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HR7762/90 (Black), HR7761/00 (White), HR7769/00 (Stainless Steel), HR7530/01 (Black)KavanSouth East Queensland, QLD
Good Product
I bought this food processor 6 months back and am happy with the performance. I use it regularly and have never faced any issues. Cleaning is also easy and it has become my best companion in kitchen. Will recommend the product.
1 comment
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nic fmelbourne
- 7 reviews
Smoking
I used the kneading option this morning to knead my pizza dough. The recipe suggested to knead in a machine for 8 to 10 minutes. I could only knead the dough for 3 minutes because the machine began to smoke and was jumping all over the place....not happy.
Purchased in September 2021 at The Good Guys for $300.00.
1 comment
Philips S.Philips
Hi Nic,
Thank you so much for taking the time in writing us your feedback about our Viva Food Processor. We are very sorry that your machine began to smoke. We'd like to know if you are okay, and are... Read more
not hurt? Please know that we take these cases very seriously; thus, we would like to investigate further on this.Similar opinion? Write a review on ieatwords.com.au!
Ratri C.Sydney, NSW
I used the mini chopper for first time after bought it from HN and it emitted smoke as well as burnt smell.
Love the complete slicing, shredding and all of the package included. At first time of mini chopper usage it emitted smoke from the motor, but after a week it worked out just fine. Perhaps the motor had cooled down.
1 comment
Philips S.Philips
Hi Ratri, thank you for sharing your review here. We're glad to hear the Viva Food Processor is to your satisfaction. However, it definitely shouldn't emit smoke. Should the issue pertain, please get back to us, so we can look into it for you.
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Srah
- 7 reviews
- Viva Food Processor HR7761/00 (White)
- Verified purchase
Can't live without it
This blender is too good and with im loving to cook more food its just does everything snd its makes my work so much easier for me to cooking and cleaning is also easy worth buying it
Purchased in August 2021 at Target Australia for $100.00.
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Spare parts availability
I love my Viva Food Processor KR7761 however I accidentally lost several parts during a move.
Would appreciate if the Phillips team could advise if the discs and small spice cup only are available for purchase so that my machine can be complete again.
Purchased in February 2021 for $120.00.
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wcbuglePerth, WA
- 2 reviews
Shocked by Quality of Customer Service
I cannot describe the quality, performance or my satisfaction with the Philips 7762/90 Food Processor I purchased because after 4 weeks I am none the wiser on how to effectively utilize the product, following my interaction with the Philips Customer Service team.
I can declare that I have never previously owned or operated a modern Food Processor, so maybe my expectations of product support are unreasonable?
The boxed unit came with 2 small booklets - a Quick Reference Guide & User Guide. I have good eyesight, but was really struggling to read ...Read more
Purchased in March 2021 at JB Hi-Fi.
3 comments
Philips S.Philips
Hi there, thanks for sharing your experience with us. We're sorry to hear that your contact with our support team hasn't been what you've expected. If you'd like we can have another look at your quest... Read more
ions. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare), that helps us investigate it further. Kind regards, The Philips Australia TeamThank you for your response. Regarding "reaching out on social media", are you suggesting that it would be back to square one in stating my issues/requests?
Philips S.Philips
Thanks for getting back to us. Don't worry, if you copy and paste your initial message on this product review platform and share it as a post or Private/Direct Message to one of our platforms, our col... Read more
leagues will understand your request will be able to get to work quickly. If you have received any reference number starting with (60-) in your earlier communciations with our colleagues, please include them in your message as well, as they will help our colleagues get up to speed on your case even faster. Kind regards,Similar opinion? Write a review on ieatwords.com.au!
Potato slicer
I enjoyed using this processor. Easy to clean and use. In the manual there is a potato slicer, but it did not get it in my box.
Was it meant to be included in the box?
Purchased in December 2021.
1 comment
Philips S.Philips
Hi there, thanks for your review! We like hearing that you're happy with the device's performance. :-) As for your question, I looked into it for you, and if you indeed own the HR7761/00 the slicer sh... Read more
ould have been included in the packaging. In case you'd like us to have a closer look at it, feel free to get in touch via 1300 363 391. We hope the matter will be resolved shortly! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
saintsonfireSydney, NSW
- 19 reviews
- Viva Food Processor HR7761/00 (White)
- Verified purchase
Misleading Advertising
The box clearly advertises a bowl size of 2.1 litres. The website description did the same. If you're buying a food processor that advertises 2.1 litres, you would think that is the capacity but oh no. The bowl itself states the maximum as being 1.5 litres.
If that was not bad enough it came out of the box faulty. While the motor worked with the blender, it did not work with the bowl..
Thankfully I purchased it from Target who refunded me instantly and the person I spoke to was shocked about the false advertising on the box.
3 comments
Philips S.Philips
Hi Saintsonfire,
Thanks for your honest review. It's certainly regrettable to hear that you feel this way about your HR7761 during the time you owned one. We do state on our website that the bowl has... Read more
a working capacity of 1,5 liters, as you can see here: https://www.philips.com.au/c-p/HR7761_00/viva-collection-food-processor. We are going to make sure to flag this for our product development team. Besides this, it is understandably frustrating to find out something doesn't work properly right out of the box.Thanks - I purchased it online at Target. There it is advertised as a 2 litre bowl. The box advertises 2.1 litre bowl. Maybe i should have checked the Philips website also. I understand this is an int... Read more
ernational product, but if you can have them add the 1.5 litre working capacity to the box (as is on your website), that would certainly help others. Can i make one other suggestion. Any chance of creating a more detailed, user friendly user manual - even if only on your website. I understand you make the one in the box as brief as possible because you do so in a hundred languages and you want to minimise paper, but they are terrible to read.Philips S.Philips
Hi Saintsonfire,
Once again thank you for taking the time to give us feedback on this matter. We will make sure that your points get to our product team. Regarding the user manual, we can imagine the... Read more
text being too small due to minimizing the use of paper, thankfully we do have an online version of the user manual as well. You can find it right here: https://philips.to/2CS8XaI.Similar opinion? Write a review on ieatwords.com.au!
Works efficiently.
Fantasic! Don’t know why I’ve waited so long to buy one! Works efficiently, quietly and performed all functions well using the different attachments. Impressed by the ease of use, though the directions in the leaflet could have been improved upon. I’ve used a variety of foods in the processor and it didn’t miss a beat. Consider I’ve gotten value for money.
1 comment
Philips S.Philips
We're happy to hear that, Gail! Thank you for your review: it's wonderful to see that you like our food processor, and that it can contribute as a worthy kitchen tool. That said, our products are alwa... Read more
ys subject to improvements, and we appreciate the feedback you've shared with us as well. Here to you enjoying your food processor for a long time to come! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
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The shredding disk broke in the first use.
Hi team, my shredding and slicing disk broke the very first time I used the food processor to shred carrots. The blue knob and the steel disk were separated. I fixed that and the same thing happened again. I can provide the pictures if necessary. I am happy with the other attachments but I didn't expect that Philip's product would break in first use.
1 comment
Philips S.Philips
We sad to see you've had a bit of a false start with the food processor, Priya. But thanks for letting us know! To see how we can assist you best with this, we recommend getting in touch with our cons... Read more
umer care colleagues on 1300 363 391 (AU), or 0800 658 224 (NZ). If you located somewhere else, you can find our local colleagues via https://www.philips.com/c-cs/support-country-selector.html. We hope they'll sort this out for you quickly, let us know how it goes. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Mick MMelbourne
- 17 reviews
- 14 likes
- Viva Food Processor HR7761/00 (White)
- Verified purchase
Great value for money processor
For the money, this machine is great value. One thing to realise is that it's a light to medium duty processor, so putting anything too firm is obviously going to break bowls and such - a big ask for something that wasn't designed to be abused. Otherwise, it does everything it should and does it nicely.
Really though, if you're expecting a heavy duty processor, then perhaps you should think about spending a few hundred dollars, not $120 odd.
2 comments
Philips S.Philips
Thanks for taking the time to write a review on this food processor, Mick. It's very nice to hear that you're happy with the performance of the machine for the price you've paid. We wish you a lot of ... Read more
great meals and kitchen comfort with this addition to your tool set. Bón appetit!Philips S.Philips
Hi there,
It's always good to find a product that's of great value for its price, right? :) Thanks for sharing! ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
soniabb47Illawarra, NSW
Hi ..if this model is discontinued that mean i can't buy the bowl? I love this super machine ..but w
A beautiful and easy to work when you know the way..every ghing work perfect ..but i admit the bowl is a bit weak..my broke few weeks ago ..i going to missed if cannot find a replace, it is possible to buy just that .Can somebody give me an advice please?..thanks
1 comment
Philips S.Philips
Hi Soniab,
Thanks a lot for sharing your experience with us. Great to hear that you like your Food Processor so much. We regret hearing about your broken bowl, though, and you should indeed be abl... Read more
e to purchase a new one. If you haven't reached out to our customer service yet, we kindly advise you doing so. You're able to call us on 1300 363 391 if you're based in Australia and on 0800 658 224 if you're based in New Zealand. We're more than willing to assist you there. We hope to hear from you!Similar opinion? Write a review on ieatwords.com.au!
Vit0
- 2 reviews
Great buy !!
I bought this as it fit the budget I had. Reviews were mixed and I really wasn't sure. I was worried about getting something that would break & be useless. I wanted something to cut all sorts of veg so I could have quick access throughout the week for ready cut ingredients. It is easy to use, fast, does what I bought it for and I can make quick salads, vegies, stir-fries and not have to do all the preparation every night. The instructions are more like a joke. Printed in many languages but giving no help. I took a photo of the pictures on the box and they have been far more use.
1 comment
Philips S.Philips
Hi Vito,
We glad to read that you are generally satisfied with the product and we'd like to thank you for sharing your review. Can we help you with the instructions that you were after? Perhaps we can clear things up for you. ... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
James5249Greater Melbourne (Metropolitan), VIC
- 11 reviews
- 1 like
Good food processor/blender/chopper but not amazing grater
Bought this from Target as it was on discount - obviously because it’s discontinued. Out of the box it’s easy to set up and clean in the dishwasher. The blender is quieter than my old Kmart blender but works well for smoothies. The chopper and food processor work well. The only downside is the grater. Basically the food pusher doesn’t go all the way down and any vegetable will have large bits stuck at the top, not fully grating. But other than that it works fine. Cleans up nicely in the dishwasher.
2 comments
Philips S.Philips
Hi James, thank you for taking the time to write down your experiences with the food processor. We appreciate your honest feedback and are happy to hear you are pleased with the blender and chopper. Y... Read more
our feedback concerning the grater is forwarded to our product team. Your review helps us to improve our products and is therefore very valuable to us. Kind regards, The Philips Australia TeamThanks
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AnnieMelbourne
- 3 reviews
- 2 likes
- Viva Food Processor HR7762/90 (Black)
- Verified purchase
Does the job
Good product. Worth the price. Was looking for cheap but multi purpose processor. Does all the basic jobs. The negative about this product is the same blade used for blender and grinder. Which means change blade again and again which can make its rubber go loose. Quality of the plastic is average.
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armandoBrisbane
- 4 reviews
- Viva Food Processor HR7762/90 (Black)
- Verified purchase
I know why I didn't buy it earlier
I'm really happy with this food processor, I use the blender almost everyday to make smoothies and it's fast and perfect. It's dishwasher safe so no difficulty in cleaning at all, food processor is also good, even if I don't use it too much. Main blade is so sharp so be careful with that.
1 comment
Philips S.Philips
Hi Armando, great to hear you are so pleased with the food processor. Thanks a lot for writing down your experiences. Happy blending!
Kind regards,
The Philips Australia Team
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gypsymaggieVictoria
- 20 reviews
- 1 like
Great Blender Processor
I bought this food processor blender from Target last year & are happy with it, mostly gets used for blending, but it comes with the juicer, plus many other attachments, it does the job well, would recommend this product.
1 comment
Philips S.Philips
Hi there, thank you for taking the time to review the Viva Collection Food processor. We're glad to hear that you're so happy with the appliance. Enjoy the rest of your week!
Kind regards,
The Philips Australia Team
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JenlinSouth East Queensland, QLD
- 8 reviews
- Viva Food Processor HR7761/00 (White)
- Verified purchase
Great for biscuit crumbs!!!!!!
I was sick to death of making biscuit crumbs with rolling pin (aka wine bottle) and ziplock bag. Googled extensively for food processor that does this well and found everything but. Anyway, this machine does it perfectly! Have no use for the other attachments (it came with heaps) and will prob never use them. I love the small compact size and neat look compared to others, and the price $108 was very reasonable for something I will not use much. Target have them for $99 this week.
1 comment
Philips S.Philips
Hi Jenny,
Glad to hear you're such a fan! Thank you for sharing your positive feedback here. ... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
So much better than the $600 Magimix!
This was $159, works brilliantly, easy to take apart and clean, dishwasher-proof. comes with a separate blender attachment and the usual grating/slicing discs. It has a plastic disc which whips cream in seconds - haven't tried egg whites yet. Only potential worry is that the plastic looks a bit breakable, but I haven't dropped it yet! The instructions were on one big sheet - a booklet would have been better.
1 comment
Philips S.Philips
Hi Carlotta,
Thanks for taking the time to share your experience with us. We're more than happy to hear that you like your Kitchen Machine so much. That's awesome! Furthermore, we'd like to thank y... Read more
ou for sharing your thoughts on the instructions. Please know that we forwarded it to the concerning product team.Similar opinion? Write a review on ieatwords.com.au!
Hirumelbourne
- Viva Food Processor HR7761/00 (White)
- Verified purchase
This is the worst electrict equipment that I ever bought
I bout Philips Viva collection HR 7761 few weeks ago. When I use it I notice grinder and blender attachments are not working. Then I returned to the seller and bought a same model again. Unfortunately new one also had the same problem. I believe this model has a factory fault. The safety switch is not working while attach grinder and blender to the motor. I really disappointed about the product.
1 comment
Philips S.Philips
Hi Hiru,
We appreciate that you've taken the time to say a couple of words on your experience with our HR7761. By the sounds of it it hasn't been that great. Our customer care team might be able to ... Read more
tell what's going on, or find a way to resolve this. Have you tried calling 1300 363 391? Alternatively you could also contact us on social media or through http://philips.com/support/.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Vanessa M.asked
Will a hr 7761 motor unit fit my hr7762 accessories?
No answers
Subashasked
How to kneading dough
1 answer
Philips S.Philips
Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.
Kind regards,
The Philips Australia Team
Subashasked
How to make floor
2 answers
Huh
Philips S.Philips
Hi there, Subash. You can find these details in the product manual: https://www.download.p4c.philips.com/files/h/hr7761_01/hr7761_01_dfu_eng.pdf. We hope that this answers your question and please feel free to reach out to us directly on 1300 363 391 (AU) or on 0800 658 224 (NZ), Mondays to Saturdays from 7 am to 7 pm.
Kind regards,
The Philips Australia Team
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Philips S.Philips
Hi Kavan, thank you for sharing your experience with the Philips Viva Food Processor. We're happy to hear that you're satisfied with the product. If you have any questions, feel free to reach out to u... Read more
s. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). You can also reach us on 1300 363 391 (AU) or on 0800 658 224 (NZ).