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Philips Airfryer Premium XXL Digital HD9651/91 Questions & Answers
22 questions from our users
Michael H.asked
Is the door suppose to close flush?
13 answers
The draw on my Philips xl airfryer doesnt close properly
Mine either !
Philips S.Philips
Hi there. Thanks for your message. We're sorry to hear that you've issue with the door. We recommend you to reach out to our product specialists via Facebook/Twitter or call directly 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). We look forward o your response.
Kind regards,
The Philips Australia Team.
Petrina S.asked
Hello. If I purchase this item online on EBay (brand new) is the warranty still valid? I notice some people return to the store of purchase if they have an issue. Buying online won’t allow me to do that, so what would be my option if I have an issue ?
1 answer
Philips S.Philips
Hi Petrina,
Thank you for the question - you can often return the appliance to an online store as well, but, rest assured, all products come with warranty. You can read more about the policy here: https://www.philips.com.au/c-w/support-home/warranty.html. We hope this helps!
Kind Regards,
The Philips Australia Team
customerasked
Hey guys i have bought an xxl less then a month ago from amazon.com.au. Recently noticed that the drawer doesnt shut completely. Is this normal. How do i contact the warranty ppl
3 answers
Philips S.Philips
Hi there, thank you for sharing your experience with us here. This does not sound right and we'd like to know a little more - would you mind ringing us on 1300 363 391 or sending us a message on our Facebook or Twitter (@PhilipsCare)? Our team would be happy to look into this and see what they can do to help. Thank you in advance!
Kind Regards,
The Philips Australia Team
Dears, I have bought an xxl less than one month ago and used it once, the second time the fan not working there is heating but no sound for the fan is this ok or what??
Philips S.Philips
Hi Ashraf,
Thanks for reaching out to us. When the Airfyer is working, there should be a sound coming from the fan that cools it down. To make sure everything is working properly, we'd like for you to get in touch with us. You can reach us at 1300 363 391. You can also send us a message on Facebook or Twitter. We'll be happy to look further into this for you. We look forward to hearing from you.
Kind regards,
The Philips Australia Team
AliWasked
Oh no! I accidentally closed my new XXL Air fryer without putting the basket and handle back, now I can’t open it. Help please.
Badboyasked
Can the heating element be removed to clean area under element?
1 answer
Philips S.Philips
Hi there, thanks for asking. Unfortunately, this is not possible. For more info on how to clean the heating element we advise you to follow this link: https://www.philips.com.au/c-f/XC000012903/how-to-clean-the-insideheating-element-of-my-philips-airfryer
Kind regards,
The Philips Australia Team
Laureta Kasked
Hi I just used my airfryer for the 1st time today and the fat reducer has gone all bubbly from the dripping is this normal?
3 answers
Hi.... Sorry, I have only used mine a couple of times so I am not an expert. I think it depends on what you are cooking, for example, when you cook chicken schnitzels with a normal frypan, the oil can bubble after a while. I hope this helps.
Hi I took it back yesterday and they replaced the whole unit.
Philips S.Philips
Hi there, Laureta. Thanks for asking. We kindly advise you to contact our colleagues here for further assistance:
Kind regards,
The Philips Australia Team
Dominickasked
Doesn't turn off all the way. Any ideas?
2 answers
I am not sure as to what you mean but after the cooking cycle is complete and you have removed the food
you press the Power button on the machine's control panel and the switch off at the wall
Hope you can sort it out or give the retailer a call or the Philips customer service.
Philips S.Philips
Hi Dominick, thanks for reaching out to us here. We're here to help. After preparing your delicious meal, you need to press the power button to turn it off. After that, you have to unplug the device. If you have other questions, or need further assistance, please feel free to give us a call: all us 1300 363 391 (AU- Mondays to Saturdays: 7:00 am - 7:00 pm EST) or on 0800 658 224 (NZ- Mondays to Saturdays: 9:00 am - 9:00 pm).
Kind regards,
The Philips Australia Team
Doloresasked
Every time I cook something it smokes my house so bad what am I doing wrong?
3 answers
Nothing, just needs cleaning inside top. Thick soapy hot water cloth, wiped around, then rinsed with clean water. Needs doing each time fatty foods cooked. Good luck.
Dolores forgot to say after cleaning leave open turn on highest setting for a couple of minutes to burn off residue. Also Phillips Customer Service are great just phone. Good luck.
Philips S.Philips
Hi Dolores! Sorry for the delay in our response. It's good to keep in mind that any fat or juices that drip out of the food onto the bottom of the pan will burn and cause smoke (just like in a normal pan or oven). So to make sure this stays to a minimum, we'd recommend cleaning the pan and basket after every use, and the inside of the Airfryer every now and then. Unfortunately, fat has a habit of sticking and it's sometimes hard to spot, so it helps to wipe the basket and pan off with a paper towel after cleaning, to check if all the fat is truly gone. Hope this helps! But if not, as Val D said (thanks for the compliment by the way), please don't hesitate to reach out to our colleagues on 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team.
Bevasked
I have the XXL and was wondering if there are any accessories for this at all?
1 answer
Philips S.Philips
Hello Bev, thank you for asking this question. Yes, we definitely do have some (new) accessories for the XXL version. Please see the page in the link for the available models: https://bit.ly/2P7Vhhm You should be able to order them online or you can look up a store in your region. We hope that this helps. Have a great day!
Kind regards,
The Philips Australia Team
Tamasked
Hi,
I am close to buying this product, have a question that I can't seem to find an answer to! :-) I am trying to find out if you can cook 2 different things at once in the air fryer - chicken breasts or steak and roast vegies?
Thank you
4 answers
Hi! You could if they'd both fit. The basket is quite small about the size of a large bread and butter plate in base. (but quite deep in the walls) But certainly not as big as a dinner plate. Depending on the sizes of your steak and chicken breasts you'd probably only fit 1 steak if its a big big one or 1 steak and 1 chicken breast if they're pretty average sized. Say, about the size of your palm of your hand kinda thing. Not sure you'd fit a whole lot of veggies in there with the meats as well.
If you live near a big w or good guys or harveys or something go take a look at the size of the basket and you'll see what i mean. It might help give you a bit of a better idea, then order the appliance online if it's cheaper (which, lets face it, it almost always is lol)
As for the cooking of different things at the same time, i think you totally could. You'd just have to check the food a few times as i think they may take different times. And you'd have to choose a temp somewhere in between their instructed cooking temps.
But we've used ours to cook multiple different things at the same time, its just that some get cooked faster than the others and so are done and ready to eat sooner. We've done a meat pie in with spring rolls and i've even cooked quiches in dariole molds at the same time as cheese scrolls etc. The machine will stop after a few mins if you tell it to then you can just check it and press the star button and she will go again at the same time and temp :) or you can pause the machine and open it and have a look. Its much more convenient when checking foods than a big oven cos it takes almost no time for it to get hot and start cooking again once you've opened the draw.Ovens seem to take ages to get their heat back :)
Essentially, air fryers are mini fan forced ovens. So if you can cook anything in an oven, you can cook it in the air fryer.
Hope this helps.
Thank you so much for taking the time to write such a detailed, helpful response. We bought the airfryer today and can't wait to start testing it out! :-)
Philips S.Philips
Hi Tam, thank you for your question. We have little to add to Hethr's informative response. It is indeed possible to fry several dishes in one go. Also, the AirFryer comes with a basket divider for in the pan, specially designed for this purpose. Enjoy your baking adventures! ;-)
Kind regards,
The Philips Australia Team
Kellyasked
Is the Philips XXL PFOA free?
2 answers
Philips S.Philips
Hey there, Kelly,
Thanks for reaching out to us here. To make sure we answer your question sufficiently, we ask you kindly to contact our specialists on 1300 363 391.
Kind regards,
The Philips Australia Team
That tells me the answer is no.
Sandy Tasked
After preheating the fryer, when I try to set the cooking time and turn the knob nothing happens. Is the machine faulty or am I not setting the cooking time properly? Please help as I absolutely love my airfryer.
1 answer
Philips S.Philips
Thanks for taking the time to ask your question here, Sandy. When you try to set the cooking time, have you already selected the temperature at which you want to cook? Once the temperature is selected, you can turn the knob and the time should change. Could you let us know if this helps? If the problem persists, please don't hesitate to contact us on our Customer Service Line: AU 1300 363 391, NZ 0800 658 224. Or, if you prefer, you can always reach out to us on our social media channels. There, we're available 24/7. We hope to hear from you.
Kind regards,
The Philips Australia Team
Anne Easked
One of my grandkids shut the draw of my airfrier while I had the draw out how do I open it?
Adaleneasked
Hi there, just bought the XXL HD 9651 model. I just received it but I noticed that the basket mesh is not flat as in it has a wave in the middle. I can pressed it and it goes up and down. Is that normal? I can imagine the my small pie would not sit evenly on the wave part. Thanks!
5 answers
Hi,
I can’t say mine has a wave in it, but yes it’s not completely flat either.
I have never actually cooked s pie but I think it would be ok.
I would say mine is not completely flat either. As a fellow user could you tell me if you can adjust the temperature in 5 degree Fahrenheit increments? Mine is only adjustable in 25 degree increments. For example, I can adjust from 350 to 375 to 400, but could not adjust in smaller increments as many recipes call for. Can’t seem to get a good answer from Phillips. Thank you!
Mine is in Celsius because we don't use Fahrenheit in Australia and New Zealand. Mine adjusts in 5 deg C increments, maybe the Fahrenheit model doesn't. Best to contact Philips US.
AlBasked
Can a spare Basket with removable mesh bottom be purchased? It is a bit limiting only having one, we use ours everyday and we like to run it throught the diswasher to clean it
1 answer
Philips S.Philips
Hi AIB, thanks for asking! At the moment, a spare basket for the XXL is not available in Australia yet. Please do keep an eye out on for any changes.
Kind regards,
the Philips Australia Team
Trace Pasked
The door of my Phillips Airfryer( XXL Black) does not close easily. I have to open and close it 4 to 5 times before it locks in place. I have noticed Gabby has the same problem while cooking on TVSN. Is this a design defect. Hown can this be fixed.
thanks,,,,trace
1 answer
Philips S.Philips
Hello Trace, thanks for reaching out to us and we like to see how we can help. We advise you to call our product experts on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
Susie Tasked
Hello there, I purchased my Air Fryer XXL about 3 weeks ago and have used it on 5 occasions. I’m very pleased with speed and quality of cooking . However the ‘drawer’ does not appear to sit flush with the base, leaving a slight gap on either side and sits slightly offset against unit. I have tried moving drawer in and out several times. I must admit I don’t recall if this was the case when first purchased. I’m wondering if this will have any impact on the unit whilst cooking ?
If it is to go back to Philips repairer, I live 4 .5 hours drive away!
2 answers
Philips S.Philips
Hello Susie, thanks for getting in touch. We're glad to hear that you like the Airfryer. :) The slight gap should do no harm, but we agree this is not how it should be, but we can assure you that this won't have any negative effect on the cooking process. If you feel like discussing this further we advise you to call our colleagues on the below number for further assistance:
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Kind regards,
The Philips Australia Team
I bought mine in January 2022 and the drawer gradually crept outwards, creating the same gap that you mention. I took it back to the retailer today (June 2022) and they replaced it with no hassle.
Margasked
Hi I recently purchased a HD9651/91 XXL (Black) from TVSN while it seems to cook ok it keeps making a very loud motor noise, which if i pause then restart goes away. Is this normal or should i return and ask for a replacement. Have had the smaller models in the past with no issues.
Marg Edgar
1 answer
Philips S.Philips
Hi there, Marg. Thanks for asking and sorry for the late reply. Based on your story we think it's best to take it back to the shop. If you feel like discussing this further, please send us a message on Facebook on Twitter.
Kind regards,
The Philips Australia Team
Mazzabasked
Had just decided on the air-fryer make and model to purchase - Phillips Model 9651/91 - where the best buy was and the cash back. And then read comments on this review site, about purchasing accessories.!!! Do I need to purchase many accessories to use this appliance as noted in Astralyz's comments above. In other words is this unit complete or is it necessary to buy additional accessories?
5 answers
Hi Mazzab,
this is not the model i have, but i have seen it, there are limited accessories and i didnt need to buy any for my model for normal operation
thanks
thank your response appreciated.
Philips S.Philips
Hi Mazzab, thanks for your question. Happy to hear you consider purchasing the AirFryer! The accessories are not essential for using but do give you some extra options, like using your Airfryer to bake muffins and bread.
Kind regards,
The Philips Australia Team
shazasked
I would love to own one of these airfryers but have read many reviews from people that have not had good experiences with this and other models. How does Phillips deal with the problems? Are the appliances replaced, repaired or refunded? I am reluctant to go ahead and buy one as I do not wish to have a battle to have an expensive appliance work as it should.
6 answers
Hi there,
I've only had my airfryer for a month - so far - excellent performance :) so I cant answer your question about Philips responsiveness except to say that it came with a one year replacement guarantee
Thank you. That is encouraging to know.
Philips will repair the appliance under the warranty (2 years) but you have to deliver appliance to them and collect it. I have no experience with Philips service as I have had no problems. Never forget that you also have powerful protection under the statutory warranty laws e.g. the appliance must be ''fit for purpose'' . That means if you end up with a real lemon then Philips would have to replace the appliance with one that meets that purpose. That could be new or a totally 100% reconditioned one.
I doubt a company of Philips stature would not act ethically in the event of a real major problem.
When I check reviewers comments I always check all the reviews they have mad. One reviewer, for example, of a Philips Air Fryer was scathing and very critical. I checked all her/his reviews of various products which were 11 in total at that time. Every single review was 1 star and extremely negative. What are the odds? So I ignored that particular review.
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