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Philips Original Airfryer Questions & Answers
HD9216/81 (White), HD9218/51 (Black), HD9216/91 (White)23 questions from our users
Jodie B.asked
Can you buy accessories for this? For baking roasting etc? Does the baking pans need to sit in the basket?
2 answers
I am not sure .. I would like to know. So, if you find out please let me know.
Philips S.Philips
Hello Jodie,
Thanks for coming to us with your questions. The baking dish does indeed need to be placed within the basket in order for it to fit properly in the Airfryer. In regard to the availability of spare parts for your appliance, we would kindly recommend you to reach out to our team via the below phone number. They will be able to further assist you.
You can reach them on 1300 363 39 from 07:00 am - 07:00 pm on Monday - Friday.
We hope this helps and that you enjoy your AirFryer!
Kind regards,
The Philips Australia Team
lakmal k.asked
I want to buy a replacement basket for my Philips Airfryer HD9216/81 (WHITE). I was unable to find any compatible basket over the internet. Does anyone know a place or web site that I can buy a replacement basket? big help.
thanks.
3 answers
Not sure, if you find out please let me know. I am not overly keen on the meshy basket that is in the air fryer, it makes it very hard to get the stuck on crumbs etc, out of it.
Philips S.Philips
Hi Lakmal,
Thank you for reaching out to us about this matter. We would be glad to help you out with this. Please find available accessories of your Airfryer here: https://www.philips.com.au/c-p/HD9216_81/daily-collection-airfryer-with-rapid-air-technology/partsandaccessories
Should you have any further questions, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST.
We wish you a wonderful week ahead!
Kind regards,
The Philips Australia Team
Thanks for the help. i found the basket with handle via following link : https://www.parts.philips.com.au/basket-420303616241.html
Georgia Sasked
What is the dimensions of the frying basket?
Thanks
2 answers
Not sure . but it is definitely the smaller of the Phillips air fryers. Don't think that you would be able to a very big roast in it.
Philips S.Philips
Hi Georgia, thank you for your question. The capacity of the basket is 800 grams. We hope this helps. Should you need any further assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
Seoyeon K.asked
How many liters does this airfryer contains?
2 answers
I am not sure, it is a relatively small one.
Philips S.Philips
Hi there, this original model has a capacity of 800 g (1.8 pounds). Hope this helps! Should you need any assistance, you can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind Regards
The Philips Australia Team
Dalalasked
may i have the telephone number for complaints?
1 answer
Philips S.Philips
Hi there, Dalal.
Thanks for reaching out to us. We're not sure what has happened, but please feel free to contact us directly. You can do this by contacting the team on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Robynne O.asked
What is 0.8 in litres.
1 answer
Philips S.Philips
Hi Robynne,
Thanks for your question. :) The capacity of the basket is actually 28 oz, which translates to 0.82 liters. Feel free to let us know if you have any other questions.
Kind regards,
The Philips Australia Team
Hayleyasked
How many litres is this? I’m after a 10l air fryer.
1 answer
Philips S.Philips
Hi Hayley, thanks for reaching out to us. The HD9218/51 has a basket capacity of 800 grams. The XXl collection has a basket capacity of 1.4 KG. You can find more information on our website here: https://www.philips.com.au/c-e/ho/cooking/airfryer-xxl-smart.html. Hope this helps. lf you have any further questions, please feel free to reach out to our product team on 1300 363 391 (Australia) or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Michelle Gasked
How many liters is this air fryer?
1 answer
Philips S.Philips
Thanks for your question, Michelle. The maximum capacity for this Airfryer is 28 oz.
Kind regards,
The Philips Australia Team
Z B.asked
Hello Philips Team,
I just bought the model HD9218. I have 2 questions:
1. When preparing chicken/Fish I would like to add a tea spoon of oil. Could I do it whit this model? The instructions in the box are very short and not very clear. I think a sample recipe included in the box could give us at least an idea. :(.
2. My first preparation was a small portion of veggies and the broccoli turned out very bad and dry. There is something I am missing? Thank you. Paty
2 answers
Philips S.Philips
Hi, there.
Thank you for reaching out to us here and congratulations with your new Airfryer.
You can always add a bit of oil on the food to make it a bit more crunchier. Just don't forget to throw out the remaining oil from the pan after the Airfryer has cooled down and clean the pan thoroughly.
To give you more specific tips, like how to prepare broccoli, we'd like you to contact our product team or visit our recipe page: https://bit.ly/35JX5kJ. If you're in Australia, call 1300 363 391. For New Zealand, call 0800 658 224. Our colleagues should be able to assist this further for you.
Kind regards,
The Philips Australia Team.
Thank you very much for your kind reply :)
Beth M.asked
Should you be able to pick up the basket and the drawer with the handle? I’m not sure if my air fryer is faulty.
5 answers
yes Most definitely
The basket and the draw clip together. If they are not it’s faulty
Do you think mine is faulty/ broken if the draw falls away from the basket when I pick it up?
Vanessa B.asked
How many litres is this?
2 answers
Do you mean kg capacity or weight?
Philips S.Philips
Hello Vanessa. Thank you for asking your question in here. The capacity of the Airfryer is 800 gram. For the weight, the AirFryer is 7.0 kilogram. We hope this information was helpful, but do let us know if there is anything else you would like to know about your appliance. We're always here to help.
Kind regards,
The Philips Australia Team.
Jasmine C.asked
What is the difference between model 9216 and 9218?
1 answer
Philips S.Philips
Hi there Jasmine, thank you for your question.
These two models differ only in color.
We hope this helps; if you have any further questions, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST).
We're always happy to help!
Kind regards,
The Philips Australia Team
fay y.asked
is this model classed as 7 or 8 inch
Shelley Vasked
Can I use a stainless steel bowl in my airfryer basket as my model does not have attachments to purchase
No answers
Paulaasked
Hi Can replacement baskets be brought for this model please
Erin W.asked
What size pan can I use in my fryer in inches please. I cant seem to find thos dimensions
1 answer
Philips S.Philips
Hi Erin, thanks for leaving your question on here. We can tell you that the basket's capacity is 28oz, however we haven't been able to figure out the exact dimensions yet. If you'd like us to look into it further, please reach out to us through Twitter (@PhilipsCare) or Facebook with a private message. We'd be happy to help out.
Kind regards,
The Philips Australia Team
Shane Basked
Does anyone know of any accessories can be bought for this fryer?
Or the inside diameter so I could look for a cake tin or rack?
3 answers
there is the philips brand one you can buy in stores and on the philips website. I bought this set off ebay which was cheaper, came within 3 weeks too. https://www.ebay.com.au/itm/Air-Fryer-Accessories-Set-of-10-pcs-Fit-all-Standard-Air-Fryer-3-7QT-5-3Q-C8J6/253863282614?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2057872.m2749.l2649
Prefer to buy local because if there is an issue i can just bring it back or talk to a service person
Philips S.Philips
Hi Shane,
Thank you for the question! There are currently no accessories being offered on our website for the HD9216/81, unfortunately. As for the dimensions, you can find those here: https://www.philips.com.au/c-p/HD9216_81/daily-collection-airfryer-with-rapid-air-technology/specifications. We hope this helps, and please feel free to reach us by phone (1300 363 391) or on social media (Facebook/Twitter @PhilipsCare) if you have any other questions - our colleagues would be happy to answer them for you.
Kind Regards,
The Philips Australia Team
Sooasked
Where did you get the directions/ recipes to cook in the airfryer. Kids got me one for my 65th Birthday, but I don't know how to use it? No instructions or recipes with it.
4 answers
There is an air fryer app put out by philips on the App Store for free.
It has heaps of great recipes.
Also Facebook has an Airfryer group that share fantastic recipes etc.
Philips S.Philips
Hi there. Thank you for getting in contact with us. How wonderful you were gifted an Airfryer! To get inspired, we have a page on our website dedicated to Airfryer recipes here: https://bit.ly/2HnoPEF. You can also download the Airfryer App to browse recipes on your phone or tablet. The instructions can be found here: https://philips.to/2THxBPH. The is also a quick start guide available, which might come in handy: https://philips.to/2VFxdmz. Let us know if that helps! We'll gladly provide you with further assistance in case necessary. Have fun baking. Kind regards, The Philips Australia Team.
www.philips.com.au/c-m-ho/cooking/airfryer-top/airfryer-xxl
Bradasked
Can u cook chips & drumsticks together??
2 answers
I also purchased the rack, should fit 4 drumsticks underneath with fries on top of rack, ensuring nothing is touching the roof of the fryer. You could also reverse it, so that the juices from the chicken drops onto the chips
Philips S.Philips
Thanks for asking, Brad. Yes, chips and drumsticks can be prepared simultaneously, as they require the same settings.
Kind regards,
The Philips Australia Team
Lynniemichelleasked
What accessories can I use with the daily collection air fryer model number HD 9216/8?
1 answer
Philips S.Philips
Hi Lynniemichelle, thank you for your questions. At the moment there are no accessories available for the Daily Collection Airfryer, unfortunately. Please do keep an eye on our website for any changes.
Kind regards,
The Philips Australia Team
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