I am a veterinarian who has a client using one of this group of insurance Companies. They have recommended using their "telemedicine" vet to my client, instead of the client bringing their pet in for a check up for her skin. It saves them money I guess. The client then came to me to buy a dodgy spray the telemedicine vet had recommended, that is NOT an appropriate treatment for the condition her cat has. If you are paying insurance for proper vet care, why are these guys pushing their dodgy tele vet instead of advising their clients to see the actual vet which is covered by the insurance policy. I believe it is a conflict of interest and have written to our state board in protest. Dr Sandra Hodgins

My dog has a Premium Policy with HCF - Petsure Insurance. A canine tooth extraction was refused as I was told it was not in the policy.
They are impossible to contact.

I held two policies for about seven years and had a positive opinion of Petsure until last night. What happened last night? I received an email advising a claim I had submitted in November 2017 had been approved. Almost one year to the day. If it takes Petsure one day to approve claims I'm surprised it has any clients at all. Then, Petsure went on to advise me it would be deducting close to half of my payout because I was no longer a policy holder, even though I was a paid policy holder at the time I made the claim. I hit the roof.

Found out the one time i make a claim in 3 years that they cover next to nothing including a basic visit to the vet. Save yourself from having to pay twice and don't go near any policy that has anything to do with petsure.

Our cat passed away in August 2017. As per the T&C's I continued to pay premiums until the policy was due to expire and advised them that I would not be renewing. They acknowledged that.

Then 18 May 2018 I get a letter advising that the policy has been renewed and they are going to start taking money again from 27 May.

Apart from the fact that their systems are obviously failing and their staff are incompetent the distress caused by this reminder of the death of our beloved cat is disgraceful

Even for an Insurance company this is a low and disgusting act

Stay well clear of any Pet Insurance companies associated with Petsure and there are many, including the RSPCA and Medibank. Please if anyone knows of a good alternative please tell. I have a Petsure Insurance policy and they have manipulated my pet's medical records in order to invent what they call a pre-existing condition so as to refuse claims. Complained long and hard for 3 months the first time they tried this and only after contacting 'customer relations' was the matter resolved. Guess what? It's happened again. They have selected the information from a vet's report that supports their theory and refused my claim.

I just called to speak to someone about my policy, but was instantly told someone would call me back within 24 hours before I could say anything. Totally unacceptable in this day and age. After telling the operator that this wasn't acceptable, she put me on hold and never answered the call again.

Thankfully I was only calling about my policy, not about a claim - that would have made things much more stressful.
Keep this service in mind if you're considering joining. I am sure if I followed the menu to say I'm a new customer, looking to join, my call would be dealt with straight away.

After paying our pet insurance for 5 years and over $5,000 in premiums they refused to pay a small day surgery I was originally over the phone told was covered. Everyone I spoke to told me something different. They definitely do not take away the burden. I'm now going to put the $5,000 I paid into a savings account and start my own self managed fund as I know I will do the right thing when push comes to shove. Trust me, save yourself the heart ache and don't waste your time with these guys.

We recently made a claim for costs for our dogs allergy treatment, as expected they required significant level of detail from our vet. The entire process was completed within 4 days and out of costs of approximately $1000 they payed approximately $700 which was more than we expected.

Do you guys realize BUPA,RSPCA,Bowwowmeow all used Petsure as the underwritter????????
I have 2 dogs!
First one is with BOWWOWMEOW, I never get a cent back from the claim, all rejected!! I spent 3000 on my first dog! No claim successful!!
And then I got my second baby, I insured him with RSPCA!
I did not do any claim, but now I want to cancel the policy!
They talk to me about 30 minutes and then, what do i need to do? wirte an email and sign it!! then why dont you tell me at the beginning " we need sth in writing?'
Guys, please DO NOT USE any insurance underwritten by PETSURE, it sucks!!!!

We have taken the highest possible options fir our two CKCSs and have had nothing but excellent service. My first claim for one very ill puppy was made after surgery during the werk before Anzac day this year. I put in my claim on a Saturday, Anzac day holiday on the Monday but the 80% refund was back in the bank by the Thursday. Could not ask for better. And it has continued to be the same ever since with multiple claims made. Excellent!!!

I have had great experience with PetSure, purchased through Woolworths. When my 4year old greyhound developed a serious and rare illness which proved to be very hard and expensive to diagnose - x-ray, three region MRI, blood tests, etc. I received pre-approval within a couple of hours each time, as procedures were urgent. All staff were friendly, helpful and compassionate, and more that willing to go out of their way to ensure I got approval in the shortest possible time. Unfortunately my dog didn't make it, but I will use PetSure for my next pet.