My insurance dates back to november 2010
Lodged my first claim for $65 last week and they have lost my claim form
Says it takes 2 weeks to be paid
Asked the question if my pet was seriously ill and needed 1000's in treatment and i did not have it in the bank what happens
They said bad luck
I said i should cancel my insurance and they said they would do it now
Greencross vets suggested them as the best insurance company
Wonder what they got out of it

I cancelled the policies for both my cats 6 weeks ago, and guess what? They continued to take premiums out of my bank account. My initial call was to someone in the Philippines who said she was unable to cancel but someone in Australia would call me in 5 days. That didn't happen so I called them again and they said the policy would be cancelled.It wasn't and the premiums were still being deducted. When I called them today they were still reluctant to cancel the policies and tried to convince me not to. At least I have a confirmation email and the promise of a refund for the overcharging. We'll see! These policies are administered by Medibank Private.

Typical insurance company tactics, take you $$$ and then use ever dirty trick in the book to avoid paying
VET bill.
Lost my dog due to cancer, lodged a claim for when he was Euthanized. The claim was rejected on grounds it does not meet the qualifying criteria, further the last paragraph stated,
Notwithstanding this, your policy provides a wide range of cover to meet other veterinary cost associated with keeping *&%*)(&% fit and healthy. We look forward to playing our part in this.

They will not pay

If there was ever a company in it to simply make money while customer service goes out the window its petsure!

I made a claim for both my dogs simply for a routine check up and vaccinations since they're healthy dogs and yet they sneakily locked me into a 12 month contract and said they can cancel my policy but will continue to charge me until the 12 months is up! Who in their right mind would want to cancel a policy and still pay for it without receiving any of the benefits you're paying for such as the actual insurance coverage??

They take ages to reply to emails!

Rude staff, bad service and very poor coverage!