has meant I can take my Gilly to the vet and have him well cared for and had him be comfortable.
1 comment
Liz W.PetSecure
Hi Linda, thank you very much for your review. We are pleased to hear that you have been able to take care of Gilly when necessary. Thank you for choosing Petsecure. Liz
Similar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
- Accident & Illness Cover
- Verified customer
Holy crap
I recently lodged a claim and I am not happy with the results
The results of that claim are on my file
In comparison, my wife has just had a knee replacement
Health insurance
3 1/2 weeks in hospital (surgery and rehab) @ $850.00 per day... $250.00 excess total
Surgeon and Anesthetic $29,500.00... my cost $1,000.00 total
Health fund... $211.04 @ Month
Petsecure.... $140.58 @ Month
You work it out !!!
1 comment
Liz W.PetSecure
Hi Colin, I am sorry I have not responded earlier, but this review did not come to my attention. until now.
I am sorry that you are disappointed with the outcome of your claim. If you think it is incorrect, then you can request a review.... Read more
However when looking at the premiums,I think its important to know that Pet Insurance is not the same as health insurance. Health insurance is community rated, which means that everyone pays the same premium for their health insurance regardless of their individual health status, age or claims history. Health insurance providers are able to community rate health insurance because there are many other factors at play in the Australian human health care system, such as Medicare and government rebates and subsidies, which is not the case with veterinary care and pet insurance. I hope this helps explain why pet insurance premiums cannot really be compared to health insurance premiums. Warm regards, LizSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with PetSecure
Mandy H.Perth, WA
Integrity
It's not often that insurance is better than you thought it would be. Petsecure delivered on everything they promised and more. Value for money and no tricks. Highly recommended after 10 years.
1 comment
Liz W.PetSecure
Hi Mandy - thank you very much for your review. So pleased to hear you are happy with Petsecure. Warm regards, Liz
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Edna H.asked
what is the cost for full coverage for 2 chiwawahs?
1 answer
Liz W.PetSecure
Hi Edna, thank you for your question! The best thing to do is to go online and get your personal quote for your 2 dogs. There are a few variables, like the age of the pet and the cover you choose, which will affect the premium. visit www.petsecure.com.au to get a quick quote. You can also call 1300 855 160 and we can give you a quote over the phone.
Pippinasked
My dog ( Papillion) has very early stage spinal degeneration......7 years old No slipped discs etc and no need for surgery.
Would he be covered
1 answer
Liz W.PetSecure
Hi Pippin, this sounds like this is a pre- existing condition which means it would not be covered. He can only be covered for illnesses that are not pre- existing. Kind regards Liz
sammyasked
Why is the phone no cutting out every time I ring and hold for a long time? I am wanting to get pet insurance.
1 answer
Liz W.PetSecure
Hello Sammy - thank you for your feedback- we are not aware of a problem with the phone but will check it on Monday to make sure it’s working - if you would like to email me your phone number we can call you on Monday. My email is [email protected] - kind regards Liz
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Liz W.PetSecure
Hi Karen - thank you very much for your review. Its good to hear that you have been happy with our service. Warm regards and wishing you a peaceful holiday season! Liz