Philips Airfryer Premium Compact Digital HD9742/93 Questions & Answers

Can some one tell me what comes in the box with this fryer?

I have just purchased a Philips Avance HD9742/93 and upon unpacking, I noticed that the "splatter proof lid" was missing (indicated as included on documentation). I initially contacted Myer online (where I had purchased the item) and was advised that I would need to return the entire product in its original packaging and they would send out another, or I could contact Philips Customer Care, which I did. That contact was made ten days ago and only today, after calling Customer Care (located in the Philippines) again, I was provided with a tracking number and an projected arrival date of five days from now (note the shipment is simply Melbourne/Thomastown to Brisbane). Throughout the process of trying to get the missing part, it has become increasing evident that aside from their health care arm, the only true Philips presence in Australia is their product line distributed by third parties such as Myer, DJs, Good Guys, etc. This has been further frustrated by the fact that both part/accessory numbers, if the parts/accessories are actually available in the Australian market, are inconsistent with the publications put out by Philips itself. I fully understand the transition to a more global market is and will continue to grow but I am also concerned that this has allowed the providers of products and services such as Philips to compromise the level of customer support they attach to their brand. Unfortunately, this is not a new experience with Philips as I also own one of their oxygen concentrators and the experience of after sales support has been no different.

So, here is my question:

At what point does one give up on a particular product brand when availability, timeliness and accuracy of information are compromised by the established business model?