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P OFF
- 2 reviews
NO PRODUCT, NO EMAILS, NO ANSWER
Purchased over 2 weeks ago, I got thru to be told my order was being processed, called agin no answer to get a refund as this wait time is ridiculous.
DO NOT USE, SCAMMERS ALERT !!!!!!!!!
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UnhappySouth East Queensland, QLD
Do not order from this company
I ordered stock 1 month ago got an email saying delivery would be late due to COVID19. They will not answer the phone or emails. Planning to take action this is a scam
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sle78Sydney, NSW
Terrible
I will definitely not use this company again. I ordered products well over 2 weeks ago and I still have not received notice of dispatch. Emailed twice with no reply. Will be lodging a complaint
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AngryEyre Peninsula, SA
no response to any of the contacts and no product delivered
No answer to emails, no answer to messages, no answer to phone. Suspect this site is a scam and a rip off. It was an easy site to navigate and easy to pay for but after that nothing happened.
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Not recommended. I revived no goods no communication.
Ordered bandages on their site, despite numerous emails sent to them with no response and being on hold for 50mins yesterday with no pick up I would not recommend shopping here.
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Jose J.South East Queensland, QLD
DO NOT DEAL WITH
They do not state out of stock, when you chase up you get nothing. Purchased 10 Mar and 3 emails later plus trying to call them and still no response from them.
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SCAM! Ordered products on 19 March & not sent for delivery until now. Call and email no response!! Crazy scam!!
It is really bad considering they don't even pick up our calls/ respond to our emails. Don't buy products here! Trust me! They have the worst customer care ever!! Terrible! They just take your money then don't even care what happens next meanwhile i need the vitamins!
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Henry
- 2 reviews
Very poor communication- if I could give NO stars I would
I ordered and paid for what I needed 10 days ago. The order has not progressed past the first step. There has been no communication from the company as to what is happening with the order (their site still has the items listed as in stock) and despite several emails, there has been no communication from them.
Never again would I purchase from this company. They have my money and now I am left to try to chase them to get what I paid for.
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DalySouth East Queensland, QLD
Terrible!
Ordered item I tried to get at Chemist Warehouse and they were out of stock. After two weeks of having order they then advice that it is not in stock!
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Mrs. ZhangAU
- 2 reviews
I’ll give my experience at Pharmacy direct a five-star. Don’t know why the ratings are so low, but I’d shop here again.
Very user friendly and would use it again.
Good product
Efficient on picking up the call
Professional on email updates
Quick on delivery
Pharmacy direct is the only store who sell the product I need
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Very disappointed
This is first time I purchasing from pharmacy direct and it was very disappointing.
I have ordered 8 box of Restoria Express Mens Dark Brown. when the order arrived, I find half of packaging been damaged and they looks like been on shelf for a long time with dust on top. When I checked the expiry date two of them only one month left.
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Disappointed
I have been purchasing my (and my families) meds from Pharmacy Direct for years and has always been a great service until now.
Like others I am awaiting meds and am unsure to go back to Dr to get another script(s) etc. I've tried to email them and after waiting on the phone I am now told there is no one available to take my call. I understand this is a crazy time but even an update on orders would be great.
Is this the only way to get a response?????????????
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LesMetropolitan Adelaide, SA
- 5 reviews
Excellent
Easy to find what l need. Fast posting very happy with the service. They have never let me down yet and have saved me a lot of time by ordering online
1 comment
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JasonSydney Surrounds, NSW
- 2 reviews
dumbest thing I've ever done
Don't do it, go to the pharmacy physically, my script is lost, so it now mean Drs app, time of work plus the expense poor service overall, dumbest thing I've ever done
3 comments
Pharmacy D.Pharmacy Direct
Hi Justin, I have just spoken with our customer care team I believe they have been in touch with you in regards to your order. I am very sorry you have has such a negative experience shopping with us.... Read more
Unfortunately, we have no control over the Australia Post delivery timeframes it can often take up to 2 weeks for us the receive the prescriptions in the mail. I can guarantee you as soon as the original prescription arrives all orders are dispensed and dispatched within 1-2 days. If you ever need medication urgently please don't hesitate to contact us and we will do our best to arrange with your doctor. As your prescriptions have just arrived we have upgraded your order to express so you should now receive your medications in 1-2 working days. Kind Regards The Pharmacy Direct Team.I did call and speak to a team member told them i bow had no meds left made no difference, they did not care, plus they tell me they got my scripts yesterday and still my acc has not been upgraded t... Read more
o received ?? Left me wondering for two days its simply not good enough, even with the crap post service you did nothing to inform me, already gone to the Drs cost me another $70 for a visit, thanks for nothing, no longer the cheapest pharmacy but the most expensivePharmacy D.Pharmacy Direct
Unfortunately, 1-2 weeks is the standard delivery timeframe for us to receive mail. Your order has been upgraded to express and shipped. Have you received tracking information? - The PD Team
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Alan
- 4 reviews
They dont tell you stuff is not in stock
Placed an online order, paid and waited five days but I didn't receive an email notifying me that the goods had been shipped, this is their process. Rang up and they didn't have the goods I ordered in stock.
Deceitful is not nice word but certainly applies to an organisation who is happy to take your money and not tell you what you have ordered is not in stock. Avoid this deceitful online pharmacy.
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Jamie
- 5 reviews
Never have my order in stock
Every time I buy off this website the products I want say they are in stock and as soon as I pay I get an email to say theyre not! the emails always say to say theyre not in stock and I will have to wait a week or more for the products to get to them
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RebekahSouth East Queensland, QLD
Really disappointed
I ordered some masseur sandals and followed the size chart to select my size. In Australia ladies I'm usually a 7 or an 8 so I ordered the maseur 6 thinking ingredients they'll fit..maybe be a little bigger if anything. I looked up stockists near me on maseur website and there are none. When I got to the delivery stage I selected the option of the delivery to be left in a safe place if no one was at home. I found a delivery card under my door on Sunday and they must have sent them back to the post office for me to collect. When I collected the ...Read more
package and got them home they were too small. I was so disappointed as now I had to organise sending get them back and getting the right size up and I'd be waiting at least another week. When I called up to get I structures for sending back. I was told I'd have to pay for postage back to pharmacy direct and then pay for the delivery to come back out to me! $7.95 each way! I could believe what I was hearing. I spoke to someone called Jackie and she told me I "should have checked the size chart" before I ordered. I told her yes I did check the size chart. I explaine i thought it was out of the ordinary to have to pay for delivery both ways ehrn you exchange something youd bought online She kept interrupting me and talking over me and it got to the point where she was yelling and being quite aggressive. She told me I could email my complaint to and tell them that most other places don't charge for delivery and see what they have to say (in a really sarcastic voice)She said if I wanted a refund then I wouldn't get the postage back for that either so I'm out of pocket for that too. Either way, I'm at a loss. The shoes don't fit and if I send back then I lose money. I'm really disappointed and the way she spoke to me was so rude. It's as though she couldn't see where I was coming from and simply didn't care. I don't know what to do now.1 comment
Pharmacy D.Pharmacy Direct
Hi Rebekah,
I’m so sorry to hear that you feel disappointed in the service you received over the phone from our Customer Care Representative and with our exchange / returns policy. Unfortunately, d... Read more
ue to the small mark up on our products we cannot offer a free return / exchange service. Other online providers have a much higher margin on the cost of their products which enables them to offer this facility. We will happily exchange or refund the sandals for you, but you will need to cover any postage costs.Similar opinion? Write a review on ieatwords.com.au!
Delivery is way too slow
Needed to order something that was urgent - it took 4 days to arrive auckland to auckland - this should be at last over night if not same day. I cold have driven and picked it up quicker,
1 comment
Pharmacy D.Pharmacy Direct
Hi Lisa - I think you might have us confused with the NZ Pharmacy Direct https://www.pharmacydirect.co.nz/. We aren't servicing NZ just yet.
Kind Regards - Caitlin
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Samar
- 6 reviews
- Verified customer
Expired items sent
I’m sending them back with the open bottle that appears to be old stock as it’s all clumped together - I don’t know how you sell things like this - you have even sent out three bottles that have expired
You can harm people and you don’t care - I will have to write a review about your company stating how terrible your customer service people are - they lie about orders they lie about emails sent and they lie about information about products - the fish oil does not clump up together - as I went to a local chemist and they had many on the shelve...Read more
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I have been ordering from them for around eight years never had a problem great
Very satisfied received goods quickly goods service would and do recommend it to anyone. Thank you pharmacy direct. Happy chap
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Pharmacy D.Pharmacy Direct
Thanks Les! - So nice to get some positive feedback from our customers :)