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TomFar North Queensland, QLD
Outstanding service
We have dealt with Rachel Skipsey for many years while she was in Queensland and found her to be of a very high professional standard. Since she has moved to South Australia and working with Phil Hoffman Travel in the Barossa Valley nothing has changed. Phil Hoffman Travel and Rachel were successful in getting all monies owed to us by a cruise company during this very frustrating time and we would recommend their services to all.
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Very Helpful and Friendly Amanda Charleston
Amanda from Norwood Branch, has been very helpful friendly and gone out of her way to help with the holiday that I booked with her at Modbury PHT Branch and as she was transferred not long after has helped me with the cancellations and holding of our booking due to the Covid19 which came upon not long after my Booking with PHT. This my first time dealing with PHT and will arrange other holidays with them.
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Mark OsborneMetropolitan Adelaide, SA
Care and attention to detail with Natalie
Natalie from PHT Modbury organised our recent holiday to beautiful Port Douglas. Natalie is always friendly, helpful and professional. She knows what we like in a holiday and always delivers! Our recent holidays have been well planned and organised leaving us to simply enjoy ourselves. We can't wait to plan our next adventure with Natalie.
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JessB2018South Australia
Holidays made easy
Very helpful, friendly service which made planning a holiday easy! It’s always reassuring to know if there’s any issues whilst travelling that you have someone to help. Only issue we had which isn’t even an issue was sometimes a couple of days delay in responses but travel agents are busy so all the positives outweighed that :)
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BarbMetropolitan Adelaide, SA
SIMPLY THE BEST!!
Nothing adds more to a holiday than having a Professional, interested and caring Agent to make it
all happen. We had all of this with Kerri at Modbury - for which we thank her sincerely - and apologise for the extra work load, when we had to cancel this year`s trip to Europe. Disappointing to say the least -
but - don`t go anywhere Kerri - we`ll be back!! Barb & Carol
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Ashley2658Metropolitan Adelaide, SA
Always great service from Kelly
This was our 2nd trip to the UK that Kelly has organised, on both occasions the Trips were worry free highly recommend Kelly and PHT. Flights, accommodation transfers all went very smoothly
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ChristineMetropolitan Adelaide, SA
We love Kerri.
Kerri always gives us her full attention, and makes us feel as if we are the only people she is dealing with and that our needs and wishes are her top priority. Kerri always asks questions that prompt our thinking and planning and helps us arrive at outcomes that maximise our travel experience. Kerri is our travel agent of choice and we are happy to recommend her to our friends.
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Fran W.Metropolitan Adelaide, SA
Professional and empathetic
Kerri is helping us to navigate these difficult times of Covid19 and endeavouring to get us the best possible outcome for our cancelled trip. We appreciate her help and advice.
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holidaysMetropolitan Adelaide, SA
Terrific Service
We have booked with Kerri for a number of trips. She always is professional and up to date with our travel needs. She is our travel agent of choice. We wouldn't go anywhere else.
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June and MichaelCentral, SA
Amazing service!
Kerri and the team at PHT Modbury are my trusted travel agents. During these unusual times, Kerri has gone above and beyond to help us get the best result from our cancelled holiday.
We will be booking our next holiday with Kerri as soon as possible.
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Lyn AdelaideMetropolitan Adelaide, SA
Wonderful Service
Kerri was amazing when she organised a very urgent return flight to Adelaide from Cairo during Egypts border closure thanks to covid-19. I have used Phil Hoffmann Travel on many occasions and would not hesitate to use them. Thank you Kerri for helping out in this very stressful time.
1 comment
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Karen and WayneMetropolitan Adelaide, SA
Great Staff
We have nothing but high praise for Kerri and the team at Modbury in these terrible times. We were booked to go to NZ and unfortunately did not occur due to covid 19 and Kerri was able to get us a credit. Will re book ASAP with PHT once the world returns to normal.
1 comment
Alison H.Phil Hoffmann Travel
Dear Karen and Wayne,
Sorry to hear your plans like so many others have been put on hold. ... Read more
All of us at PHT are looking forward to helping our clients resume their plans and get the break they really will have earned. Thank you for your lovely comments about Kerri and the Modbury team. They are a great bunch. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Above and Beyond
Kerri has been amazing to deal with. She is thorough in her research and nothing is to hard or too much for her.
Unfortunately I have had to cancel my Thailand booking due covid - 19 situation but she assured me she would do everything she can to help us get the best result possible.
I will not hesitate to book again with Phil Hoffman Modbury as soon as we are allowed to travel again.
1 comment
Alison H.Phil Hoffmann Travel
Dear Taryn,
Thank you for your very kind review. It is a difficult time for all, so your comments are greatly appreciated. ... Read more
Kerri's customer service is always exemplary, she is a great member of the Modbury team and the greater PHT team. Thanks again, and we look forward to getting you to Thailand! Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Maria C.Metropolitan Adelaide, SA
thank you mark
Mark is an excellent travel advise.
He helped sort out a trip to the USA for me & girlfriend .
It is a pity we didn't get there because of the stupid virus, but he was able to put everything on hold for when we are ready to go again with out us lifting a finger.
1 comment
Alison H.Phil Hoffmann Travel
Dear Maria,
I'm sure there are many that share your sentiment about coronavirus, but it's pleasing to read of your experience with Mark.... Read more
Thank you for taking the time to share your experience. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
BobMetropolitan Adelaide, SA
Thank you Mark
thank you for your advice and information. We deferred our holiday to Canada and Alaska,( a once in a lifetime trip ) without a problem, thanks to Mark and his team. God bless you all.
1 comment
Alison H.Phil Hoffmann Travel
Dear Bob,
Sorry you've had to defer your holiday, but be assured Canada and Alaska is a firm favourite amongst those fortunate enough to have experienced it, well worth the wait. ... Read more
Thank you for your thoughtful comments Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
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Thank you PHT Modbury
We have been receiving excellent service from PHT since 2013. We are looking forward to more holiday experiences when this crisis is over. Lots of research time ahead. Stay well.
1 comment
Alison H.Phil Hoffmann Travel
Dear Lynette,
What a great way to spend your free time... researching your next holiday(s)! We like your style. ... Read more
Thank you for your recognition. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
JudeMetropolitan Adelaide, SA
Really Stepping Up
Under very difficult circumstances, Mark’s response to my enquires following the abrupt end of my holiday has been brilliant. I have been reassured and rearrangements done quickly. Thank you to both Amanda and Sarina for making all the prior arrangements. Everything was running so smoothly. I hope to take the rest of my holiday when it is safe.
1 comment
Alison H.Phil Hoffmann Travel
Dear Jude,
Thank you! ... Read more
The Modbury team are doing a fantastic job, we'll be making sure they get the recognition they deserve. I'm sure they'll be champing at the bit to help you when the time comes to take the rest of your holiday. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Allan WMetropolitan Adelaide, SA
- 2 reviews
Service over and above
Nothing but praise for Mark and the staff at Modbury branch. He went over and above what was expected from our initial booking to when our cruise was cancelled trying to sort out the mess and getting the best results for us. Well done and thanks to all at the branch at this difficult time.
1 comment
Alison H.Phil Hoffmann Travel
Dear Allan,
Thank you so much for taking the time to pass on such positive comments. ... Read more
We know we're not alone in this, but your thoughts are truly appreciated. Kind Regards, Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Thank you guys
Cheers to you mark and all the staff at PHT Modbury I hope things get back to normal soon for everyone and we can go cruising again and you guys can have a normal working week
1 comment
Alison H.Phil Hoffmann Travel
Thank you Bruce for your kind thoughts, we can't wait to get you cruising again too!
Kind Regards,... Read more
Alison Hunt Head of People and CultureSimilar opinion? Write a review on ieatwords.com.au!
Wonderful experience
Due to Carona iris, cruise fromAdelaide to Singapore was cancelled at Fremantle, we spend two extra days onboard the Majestic Princess, and the staff were fantastic, an experience we won’t forget. Arranged flights to Singapore from Freeo and had a ball in Singapore, 9 nights instead of 4.
1 comment
Alison H.Phil Hoffmann Travel
Dear Alby,
Well done on making the most of an unexpected situation!! ... Read more
Great to hear you had a wonderful experience. Kind Regards, Alison Hunt Head of People of CultureSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Garry d.asked
How long does it take to process a refund on a Princess Cruise Cancelled Booking
2 answers
As I’m not employed by pht I can’t help you on that one
Alison H.Phil Hoffmann Travel
Dear Garry,
Apologies for not having acknowledged your question earlier.
In ordinary times refunds can take 6 to 8 weeks to be processed by suppliers. Unfortunately we are experiencing extraordinary times, consequently we anticipate that refunds may now take 12 or more weeks to be processed.
We understand that this may cause some frustration to our clients but ask that everyone is patient and understanding during a time unlike any we have seen before.
All the best to you and those near and dear to you during these unsettling times.
Kind Regards,
Alison Hunt
Head of People and Culture - Phil Hoffmann Travel
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Alison H.Phil Hoffmann Travel
Dear Lyn,
It's wonderful to read that Kerri was able to help over this time and that you are home now. ... Read more
Thank you for taking the time to acknowledge Kerri's fantastic service, she's a gem! Kind Regards, Alison Hunt Head of People and Culture